Ruined 21st birthday. Just bought out birthday cake without informing guests/ parents, so no one at table prepared and no cameras ready.. also were intimated to leave as next guests were standing by table making comments to staff that they should have tables as all their party were there even though we had table booked for another 15 minutes .
CE
Been coming here for years. Booked at 12:30At 12:30 called informing that I was going to be 5/10min max late due the the closure of the main road due to flooding (they knew that as all the locals have been affected by)This guy called Alex answer the phone. He recognise me as l'm a regular client!! I was as always very polite and his answer was:OK BUT NEED THE TABLE BACK SOONMy answer was not to worry as I was going to be only 5 min just the time to park and again his comment was : I NEED THE TABLE BACKAt that point l've told him... you know me it's only me my wife and my daughter... we always eat fast and I'm aware of the 2 hrs turn around policy as it is clearly stated on my booking confirmation l've told him, look I'm on my way. Again from this guy, no friendly comments not see you in a bit, just the 3rd I NEED THE TABLE BACK in 2 hrs. By then I was really annoyed and didn't want to go But as I was with my wife and 13 years old daughter I decided to goI've told him see you in a bit and you can have the table back as soon we finished but make sure your service its not going to be slow!!!We arrived there and as I was saying good morning to the staff at the door (as mentioned we are regulars) I've seen this Alex. Did t want to make fuss but the smirk on his face when he saw me I couldn't resist and asked him: What's your problem today????He showed me to the table again with that smirk!! I was wating for his apologies instead again he was explaining that today the need tables etc etc I was very annoyed and the other staff noticed that!!We sat, order taken waited 40 min ( don't know why as only 1 table was eating and food not coming out) did t make a fuss and eat regularlyPointed out that many tables were late specially a table of 4 next to me, 2 guests arrived and 35 min were wating the other 2 guest that were late... guess what Alex??? When the other 2 arrivedHe rushed at the table to say hi to this guys (clearest he k ew them)And total different treatment than me politely calling to inform 5 min late... the waiter Gabriel that served us noticed that and I pointed out to him... look at Alex, didn't worry about the table back with themShocking experienceThis guy ruined my family lunch.
Jimmy Cash
Not very happy with the service I received and the manager
Jon Shell
This place never disappoints, great variety of food on the menu, service always with a smile and a greeting. Good cocktails, fresh crisp Peroni on tap, looking forward to experiencing the new garden area in the summer! Weekday lunch specials are great value too!
Pooja M
Lovely staff, service, food and
Marta Pnishi
My husband wanted to surprise me on our date night,he's decided to drive 45min so I can enjoy some Italian food and see the lovely olive trees.It's a nice restaurant. Seating arrangements are a little bit tight and we had someone's back literally 10cm away from our table.Nice service, polite staff.Unfortunately for us the food was disappointing. 4 large mushrooms so overcooked we barely managed to get forks into them. Large piece of Pate next to 4 small pieces of bread.My lamb shank was chewy and quite hard.I am passionate about food and being part of the restaurant industry for a long time I must say I was very disappointed.
GH UK
Love their food and service! Never had a bad meal here. Always consistent. Highly recommended.
Robin Harris
Lovely restaurant, terrific food, nice staff and great value.
Andra Andra
Best place to eat a steak! Actually, we never ate anything that wasn't to our liking, every time everything is perfect. Staff is really friendly, knowledgeable and polite. A pleasure to return. Thank you, Octavian, for our lovely dinner !
Susan King
Great service, smiling staff and delicious food ??.
Visiting an old friend. Very welcome place, great service and atmosphere, very friendly. A chic place for old and young alike.
Reema Naran
Standard food that matches a frozen food from Iceland. Rushed service to accommodate a early dinner booking. Overpriced for what it is.
Bob M
Always a great place to eat out and the food never disappoints.
D8869IAlisat
Food was fine and as expected. However there was a very abrupt end to the evening with the waiter giving us the bill whilst we were still on desserts…and making it very clear the restaurant was closing in 15 mins (10:30). The lights in the kitchen area then went off. All very embarrassing as we had brought friends to the restaurant… and on top of that abrupt end to the evening they still thought it appropriate to charge us 12.5% for service. This was embarrassing and whilst it was clear the restaurant was closing at 10:30 the way in which this was handled was so disappointing that a restaurant like this cannot handle the closure of an evening in the restaurant more elegantly.
