Ordered a fruit boost strawberry and peach and my mum had frappe creme. Neither had any flavour, bland and horrible. Staff friendly and changed our order but beware and don't order these drinks. They cost a lot too.
markeyre1
Please second time today at portsmouth and Petersfield please do some training both cafes ice flat white didn’t look like pictures as you walk in , Petersfield no cream ready waiting had to re do , lovely coffee but please give some training
Elaine H
Awful, asked for a latte frappe which was more like a slush puppy, all ice and no fluid couldn’t taste the coffee, the cost of them are not cheap. Very disappointed, waste of money. If it wasn’t so busy I would of taken it back for a refund. Wouldn’t go back.
I2552YObethanyl
Staff member got my number and took me out on a date. It was a great evening, amazing food. The free Nero sandwhiches were a plus. However his performance at the end of the night didn't live up to the Neros Promise of pure satisfaction. Had to pull the electric twizler out to finish the job when he left. 4 / 5 .
Grey A
Manager needs a review. She didn't understand what had happened prior to taking over, even asked staff what happened to my order (issue was mocha put thru as hot chocolate and I used my £1 for coffee offer on that order) cancelled the order to start again. All fine to do that but then refused to redeem my offer again as it was showing as redeemed... Not sure how she missed that part and after explaining twice she didn't understand and rudely suggested to reduce price to a £1. Is as going to say no it should be £2 with the 2 coupon codes I have for the two drinks but decided to leave it as for her rudeness it's the least she can do. Sort it out guys.
kelvinc87
Good coffee and great service, clean and comfortable seating, and as I have to use 100 characters only 3 to go now, I would recommend it
ukhungrygiant
Placed an order which was made incorrectly. When we queried the order we were told that we had placed the order wrong. The staff member then turned around to remake the order. Whilst doing so he told a colleague that he hates people. This was very clear to hear. Nice setting and location. Shame about the rude staff.
ian broodbank
Ok coffee warm not hot
doc ig
One of the staff had issues clearing the table, seemed reluctant and not helpful. She was unhelpful and not professional in her manners.
Andrew Kidman
Crazy strong coffee , felt very sick hours afterwards . We're pretty avid coffee drinkers too so not sure how they managed to mess it up so badly .
Friendly and informative barista who advised on the new summer range. Coffee as always spot on, so consistent from this store, we have used both outlets in GWQ. Today we used the mobile store in the centre of GWQ.
Neetu bagga
Coffee ☕ as usual ? we all love our coffees Caffè Nero best .
Jayden Tao
The cafe Nero in gunwharf quays was most definitely the worst café Nero I've ever been to. The person taking our order and making the drinks got a drink wrong and completely overflowed the frappé I ordered causing it to spill.
Roger Harvey
Lovely coffee best we have tasted for a long time
mekydro
I enjoyed a quick 'cuppa' here whilst shopping in Gunwharf Quays. No complaints - great service, friendly staff and a decent brew. What's not to like?
Ordered a fruit boost strawberry and peach and my mum had frappe creme. Neither had any flavour, bland and horrible. Staff friendly and changed our order but beware and don't order these drinks. They cost a lot too.
Please second time today at portsmouth and Petersfield please do some training both cafes ice flat white didn’t look like pictures as you walk in , Petersfield no cream ready waiting had to re do , lovely coffee but please give some training
Awful, asked for a latte frappe which was more like a slush puppy, all ice and no fluid couldn’t taste the coffee, the cost of them are not cheap. Very disappointed, waste of money. If it wasn’t so busy I would of taken it back for a refund. Wouldn’t go back.
Staff member got my number and took me out on a date. It was a great evening, amazing food. The free Nero sandwhiches were a plus. However his performance at the end of the night didn't live up to the Neros Promise of pure satisfaction. Had to pull the electric twizler out to finish the job when he left. 4 / 5 .
Manager needs a review. She didn't understand what had happened prior to taking over, even asked staff what happened to my order (issue was mocha put thru as hot chocolate and I used my £1 for coffee offer on that order) cancelled the order to start again. All fine to do that but then refused to redeem my offer again as it was showing as redeemed... Not sure how she missed that part and after explaining twice she didn't understand and rudely suggested to reduce price to a £1. Is as going to say no it should be £2 with the 2 coupon codes I have for the two drinks but decided to leave it as for her rudeness it's the least she can do. Sort it out guys.
Good coffee and great service, clean and comfortable seating, and as I have to use 100 characters only 3 to go now, I would recommend it
Placed an order which was made incorrectly. When we queried the order we were told that we had placed the order wrong. The staff member then turned around to remake the order. Whilst doing so he told a colleague that he hates people. This was very clear to hear. Nice setting and location. Shame about the rude staff.
Ok coffee warm not hot
One of the staff had issues clearing the table, seemed reluctant and not helpful. She was unhelpful and not professional in her manners.
Crazy strong coffee , felt very sick hours afterwards . We're pretty avid coffee drinkers too so not sure how they managed to mess it up so badly .
Restaurantji Recommends
Friendly and informative barista who advised on the new summer range. Coffee as always spot on, so consistent from this store, we have used both outlets in GWQ. Today we used the mobile store in the centre of GWQ.
Coffee ☕ as usual ? we all love our coffees Caffè Nero best .
The cafe Nero in gunwharf quays was most definitely the worst café Nero I've ever been to. The person taking our order and making the drinks got a drink wrong and completely overflowed the frappé I ordered causing it to spill.
Lovely coffee best we have tasted for a long time
I enjoyed a quick 'cuppa' here whilst shopping in Gunwharf Quays. No complaints - great service, friendly staff and a decent brew. What's not to like?