Comfortable and cozy. Staff are all friendly and helpful.
steviesmiler
Visited 17/02/24.Coffee good, service not so good. Waited a good 4 mins to be served when there wasn’t anybody in front of me. Staff chatting amongst themselves and not paying attention to me waiting. I felt ignored. I didn’t complain as service staff in hospitality isn’t easy.If Costa management read this, please train your staff to be more alert to customers waiting.Apart from that, coffee was good and the restaurant was clean and relaxing.
David Hague
NOT LOCATED HERE! I've moved the pin several times and it keeps being moved back.This Costa is part of Ocean Retail Park and is clearly visible from Burfields Road.It's a Costa. You're going to get the same food and coffees at any of them. The variable is the staff, and at this one they are usually friendly.
Jeanette Fibbins
On attempting to get in the premises was locked, a customer told me to go around to the side as I was about to leave. When I asked the woman serving why the door was locked she said because it won't stay closed and we are cold. I said tescos and all the other shops doors are automatic and don't close at least put a sign on the door, to which I was given a dirty look and told I will When I get time to. There was only 3 customers in all in the shop and they were chatting about having to do extra hours. Whilst I was in there 9 people tried the door and walked away assuming it was closed. Sort it out costa seriously doors open when people try to get in
Michelle Lancaster
Ordered a hot chocolate and left. Was given coffee. I hate coffee. Wasted my money.
Penny Kingston
Had to wait a while to get
Ed Baxter
Great selection of food , Had a nice bacon roll and hot
Susan Kavanagh
Good coffee, clean environment. It was quite busy when I went and they could have done with someone clearing tables to make room.
Caroline Chlebicka
Wanted tea for two in a pot and was served a tiny pot with one tea bag.apparently should have just asked for 2 teas in 2 pots asked for more water so was given another pot which was half full. And given ungracefully , another tea bag.The girl who served me didn't explain that tea for 2 meant one little pot.Passed me a pot of hot water above a baby,'s head and was very rude.I thought the usual rule is that the customer is right .Need customer service training at Costa Coffee.
Susan wearn
I queued for 25 mins today and it wasn't a large queue,the first 10 mins I did not move.The staff were just so slow.Dietary restrictions: There is no fruit or very much healthy food
Ordered online for delivery via Uber Eats, received someone else's order which, according to the receipt, was supposed to be collected. Totally ruined my day. Unprofessional and just generally atrocious service. Thumbs down.
Katarzyna Flak
The coffee is disgusting. I’m not recommending that place. We order coconut latte and how that coffee was made was awful. When I sow how the milk was froth was outrageous, the coffee is disgusting. The way it was running from the machine is unbelievable. Definitely not worth the money spent. The coffee taste like it was burnt, I couldn’t taste coconut milk at all not surprised after what I sow.
CSB
Great location, clean, and really good selection of food and sweet treats. Served by Emma, minimal wait, and loads of seating and tables including outside for the better weather when it arrives.
Ryan Commins
Great cup of coffee and the staff are always friendly
cross19davies
A very busy and average Costa in a prime location. It could be down to the store being busy but the overall cleanliness of this branch was lacking and the customer experience had room for improvement. The store manager was brash and didn't have any personal touch to connect with the customers, could as easily have been a checkout service from an automated machine in Tesco. Coffee and cake was good and offered something to like, but overall I was disappointed.Parking: Plenty of on site parking.
Comfortable and cozy. Staff are all friendly and helpful.
Visited 17/02/24.Coffee good, service not so good. Waited a good 4 mins to be served when there wasn’t anybody in front of me. Staff chatting amongst themselves and not paying attention to me waiting. I felt ignored. I didn’t complain as service staff in hospitality isn’t easy.If Costa management read this, please train your staff to be more alert to customers waiting.Apart from that, coffee was good and the restaurant was clean and relaxing.
NOT LOCATED HERE! I've moved the pin several times and it keeps being moved back.This Costa is part of Ocean Retail Park and is clearly visible from Burfields Road.It's a Costa. You're going to get the same food and coffees at any of them. The variable is the staff, and at this one they are usually friendly.
On attempting to get in the premises was locked, a customer told me to go around to the side as I was about to leave. When I asked the woman serving why the door was locked she said because it won't stay closed and we are cold. I said tescos and all the other shops doors are automatic and don't close at least put a sign on the door, to which I was given a dirty look and told I will When I get time to. There was only 3 customers in all in the shop and they were chatting about having to do extra hours. Whilst I was in there 9 people tried the door and walked away assuming it was closed. Sort it out costa seriously doors open when people try to get in
Ordered a hot chocolate and left. Was given coffee. I hate coffee. Wasted my money.
Had to wait a while to get
Great selection of food , Had a nice bacon roll and hot
Good coffee, clean environment. It was quite busy when I went and they could have done with someone clearing tables to make room.
Wanted tea for two in a pot and was served a tiny pot with one tea bag.apparently should have just asked for 2 teas in 2 pots asked for more water so was given another pot which was half full. And given ungracefully , another tea bag.The girl who served me didn't explain that tea for 2 meant one little pot.Passed me a pot of hot water above a baby,'s head and was very rude.I thought the usual rule is that the customer is right .Need customer service training at Costa Coffee.
I queued for 25 mins today and it wasn't a large queue,the first 10 mins I did not move.The staff were just so slow.Dietary restrictions: There is no fruit or very much healthy food
Restaurantji Recommends
Ordered online for delivery via Uber Eats, received someone else's order which, according to the receipt, was supposed to be collected. Totally ruined my day. Unprofessional and just generally atrocious service. Thumbs down.
The coffee is disgusting. I’m not recommending that place. We order coconut latte and how that coffee was made was awful. When I sow how the milk was froth was outrageous, the coffee is disgusting. The way it was running from the machine is unbelievable. Definitely not worth the money spent. The coffee taste like it was burnt, I couldn’t taste coconut milk at all not surprised after what I sow.
Great location, clean, and really good selection of food and sweet treats. Served by Emma, minimal wait, and loads of seating and tables including outside for the better weather when it arrives.
Great cup of coffee and the staff are always friendly
A very busy and average Costa in a prime location. It could be down to the store being busy but the overall cleanliness of this branch was lacking and the customer experience had room for improvement. The store manager was brash and didn't have any personal touch to connect with the customers, could as easily have been a checkout service from an automated machine in Tesco. Coffee and cake was good and offered something to like, but overall I was disappointed.Parking: Plenty of on site parking.