not a chance after you let people down stop their bookings to let refugees in absolutely no loyalty to your customer I doubt anyone will ever come back to you again closer hopefully I mean why would anyone want to stay there now.
Ellie Harle
Went for a one night stay and sparkling afternoon tea. The room was fine and check-in was easy, however we were disappointed with afternoon tea. We had a Red Letter Days voucher to use and only chose this hotel as a bottle of prosecco was advertised rather than a single glass that's usually offered elsewhere. When we arrived the table was set and we were brought two layers of small cakes along with about 4 different finger sandwiches, none of which were particularly appealing. We were brought two dirty glasses with bits floating around in the prosecco. I asked if we could have a bottle and we were brought a cheap 5.5% 'prosecco'. We left after half an hour, disappointed.
gail horton
Having been to a number of weddings at the The Bower/The Victoria in the past, I was looking forward to attending the afternoon tea for my friend's celebration. Unfortunately, it was a real let-down, with the exception of the company and fun we all had.Although the waitressing staff we're jolly and polite, the sandwiches left a lot to be desired. Didn't get a cup of tea so had to ask for one. Was given a pg tips tea bag and told there was water further down on the table to make it. Asked for some fresh hot water and in fairness the waitress brought it and was polite; but I shouldn't have needed to ask and only one cup of tea at an afternoon tea ? Obvious training issues and service standards.The bar staff were not trained, even the young women who was supposed to be managing the bar was not trained adequately and I would dread to think how they would have coped had the bar been busy - it took over 15 minutes to be served with my order.I ordered 4 drinks in the first round from the young lady behind the bar - a diet coke, white wine and lemonade, a glass of merlot and a sparkling water. Was asked numerous times 'what?' Given a pint glass for the small bottle of coke. Full bottle of lemonade poured into the glass and white wine on top, didn't know what merlot was or sparkling water and in the end ended settled for the dregs of a bottle of shiraz and a tonic water. This was with some input from 'the manager'.It was a celebration so I didn't make a fuss.Second round, served by 'the manager' who couldn't find the shiraz, so dissappeared for 5 minutes looking for another bottle. Poured the full bottle of coke into my friend's tia Maria and had difficulty remembering what the order was to put it in the till.Had this been a back street pub and cheap prices it would have been funny but it's a hotel and the service was not what you would expect.Whilst waiting for our cab, we spoke to a couple who had come up from London and were staying overnight at the hotel. They detailed a whole host of problems they had experienced whilst trying to check in not, I'm not going to write what they said because it wasn't my experience and therefore hearsay, however it did highlight what I had felt and the problems I experienced.As previously mentioned, I have always enjoyed my visits here but at present, there are a lot of training issues to be resolved to get the service right otherwise you are going to lose a lot of custom.
Natasha Barker
Would not recommend this hotel in any shape or form! Rooms were disgusting. Not even remotely clean, leftover sheets and bedding in room from previous stay, dust and cobwebs everywhere. Photos definitely very deceiving so be incredibly cautious when booking. Also, didn’t realise covid wasn’t a thing anymore when we stayed? As no staff were wearing masks at any point!AVOID AVOID AVOID.
Mike Reeves
Stayed here recently for a couple of nights found the majority of staff helpful, breakfast was disappointing for me had full English both days each day had a different food content also bar closed at different times depending on staff on duty. Room nice and clean but no air-con and window would only open a few cm, previous stay here was much better but that was pre covid
Damian
Arrived at the reception and the grumpy old woman told us there was no room booked for us due to a glitch in the system! We travelled 100 miles away! I asked why she didn’t inform me in the morning via call/email. she said they didn’t have my contact details! Absolutely ridiculous as I left my email and number on the booking form! Furthermore, I showed her there were rooms still showing as available on various sites but she kept saying it’s a ‘glitch’! There were no updates on their social media accounts to notify the public of and ‘glitches’! Either she gave our room away to another guest or the management and organisation of the hotel is atrocious! Make sure you call them to confirm you have a booking.
Tony Pearce
We went to a wedding. Food excellent, rooms had plenty of space, clean and comfortable.Service ok. Obviously a few new staff post lockdown.Breakfast was very good. Thank you chef!
The Absolute Stone Roses
Not great to be fair. Two pillows are standard for hotels and they give you one and it's thin. When asked for more they say they have none. Never known a hotel to have no extra pillows or even give you one to start with. Breakfast was ok but staff dont keep simple things like tea stocked. Below average at best.
Eshaal Farooq
I've known this hotel for very long, and my dad, Umar Farooq, works thereI have to say that the hotel is very exceptional and I'm not saying this cuz of my dad but its actually really good, in my opinion.I would suggest that you do stay there and enjoy a good night's sleep ?
