Staff were really nice but the Food was awful, wrong orders, cold food and some food was inedible. Avoid the Mac and Cheese, Adding bacon is a waste they give you almost nothing and the cheese sauce has no taste and zero flavour, one of the wost pasta meals I have ever eaten and I god dam love cheese. All pasta dishes are overdone and taste like rubber, DO NOT EAT HERE EVER... YOU HAVE BEEN WARNED
Harry French
This place is really good.Food is amazingLove the atmosphere and serviceKid-friendliness: It had friendly milkshakes and the drawings are good for children,
BlueofHerts
Eight of us went for Breakfast. The place was very clean and tidy, and the waiting staff were polite and helpful. We were shown to a table and drinks were ordered. We explained that one of our party was coeliac, and the waiter explained that there was a gluten free menu. All good. Food was duly ordered and arrived in good time. However, the gluten-free meal had a pile of fried potatoes on the plate, which had NOT been on the gluten-free menu. We queried this and asked if the potatoes were indeed gluten free. The waiter looked shamefaced and admitted they were not. He took the plate away and promised to cook a fresh breakfast, as the rest of the ingredients on the plate could have been cross-contaminated. All fine. Mistakes happen. However....the new breakfast appeared suspiciously quickly. We queried whether this was freshly cooked and were assured it was. Then, thankfully before any of it had been eaten, we saw that there were still some potatoes left on the plate underneath some other ingredients. They'd clearly simply scraped the potatoes off the plate and represented it to us as a fresh breakfast. Now this may seem like a minor thing to anyone that has no experience of Coeliac Disease, but as any sufferer will know, one tiny molecule can cause immense problems to the sufferer. This would effectively have ruined our daughter's Christmas and set her back a long long way. It wasn't a mistake, it was a wilful attempt to mislead. And it shows a really scary lack of understanding on the part of the restaurant, who so proudly offer a "gluten free" menu. They clearly don't get it. Shame. Frankie and Bennies is a nice place to go - but now we simply can't risk it. Some urgent re-education of staff and procedures is needed. If you are gluten intolerant, please be careful.
Sam B
Disgusted with a delivery. Then when you try to ring the two options it gives it says if it’s urgent press two hahahahaha. What when they can be bothered to answer the call. 19 calls in still no answer there is no sauce on the waffle it looks like it has been thrown all over the box. And the delivery driver handed the bag over tipped up 25 calls in still no answer 40 calls still no answer banana looks all bruised and brown
Baldish Dhesi
Food was disgusting, very small portions for adults, waitress kept rolling her eyes when we asked for anything and the mac n cheese had no flavour at all we had to add salt, had to add salt to everything for the slightest bit of flavour
Charlie
Very warm welcome from Cabs. She was great and very knowledgable about the menu. Will be coming back soon!!
Rachael Cordell
Very friendly welcome we arrived earlier than booked but wasn't a problem we were seated straight away and the food was served very quickly. Delicious food. We had a person in our group with several allergies and this was delt with very efficiently.
melanie hilton
We popped out for a treat and Frankie & Bennys in Stevenage is a must, we were lucky to get a table as we hadn’t booked and was lucky enough to get Cabs as our server, she is fantastic wealth of information on the food, I’m veggie but I don’t like spicy food so she helped out. I went for the vegan burger, the chips were delicious and hot, although they should be bottomless. The burger was amazing I think I will have to have hummus on every burger from now on. My partner wasn’t sure what to have but again Cabs came to the rescue and advised him he had a chicken and bacon burger, again enjoyed.We then had to have apple crumble, so fluffing yummy. Great atmosphere, top serve and amazing food, no pics as I was too busy enjoying. Highly recommend and will be returning, also added bonus they do NHS discount on the date we went.Vegetarian options: A great vegetarian and vegan optionsDietary restrictions: A great range of food for all diets plus they were happy to remove anything from the dish.
Z3026OWandrewn
We went here this evening for a family dinner after the cinema.I thought it deserved nothing less a review on tripadvisor.We have received some of the best customer service we have ever received from Safet.We ordered a gluten free bbq chicken pizza however we had realised it had come round,usually gluten free pizzas come in a square shape in Frankie and Benny’s.We then raised our concerns with Safet,the rest of the people on my table tried it and weren't convinced it was gluten free.He reassured it with us that it was,we were 100% sure that it was but it didn’t taste like a gluten free pizza so we took it back.He was really friendly and understanding throughout the experience.I am now nervous of eating pizza if the gluten free base comes the same as the gluten containing pizza because it comes from an experience at another pizza restaurant that I won’t name that served the gluten containing and gluten free pizzas on the same base and even thigh I requested it to be gluten free,my pizza came out and I felt very unwell after eating it for a little while as the base did contain gluten.However I do like places that serve gluten free pizzas on different bases to the gluten containing pizzas so you could instantly tell.Places such as Pizza Hut and in the olden days Frankie and Benny’s.However ordered a gluten free cheeseburger instead,that was really delicious,beef tasted delicious,was well cooked and meaty.Also the bun was a nice texture and tasted nice same as the cheese.The jacket potato was really nice too.Love the little pattern on the butter,that was so cute.You wouldn’t get such amazing customer service in a situation like this in the savoy!1 Million out of 5 stars.However the service was quick,potato skins were delicious and I love the Christmas decs too.Also great choice of food on the festive menu and great gluten free menu.Also cinema ticket offer is great and food is amazing value and a meal you wouldn’t mind so much paying for.
