Ordered at 5.00pm on a Monday, delivery time was by 6.06. We called at 6.20 as it still hadn’t arrived. Eventually arrived 15 minutes later. Some of the food was warm, but some was missing. Called up, but they were not willing to deliver them, but said they would refund, they didn’t bother to do this.
Nik Johnston
Shocking delivery, service and communicate, not worth the
The Metal Detective
So I order via w&h eats at 3pm called them at 4:15pm (apps said 40mins wait) someone pick up the phone and just said hello so had to ask if I had the right number lol then I asked where my order was and they said the app has just got a driver coming to us now(could of said that on the app but no) finally arrived by 4:30 the food wasent to bad burger was a bit basic no salad or sauce 5 out of 10
Milan Kurtosi
Not sure I understand the latest 1-star reviews, but I'm glad we ordered from BBQ Boss. The food came in less than 20 minutes, and was piping hot. Both burgers were very tasty, and their chips was also amazing. Thanks guys!
Rebecca Neate
What a disappointment. Waited 2 hours for microwaved fries and cold burger. Nothing like the menu
PAWS
OMG. What a rip off. Boss burger a thin beef? patty, Brisket burger had brisket the size and weight of a single pringle. No salad, no cheese, no pickles in a cheap own label soggy bun. Fries were cold, with two squares of plastic cheese and more salt that the Dead Sea! £32 for a pathetic excuse of a “meal”. Have emailed trading standards. NOT ACCEPTABLE. #ripoff Britain
Linda Walker
Waited 1hr 40 mins for food to be
Dave Franklin
What a shame left a five star review two years ago. Now would not go back. Food just ok, nothing special. But main problem missing item from our order. Phoned, told to get refund from Havant & Waterlooville eats whose app we used to place order. No option to get our missing item. Sorry not using again.
Josh Turner
Just don’t bother. This place used to do good burgers (although expensive), but the last couple of times I’ve ordered it’s been cold, took ages to arrive or just didn’t turn up at all. The most recent delivery was a disaster. I ordered, two hours went by so I called (5 or 6 times until they answered) and they said it was out for delivery. No apology at all. Another 40 minutes passed so I called multiple times again and they changed the story and said they hadn’t sent it as the milkshake machine was broken but the number I had given was incorrect so the couldn’t call and tell me. Sounds like bull to me, and is the answer to just do nothing until I rang them? They have my email. Do they really expect me to believe they cooked the food, had it ready to deliver, then just binned it because they couldn’t do the milkshakes? The most irritating part is that during both calls the woman called me “mate” continuously and wasn’t bothered in the slightest. Do yourself a favour and get a maccies for a third of the price.
Kurt page
Food was really nice and delivery was quick from Uber
I ordered via Havant & Waterloo eats and no delivery. Called BBQ Boss and they said H&WE hadn't sent a driver. They said I could order directly with them which I did. No delivery! Half an hour after my delivery was due an 34 (yes thirty four!!!!) phone calls later, finally "the driver left 5 minutes ago". I appreciate Saturday night will be their busiest night, but if you can't fulfil a service, DON'T OFFER IT!!!! Appalling
James Butcher
Have ordered takeaway from here a number of times. Past experiences have always been good however recently the place has gone downhill. Burger arrived soggy on the bottom and didn't taste as good as it usually does. Changed the recipe of the chicken wings, which is fine but would be helpful for this to be noted on the app. Hope you can restore back to your previous standards.
Nadine Pegley
Everyone used to rave about this place but I’m wondering why now? Food an hour late, no salad (both times when ordering) cost £33 for two burgers and some plane chips??? Forgot my drink which I paid for too. First time I thought “maybe they’re busy and ran out” so I gave them the benefit of the doubt but second time too? So bad. Don’t bother with it.
S ander
Ordered food which never arrived. Don’t answer the phone, live chat or emails. Have raised a formal claim against the company. Avoid at all costs.
tony yates
Food took overview1.50 when it was stated if would be 1.20. Upon arrival after 2 calls to check on progress. The fries were inedible as someone had emptied the salt shaker on them!! The rest of the food was edible but definitely not the best I’ve had from here.
