The best place to go in Ledbury for a coffee. Sandwiches are over priced compared to other chain stores. Staff work extremely hard to serve everyone as quickly as possible.
Jill W
Was very busy but the staff were very organised and I got served quickly. The tables were cleared and cleaned quickly. There wasn't much choice of paninni's and sandwiches and some cookies, but I was told the shop's order for delivery that day was short. They normally have plenty of food to choose from.
Lorian Nod
They made a lovely flat white. Strong and bold with just the house blend. They did try to upsell me to a single variety Brazilian withe the question "regular flat white it do you want it stronger" but we'll let them off. The house blend is fine and saves 30p. Default milk is full fat.
Richard Peace
Very nice atmosphere and staff.Gorgeous mince pie with my cappo - great service.Thanks again.
Ben John
As a weekly (at least) visitor, it use to be really good. Now the experience is not at all good every time I visit. Its been like this now for 6-12 months and I've given up on it. Seems understaffed for a while now. I was stood in the queue waiting to get served for over 30 mins - previous week it was 20mins. Its painful. The coffee is good but the food isn't even anything great these days. Use to have a local cafe feel to it despite it being a chain but will now be going to independent cafes which although more expensive are a much better experience.
OfficialWillNev
Being out in Ledbury and needing a wee, I figured I'd pop in, buy a coffee and use the facilities. There was no queue. Ideal... I went and stood at the till, where three staff members were behind the bar. One was making drinks, one was cleaning the back surface and one was completing some paperwork. "Okay", I thought, "they'll be with me in a moment". A moment passed. Followed by another. Before I knew it, a number of moments had passed & had been stood there for about 3-4 minutes. By this point, I would have hoped that someone would have at least acknowledged my presence - giving me chance to ask to use the toilet before placing an order (as I didn't want to seem rude and just use the toilet first). However, all three members of staff looked at me a number of times but not one had engaged. Having spent many years managing a very successful independent coffee shop - rule number 1 is to acknowledge people who are waiting and at least let them know that you'll be with them shortly, or even better - take the order whilst also doing other tasks. I decided that appearing to be rude clearly doesn't matter and I figured I would rather not leave a puddle on the floor by the till - so went to the toilet. As I came out, I was greeted by a member of staff informing me that the toilets are for paying customers only, for future reference. Well, for future reference - I'll go elsewhere.
Kim Cockrill
Been a customer since it opened, very sad to say we stopped going 2 months ago due to lack of staff , service, sticky tables, debris on floor but most importanly unclean toilets .
Sue Ashe
Only one member of staff doing everything and it took over 10 mins to be served in spite of staff member working full out. Onnly one toilet for all customers. Pretty poor facilities and service and will not use again.
UKFoodie1
What is going on at your Ledbury branch HEAD OFFICE ? For the love of god, send someone from HQ and sort this branch out. Consistently, shockingly slow service. 30 minute wait last time I was in. There’s never enough staff. For the last dozen Sundays there’s been no cups (take away cups only) and closing early. The shop is filthy. The windows are greasy, tables rarely cleared (customers do that) and certainly never sanitised. We’ve now started taking our own surface wipes. Might even take our own cups next week ! As for the bathroom … soap and toilet rolls are a novelty. There’s plenty of competition in Ledbury. The last few weeks we’ve been in your branch it’s been very quiet. One week there was a sign on the window - NO CUPS TODAY - we went to the Ledberry and it was heaving with locals. Please get it sorted. Your Tewksbury branch is very well run, hope to see improvements in Ledbury soon.
M Home
I, and friends, have used Coffee #1 for many years. We have always been pleased with the friendly staff and their excellent service. I am very sorry to say but for the past month or so we have noticed that Coffee #1 hasn't been up to 'scratch'. One member of staff, Kerry Clarke, has been on her own, filling orders, getting them out to the customer and trying to juggle emptying tables. She has always had a smile for everyone and at times I think that has been very hard for her.What we want to know is why Kerry hasn't had help? The last Manager left a good few weeks ago but no replacement. A Manager from Tewkesbury came over at one point but she really didn't seem to know what she was doing and had to call Kerry out from her break to sort things out.You have an excellent member of staff with Kerry and I don't think you realise it.We also realise that getting new staff and training them isn't easy, but at least look after the good member of staff that you do have.Mary Home.
We always go to coffee #1 when we visit our daughter in Ledbury. All the staff are brilliant, hard working, and friendly. Such a credit to the company. Bur today there was only one member of staff, rushed off her feet,with such a long queue, some people were leaving, come on head office, look after your staff, before you loose great workers, and customers , this is happening too often here .
David Benson
Not a fan of some coffee1 places but first time in Ledbury a really nice experience with excellent staff
anita lippett
Unwelcoming staff, appeared to have no idea how to speak to customers in a pleasant way. Otherwise nice experience on previous visits.
