Will never order from this place again. They take money and don't deliver food or refund you. Spent £42 on an order to feed our family and waited for an hour before trying to get in touch. After an hour of trying to get through on the phone I walked down to the shop. They had taken money from my account by this point. Arrived and was told their system was down so they would make my order. Refused to refund the money they had in their account. They told me it was not their fault and to contact head office. Head office told me to go to the store and ask for a refund. Emailed complaint with screenshots of order, waiting time, money taken from my account etc to head office but no response received 4 days later.Completely untrustworthy.
Perry Van Laun
Pizza took over an hour to be delivered after placing the order. Arrived cold and order was wrong, tried calling but couldn’t get through so had to drive to the store to get the right order. Staff didn’t seem interested and noticed as I was there that the phone was turned off (probably can’t be bothered to deal with any complaints), avoid ordering from this store!
David Wall
Superb
Kimberly Ellis
Food turned up cold and wrong 40 mins after said delivered on app so tried calling shop no answer once it finally turned up it was to cold and grease to eat.
Tracy Harris
Pizza was ok although it had a greasy sloppy base, but toppings were plentiful. Ordered 2 sides, cauliflower, and jalapeño. The cauliflower smelt SO BAD tasted terrible, suspected it was out of date and not suitable for consumption and the jalapeno side was cold.All in all sadly a very poor meal for £25. Called the store, who admitted they suspected a problem and they told us they couldn't help and to contact via email only. Requested a refund and again, told to email. Let's see how this pans out and if I get a resolve. Manager apparently on holiday.
ChloeJz
Do not order from here, if you do make sure that you collect. Unfortunately, if your expecting delivery and it doesn't turn up. Chances are its stuck in Papa Johns and if you try and call, nobody answers. Unfortunately, we had to go and collect our food after paying for delivery and found that nobody there could talk to us about our order due to a language barrier. I have put in multiple feedback/customer service calls to try and get the money back for atleast the delivery and no response.
Kim E
My partners pizza stuck to paper, gently disgusting. And my pizza was undercooked. Rude staff who don't care. Generally a horrible experience
PompeyRob
Ordered food for delivery and it hasn’t shown up. Tried calling, but does not answer the phone
Jake Eames
9:42 I placed a £61.97 order ready to be delivered at 12:45 to work only for us to wait an hour and 45 mins for nothing to turn up and so I went there to find out it was closed even though online it says they were open, you were able to order online and the money was taken. When we got there an Uber eats driver had also turned up to pick someone else’s order up to find themselves in the same situation as us. Lights were on out the back so someone was either there or had been there! Absolutely appalling
Mark Bailey
Food late, cold and inedible. Staff extremely unhelpful
Good, but Papa john's Pizza's doesn't have too many options for Muslims
Faisal Ahmed Anik
My experience is very good with Papa John's. Delivery is super fast and smooth. Delivery man is very much friendly and polite. I liked the food taste also.
Mandy Brown
I always buy my pizza from this branch the best pizza you can get always arrives pipping hot and I will carry on getting my pizza ? here.
Md Saif Uddin
Best pizzas we ever had and delivered within 15 minutes
Sinthiya Islam Hafsa
The pizza here is real amazing and would recommend trying these guys out. They have a great toppings selections and great prices on a single.
Will never order from this place again. They take money and don't deliver food or refund you. Spent £42 on an order to feed our family and waited for an hour before trying to get in touch. After an hour of trying to get through on the phone I walked down to the shop. They had taken money from my account by this point. Arrived and was told their system was down so they would make my order. Refused to refund the money they had in their account. They told me it was not their fault and to contact head office. Head office told me to go to the store and ask for a refund. Emailed complaint with screenshots of order, waiting time, money taken from my account etc to head office but no response received 4 days later.Completely untrustworthy.
Pizza took over an hour to be delivered after placing the order. Arrived cold and order was wrong, tried calling but couldn’t get through so had to drive to the store to get the right order. Staff didn’t seem interested and noticed as I was there that the phone was turned off (probably can’t be bothered to deal with any complaints), avoid ordering from this store!
Superb
Food turned up cold and wrong 40 mins after said delivered on app so tried calling shop no answer once it finally turned up it was to cold and grease to eat.
Pizza was ok although it had a greasy sloppy base, but toppings were plentiful. Ordered 2 sides, cauliflower, and jalapeño. The cauliflower smelt SO BAD tasted terrible, suspected it was out of date and not suitable for consumption and the jalapeno side was cold.All in all sadly a very poor meal for £25. Called the store, who admitted they suspected a problem and they told us they couldn't help and to contact via email only. Requested a refund and again, told to email. Let's see how this pans out and if I get a resolve. Manager apparently on holiday.
Do not order from here, if you do make sure that you collect. Unfortunately, if your expecting delivery and it doesn't turn up. Chances are its stuck in Papa Johns and if you try and call, nobody answers. Unfortunately, we had to go and collect our food after paying for delivery and found that nobody there could talk to us about our order due to a language barrier. I have put in multiple feedback/customer service calls to try and get the money back for atleast the delivery and no response.
My partners pizza stuck to paper, gently disgusting. And my pizza was undercooked. Rude staff who don't care. Generally a horrible experience
Ordered food for delivery and it hasn’t shown up. Tried calling, but does not answer the phone
9:42 I placed a £61.97 order ready to be delivered at 12:45 to work only for us to wait an hour and 45 mins for nothing to turn up and so I went there to find out it was closed even though online it says they were open, you were able to order online and the money was taken. When we got there an Uber eats driver had also turned up to pick someone else’s order up to find themselves in the same situation as us. Lights were on out the back so someone was either there or had been there! Absolutely appalling
Food late, cold and inedible. Staff extremely unhelpful
Restaurantji Recommends
Good, but Papa john's Pizza's doesn't have too many options for Muslims
My experience is very good with Papa John's. Delivery is super fast and smooth. Delivery man is very much friendly and polite. I liked the food taste also.
I always buy my pizza from this branch the best pizza you can get always arrives pipping hot and I will carry on getting my pizza ? here.
Best pizzas we ever had and delivered within 15 minutes
The pizza here is real amazing and would recommend trying these guys out. They have a great toppings selections and great prices on a single.