the stevenage restaurant is closing down and turning into a nandos
Janice Mould
Staff are friendly, place was clean.
Ice cream was disappointing.
Janice Nayler
Staff are friendly, place was clean.
Ice cream was disappointing.
Anne Riches
2 Stars only!!!!
Visited lunch 21/8/21, staff stood as far away from customers as possible making us feel contagious! Wear a mask if staff are worried! Had to order on the App which I hate, staff clearly can take orders as did for several tables! Salad Bar not what we are used too- no sweet corn, beetroot,pizza sticks,abs NO Blue Dressing, when I asked I was informed they have not had it since restaurant reopened??? Well order som in then?! Plastic dishes and glasses were filthy, as were knives and forks! Not very clean especially in these times - would NOT recommend, and we won’t be back at this one!!!!
SMAEH
I have visited this Pizza Hut several times in the last month for their “Bluffets”. They currently offer unlimited pizzas served to your table when ordering through the app, alongside a pasta dish and the sals of your choice. The pizzas are small but cooked fresh and hot!! On one occasion they ran out of the deep pan option after ordering which was annoying as I have never been a fan of thin base and therefore our lunch was not as enjoyable. However, staff here are lovely and hospitable. They work extremely hard attending to everyone’s requests with the new buffet system. Last week we were served by a waitress with red hair (who previously worked at the leisure park Hut) and she was just brilliant and an absolute asset to this branch, which made our dining experience even better. I hadn’t returned to this specific restaurant in years as the other hut would always be my go to as I felt the standards were much higher but this one has definitely improved over time.
Travelling_SE_Asia
Thought I’d give this place another go after my experience just under a year ago (review underneath). - the price for the buffet advertised outside was wrong - they refused to keep it going past 3 pm. We just walked out. Once burned, twice shy. Never, ever again will I visit that Pizza Hut.
P373CZkarenb
Took my two boys for lunch here today, received fantastic old school customer service from a young man called Cameron and another young chap (blonde hair, didn't get his name) - really couldn't do enough for us and it was reassuring for me to see both of them adhering to COVID19 safety regulations.
CharlieD1995
Came here for my brothers 13th birthday. Upon arriving we were shortly seated to our table with menus. After deciding what we were having we sat there for 20mins waiting for someone to take our order as this is what happens in every other pizza hut we had been to but there was not one member or staff in site for a long time. We then managed to speak to a lady who was slowly cleaning a big table which had been sat there messy for quite some time and she informs us that it is order at bar which would have been nice to know when we were seated but hey ho... pizza came out quite quick which was good but seeing as it is fresh it tasted quite flavourless and could have had a frozen pizza from asda which would have tasted better. We then had deserts and i had asked them to bring out the cake which i had given them as it was a birthday and they literally just did that... bought out the cake with lit candles. Couldnt even be bothered to sing which isnt that hard and would have made the experience better. Staff need to learn a bit of customer service as most the time we were there everyone was literally hiding out back having a giggle. Definitely will not be coming back or recommending...
angelac716
My family visited during peak time (5:30pm on a Saturday) for my daughters 5th birthday. The salad cart was basically empty, the ladies toilet were out of order, men’s & disabled were unacceptably filthy. I had to take a four year old to a shop to find a clean toilet during a storm!! The food was below average and completely overpriced, especially the starters!! The portions were tiny for the price!! No response from customer service within 24 hours. Definitely not somewhere I would return to.
Martin A
The visit started badly with no welcome and being told off for sitting at a table god forbid you want to buy pizza and a fizzy drink. Well all fizzy drinks were out of stock and various toppings were out of stock but to fair to the cook he did offer alternatives then alternatives to those as these were also out. I was given a non vegetarian pizza the restaurant should be on top of the vegetarian and allergy issues. The salad counter left a lot to be desired and the restaurant was not very clean Service was very slow over half an hour for coffee and tea. I suggest you visit another restaurant on the retail park until Pizza Hut up’s it’s game.
No refillable drinks as machine had broken down, some pizza toppings unavailable, stuff missing from salad bar, and pizzas so drowned in tomato sauce that the very sparse servings of cheese and toppings slid off when tried to cut up. On plus side, staff were very nice, and food arrived pretty quickly and was well cooked.
samuel benson
Pretty grim food, cleanliness and service. Must be doing something right though - it was packed with people wrestling for that Buffett pizza.
Sarah Davis
Didn't get table service and there was food all over the floor where they seated us. Salad bar looked a bit sad too. Not great for the price
Jennifer Steadman
Great that they now serve vegan foods too!!