Eshaal Umar Farooq
I've known this hotel for very long, and my dad, Umar Farooq, works thereI have to say that the hotel is very exceptional and I'm not saying this cuz of my dad but its actually really good, in my opinion.I would suggest that you do stay there and enjoy a good night's sleep ?
delicious food, very friendly staff and a lot of people with different backgrounds, which is absolutely fun
Khadar Abdullahi
delicious food, very friendly staff and a lot of people with different backgrounds, which is absolutely fun
Jaber Haddad
Excellent 3-star hotel. The hotel is historical and well maintained. My stay was pleasant and comfortable except for the reception staff who entered my room one day before my checkout date asking me to check-out "NOW" while I was on my bed- I know I did not lock my door, but I'm sure even if I did the lad would break and enter). City center is nearly 2 hours walk/ 25 min by tram (10 mins walk from hotel to nearest stop) and 20 mins by car.
Minnie Mouse
Booked and paid in full for a stay December 10th-13th in October and they called to cancel the booking on the 10th afternoon just before we were due to check in because they’ve decided to house asylum seekers instead. Leaving us stranded! They said they would refund the money however a month later I still hadn’t received the refund and had to claim through booking.com. Due to changes in exchange rate it cost me £20 in exchange rate fees. Disgusting treatment I’ll never book here again.
Victoria Nicholson
Thieves. Have charged me twice for the same stay and are refusing to give a refund.I made a booking through Agoda for a one night stay at a cost of £63.65 and paid through Agoda but upon checking in to the hotel I was told I had to pay the hotel directly for my stay. Conveniently, the payment I made to Agoda didn't show as paid on my bank card until the day after my stay so I couldn't prove at the time of check-in I had already paid.After several telephone calls and emails they sent me an email saying they are refusing to refund me and they forwarded me an email which showed my reservation on their system. In this reservation, it clearly states that the hotel would receive £56.16 via V-Payment for my stay. For those who don't know, V-Payment is what merchants such as Agoda use to pay hotels. Agoda was paying the hotel £56.16 for my stay which is the £63.65 I paid Agoda for my stay minus the commission that Agoda keeps.Despite them forwarding me the evidence on their system that clearly states they were being paid via V-Payment for my stay, therefore meaning I should never have been made to pay when checking in, they are still refusing a refund. I am now having to put a chargeback claim through my bank which could take up to 4 months to resolve...Avoid this place as they may steal from you too.
not a chance after you let people down stop their bookings to let refugees in absolutely no loyalty to your customer I doubt anyone will ever come back to you again closer hopefully I mean why would anyone want to stay there now.
Went for a one night stay and sparkling afternoon tea. The room was fine and check-in was easy, however we were disappointed with afternoon tea. We had a Red Letter Days voucher to use and only chose this hotel as a bottle of prosecco was advertised rather than a single glass that's usually offered elsewhere. When we arrived the table was set and we were brought two layers of small cakes along with about 4 different finger sandwiches, none of which were particularly appealing. We were brought two dirty glasses with bits floating around in the prosecco. I asked if we could have a bottle and we were brought a cheap 5.5% 'prosecco'. We left after half an hour, disappointed.
Having been to a number of weddings at the The Bower/The Victoria in the past, I was looking forward to attending the afternoon tea for my friend's celebration. Unfortunately, it was a real let-down, with the exception of the company and fun we all had.Although the waitressing staff we're jolly and polite, the sandwiches left a lot to be desired. Didn't get a cup of tea so had to ask for one. Was given a pg tips tea bag and told there was water further down on the table to make it. Asked for some fresh hot water and in fairness the waitress brought it and was polite; but I shouldn't have needed to ask and only one cup of tea at an afternoon tea ? Obvious training issues and service standards.The bar staff were not trained, even the young women who was supposed to be managing the bar was not trained adequately and I would dread to think how they would have coped had the bar been busy - it took over 15 minutes to be served with my order.I ordered 4 drinks in the first round from the young lady behind the bar - a diet coke, white wine and lemonade, a glass of merlot and a sparkling water. Was asked numerous times 'what?' Given a pint glass for the small bottle of coke. Full bottle of lemonade poured into the glass and white wine on top, didn't know what merlot was or sparkling water and in the end ended settled for the dregs of a bottle of shiraz and a tonic water. This was with some input from 'the manager'.It was a celebration so I didn't make a fuss.Second round, served by 'the manager' who couldn't find the shiraz, so dissappeared for 5 minutes looking for another bottle. Poured the full bottle of coke into my friend's tia Maria and had difficulty remembering what the order was to put it in the till.Had this been a back street pub and cheap prices it would have been funny but it's a hotel and the service was not what you would expect.Whilst waiting for our cab, we spoke to a couple who had come up from London and were staying overnight at the hotel. They detailed a whole host of problems they had experienced whilst trying to check in not, I'm not going to write what they said because it wasn't my experience and therefore hearsay, however it did highlight what I had felt and the problems I experienced.As previously mentioned, I have always enjoyed my visits here but at present, there are a lot of training issues to be resolved to get the service right otherwise you are going to lose a lot of custom.
