Had a problem with a neverstick saucepan purchased from Hatfield store, which would not work with my induction hob, despite the documentation saying it was induction compatibleOn line ASDA "help" pretty useless, just referring me back to the store, as I had no receipt despite paying for it on my Asda cardTracie at the in-store desk could not have been helpfulAs well as having a lovely sunny disposition, she took my details promising to go back through their records and find the sale.Sure enough, rang me in a couple of days saying found the sale and to bring the pan back for a refundTracie was not on duty when I did return, and I did not get such a cheerful staff member, but still refunded5 stars TracieWhatever they're paying you, you richly deserve, and should get a raise
TheNextBestThing
The floors were unclean, and the service was not good when I asked for help and the store is layedout in such a way that I struggle to navigate it. As well as this the parking is always full so it takes ages to find a space.
Alistair Burns (Gashead)
An excellent store with top class covered bicycle parking despite there being a motorbike parked there regularly. World foods section very handy when looking for ingredients. Biggest issue is the regular lack of self scan units, could do with doubling the number. No butcher or fish counter, the meat selection is OK but fresh fish not so.
Adam Simmons
Ordered through just eat a few items, nearly all the items were missing. I bet the item were on the shelves but the staff are too lazy to get them. Try calling the store only there is no way to speak to someone. Only recieving two items of a £35 order, such incompetence.
CoolDriver
Nice & bright atmosphere but the store could do with being updated to be more modern instead of looking like a supermarket out of the 80's.
Muhammad Arif Khan
Horrible experience. Fuel filled for £20.00 but asda taken £99.00 from account. Calling asda Hatfield but not responding. Simply say cheating people through technology.
K B
The people serving on the self service tills seriously need training in manners and customer service. Had a few problems here with the staff.
Anne Clarke
Big thank you to Charlie at Hatfield Asda, click and collect. What a great guy and a real credit to the store. Friendly, kind, patient and helped me so much this evening as it was my first time using click and collect and I didn't find it easy, long story but i will know next time. Nothing was too much trouble and all done with a smile. Thanks.
Steve Hind
I just visited this store. I was stopped on my way out by charity workers working for Great Ormans street. How dare they stop me and other shoppers. I can't believe ASDA allows their customers to be hassled by these people. Just for reference. That charity brought in £74m last year and the CEO gets paid £160k.
Beautiful Oma
Asda is a big store located across UK, with everything under one roof at a decent price.You want kitchen wares, toiletries, fresh vegetables, fruits, seasonings, drinks, cosmetics, frozen food, clothings, stationery etc, just pop in with your money.?You will find everything you need, items are well displayed with sign posts to lead you to all the sections. No struggle at all.You can do a self service with card or cash or pay at the till assisted.Polite staff.Clean store.I strongly recommend.
A shout out to staff in Asda Hatfield I was in there earlier and asked 5 staff different things. Each one of them went out of their way to help me and other customers too. They were all friendly and welcoming including on the self service tils/ security/ shop floor. Their jobs were all busy ..
Frederic Moni
Worst organised ASDA.I am a regular customer for ASDA Hatfield over past 8 years. Even though I like Tesco slightly better, I prefer to go to ASDA because it is near by. But recent months, things are unorganised; every week items locations are getting changed, I don't find shopping trollies, because of that I had to cut short my shopping list to a few, and mostly hand-held scanners not available. Also in self check out , short of support staff, waiting for quite long and making my experience very bad.
Donna Canetti
I hope you will be getting trollies in for when the Uni students are back. What is the guy collecting them doing with his time, there's nothing for him to do as the customers are covering it for him so they can shop !!!??
Nicole
When is the Asda today? Only to cash scan and go. There were only two working arrest record. The left-hand side is card and cash and right hand side should be card.