924MichelleO
Delicious food and really lovely friendly service on a Friday night. The mains came out fresh, hot and fast. Special shout out to Hannah our waitress who was a delight.
Came here for dinner & dessert, left with bad taste in my mouth… we were greeted by the host that hurried us up to order by saying that kitchen is closing in 5 minutes ( we came at 8 o’clock & they close at 10 ) … we sat down, received menus & host disappeared. We waited long to be served because one host was picking his ear & another one was busy chatting and laughing in the kitchen…we wanted to order 3 courses ( starter, main, dessert ) but was told that chefs will get confused if we order everything at once ( other then us there were two other couples already eating ) food came… starter was edible, main was bland, tasteless and boring. Basil on meatballs was tired and dead, meatballs were falling apart, most likely reheated in the microwave, pasta hard & I’m not talking about al dente. We would stay for a desert but my friend found a hair in her meatball… at least the dish was taken off the bill. Boring food and poor customer service… and one more thing - if staff is talking in their own language they should keep in mind that someone can actually understand what they’re saying about their customers. Go elsewhere if you can.
Jacky M
Haven't been to Frankie & Benny's in years for some reason and I can't really work out why. Anyway, today was fabulous. The service was excellent, food amazing and none of my family had any complaints which never happens when we go out! We had starters, steak, burgers and pizza between us and all were delicious. Will definitely be back soon.
Chris Ward
Had a delivery tonight and as always food arrived hot and tasty. But tonight the onion rings were so undercooked they were soggy and had to be thrown away.
Cameron Brett-hulse
Hannah was our server and she was very knowledgeable even about products they use to have but unfortunately don’t have anymore like the cheese fondue (pls bring this back ) and very attentive and helpful when I wasn’t sure what I wanted when she’s in I know we’ll be looked after always smiling aswell that just adds to the
Juliet kemp
Lovely food first one little bit spicy but had a great experience with both the manager (Kyle) and the waiter (kai) who served us both lovely genuine people let me swap meals even though it was my own
Staff were really nice but the Food was awful, wrong orders, cold food and some food was inedible. Avoid the Mac and Cheese, Adding bacon is a waste they give you almost nothing and the cheese sauce has no taste and zero flavour, one of the wost pasta meals I have ever eaten and I god dam love cheese. All pasta dishes are overdone and taste like rubber, DO NOT EAT HERE EVER... YOU HAVE BEEN WARNED
This place is really good.Food is amazingLove the atmosphere and serviceKid-friendliness: It had friendly milkshakes and the drawings are good for children,
Eight of us went for Breakfast. The place was very clean and tidy, and the waiting staff were polite and helpful. We were shown to a table and drinks were ordered. We explained that one of our party was coeliac, and the waiter explained that there was a gluten free menu. All good. Food was duly ordered and arrived in good time. However, the gluten-free meal had a pile of fried potatoes on the plate, which had NOT been on the gluten-free menu. We queried this and asked if the potatoes were indeed gluten free. The waiter looked shamefaced and admitted they were not. He took the plate away and promised to cook a fresh breakfast, as the rest of the ingredients on the plate could have been cross-contaminated. All fine. Mistakes happen. However....the new breakfast appeared suspiciously quickly. We queried whether this was freshly cooked and were assured it was. Then, thankfully before any of it had been eaten, we saw that there were still some potatoes left on the plate underneath some other ingredients. They'd clearly simply scraped the potatoes off the plate and represented it to us as a fresh breakfast. Now this may seem like a minor thing to anyone that has no experience of Coeliac Disease, but as any sufferer will know, one tiny molecule can cause immense problems to the sufferer. This would effectively have ruined our daughter's Christmas and set her back a long long way. It wasn't a mistake, it was a wilful attempt to mislead. And it shows a really scary lack of understanding on the part of the restaurant, who so proudly offer a "gluten free" menu. They clearly don't get it. Shame. Frankie and Bennies is a nice place to go - but now we simply can't risk it. Some urgent re-education of staff and procedures is needed. If you are gluten intolerant, please be careful.
