Ordered late last night 20/01 over the phone. Spoke to Rom who could not have been more helpful, what a lovely man and nothing was too much trouble. Not often you get a worker like that. Thank you Rom ?
Sean
Pizza melts okay but nothing special for the price. Wedges cold and soft. No ice cream with cookie dough which was dry and crispy. No chocolate sauce with cinnamon tearer (which is included in the name because it is required). Overall a very expensive shambles.
Jennifer Read
Lovely service from Stephen, very polite! Thank you. Food tasted great also.
Mick Berry
Called in store Saturday and the service was fantastic..great food.. good value... awesome staff ...ormskirk road..pembrrton
Peter James Ledwith
Atrocious service I received at the wigan pizza hut, Ormskirk rdoad on the 4th of august. I ordered 2 deal pizzas with melts (free wedges) from the website. Full payment was taken for the complete order. The delivery arrived and I discovered that the melt was missing. 2 pizzas and wedges were handed over but no melt. I spoke to the driver and he said to ring up the restaurant and he would go get it for me. I rang the restaurant and was told that they didn't have any melts but they would offer a replacement pizza. My wife did not want a pizza so she said I could have a discount on my next order. I said I wanted a refund.The lady on the phone said she wouldn't be able to do that but I could sort it out with the manager on Sunday.Had no choice but to wait.Today, I called in to the restaurant to get my refund. The manager said she wouldn't be able to refund me and I had to go online to do it. I said why didn't the restaurant ring me on the day to say melts were not available and she said they were too busy. I then asked why the girl didn't tell me to get a refund online, she just shrugged and walked off.Stunned, I said this is terrible service and won't be using the restaurant again....and her answer? I DON'T CARE!UNBELIEVABLE.I asked her for her name and she refused to tell me.Save to say I won't be using pizza hut again. I work in retail and would NEVER treat a customer that way.
Kirsty Aspinall
Absolutely fuming! Ordering especially from Pizza Hut and it’s not arrived, they’ve sent other food that I can’t eat…!!!!!!!! And they’ve refused to right the wrong passing the blame to deliveroo!!!!!
Michelle Trayer
Quick and friendly service would use again
Kathy Brockley
Ordered today. Rang to check my order and guy said just come through… gave my address
No delivery so rang, guy said it’s on way. No delivery rang again guy said it’s in oven. No delivery!
Went to pick up. Guy said no order.
It was there but not there now???
Asked who got my pizza. I’ve only just come on shift they said.
Asked if they had eaten my pizza?(younger guy and one with beard)
Told me to get out, as I was being rude, or they ring police. Another manager came and explained to him but still refused to serve me. Need to sort out customer service it’s terrible!!
Never again…..
안셀라Angela
My son PAID for a delivery but it never came, you didn't mind taking his money though!!! He ordered it through just eat and it said it was delivered when it wasn't, why would you say you had delivered when you hadn't? Absolute scammers and when I rang you didn't help at all and just said you don't do deliverys when clearly you do as you have been asked in the question part and you have stated you deliver plus in the reviews people have had a delivery from you, he will try and get his money back from the bank and I warn everyone before ordering your taking a chance in loosing your money just like my son and another man in the reviews, don't bother saying your sorry ect like you did with that other reviewer and don't give me your email to make it look like you care because you don't and your attitude on the phone proved that,horrible people who take your money when they have no intention of delivering anything,
Gemma Dobson
Shouting out Steven the delivery driver again. He's a friendly kind person ! food arrived just fine and hot and had a nice chat with him
Best pizzas! Got the wrong order , half and half was not quite right but hey ho gorgeous food. Steve rhe delivery driver.. mate we cannot fault u.. Happy guy and service with a smile and laugh. Thanks.Vegetarian options: Plenty
SecretBuffalo
I don't know why, but my orders at this place keep getting cancelled. I've begun to get into a routine with them that I will see that their store is open, I place an order and about 5 minutes later I get a cancellation notice with a refund on the order. This is starting to annoy me because I now have to order elsewhere and honestly this Pizza Hut Delivery's pizza is the best one in the area. I don't know if I've done something to offend, I think my order is normal enough (Large 3-Cheese, Chicken and Bacon) so I don't know why every time I put in this order it get's cancelled.If I could get some clarification on what's going on I would greatly appreciate it.
Rudy Trimarco
Can be hit and miss but this time good. Prompt and polite delivery from Steven. Many thanks.
