Megan was a delightful waiter! Very attentive and friendly. Quick considering it was nye as well :)Vegetarian options: yummy and let us make a vegan pizza veggie
Billy Oliver
Nice relaxed place, good food, bit expensive
traceyo501
We had a table booked a few days in advance. We arrived on time and were totally ignored for 6 minutes. Many staff members walked past us but no one spoke or made eye contact. Eventually we were welcomed and then had to wait for a table to be prepared for us. We were quickly offered drinks and given menus Our drinks arrived in good time. However the glasses weren't clean and my glass of water had a piece of salad floating in it. We ordered and our starters were delivered quickly.. Well 2 out of 3. We struggled to get a member of staffs attention to tell them about the missing starter. However they quickly sorted it once we spoke to staff. Our pizzas arrived quickly and were delicious.... no complaints there. It took a long time for the table to be cleared and we had to ask for the dessert menu. It wasn't offered and we felt that we were inconveniencing them by asking for pudding. Pudding and the bill arrived quickly Overall the food was lovely. But service and customer attention/service needs improving.
rebekah hemmings
we had a lovely family dinner made even better by receiving brilliant 5 star service from Daniel and the WGC team.Dietary restrictions: With a veggie and vegan on a table we did not lack options however would be lovely to see a bit of love put into the next vegan dessert option
Pavel L
Excellent service, food and atmosphere. Delicious romana base pizza.
levrad
We had driven a very dreary 7.5-hour journey from Glasgow. Before going to our motel we decided to get in somewhere for dinner, so my wife called Pizza Express at 7.15pm. We were told we could book for 7.30pm, so we went directly there. As we entered, no-one greeted us and there were already two young ladies in front of us. After about five minutes, none of the staff had even looked at us and we felt totally ignored. The young ladies in front of us said they had arrived early and had been being blanked for 10-15 minutes. Eventually my wife had had enough and walked up the restaurant to approach a member of staff. He then came to where we were all waiting and told us that there would be a one-hour wait. We all protested that we had 7.30pm bookings, but he insisted that there would be at least a one-hour wait for food. We feel very strongly that this should have been made clear before they took our booking and we dragged ourselves off our route. The reservation was, after all, only made fifteen minutes previously. We left, as did the other people, and - quite frankly - we won’t be back to any branch.
Andrew Garratt
Friendly with buzzing Saturday evening atmosphere. Family feel - all ages and dimmed lights for more intimate meal for two. Mat was very helpful on gluten free options and open kitchen made you feel GF is real - not just marketing. A good takeaway option too.Dietary restrictions: Gluten-free
Narcis Vraciu
Great experience, I've enjoyed the food and our waiter Daniel was great. ??
maisy baker
I would like to start off by saying a thank you to all the staff, they got busy tonight and through dealing with not so pleasant customers they had smiles on their faces and managed to attend to everyone waiting.The gentleman who took our order missed off my lasagne bur after letting the staff know they soon brought it out and took the dish off our bill as there was a wait for the food. Again this was not a big issue as this was dealt with professionally by all staff.I would come back to this branch, it is my local pizza express and i throughly enjoyed the food and the service by all the ladies working.
Maxim Mikulin
Came here for Halloween lunch and was greeted by lovely manager dressed in Halloween outfit. Restaurant was decorated well as well. I was served by goran who was really welcoming and helped to chose my pizza.
Food was good as always however poor customer service by Jenny / Emily (I think she is faking her name) hence the 1. She needs to be fired as she has appalling customer service (apparently she is the shift manager as Indra is on leave)I walked in and had to stand at the entrance for 10 min and nobody attended to me (there was no queue either). I walked into the kitchen area and asked a waitress if I can be seated and she asked me to go back and stand at the entrance.I waited another 5 min and nobody turned up. There were around 7 tables free and found a table for 2 (I was by myself) and sat my self.I asked for a menu from this lady Emily or Jenny who yelled saying she asked me to stand at the entrance to a customer.She has to be fired or u are loosing many loyal customers!My name is Haz Fauz and posted in error from my daughter login and not able to change itTx
Harrison Mann
spent 2 hours there and 1 hour and 15 minutes of that was spent on service time after we sat down it took 20 minutes to receive menus and after that another 20 minutes for them to take our order. waiting staff were rude and didn’t smile once but the food was still
justinsuk
A shame as this place is usually great. We booked table for 18:15 on a Saturday night at about 5.40pm same day. I would rather they declined to take the booking given how busy they were and couldn’t cope with the number of covers. We waited about 45min for dough balls (!) and a further 15min for pizzas. We have 2 young kids so would have expected their meals to come first. But actually theirs were brought last. I can accept all of that as the team were obviously busy and working hard. But what I cannot accept is the lack of “sorry” or acknowledgment that it took so long. Not a word was uttered. So, sorry, but no tip this time.