KevinMatt
Staff friendly and efficient and the food was really good. Restaurant clean and tidy and I was impressed with the meticulous way the staff dealt with a broken glass. They searched a very large are just to be certain. Only thing I wasn't happy with was the new idea of going up to the counter to order your good rather than table service. Assume this a corporate decision so not this restaurants fault
the stevenage restaurant is closing down and turning into a nandos
Staff are friendly, place was clean. Ice cream was disappointing.
Staff are friendly, place was clean. Ice cream was disappointing.
2 Stars only!!!! Visited lunch 21/8/21, staff stood as far away from customers as possible making us feel contagious! Wear a mask if staff are worried! Had to order on the App which I hate, staff clearly can take orders as did for several tables! Salad Bar not what we are used too- no sweet corn, beetroot,pizza sticks,abs NO Blue Dressing, when I asked I was informed they have not had it since restaurant reopened??? Well order som in then?! Plastic dishes and glasses were filthy, as were knives and forks! Not very clean especially in these times - would NOT recommend, and we won’t be back at this one!!!!
I have visited this Pizza Hut several times in the last month for their “Bluffets”. They currently offer unlimited pizzas served to your table when ordering through the app, alongside a pasta dish and the sals of your choice. The pizzas are small but cooked fresh and hot!! On one occasion they ran out of the deep pan option after ordering which was annoying as I have never been a fan of thin base and therefore our lunch was not as enjoyable. However, staff here are lovely and hospitable. They work extremely hard attending to everyone’s requests with the new buffet system. Last week we were served by a waitress with red hair (who previously worked at the leisure park Hut) and she was just brilliant and an absolute asset to this branch, which made our dining experience even better. I hadn’t returned to this specific restaurant in years as the other hut would always be my go to as I felt the standards were much higher but this one has definitely improved over time.
Thought I’d give this place another go after my experience just under a year ago (review underneath). - the price for the buffet advertised outside was wrong - they refused to keep it going past 3 pm. We just walked out. Once burned, twice shy. Never, ever again will I visit that Pizza Hut.
Took my two boys for lunch here today, received fantastic old school customer service from a young man called Cameron and another young chap (blonde hair, didn't get his name) - really couldn't do enough for us and it was reassuring for me to see both of them adhering to COVID19 safety regulations.
Came here for my brothers 13th birthday. Upon arriving we were shortly seated to our table with menus. After deciding what we were having we sat there for 20mins waiting for someone to take our order as this is what happens in every other pizza hut we had been to but there was not one member or staff in site for a long time. We then managed to speak to a lady who was slowly cleaning a big table which had been sat there messy for quite some time and she informs us that it is order at bar which would have been nice to know when we were seated but hey ho... pizza came out quite quick which was good but seeing as it is fresh it tasted quite flavourless and could have had a frozen pizza from asda which would have tasted better. We then had deserts and i had asked them to bring out the cake which i had given them as it was a birthday and they literally just did that... bought out the cake with lit candles. Couldnt even be bothered to sing which isnt that hard and would have made the experience better. Staff need to learn a bit of customer service as most the time we were there everyone was literally hiding out back having a giggle. Definitely will not be coming back or recommending...
My family visited during peak time (5:30pm on a Saturday) for my daughters 5th birthday. The salad cart was basically empty, the ladies toilet were out of order, men’s & disabled were unacceptably filthy. I had to take a four year old to a shop to find a clean toilet during a storm!! The food was below average and completely overpriced, especially the starters!! The portions were tiny for the price!! No response from customer service within 24 hours. Definitely not somewhere I would return to.
The visit started badly with no welcome and being told off for sitting at a table god forbid you want to buy pizza and a fizzy drink. Well all fizzy drinks were out of stock and various toppings were out of stock but to fair to the cook he did offer alternatives then alternatives to those as these were also out. I was given a non vegetarian pizza the restaurant should be on top of the vegetarian and allergy issues. The salad counter left a lot to be desired and the restaurant was not very clean Service was very slow over half an hour for coffee and tea. I suggest you visit another restaurant on the retail park until Pizza Hut up’s it’s game.
Restaurantji Recommends
No refillable drinks as machine had broken down, some pizza toppings unavailable, stuff missing from salad bar, and pizzas so drowned in tomato sauce that the very sparse servings of cheese and toppings slid off when tried to cut up. On plus side, staff were very nice, and food arrived pretty quickly and was well cooked.
Pretty grim food, cleanliness and service. Must be doing something right though - it was packed with people wrestling for that Buffett pizza.
Didn't get table service and there was food all over the floor where they seated us. Salad bar looked a bit sad too. Not great for the price
Great that they now serve vegan foods too!!
Staff friendly and efficient and the food was really good. Restaurant clean and tidy and I was impressed with the meticulous way the staff dealt with a broken glass. They searched a very large are just to be certain. Only thing I wasn't happy with was the new idea of going up to the counter to order your good rather than table service. Assume this a corporate decision so not this restaurants fault