Family House Chinese Restaurant

53 Commercial Rd, Totton, Southampton
023 8066 3446

Recent Reviews

Clairey Bobs

Went here a few years ago and really enjoyed it so we decided to have a takeaway. Firstly, staff were lovely, very friendly and helpful and I can't fault them at all. Restaurant was also OK, a bit tired in decor but clean and welcoming. The food was really expensive though and when we got home we found the portion sizes were mean and the take away tubs were only half filled. The ribs were burnt, they actually tasted like they had been cooked in the deep fat fryer for ages were overly brittle. The prawn toast was so greasy when you bit into it the oil dripped down your fingers and the edges were very burned from being in a deep fat fryer too long. The ginger beef was overpowered by the ginger, its all you could taste and was cut thick and chunky so was really unpleasant in texture. The beef was grey and chewy. The duck and the hoison sauce was cold when we opened it and just didn't seem very fresh, again looked like it had been cooked in a deep fat fryer. The best thing was the crispy seaweed but came in the TINYEST tub, was literally one spoonful each. Had we known the portion sizes were going to be so small we would not have bothered. Finished still feeling hungry and disappointed with both the food quality and quantity, especially having had to leave the ribs and prawn toast, they really were very unpleasant.

pickpick

Went here a few years ago and really enjoyed it so we decided to have a takeaway. Firstly, staff were lovely, very friendly and helpful and I can't fault them at all. Restaurant was also OK, a bit tired in decor but clean and welcoming. The food was really expensive though and when we got home we found the portion sizes were mean and the take away tubs were only half filled. The ribs were burnt, they actually tasted like they had been cooked in the deep fat fryer for ages were overly brittle. The prawn toast was so greasy when you bit into it the oil dripped down your fingers and the edges were very burned from being in a deep fat fryer too long. The ginger beef was overpowered by the ginger, its all you could taste and was cut thick and chunky so was really unpleasant in texture. The beef was grey and chewy. The duck and the hoison sauce was cold when we opened it and just didn't seem very fresh, again looked like it had been cooked in a deep fat fryer. The best thing was the crispy seaweed but came in the TINYEST tub, was literally one spoonful each. Had we known the portion sizes were going to be so small we would not have bothered. Finished still feeling hungry and disappointed with both the food quality and quantity, especially having had to leave the ribs and prawn toast, they really were very unpleasant.

Sam Blake

If I could give zero stars I would. Place is awful. Advertised as 5 star food hygiene. But most recent was 0. Wouldn't be surprised if I got food poisoning. Save your money. Absolutely awful!

David Smith

Food was warm rather than hot.

Claudiu Tudor Lazar

I was impressed with the professionalism which I was greet when I ordered my takeaway.The food was freshed, delicious and I was asked if I want spicy or not even I forgot to mention.Everything was fast to order and collect.Thank you

Jade Pack

Food hygiene rating threw me off but I thought I would give the family business the benefit of the doubt but unfortunately it came to my attention that it’s… VERY Over priced,Small portions for a ‘so called buffet’ plus they bring it out to you so your waiting a long time…they lean over you sometimes without warningTasteless foodPossible ‘Food poisoning’not professional and very unwelcoming (i felt like we was being watched the whole time)Very crampedNot child friendly & you also you have to pay the same price £22.80 which is ridiculous !!!!First and last time I’m afraid.

russell gibbs

How the mighty have fallen.Firstly a Deceiving food standards hygiene rating. Advertised on their website at 5 star. But this dates to 21/01/19. The most recent star rating is 0 yes 0. Funnily enough this isn’t advertised by them. Now the food.I used to use this restaurant on a regular basis many years ago. Couldn’t decide on a venue to eat one night so decided to try family house. What a mistake. Had to change the cutlery twice due to them being dirty. Starters of ribs where dry as the bone they came on, the seaweed as salty as the sea itself and the prawn on toast could’ve been rung out to reuse the fat they got cooked in. Crispy aromatic duck, not crispy neither aromatic. It had the appearance of minced beef that had gone off. The hoisin sauce looked like ketchup with a bit of soy sauce in it and the pancakes resembled four little rounds of cardboard. Kung po King prawn was ok but the sizzling beef was very chewy and the beef was tasteless. Over all a very disappointing visit, considering this establishment was superb back in the day. As for the two “women” that sat next to us. Well I won’t go into that. I guess you can’t choose your clientele ?‍♂️

Teresa Sullivan

Had a meal with friends here. Staff were so friendly and helpful and food was amazing..deff come again . We did the buffet choice. Thankyou

Gordon Boyes

unfortunately not a very Pleasantvisit . 3 adults we ordered a set meal and when it arrived the very small amount was very disappointing we will not be returning and I personally would not recommend a visit to this restaurant ?

V6219DGscotte

Very nice Rat-a-chewy! Won't go here again too soon, in fact never. Toilets were not very clean and I found staff were rood. Nice rat-a-chewy though.

saymoi

Yet another fine take-away for two - spare ribs, two duck dishes and Chinese vegetables, all freshly cooked and very tasty.Just had a very good take-away meal for two. Excellent range of colours flavours and, of course, flavours. Quantities were pretty good too!

DJLEE

Simply incredible food. While eating in the service is great with so much choice on the buffet menu, recently had a takeaway which was delivered so fast. Thank you so much and can’t wait to go back.

Pat Snelgrove

Always a pleasure eating here, food is delicious, ample servings and the atmosphere is always pleasant. The takeaways are just as impressive, easily the best Chinese food in totton

Paul Mann

My brother and I had the buffet. Excellent service and food. Would highly recommend

jacobtQ4384SD

Banging crackers good and fast service and very nice food would recommend and visit again. Overall great

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