I just would like you to tell the lady who served us on 31/12 upon shop opens how amazing she is. I came with kids to get our first ever velvetiser and she was so chatty and friendly, she answered all the questions they had. Thank you, you made their day.
Lynette Heath-Brown
Had a billionaire ice cream for a treat! It was magnificent!!!!!
Teresa Bedford
Really helpful staff . Good range of products
Kalina Lear
Everything very nicely laid out. When I took my items up for purchase the lady handed me a loyalty card so a good way to save on purchases going forward. Would recommend a visit especially with Christmas coming up
New Start
I like the shop in St Albans- it's small but welcoming and I don't feel harassed in here by the staff - I often go into buy gifts and the staff know appropriate boundaries and are helpful and pleasant.Not forgetting the delicious selection of chocolates in here - I often get sidetracked and buy things for myself ?
AT Bushell
Lovely shop. Friendly staff. Am missing a few products due to Brexit/Covid.
Andy Brown
Service and quality and the products themselves are all great, but very expensive. Fantastic to treat yourself occasionally
Steven B
I love Hotel Chocolat chocolates, and look forward to when the ice cream machine is working again!
Dee Y
Pre Xmas crush! Staff as ever helpful, polite and friendly. I never have a bad experience in there! Certainly not the St Albans branch.Busy but they be kept folk moving and it was all good humoured tooGood to range for Xmas.Love that they're British and also ecologically aware.Why buy anywhere else??10/10
Dee Youngs
Pre Xmas crush! Staff as ever helpful, polite and friendly. I never have a bad experience in there! Certainly not the St Albans branch.Busy but they be kept folk moving and it was all good humoured tooGood to range for Xmas.Love that they're British and also ecologically aware.Why buy anywhere else??10/10
Always go with quality stuff n in chocolate Hotel Chocolate is best for their quality n huge variety in chocolate. Best for giving gift specially in Xmas time. Superb staff n great service I received. Nice location just in the middle of St Albans city heart. Recommend n always go with Hotel Chocolate.
Maharukh Daruwalla
Friendly and helpful staff. Great selection of chocolates. Very expensive
Ebrahim H
Good customer service and experience! Staff always happy to help with choosing the right product/ chocolates
Ashley
Amazing experience with superb customer service. The two women working upstairs today were great. They were very welcoming and ensured we were well looked after even though it was getting quite busy. They answered all of our questions and we left with a treasure trove of chocolates (and ice cream too)! I would definitely recommend this location and hope management (if they aren't the managers of course) recognise the efforts of those two today. Absolutely thrilled :)
Rory N
The staff are amazing (roz) spend all the time showing and explaining products great salespeople. This shop has a ice cream maker as well for posh ice creams.The shop is of reasonable size has plenty of products and variety of products.The shop was also very clean.10/10 the staff have done the company outstanding I will change this to my new hotel chocolat as opossed to mk this was a better experience.
I just would like you to tell the lady who served us on 31/12 upon shop opens how amazing she is. I came with kids to get our first ever velvetiser and she was so chatty and friendly, she answered all the questions they had. Thank you, you made their day.
Had a billionaire ice cream for a treat! It was magnificent!!!!!
Really helpful staff . Good range of products
Everything very nicely laid out. When I took my items up for purchase the lady handed me a loyalty card so a good way to save on purchases going forward. Would recommend a visit especially with Christmas coming up
I like the shop in St Albans- it's small but welcoming and I don't feel harassed in here by the staff - I often go into buy gifts and the staff know appropriate boundaries and are helpful and pleasant.Not forgetting the delicious selection of chocolates in here - I often get sidetracked and buy things for myself ?
Lovely shop. Friendly staff. Am missing a few products due to Brexit/Covid.
Service and quality and the products themselves are all great, but very expensive. Fantastic to treat yourself occasionally
I love Hotel Chocolat chocolates, and look forward to when the ice cream machine is working again!
Pre Xmas crush! Staff as ever helpful, polite and friendly. I never have a bad experience in there! Certainly not the St Albans branch.Busy but they be kept folk moving and it was all good humoured tooGood to range for Xmas.Love that they're British and also ecologically aware.Why buy anywhere else??10/10
Pre Xmas crush! Staff as ever helpful, polite and friendly. I never have a bad experience in there! Certainly not the St Albans branch.Busy but they be kept folk moving and it was all good humoured tooGood to range for Xmas.Love that they're British and also ecologically aware.Why buy anywhere else??10/10
Restaurantji Recommends
Always go with quality stuff n in chocolate Hotel Chocolate is best for their quality n huge variety in chocolate. Best for giving gift specially in Xmas time. Superb staff n great service I received. Nice location just in the middle of St Albans city heart. Recommend n always go with Hotel Chocolate.
Friendly and helpful staff. Great selection of chocolates. Very expensive
Good customer service and experience! Staff always happy to help with choosing the right product/ chocolates
Amazing experience with superb customer service. The two women working upstairs today were great. They were very welcoming and ensured we were well looked after even though it was getting quite busy. They answered all of our questions and we left with a treasure trove of chocolates (and ice cream too)! I would definitely recommend this location and hope management (if they aren't the managers of course) recognise the efforts of those two today. Absolutely thrilled :)
The staff are amazing (roz) spend all the time showing and explaining products great salespeople. This shop has a ice cream maker as well for posh ice creams.The shop is of reasonable size has plenty of products and variety of products.The shop was also very clean.10/10 the staff have done the company outstanding I will change this to my new hotel chocolat as opossed to mk this was a better experience.