25bushbaby
Amazing service by all staff warm and welcoming extremely efficient even when the restaurant was busy. Incredible menu and fabulous food we had a wonderful afternoon. Thank you all so much
Ruined 21st birthday. Just bought out birthday cake without informing guests/ parents, so no one at table prepared and no cameras ready.. also were intimated to leave as next guests were standing by table making comments to staff that they should have tables as all their party were there even though we had table booked for another 15 minutes .
Been coming here for years. Booked at 12:30At 12:30 called informing that I was going to be 5/10min max late due the the closure of the main road due to flooding (they knew that as all the locals have been affected by)This guy called Alex answer the phone. He recognise me as l'm a regular client!! I was as always very polite and his answer was:OK BUT NEED THE TABLE BACK SOONMy answer was not to worry as I was going to be only 5 min just the time to park and again his comment was : I NEED THE TABLE BACKAt that point l've told him... you know me it's only me my wife and my daughter... we always eat fast and I'm aware of the 2 hrs turn around policy as it is clearly stated on my booking confirmation l've told him, look I'm on my way. Again from this guy, no friendly comments not see you in a bit, just the 3rd I NEED THE TABLE BACK in 2 hrs. By then I was really annoyed and didn't want to go But as I was with my wife and 13 years old daughter I decided to goI've told him see you in a bit and you can have the table back as soon we finished but make sure your service its not going to be slow!!!We arrived there and as I was saying good morning to the staff at the door (as mentioned we are regulars) I've seen this Alex. Did t want to make fuss but the smirk on his face when he saw me I couldn't resist and asked him: What's your problem today????He showed me to the table again with that smirk!! I was wating for his apologies instead again he was explaining that today the need tables etc etc I was very annoyed and the other staff noticed that!!We sat, order taken waited 40 min ( don't know why as only 1 table was eating and food not coming out) did t make a fuss and eat regularlyPointed out that many tables were late specially a table of 4 next to me, 2 guests arrived and 35 min were wating the other 2 guest that were late... guess what Alex??? When the other 2 arrivedHe rushed at the table to say hi to this guys (clearest he k ew them)And total different treatment than me politely calling to inform 5 min late... the waiter Gabriel that served us noticed that and I pointed out to him... look at Alex, didn't worry about the table back with themShocking experienceThis guy ruined my family lunch.
Not very happy with the service I received and the manager
This place never disappoints, great variety of food on the menu, service always with a smile and a greeting. Good cocktails, fresh crisp Peroni on tap, looking forward to experiencing the new garden area in the summer! Weekday lunch specials are great value too!
Lovely staff, service, food and
My husband wanted to surprise me on our date night,he's decided to drive 45min so I can enjoy some Italian food and see the lovely olive trees.It's a nice restaurant. Seating arrangements are a little bit tight and we had someone's back literally 10cm away from our table.Nice service, polite staff.Unfortunately for us the food was disappointing. 4 large mushrooms so overcooked we barely managed to get forks into them. Large piece of Pate next to 4 small pieces of bread.My lamb shank was chewy and quite hard.I am passionate about food and being part of the restaurant industry for a long time I must say I was very disappointed.
Love their food and service! Never had a bad meal here. Always consistent. Highly recommended.
Lovely restaurant, terrific food, nice staff and great value.
Best place to eat a steak! Actually, we never ate anything that wasn't to our liking, every time everything is perfect. Staff is really friendly, knowledgeable and polite. A pleasure to return. Thank you, Octavian, for our lovely dinner !
Great service, smiling staff and delicious food ??.
Restaurantji Recommends
Visiting an old friend. Very welcome place, great service and atmosphere, very friendly. A chic place for old and young alike.
Standard food that matches a frozen food from Iceland. Rushed service to accommodate a early dinner booking. Overpriced for what it is.
Always a great place to eat out and the food never disappoints.
Food was fine and as expected. However there was a very abrupt end to the evening with the waiter giving us the bill whilst we were still on desserts…and making it very clear the restaurant was closing in 15 mins (10:30). The lights in the kitchen area then went off. All very embarrassing as we had brought friends to the restaurant… and on top of that abrupt end to the evening they still thought it appropriate to charge us 12.5% for service. This was embarrassing and whilst it was clear the restaurant was closing at 10:30 the way in which this was handled was so disappointing that a restaurant like this cannot handle the closure of an evening in the restaurant more elegantly.
Amazing service by all staff warm and welcoming extremely efficient even when the restaurant was busy. Incredible menu and fabulous food we had a wonderful afternoon. Thank you all so much