We ordered on Valentine's Day so knew that the delivery would take a while. Ordered online.Very polite delivery lady. Food was incredible!
Andrew Lees
The young lad on the phone at the desk is very polite and speaks really good English nice food definitely recommend going here for a
Darland
We switched from Ko Wah to New Jade recently because we noticed just how dirty the KW premises were.Delighted with the switch New Jade food is wonderful
Beverley gordon
Efficient delivery...I recently had the pleasure of dining at New Jade, and I am compelled to share my exceptional experience with their Chinese cuisine. The culinary journey began with the Lemon Chicken, a dish that perfectly balanced tanginess and succulence. The Chilli Beef was a revelation, delivering a delightful kick of spice without overwhelming the rich beef flavor.The Salt and Pepper Prawns were a highlight, showcasing the chef's mastery in creating a crispy and seasoned exterior that complemented the tender prawns inside. The star of the show, however, was the Sweet and Sour Chicken Balls. Each bite was a burst of flavors – the crispy exterior giving way to tender, perfectly cooked chicken, all enveloped in a delectable sweet and sour sauce that left me craving more.Overall, New Jade has truly mastered the art of preparing authentic Chinese cuisine. If you're a fan of Lemon Chicken, Chilli Beef, Salt and Pepper Prawns, and Sweet and Sour Chicken Balls, this establishment is a must-visit. The culinary excellence displayed here has undoubtedly set a new standard for Chinese dining in the area. I eagerly anticipate my next order to savor these delightful dishes once again. Than you!
Monty theGod
Lovely chowmein as always, been a regular stop off for 30 years, I even helped out a homeless guy with a curry and chips. Be back soon ?
Norman Grant
Food was cold and take 1hour 30 minutes to arrive and rang to find out where my delivery was I got told 10 minutes it didn't arrive and very bad customer service I won't be ordering from you again absolutely won't be get my money any time soon
Victoria Scott
I don't get all the bad reviews, I suppose ppl are more likely to post with a bad experience than they do with good experiences. I'm quite fussy where I order Chinese take aways from, new jade is usually my first choice when I want a Chinese. Never had an issue and we order every month from here, food has always been lovely, out of all the times I have ordered only one time have I waited just over an hour due to ordering at abusy time, other than that it's always come super quick, hot and tasty.
Scott Scurr
AVOID, AVOID, AVOID. Ordered via Uber Eats, food was absolutely disgusting and inedible due to the amount of salt that was used, we had to throw our dinner's in the bin.I would not recommend this restaurant, and will not order from here ever again. Very disappointed customer ?In addition to your reply, the order was placed on Saturday, so I don't see how this is deceiving. Am I not allowed to review your restaurant on a day where you are closed??Furthermore, I am giving an honest review of the experience I received from your restaurant, your dismissive response is very disappointing. It is abundantly clear that you don't like negative feedback.
Chelsea Pentz
Rude staff dont even listen to order and then charges ridiculous prices for 2 chow mains etc because they got the order wrong and charged us for the 2 chow main on first order will now be ordering if i could give them 0 stars instead 1
Kimberley Reynolds
Very disappointing. Used to be good but gone severely down hill and wouldn't recommend ordering from here.Food came cold and some felt under cooked previously, gave them the benefit of the doubt, ordered again and again cold and needing reheated plus items missing.When called to complain the lack of care and interest was terrible. When said would be losing custom was an attitude of 'oh well'.An attitude like that with terrible food and missing items means we certainly won't be back. Shame.Also, don't go by the prices on the website, apparently to order over the phone the prices are much different and more expensive and also different again to the delivery apps. Minimum 3 different prices for the same food.
Absolutely disgusting. Ordered at 7:15 and still waiting for our food I have a pregnant wife waiting for food can’t get a hold of the restaurant and when I got a hold of the restaurant at 8:51 they said the driver left 20 mins ago. So waiting for cold food. Don’t order here!
M8174ARdavidh
Absolutely disgusting. Ordered at 7:15 and still waiting for our food I have a pregnant wife waiting for food can’t get a hold of the restaurant and when I got a hold of the restaurant at 8:51 they said the driver left 20 mins ago. So waiting for cold food. Don’t order here!
Shredder92
If only I could give this establishment ZERO stars. Awful service and even worse customer service. Don't waste your time or money. After waiting 3 hours since we ordered on UberEats, they decided to clear the order as delivered with the food not even arriving. After calling they pretended as though the order wasn't even placed. Will never attempt to order from here again (wont be recommending this place outside of this platform) and you shouldnt either.
John Maxwell
Chicken choi mein, no chicken and absolutely no flavour. Chicken balls completely soggy.Chef has changed or new owners as their food is terrible, avoid at all costs.