Chris M
How can someone succeed in burning 2 out 2
Poonam Rai
My family and I visited today, and it was a warm welcome service. The food was very good and highly recommended?
Megan was a delightful waiter! Very attentive and friendly. Quick considering it was nye as well :)Vegetarian options: yummy and let us make a vegan pizza veggie
Nice relaxed place, good food, bit expensive
We had a table booked a few days in advance. We arrived on time and were totally ignored for 6 minutes. Many staff members walked past us but no one spoke or made eye contact. Eventually we were welcomed and then had to wait for a table to be prepared for us. We were quickly offered drinks and given menus Our drinks arrived in good time. However the glasses weren't clean and my glass of water had a piece of salad floating in it. We ordered and our starters were delivered quickly.. Well 2 out of 3. We struggled to get a member of staffs attention to tell them about the missing starter. However they quickly sorted it once we spoke to staff. Our pizzas arrived quickly and were delicious.... no complaints there. It took a long time for the table to be cleared and we had to ask for the dessert menu. It wasn't offered and we felt that we were inconveniencing them by asking for pudding. Pudding and the bill arrived quickly Overall the food was lovely. But service and customer attention/service needs improving.
we had a lovely family dinner made even better by receiving brilliant 5 star service from Daniel and the WGC team.Dietary restrictions: With a veggie and vegan on a table we did not lack options however would be lovely to see a bit of love put into the next vegan dessert option
Excellent service, food and atmosphere. Delicious romana base pizza.
We had driven a very dreary 7.5-hour journey from Glasgow. Before going to our motel we decided to get in somewhere for dinner, so my wife called Pizza Express at 7.15pm. We were told we could book for 7.30pm, so we went directly there. As we entered, no-one greeted us and there were already two young ladies in front of us. After about five minutes, none of the staff had even looked at us and we felt totally ignored. The young ladies in front of us said they had arrived early and had been being blanked for 10-15 minutes. Eventually my wife had had enough and walked up the restaurant to approach a member of staff. He then came to where we were all waiting and told us that there would be a one-hour wait. We all protested that we had 7.30pm bookings, but he insisted that there would be at least a one-hour wait for food. We feel very strongly that this should have been made clear before they took our booking and we dragged ourselves off our route. The reservation was, after all, only made fifteen minutes previously. We left, as did the other people, and - quite frankly - we won’t be back to any branch.
Friendly with buzzing Saturday evening atmosphere. Family feel - all ages and dimmed lights for more intimate meal for two. Mat was very helpful on gluten free options and open kitchen made you feel GF is real - not just marketing. A good takeaway option too.Dietary restrictions: Gluten-free
Great experience, I've enjoyed the food and our waiter Daniel was great. ??
I would like to start off by saying a thank you to all the staff, they got busy tonight and through dealing with not so pleasant customers they had smiles on their faces and managed to attend to everyone waiting.The gentleman who took our order missed off my lasagne bur after letting the staff know they soon brought it out and took the dish off our bill as there was a wait for the food. Again this was not a big issue as this was dealt with professionally by all staff.I would come back to this branch, it is my local pizza express and i throughly enjoyed the food and the service by all the ladies working.
Came here for Halloween lunch and was greeted by lovely manager dressed in Halloween outfit. Restaurant was decorated well as well. I was served by goran who was really welcoming and helped to chose my pizza.
Restaurantji Recommends
Food was good as always however poor customer service by Jenny / Emily (I think she is faking her name) hence the 1. She needs to be fired as she has appalling customer service (apparently she is the shift manager as Indra is on leave)I walked in and had to stand at the entrance for 10 min and nobody attended to me (there was no queue either). I walked into the kitchen area and asked a waitress if I can be seated and she asked me to go back and stand at the entrance.I waited another 5 min and nobody turned up. There were around 7 tables free and found a table for 2 (I was by myself) and sat my self.I asked for a menu from this lady Emily or Jenny who yelled saying she asked me to stand at the entrance to a customer.She has to be fired or u are loosing many loyal customers!My name is Haz Fauz and posted in error from my daughter login and not able to change itTx
spent 2 hours there and 1 hour and 15 minutes of that was spent on service time after we sat down it took 20 minutes to receive menus and after that another 20 minutes for them to take our order. waiting staff were rude and didn’t smile once but the food was still
A shame as this place is usually great. We booked table for 18:15 on a Saturday night at about 5.40pm same day. I would rather they declined to take the booking given how busy they were and couldn’t cope with the number of covers. We waited about 45min for dough balls (!) and a further 15min for pizzas. We have 2 young kids so would have expected their meals to come first. But actually theirs were brought last. I can accept all of that as the team were obviously busy and working hard. But what I cannot accept is the lack of “sorry” or acknowledgment that it took so long. Not a word was uttered. So, sorry, but no tip this time.
How can someone succeed in burning 2 out 2
My family and I visited today, and it was a warm welcome service. The food was very good and highly recommended?