Hotel Chocolat

Fremlin Walk Shopping Centre, Fremlin Walk, Maidstone
01622768362

Recent Reviews

Keven Lee

Excellent service and staff!

Charelle Mockingjay

Absolutely love coming into store. I especially love your staff member Louise every time I come in she is absolutely wonderful so kind and friendly. She is an absolute gem and an amazing tribute to your team. Please give her a Disney holiday for all the hard work she really wants to go! ❤️

David Johnson

The best chocolate out there

Grace Hall

Always love going here

Robert Edwards

Very expensive but lovely chocolate

Emily Robinson

The man who works here is very lovely and chatty and I return based on this experience. The two ladies that were in the shop when my partner and I visited were extremely rude, more interested in waving to her friends outside. There was a miscommunication with pricing and when I decided didn’t want to pay certain price I said oh okay I’ll leave it thanks and she turned around and said bye?? Rudest staff and worst I’ve been treated ever will not return

Sam Wareham

A very unexpected purchase!! "Popped" in to see what HC was all about and walked out with a Velvetiser and a Dualit for me and my partner. The store was welcoming and the staff extremely helpful. A young man named Jack assisted us with detailed answers to our questions and guided me to a coffee he felt would meet my tastes (tried it when I got home) and he was spot on.The one point that impressed and pleased me the most was the fact that a sale was not pushed upon us with aggressive tactics, instead we were given guidance and left to make our own choices, once made we were served quickly and politely, then offered to leave our purchase to collect once our other town shopping was complete.I had no intention of making any purchase but as a coffee drinker to me it was a no brainer and I know both machines will be well used, I am sure once the family hear we have them they will visit that little bit more often.

James Butcher

Very cramped and on the expensive side

Ingrid Manea

Everyone was so lovely today and we just called them to say feedback and now we are giving them a review, they were all so amazing and I hope they have a lovely day!!

Jack Barraclough

Very helpful and lovely member of staff Sarah assisted me :)

Helen Campbell

Lovely chocolates. Beautiful presentation. One member of staff not wearing a mask and another wearing one with his nose exposed. Hence only three stars. I didn't feel safe. It's a small shop and it was crowded. I suffer with asthma but it's controlled with medication so I always wear a mask myself.

Sara 987

Nice product but at a high price. Good for a special occasion

Bob M

Got some alternative chocolate for a friend at work not just a Mars bar or kit-kat

Alan Asseter

Nice shop withfriendly helpful staff.

Neil Lee

Great Christmas gifts

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