Ordered at 5.00pm on a Monday, delivery time was by 6.06. We called at 6.20 as it still hadn’t arrived. Eventually arrived 15 minutes later. Some of the food was warm, but some was missing. Called up, but they were not willing to deliver them, but said they would refund, they didn’t bother to do this.
Shocking delivery, service and communicate, not worth the
So I order via w&h eats at 3pm called them at 4:15pm (apps said 40mins wait) someone pick up the phone and just said hello so had to ask if I had the right number lol then I asked where my order was and they said the app has just got a driver coming to us now(could of said that on the app but no) finally arrived by 4:30 the food wasent to bad burger was a bit basic no salad or sauce 5 out of 10
Not sure I understand the latest 1-star reviews, but I'm glad we ordered from BBQ Boss. The food came in less than 20 minutes, and was piping hot. Both burgers were very tasty, and their chips was also amazing. Thanks guys!
What a disappointment. Waited 2 hours for microwaved fries and cold burger. Nothing like the menu
OMG. What a rip off. Boss burger a thin beef? patty, Brisket burger had brisket the size and weight of a single pringle. No salad, no cheese, no pickles in a cheap own label soggy bun. Fries were cold, with two squares of plastic cheese and more salt that the Dead Sea! £32 for a pathetic excuse of a “meal”. Have emailed trading standards. NOT ACCEPTABLE. #ripoff Britain
Waited 1hr 40 mins for food to be
What a shame left a five star review two years ago. Now would not go back. Food just ok, nothing special. But main problem missing item from our order. Phoned, told to get refund from Havant & Waterlooville eats whose app we used to place order. No option to get our missing item. Sorry not using again.
Just don’t bother. This place used to do good burgers (although expensive), but the last couple of times I’ve ordered it’s been cold, took ages to arrive or just didn’t turn up at all. The most recent delivery was a disaster. I ordered, two hours went by so I called (5 or 6 times until they answered) and they said it was out for delivery. No apology at all. Another 40 minutes passed so I called multiple times again and they changed the story and said they hadn’t sent it as the milkshake machine was broken but the number I had given was incorrect so the couldn’t call and tell me. Sounds like bull to me, and is the answer to just do nothing until I rang them? They have my email. Do they really expect me to believe they cooked the food, had it ready to deliver, then just binned it because they couldn’t do the milkshakes? The most irritating part is that during both calls the woman called me “mate” continuously and wasn’t bothered in the slightest. Do yourself a favour and get a maccies for a third of the price.
Food was really nice and delivery was quick from Uber
Restaurantji Recommends
I ordered via Havant & Waterloo eats and no delivery. Called BBQ Boss and they said H&WE hadn't sent a driver. They said I could order directly with them which I did. No delivery! Half an hour after my delivery was due an 34 (yes thirty four!!!!) phone calls later, finally "the driver left 5 minutes ago". I appreciate Saturday night will be their busiest night, but if you can't fulfil a service, DON'T OFFER IT!!!! Appalling
Have ordered takeaway from here a number of times. Past experiences have always been good however recently the place has gone downhill. Burger arrived soggy on the bottom and didn't taste as good as it usually does. Changed the recipe of the chicken wings, which is fine but would be helpful for this to be noted on the app. Hope you can restore back to your previous standards.
Everyone used to rave about this place but I’m wondering why now? Food an hour late, no salad (both times when ordering) cost £33 for two burgers and some plane chips??? Forgot my drink which I paid for too. First time I thought “maybe they’re busy and ran out” so I gave them the benefit of the doubt but second time too? So bad. Don’t bother with it.
Ordered food which never arrived. Don’t answer the phone, live chat or emails. Have raised a formal claim against the company. Avoid at all costs.
Food took overview1.50 when it was stated if would be 1.20. Upon arrival after 2 calls to check on progress. The fries were inedible as someone had emptied the salt shaker on them!! The rest of the food was edible but definitely not the best I’ve had from here.