2 out of the 3 times here, and my order was missing items that had been paid for. The manager is quite quick to rectify it, but it will be better to reduce errors. My advice is to check your receipt to ensure nothing is missed out before leaving the restaurant.
Matthew Hibbs
Service was fantastic from both the manager on the shift (3rd December evening) and the staff. Food was hot and quickly delivered. Shame about the clientele at the time as they were rude and uncaring towards the
Allen Wittert
Met one of the friendliest service people I’ve ever met I can’t remember who it was tho.
Sercan Serj
Had a 15 minute wait but normal for the time.Was served by Tobi. The best customer service I've ever had in nandos, hands down.
Azeez Yusuf
The service is so poor. I made an order and it never arrived only to be told they will get back to me in 48 hours. So disappointed. They don't
Elliot Long
Served by Antonio today really nice talkative & polite he is the reason behind the 5* rating
Sean Kennedy
Not best nandos ever as my creamy mash was more lumpy powder mash but it was changed and 2nd time was
Russell Hall
So today a friend and I went for an early lunch at Maidstone’s branch!!We were shown to a table, which unfortunately had some dirt on the table so we moved to a new table.The cutlery was dirty on the first floor, I informed Chloe (host) and she was very helpful and made my visit very welcoming.Will definitely be back again just because of such a welcoming host!!
Etienne Parsons
Extremely pleased with my experience. Food was good but the customer service was extraordinary. We where served by Arek who is probably way over qualified to be working here as he provided us with the best service I’ve ever received. I’m astounded and will be returning.
Rich Bailey
I rarely get to visit Maidstone Nandos since moving away but when I do come back, they never disappoint.Today was no different, I believe it was the shift manager or team leader around 7pm today met me at door with a smile on his face ready to give me my food. Although, he brought me the wrong persons food to begin with. He was a jolly and happy guy and it made me smile.Thanks dude
Decent Nando’s love going here with my family. Nice staff and management.
ava c
our waiter Arek was so lovely, with great conversation skills. the food was good too!! will definitely come back.
Carol Schoultz
Quite disappointed! Always has excellent service and food but this time it was not so. We waited nearly 50 mins for our meal and then decided to get it as a takeaway inside of eat in. We were offered natas as compensation which was nice but got home and our chicken was very, very tough. Won't be going back any time soon!!
Anthony
We were seated downstairs despite tables of two being available upstairs, which meant we were more prone to children (toddlers) being sat near us - luckily those that were seated around us were fairly quiet.We were surprised at how slow the food took to arrive - unusual for Nandos. We ordered online (2 mins) and waited over 45 minutes for our food to arrive. My partner was frequently looking over towards the kitchen, and it looked like the chefs spent more time looking at the order screen rather than cooking. We did notice food being served and sat on the hot plates for a while before being collected and delivered to tables - the couple 2 seats away from us did comment on food being ‘warm’. 2 of the 4 chicken thighs on my plate did not have the usual chargrill colour or texture to them which was disappointing - I had to leave the skin to the side.
Kay
Excellent service from Francisco soon as we entered felt very very welcome, ordered on the app nice and easy, food was so fresh and juicy definitely one off the better Nando's we have been to, the lad who took over the upstairs at 5pm so lovely and checked on us, Excellent experience!
2 out of the 3 times here, and my order was missing items that had been paid for. The manager is quite quick to rectify it, but it will be better to reduce errors. My advice is to check your receipt to ensure nothing is missed out before leaving the restaurant.
Service was fantastic from both the manager on the shift (3rd December evening) and the staff. Food was hot and quickly delivered. Shame about the clientele at the time as they were rude and uncaring towards the
Met one of the friendliest service people I’ve ever met I can’t remember who it was tho.
Had a 15 minute wait but normal for the time.Was served by Tobi. The best customer service I've ever had in nandos, hands down.
The service is so poor. I made an order and it never arrived only to be told they will get back to me in 48 hours. So disappointed. They don't
Served by Antonio today really nice talkative & polite he is the reason behind the 5* rating
Not best nandos ever as my creamy mash was more lumpy powder mash but it was changed and 2nd time was
So today a friend and I went for an early lunch at Maidstone’s branch!!We were shown to a table, which unfortunately had some dirt on the table so we moved to a new table.The cutlery was dirty on the first floor, I informed Chloe (host) and she was very helpful and made my visit very welcoming.Will definitely be back again just because of such a welcoming host!!
Extremely pleased with my experience. Food was good but the customer service was extraordinary. We where served by Arek who is probably way over qualified to be working here as he provided us with the best service I’ve ever received. I’m astounded and will be returning.
I rarely get to visit Maidstone Nandos since moving away but when I do come back, they never disappoint.Today was no different, I believe it was the shift manager or team leader around 7pm today met me at door with a smile on his face ready to give me my food. Although, he brought me the wrong persons food to begin with. He was a jolly and happy guy and it made me smile.Thanks dude
Restaurantji Recommends
Decent Nando’s love going here with my family. Nice staff and management.
our waiter Arek was so lovely, with great conversation skills. the food was good too!! will definitely come back.
Quite disappointed! Always has excellent service and food but this time it was not so. We waited nearly 50 mins for our meal and then decided to get it as a takeaway inside of eat in. We were offered natas as compensation which was nice but got home and our chicken was very, very tough. Won't be going back any time soon!!
We were seated downstairs despite tables of two being available upstairs, which meant we were more prone to children (toddlers) being sat near us - luckily those that were seated around us were fairly quiet.We were surprised at how slow the food took to arrive - unusual for Nandos. We ordered online (2 mins) and waited over 45 minutes for our food to arrive. My partner was frequently looking over towards the kitchen, and it looked like the chefs spent more time looking at the order screen rather than cooking. We did notice food being served and sat on the hot plates for a while before being collected and delivered to tables - the couple 2 seats away from us did comment on food being ‘warm’. 2 of the 4 chicken thighs on my plate did not have the usual chargrill colour or texture to them which was disappointing - I had to leave the skin to the side.
Excellent service from Francisco soon as we entered felt very very welcome, ordered on the app nice and easy, food was so fresh and juicy definitely one off the better Nando's we have been to, the lad who took over the upstairs at 5pm so lovely and checked on us, Excellent experience!