Disgusted with a delivery. Then when you try to ring the two options it gives it says if it’s urgent press two hahahahaha. What when they can be bothered to answer the call. 19 calls in still no answer there is no sauce on the waffle it looks like it has been thrown all over the box. And the delivery driver handed the bag over tipped up 25 calls in still no answer 40 calls still no answer banana looks all bruised and brown
Food was disgusting, very small portions for adults, waitress kept rolling her eyes when we asked for anything and the mac n cheese had no flavour at all we had to add salt, had to add salt to everything for the slightest bit of flavour
Very warm welcome from Cabs. She was great and very knowledgable about the menu. Will be coming back soon!!
Very friendly welcome we arrived earlier than booked but wasn't a problem we were seated straight away and the food was served very quickly. Delicious food. We had a person in our group with several allergies and this was delt with very efficiently.
We popped out for a treat and Frankie & Bennys in Stevenage is a must, we were lucky to get a table as we hadn’t booked and was lucky enough to get Cabs as our server, she is fantastic wealth of information on the food, I’m veggie but I don’t like spicy food so she helped out. I went for the vegan burger, the chips were delicious and hot, although they should be bottomless. The burger was amazing I think I will have to have hummus on every burger from now on. My partner wasn’t sure what to have but again Cabs came to the rescue and advised him he had a chicken and bacon burger, again enjoyed.We then had to have apple crumble, so fluffing yummy. Great atmosphere, top serve and amazing food, no pics as I was too busy enjoying. Highly recommend and will be returning, also added bonus they do NHS discount on the date we went.Vegetarian options: A great vegetarian and vegan optionsDietary restrictions: A great range of food for all diets plus they were happy to remove anything from the dish.
We went here this evening for a family dinner after the cinema.I thought it deserved nothing less a review on tripadvisor.We have received some of the best customer service we have ever received from Safet.We ordered a gluten free bbq chicken pizza however we had realised it had come round,usually gluten free pizzas come in a square shape in Frankie and Benny’s.We then raised our concerns with Safet,the rest of the people on my table tried it and weren't convinced it was gluten free.He reassured it with us that it was,we were 100% sure that it was but it didn’t taste like a gluten free pizza so we took it back.He was really friendly and understanding throughout the experience.I am now nervous of eating pizza if the gluten free base comes the same as the gluten containing pizza because it comes from an experience at another pizza restaurant that I won’t name that served the gluten containing and gluten free pizzas on the same base and even thigh I requested it to be gluten free,my pizza came out and I felt very unwell after eating it for a little while as the base did contain gluten.However I do like places that serve gluten free pizzas on different bases to the gluten containing pizzas so you could instantly tell.Places such as Pizza Hut and in the olden days Frankie and Benny’s.However ordered a gluten free cheeseburger instead,that was really delicious,beef tasted delicious,was well cooked and meaty.Also the bun was a nice texture and tasted nice same as the cheese.The jacket potato was really nice too.Love the little pattern on the butter,that was so cute.You wouldn’t get such amazing customer service in a situation like this in the savoy!1 Million out of 5 stars.However the service was quick,potato skins were delicious and I love the Christmas decs too.Also great choice of food on the festive menu and great gluten free menu.Also cinema ticket offer is great and food is amazing value and a meal you wouldn’t mind so much paying for.
Delicious food and really lovely friendly service on a Friday night. The mains came out fresh, hot and fast. Special shout out to Hannah our waitress who was a delight.
Restaurantji Recommends
Came here for dinner & dessert, left with bad taste in my mouth… we were greeted by the host that hurried us up to order by saying that kitchen is closing in 5 minutes ( we came at 8 o’clock & they close at 10 ) … we sat down, received menus & host disappeared. We waited long to be served because one host was picking his ear & another one was busy chatting and laughing in the kitchen…we wanted to order 3 courses ( starter, main, dessert ) but was told that chefs will get confused if we order everything at once ( other then us there were two other couples already eating ) food came… starter was edible, main was bland, tasteless and boring. Basil on meatballs was tired and dead, meatballs were falling apart, most likely reheated in the microwave, pasta hard & I’m not talking about al dente. We would stay for a desert but my friend found a hair in her meatball… at least the dish was taken off the bill. Boring food and poor customer service… and one more thing - if staff is talking in their own language they should keep in mind that someone can actually understand what they’re saying about their customers. Go elsewhere if you can.
Haven't been to Frankie & Benny's in years for some reason and I can't really work out why. Anyway, today was fabulous. The service was excellent, food amazing and none of my family had any complaints which never happens when we go out! We had starters, steak, burgers and pizza between us and all were delicious. Will definitely be back soon.
Had a delivery tonight and as always food arrived hot and tasty. But tonight the onion rings were so undercooked they were soggy and had to be thrown away.
Hannah was our server and she was very knowledgeable even about products they use to have but unfortunately don’t have anymore like the cheese fondue (pls bring this back ) and very attentive and helpful when I wasn’t sure what I wanted when she’s in I know we’ll be looked after always smiling aswell that just adds to the
Lovely food first one little bit spicy but had a great experience with both the manager (Kyle) and the waiter (kai) who served us both lovely genuine people let me swap meals even though it was my own