Very poor service waited 1 hour for main meal and the dessert and kept getting answers like "it's on its way" or "it's being plated up now" and then having to wait another 20 minutes.Their was a group near us who were realy loud and were running around the area. I'm not blaming the staff entirely for this one but they should have done something.
Rosemary T
We waited so long to be seated that the cashier told us to choose a table. I then queued for 15 minutes to order two meals. An hour later they had still not come so I complained. Both meals were lukewarm when they finally arrived. The restaurant was two thirds full but there only appeared to be one waiter.
Abby Booth
We booked in for Christmas dinner this year with family. We had to order over 2 months in advance and pay, in full, by the 1st December including our pre-order for a party of 9. No issue with this specifically, but the food was cold and hard. I think this was as we were the last sitting of the day but when you are paying over £50 per person it should be fresh at the very least. The majority of us left most. Then, the icing on the cake. My two sons had been looking forward to their dessert choice all day, and they sold out so had to have an alternative. This is just not good enough considering we pre-ordered and paid months in advance. Very disappointed.
karen riley
We had a lovely meal. My grandaughter loved playing while we got half an hour of peace. The staff were very polite and responsive to our needs. My garndaughter ate all her food. Would recommend the atmosphere was relaxing,warm and comfortable.Kid-friendliness: The atmosphere helps relax children with the play area. My grandaughter wants to return. I could park easy. Its a place i would go without family and enjoy as well.
Sandra Evans
Arrived and we were greeted warmly, we were told to choose our own seats which suited us, it was a Wednesday afternoon so quite quiet. We ordered our starters, food and our drinks to which we had been overcharged; charged us twice for the same starter. This was quickly rectified with an apology.Anyway, starter's arrived quickly and were nice. The main meals were very disappointing though. My wife's festive Turkey dinner was all frozen, the vegetables cooked in the microwave and then left on the side as the gravy had time to form a skin on it. It was all competely tasteless so the only winners were our 2 dogs who got the turkey and the pig in blanket. My main meal was underwhelming; rubbery fried egg and although it was sold as 'smothered' the meal had been scarcely covered in cheese.All in all a very unsatisfactory experience. The staff did seem understaffed, maybe this was the issue...
BeverleyJ393
A huge thank you to Jamie and his team for saving our Christmas day. The online booking system had allowed me to book for Christmas day even though they were full. I’d had to ring to check something and even though Jamie told me they were full, he did everything possible to ensure we had a table and a lovely Christmas dinner. He was compassionate and helpful and what must be the most stressful day to organise. Thanks again.
peter h
Probably one of the worse meals I have had this year I had a mixed grill and the little meat was burnt sausages were very well done chips cold no staff to complain to my wife’s dinner Christmas meal was just as bad and the roast potatoes were the worst ever
Ian Skelton
We stayed at the Premier Inn next door so had meals here, I think they were short of staff as lunch took a while to come, was only warm and one meal out of 5 didn't come, waited another 15 minutes. Evening meal booked for 10, again not hot and one of the deserts didn't come, waited 15 minutes. Breakfast next morning was OK.Did find a 40% off main meals voucher for the evening meal.
Claire S
Selina was very accommodating and polite always had a smile on her face. Lovely breakfast and lovely service. They didn't rush you at all which I thought was fab and I would defo come again all staff amazing. The pic was my nephew's breakfast large selection of food to choose from
Mal Tyrer
Had the smothered grill…. Chicken, gammon, steak etc… all perfectly cooked. Very disappointed with choice of draft beer though…. No IPA, no Doombar. Just Worthingtons bitter or numerous lagers.
Nice and quiet atmosphere. Went at 1.30 with 3 friends. Good mains meal deal. Had chicken curry with rice.Parking: Enter registration number on a screen in the entrance.Wheelchair accessibility: Accessible for wheelchairs as there are no steps
Darren Burnett
Our family ate here last night, the kids food was really slow to come out and it seemed they had forgotten us, the deserts came out wrong for 2 of them and took half an hour, the correct dishes took another 20-30 minutes at which point we gave up and took them off our bill and left. Staff are friendly but it is clear no one is in charge and no one has been trained. No wonder it was empty on a Saturday.
Agnes Bruna
Our group was booked about 3 weeks ago for 4pm today. They were terribly short staffed. The last desserts were served at 7.15pm, after a lot of requests to speed things up. Some of the young people got their starters after they were served their main meal. The food we were served was OK, but half the food requested was not available. So yes, quite a few orders needed changing last minute. Generally, the food that was available wasn't bad, but slow and confused serving, short staffed, and the long wait was tough in the small children with us. It was busy, but not overly so.Dietary restrictions: Gluten free options for some of our group was OK, but again, slow serving
BrianandMar
A simply awful Saturday Brunch experience. When we arrived at 12.10pm the restaurant failed to open due to tables not being cleared from breakfast. The staff were polite but clearly unable to cope. We were seated at 12.35pm and when our food arrived it was terrible. Added to this there were several young children from different families running round the tables screaming, screaming and screaming whilst their parents sat back and said nothing. Why is it that so many parents feel that such behaviour is perfectly acceptable ? There were several tables of senior citizens who were clearly annoyed and frustrated that their Saturday ‘treat’ was being ruined.
Jet54240521842
St Martins Church Ashton upon Mersey had our Christmas lunch here today (6th December 23 ) . There wer 54 of us having a mix of various starters , mains and desserts . The tables were already set out for us when we arrived . The service we recieved was fantastic , Selena and her front of house team, efficiently and with a big smile for everyone , served the food quickly and efficiently . The kitchen team also were impecable, wonderful timing and all the meals were hot . Everyone really enjoyed the day . Thank you Mersey Farm for going above and beyond
Very poor service waited 1 hour for main meal and the dessert and kept getting answers like "it's on its way" or "it's being plated up now" and then having to wait another 20 minutes.Their was a group near us who were realy loud and were running around the area. I'm not blaming the staff entirely for this one but they should have done something.