Would not recommend this hotel in any shape or form! Rooms were disgusting. Not even remotely clean, leftover sheets and bedding in room from previous stay, dust and cobwebs everywhere. Photos definitely very deceiving so be incredibly cautious when booking. Also, didn’t realise covid wasn’t a thing anymore when we stayed? As no staff were wearing masks at any point!AVOID AVOID AVOID.
Stayed here recently for a couple of nights found the majority of staff helpful, breakfast was disappointing for me had full English both days each day had a different food content also bar closed at different times depending on staff on duty. Room nice and clean but no air-con and window would only open a few cm, previous stay here was much better but that was pre covid
Arrived at the reception and the grumpy old woman told us there was no room booked for us due to a glitch in the system! We travelled 100 miles away! I asked why she didn’t inform me in the morning via call/email. she said they didn’t have my contact details! Absolutely ridiculous as I left my email and number on the booking form! Furthermore, I showed her there were rooms still showing as available on various sites but she kept saying it’s a ‘glitch’! There were no updates on their social media accounts to notify the public of and ‘glitches’! Either she gave our room away to another guest or the management and organisation of the hotel is atrocious! Make sure you call them to confirm you have a booking.
We went to a wedding. Food excellent, rooms had plenty of space, clean and comfortable.Service ok. Obviously a few new staff post lockdown.Breakfast was very good. Thank you chef!
Not great to be fair. Two pillows are standard for hotels and they give you one and it's thin. When asked for more they say they have none. Never known a hotel to have no extra pillows or even give you one to start with. Breakfast was ok but staff dont keep simple things like tea stocked. Below average at best.
I've known this hotel for very long, and my dad, Umar Farooq, works thereI have to say that the hotel is very exceptional and I'm not saying this cuz of my dad but its actually really good, in my opinion.I would suggest that you do stay there and enjoy a good night's sleep ?
I've known this hotel for very long, and my dad, Umar Farooq, works thereI have to say that the hotel is very exceptional and I'm not saying this cuz of my dad but its actually really good, in my opinion.I would suggest that you do stay there and enjoy a good night's sleep ?
Restaurantji Recommends
delicious food, very friendly staff and a lot of people with different backgrounds, which is absolutely fun
delicious food, very friendly staff and a lot of people with different backgrounds, which is absolutely fun
Excellent 3-star hotel. The hotel is historical and well maintained. My stay was pleasant and comfortable except for the reception staff who entered my room one day before my checkout date asking me to check-out "NOW" while I was on my bed- I know I did not lock my door, but I'm sure even if I did the lad would break and enter). City center is nearly 2 hours walk/ 25 min by tram (10 mins walk from hotel to nearest stop) and 20 mins by car.
Booked and paid in full for a stay December 10th-13th in October and they called to cancel the booking on the 10th afternoon just before we were due to check in because they’ve decided to house asylum seekers instead. Leaving us stranded! They said they would refund the money however a month later I still hadn’t received the refund and had to claim through booking.com. Due to changes in exchange rate it cost me £20 in exchange rate fees. Disgusting treatment I’ll never book here again.
Thieves. Have charged me twice for the same stay and are refusing to give a refund.I made a booking through Agoda for a one night stay at a cost of £63.65 and paid through Agoda but upon checking in to the hotel I was told I had to pay the hotel directly for my stay. Conveniently, the payment I made to Agoda didn't show as paid on my bank card until the day after my stay so I couldn't prove at the time of check-in I had already paid.After several telephone calls and emails they sent me an email saying they are refusing to refund me and they forwarded me an email which showed my reservation on their system. In this reservation, it clearly states that the hotel would receive £56.16 via V-Payment for my stay. For those who don't know, V-Payment is what merchants such as Agoda use to pay hotels. Agoda was paying the hotel £56.16 for my stay which is the £63.65 I paid Agoda for my stay minus the commission that Agoda keeps.Despite them forwarding me the evidence on their system that clearly states they were being paid via V-Payment for my stay, therefore meaning I should never have been made to pay when checking in, they are still refusing a refund. I am now having to put a chargeback claim through my bank which could take up to 4 months to resolve...Avoid this place as they may steal from you too.