God's Child
I had my groceries delivered today. The delivery driver was Rumel - I found him to be such a lovely, kind considerate gentleman. He apologised for the undue delay and helped me pack my groceries in my bags at just the right weight for easy carrying. He was lovely and is a true star and asset to your Company. Please thank him for me
Had a problem with a neverstick saucepan purchased from Hatfield store, which would not work with my induction hob, despite the documentation saying it was induction compatibleOn line ASDA "help" pretty useless, just referring me back to the store, as I had no receipt despite paying for it on my Asda cardTracie at the in-store desk could not have been helpfulAs well as having a lovely sunny disposition, she took my details promising to go back through their records and find the sale.Sure enough, rang me in a couple of days saying found the sale and to bring the pan back for a refundTracie was not on duty when I did return, and I did not get such a cheerful staff member, but still refunded5 stars TracieWhatever they're paying you, you richly deserve, and should get a raise
The floors were unclean, and the service was not good when I asked for help and the store is layedout in such a way that I struggle to navigate it. As well as this the parking is always full so it takes ages to find a space.
An excellent store with top class covered bicycle parking despite there being a motorbike parked there regularly. World foods section very handy when looking for ingredients. Biggest issue is the regular lack of self scan units, could do with doubling the number. No butcher or fish counter, the meat selection is OK but fresh fish not so.
Ordered through just eat a few items, nearly all the items were missing. I bet the item were on the shelves but the staff are too lazy to get them. Try calling the store only there is no way to speak to someone. Only recieving two items of a £35 order, such incompetence.
Nice & bright atmosphere but the store could do with being updated to be more modern instead of looking like a supermarket out of the 80's.
Horrible experience. Fuel filled for £20.00 but asda taken £99.00 from account. Calling asda Hatfield but not responding. Simply say cheating people through technology.
The people serving on the self service tills seriously need training in manners and customer service. Had a few problems here with the staff.
Big thank you to Charlie at Hatfield Asda, click and collect. What a great guy and a real credit to the store. Friendly, kind, patient and helped me so much this evening as it was my first time using click and collect and I didn't find it easy, long story but i will know next time. Nothing was too much trouble and all done with a smile. Thanks.
I just visited this store. I was stopped on my way out by charity workers working for Great Ormans street. How dare they stop me and other shoppers. I can't believe ASDA allows their customers to be hassled by these people. Just for reference. That charity brought in £74m last year and the CEO gets paid £160k.
Asda is a big store located across UK, with everything under one roof at a decent price.You want kitchen wares, toiletries, fresh vegetables, fruits, seasonings, drinks, cosmetics, frozen food, clothings, stationery etc, just pop in with your money.?You will find everything you need, items are well displayed with sign posts to lead you to all the sections. No struggle at all.You can do a self service with card or cash or pay at the till assisted.Polite staff.Clean store.I strongly recommend.
Restaurantji Recommends
A shout out to staff in Asda Hatfield I was in there earlier and asked 5 staff different things. Each one of them went out of their way to help me and other customers too. They were all friendly and welcoming including on the self service tils/ security/ shop floor. Their jobs were all busy ..
Worst organised ASDA.I am a regular customer for ASDA Hatfield over past 8 years. Even though I like Tesco slightly better, I prefer to go to ASDA because it is near by. But recent months, things are unorganised; every week items locations are getting changed, I don't find shopping trollies, because of that I had to cut short my shopping list to a few, and mostly hand-held scanners not available. Also in self check out , short of support staff, waiting for quite long and making my experience very bad.
I hope you will be getting trollies in for when the Uni students are back. What is the guy collecting them doing with his time, there's nothing for him to do as the customers are covering it for him so they can shop !!!??
When is the Asda today? Only to cash scan and go. There were only two working arrest record. The left-hand side is card and cash and right hand side should be card.
I had my groceries delivered today. The delivery driver was Rumel - I found him to be such a lovely, kind considerate gentleman. He apologised for the undue delay and helped me pack my groceries in my bags at just the right weight for easy carrying. He was lovely and is a true star and asset to your Company. Please thank him for me