We waited so long to be seated that the cashier told us to choose a table. I then queued for 15 minutes to order two meals. An hour later they had still not come so I complained. Both meals were lukewarm when they finally arrived. The restaurant was two thirds full but there only appeared to be one waiter.
We booked in for Christmas dinner this year with family. We had to order over 2 months in advance and pay, in full, by the 1st December including our pre-order for a party of 9. No issue with this specifically, but the food was cold and hard. I think this was as we were the last sitting of the day but when you are paying over £50 per person it should be fresh at the very least. The majority of us left most. Then, the icing on the cake. My two sons had been looking forward to their dessert choice all day, and they sold out so had to have an alternative. This is just not good enough considering we pre-ordered and paid months in advance. Very disappointed.
We had a lovely meal. My grandaughter loved playing while we got half an hour of peace. The staff were very polite and responsive to our needs. My garndaughter ate all her food. Would recommend the atmosphere was relaxing,warm and comfortable.Kid-friendliness: The atmosphere helps relax children with the play area. My grandaughter wants to return. I could park easy. Its a place i would go without family and enjoy as well.
Arrived and we were greeted warmly, we were told to choose our own seats which suited us, it was a Wednesday afternoon so quite quiet. We ordered our starters, food and our drinks to which we had been overcharged; charged us twice for the same starter. This was quickly rectified with an apology.Anyway, starter's arrived quickly and were nice. The main meals were very disappointing though. My wife's festive Turkey dinner was all frozen, the vegetables cooked in the microwave and then left on the side as the gravy had time to form a skin on it. It was all competely tasteless so the only winners were our 2 dogs who got the turkey and the pig in blanket. My main meal was underwhelming; rubbery fried egg and although it was sold as 'smothered' the meal had been scarcely covered in cheese.All in all a very unsatisfactory experience. The staff did seem understaffed, maybe this was the issue...
A huge thank you to Jamie and his team for saving our Christmas day. The online booking system had allowed me to book for Christmas day even though they were full. I’d had to ring to check something and even though Jamie told me they were full, he did everything possible to ensure we had a table and a lovely Christmas dinner. He was compassionate and helpful and what must be the most stressful day to organise. Thanks again.
Probably one of the worse meals I have had this year I had a mixed grill and the little meat was burnt sausages were very well done chips cold no staff to complain to my wife’s dinner Christmas meal was just as bad and the roast potatoes were the worst ever
We stayed at the Premier Inn next door so had meals here, I think they were short of staff as lunch took a while to come, was only warm and one meal out of 5 didn't come, waited another 15 minutes. Evening meal booked for 10, again not hot and one of the deserts didn't come, waited 15 minutes. Breakfast next morning was OK.Did find a 40% off main meals voucher for the evening meal.
Selina was very accommodating and polite always had a smile on her face. Lovely breakfast and lovely service. They didn't rush you at all which I thought was fab and I would defo come again all staff amazing. The pic was my nephew's breakfast large selection of food to choose from
Had the smothered grill…. Chicken, gammon, steak etc… all perfectly cooked. Very disappointed with choice of draft beer though…. No IPA, no Doombar. Just Worthingtons bitter or numerous lagers.
Restaurantji Recommends
Nice and quiet atmosphere. Went at 1.30 with 3 friends. Good mains meal deal. Had chicken curry with rice.Parking: Enter registration number on a screen in the entrance.Wheelchair accessibility: Accessible for wheelchairs as there are no steps
Our family ate here last night, the kids food was really slow to come out and it seemed they had forgotten us, the deserts came out wrong for 2 of them and took half an hour, the correct dishes took another 20-30 minutes at which point we gave up and took them off our bill and left. Staff are friendly but it is clear no one is in charge and no one has been trained. No wonder it was empty on a Saturday.
Our group was booked about 3 weeks ago for 4pm today. They were terribly short staffed. The last desserts were served at 7.15pm, after a lot of requests to speed things up. Some of the young people got their starters after they were served their main meal. The food we were served was OK, but half the food requested was not available. So yes, quite a few orders needed changing last minute. Generally, the food that was available wasn't bad, but slow and confused serving, short staffed, and the long wait was tough in the small children with us. It was busy, but not overly so.Dietary restrictions: Gluten free options for some of our group was OK, but again, slow serving
A simply awful Saturday Brunch experience. When we arrived at 12.10pm the restaurant failed to open due to tables not being cleared from breakfast. The staff were polite but clearly unable to cope. We were seated at 12.35pm and when our food arrived it was terrible. Added to this there were several young children from different families running round the tables screaming, screaming and screaming whilst their parents sat back and said nothing. Why is it that so many parents feel that such behaviour is perfectly acceptable ? There were several tables of senior citizens who were clearly annoyed and frustrated that their Saturday ‘treat’ was being ruined.
St Martins Church Ashton upon Mersey had our Christmas lunch here today (6th December 23 ) . There wer 54 of us having a mix of various starters , mains and desserts . The tables were already set out for us when we arrived . The service we recieved was fantastic , Selena and her front of house team, efficiently and with a big smile for everyone , served the food quickly and efficiently . The kitchen team also were impecable, wonderful timing and all the meals were hot . Everyone really enjoyed the day . Thank you Mersey Farm for going above and beyond