Ben Melling
Absolutely shocking!! Take my money and don’t receive my food… no one answering so I drove up to see the lights on shutter down and nobody around!! So £40 down and no explanation
Laura Kerr
Pizza was lovely as always. Ste, the delivery driver was very friendly and pleasant to speak to
Ordered late last night 20/01 over the phone. Spoke to Rom who could not have been more helpful, what a lovely man and nothing was too much trouble. Not often you get a worker like that. Thank you Rom ?
Pizza melts okay but nothing special for the price. Wedges cold and soft. No ice cream with cookie dough which was dry and crispy. No chocolate sauce with cinnamon tearer (which is included in the name because it is required). Overall a very expensive shambles.
Lovely service from Stephen, very polite! Thank you. Food tasted great also.
Called in store Saturday and the service was fantastic..great food.. good value... awesome staff ...ormskirk road..pembrrton
Atrocious service I received at the wigan pizza hut, Ormskirk rdoad on the 4th of august. I ordered 2 deal pizzas with melts (free wedges) from the website. Full payment was taken for the complete order. The delivery arrived and I discovered that the melt was missing. 2 pizzas and wedges were handed over but no melt. I spoke to the driver and he said to ring up the restaurant and he would go get it for me. I rang the restaurant and was told that they didn't have any melts but they would offer a replacement pizza. My wife did not want a pizza so she said I could have a discount on my next order. I said I wanted a refund.The lady on the phone said she wouldn't be able to do that but I could sort it out with the manager on Sunday.Had no choice but to wait.Today, I called in to the restaurant to get my refund. The manager said she wouldn't be able to refund me and I had to go online to do it. I said why didn't the restaurant ring me on the day to say melts were not available and she said they were too busy. I then asked why the girl didn't tell me to get a refund online, she just shrugged and walked off.Stunned, I said this is terrible service and won't be using the restaurant again....and her answer? I DON'T CARE!UNBELIEVABLE.I asked her for her name and she refused to tell me.Save to say I won't be using pizza hut again. I work in retail and would NEVER treat a customer that way.
Absolutely fuming! Ordering especially from Pizza Hut and it’s not arrived, they’ve sent other food that I can’t eat…!!!!!!!! And they’ve refused to right the wrong passing the blame to deliveroo!!!!!
Quick and friendly service would use again
Ordered today. Rang to check my order and guy said just come through… gave my address No delivery so rang, guy said it’s on way. No delivery rang again guy said it’s in oven. No delivery! Went to pick up. Guy said no order. It was there but not there now??? Asked who got my pizza. I’ve only just come on shift they said. Asked if they had eaten my pizza?(younger guy and one with beard) Told me to get out, as I was being rude, or they ring police. Another manager came and explained to him but still refused to serve me. Need to sort out customer service it’s terrible!! Never again…..
My son PAID for a delivery but it never came, you didn't mind taking his money though!!! He ordered it through just eat and it said it was delivered when it wasn't, why would you say you had delivered when you hadn't? Absolute scammers and when I rang you didn't help at all and just said you don't do deliverys when clearly you do as you have been asked in the question part and you have stated you deliver plus in the reviews people have had a delivery from you, he will try and get his money back from the bank and I warn everyone before ordering your taking a chance in loosing your money just like my son and another man in the reviews, don't bother saying your sorry ect like you did with that other reviewer and don't give me your email to make it look like you care because you don't and your attitude on the phone proved that,horrible people who take your money when they have no intention of delivering anything,
Shouting out Steven the delivery driver again. He's a friendly kind person ! food arrived just fine and hot and had a nice chat with him
Restaurantji Recommends
Best pizzas! Got the wrong order , half and half was not quite right but hey ho gorgeous food. Steve rhe delivery driver.. mate we cannot fault u.. Happy guy and service with a smile and laugh. Thanks.Vegetarian options: Plenty
I don't know why, but my orders at this place keep getting cancelled. I've begun to get into a routine with them that I will see that their store is open, I place an order and about 5 minutes later I get a cancellation notice with a refund on the order. This is starting to annoy me because I now have to order elsewhere and honestly this Pizza Hut Delivery's pizza is the best one in the area. I don't know if I've done something to offend, I think my order is normal enough (Large 3-Cheese, Chicken and Bacon) so I don't know why every time I put in this order it get's cancelled.If I could get some clarification on what's going on I would greatly appreciate it.
Can be hit and miss but this time good. Prompt and polite delivery from Steven. Many thanks.
Absolutely shocking!! Take my money and don’t receive my food… no one answering so I drove up to see the lights on shutter down and nobody around!! So £40 down and no explanation
Pizza was lovely as always. Ste, the delivery driver was very friendly and pleasant to speak to