The best place to go in Ledbury for a coffee. Sandwiches are over priced compared to other chain stores. Staff work extremely hard to serve everyone as quickly as possible.
Was very busy but the staff were very organised and I got served quickly. The tables were cleared and cleaned quickly. There wasn't much choice of paninni's and sandwiches and some cookies, but I was told the shop's order for delivery that day was short. They normally have plenty of food to choose from.
They made a lovely flat white. Strong and bold with just the house blend. They did try to upsell me to a single variety Brazilian withe the question "regular flat white it do you want it stronger" but we'll let them off. The house blend is fine and saves 30p. Default milk is full fat.
Very nice atmosphere and staff.Gorgeous mince pie with my cappo - great service.Thanks again.
As a weekly (at least) visitor, it use to be really good. Now the experience is not at all good every time I visit. Its been like this now for 6-12 months and I've given up on it. Seems understaffed for a while now. I was stood in the queue waiting to get served for over 30 mins - previous week it was 20mins. Its painful. The coffee is good but the food isn't even anything great these days. Use to have a local cafe feel to it despite it being a chain but will now be going to independent cafes which although more expensive are a much better experience.
Being out in Ledbury and needing a wee, I figured I'd pop in, buy a coffee and use the facilities. There was no queue. Ideal... I went and stood at the till, where three staff members were behind the bar. One was making drinks, one was cleaning the back surface and one was completing some paperwork. "Okay", I thought, "they'll be with me in a moment". A moment passed. Followed by another. Before I knew it, a number of moments had passed & had been stood there for about 3-4 minutes. By this point, I would have hoped that someone would have at least acknowledged my presence - giving me chance to ask to use the toilet before placing an order (as I didn't want to seem rude and just use the toilet first). However, all three members of staff looked at me a number of times but not one had engaged. Having spent many years managing a very successful independent coffee shop - rule number 1 is to acknowledge people who are waiting and at least let them know that you'll be with them shortly, or even better - take the order whilst also doing other tasks. I decided that appearing to be rude clearly doesn't matter and I figured I would rather not leave a puddle on the floor by the till - so went to the toilet. As I came out, I was greeted by a member of staff informing me that the toilets are for paying customers only, for future reference. Well, for future reference - I'll go elsewhere.
Been a customer since it opened, very sad to say we stopped going 2 months ago due to lack of staff , service, sticky tables, debris on floor but most importanly unclean toilets .
Only one member of staff doing everything and it took over 10 mins to be served in spite of staff member working full out. Onnly one toilet for all customers. Pretty poor facilities and service and will not use again.
What is going on at your Ledbury branch HEAD OFFICE ? For the love of god, send someone from HQ and sort this branch out. Consistently, shockingly slow service. 30 minute wait last time I was in. There’s never enough staff. For the last dozen Sundays there’s been no cups (take away cups only) and closing early. The shop is filthy. The windows are greasy, tables rarely cleared (customers do that) and certainly never sanitised. We’ve now started taking our own surface wipes. Might even take our own cups next week ! As for the bathroom … soap and toilet rolls are a novelty. There’s plenty of competition in Ledbury. The last few weeks we’ve been in your branch it’s been very quiet. One week there was a sign on the window - NO CUPS TODAY - we went to the Ledberry and it was heaving with locals. Please get it sorted. Your Tewksbury branch is very well run, hope to see improvements in Ledbury soon.
I, and friends, have used Coffee #1 for many years. We have always been pleased with the friendly staff and their excellent service. I am very sorry to say but for the past month or so we have noticed that Coffee #1 hasn't been up to 'scratch'. One member of staff, Kerry Clarke, has been on her own, filling orders, getting them out to the customer and trying to juggle emptying tables. She has always had a smile for everyone and at times I think that has been very hard for her.What we want to know is why Kerry hasn't had help? The last Manager left a good few weeks ago but no replacement. A Manager from Tewkesbury came over at one point but she really didn't seem to know what she was doing and had to call Kerry out from her break to sort things out.You have an excellent member of staff with Kerry and I don't think you realise it.We also realise that getting new staff and training them isn't easy, but at least look after the good member of staff that you do have.Mary Home.
Restaurantji Recommends
Just had a pot of tea, very nice
Excellent tea and good gluten free
We always go to coffee #1 when we visit our daughter in Ledbury. All the staff are brilliant, hard working, and friendly. Such a credit to the company. Bur today there was only one member of staff, rushed off her feet,with such a long queue, some people were leaving, come on head office, look after your staff, before you loose great workers, and customers , this is happening too often here .
Not a fan of some coffee1 places but first time in Ledbury a really nice experience with excellent staff
Unwelcoming staff, appeared to have no idea how to speak to customers in a pleasant way. Otherwise nice experience on previous visits.