Eddie
Under new owners... run very well, food is great, delivery service is fast. Excellent service
We ordered on Valentine's Day so knew that the delivery would take a while. Ordered online.Very polite delivery lady. Food was incredible!
The young lad on the phone at the desk is very polite and speaks really good English nice food definitely recommend going here for a
We switched from Ko Wah to New Jade recently because we noticed just how dirty the KW premises were.Delighted with the switch New Jade food is wonderful
Efficient delivery...I recently had the pleasure of dining at New Jade, and I am compelled to share my exceptional experience with their Chinese cuisine. The culinary journey began with the Lemon Chicken, a dish that perfectly balanced tanginess and succulence. The Chilli Beef was a revelation, delivering a delightful kick of spice without overwhelming the rich beef flavor.The Salt and Pepper Prawns were a highlight, showcasing the chef's mastery in creating a crispy and seasoned exterior that complemented the tender prawns inside. The star of the show, however, was the Sweet and Sour Chicken Balls. Each bite was a burst of flavors – the crispy exterior giving way to tender, perfectly cooked chicken, all enveloped in a delectable sweet and sour sauce that left me craving more.Overall, New Jade has truly mastered the art of preparing authentic Chinese cuisine. If you're a fan of Lemon Chicken, Chilli Beef, Salt and Pepper Prawns, and Sweet and Sour Chicken Balls, this establishment is a must-visit. The culinary excellence displayed here has undoubtedly set a new standard for Chinese dining in the area. I eagerly anticipate my next order to savor these delightful dishes once again. Than you!
Lovely chowmein as always, been a regular stop off for 30 years, I even helped out a homeless guy with a curry and chips. Be back soon ?
Food was cold and take 1hour 30 minutes to arrive and rang to find out where my delivery was I got told 10 minutes it didn't arrive and very bad customer service I won't be ordering from you again absolutely won't be get my money any time soon
I don't get all the bad reviews, I suppose ppl are more likely to post with a bad experience than they do with good experiences. I'm quite fussy where I order Chinese take aways from, new jade is usually my first choice when I want a Chinese. Never had an issue and we order every month from here, food has always been lovely, out of all the times I have ordered only one time have I waited just over an hour due to ordering at abusy time, other than that it's always come super quick, hot and tasty.
AVOID, AVOID, AVOID. Ordered via Uber Eats, food was absolutely disgusting and inedible due to the amount of salt that was used, we had to throw our dinner's in the bin.I would not recommend this restaurant, and will not order from here ever again. Very disappointed customer ?In addition to your reply, the order was placed on Saturday, so I don't see how this is deceiving. Am I not allowed to review your restaurant on a day where you are closed??Furthermore, I am giving an honest review of the experience I received from your restaurant, your dismissive response is very disappointing. It is abundantly clear that you don't like negative feedback.
Rude staff dont even listen to order and then charges ridiculous prices for 2 chow mains etc because they got the order wrong and charged us for the 2 chow main on first order will now be ordering if i could give them 0 stars instead 1
Very disappointing. Used to be good but gone severely down hill and wouldn't recommend ordering from here.Food came cold and some felt under cooked previously, gave them the benefit of the doubt, ordered again and again cold and needing reheated plus items missing.When called to complain the lack of care and interest was terrible. When said would be losing custom was an attitude of 'oh well'.An attitude like that with terrible food and missing items means we certainly won't be back. Shame.Also, don't go by the prices on the website, apparently to order over the phone the prices are much different and more expensive and also different again to the delivery apps. Minimum 3 different prices for the same food.
Restaurantji Recommends
Absolutely disgusting. Ordered at 7:15 and still waiting for our food I have a pregnant wife waiting for food can’t get a hold of the restaurant and when I got a hold of the restaurant at 8:51 they said the driver left 20 mins ago. So waiting for cold food. Don’t order here!
Absolutely disgusting. Ordered at 7:15 and still waiting for our food I have a pregnant wife waiting for food can’t get a hold of the restaurant and when I got a hold of the restaurant at 8:51 they said the driver left 20 mins ago. So waiting for cold food. Don’t order here!
If only I could give this establishment ZERO stars. Awful service and even worse customer service. Don't waste your time or money. After waiting 3 hours since we ordered on UberEats, they decided to clear the order as delivered with the food not even arriving. After calling they pretended as though the order wasn't even placed. Will never attempt to order from here again (wont be recommending this place outside of this platform) and you shouldnt either.
Chicken choi mein, no chicken and absolutely no flavour. Chicken balls completely soggy.Chef has changed or new owners as their food is terrible, avoid at all costs.
Under new owners... run very well, food is great, delivery service is fast. Excellent service