All the staff are friendly, they go out of their way to help you. Lovely armosphere, food its lovely and generous portion sizes.Dietary restrictions: Strawberry allergy catered for on other ocassionsParking: Multi storey car park, plenty of parking.Kid-friendliness: Baby changing rooms, plenty of high chairs, colouring books and pencils. Staff always make a fuss of the baby.
T B
What a shame, Patisserie Valerie in Maidstone!!!shop window with few slice of stale sliced cakes, and messy ,unwellcoming .
Nick Shrewsbury
Visited Patisserie Valerie on Fremlin Walk at the weekend for an afternoon tea with my family. Whilst most of the staff were pleasant and accommodating, we found one lady (black hair, European accent) to be rude and abrasive. After purchasing an additional slice of chocolate cake, which we found to be terribly dry, we returned it to the counter and were met with disdain. Initially, we were told "it's not dry, I felt it myself" - I hope this does not mean she is touching each individual slice of cake directly. When we stated that it was, in fact, dry, she remarked "Well, I'm not giving you your money back". When we stated we wanted a replacement of a different type of cake, she was ruder still, dismissive, and almost threw the replacement slice at us. I've worked in food service, and her attitude was repugnant. There is no call to be so rude to customers, and dismissive of their complaints, particularly when they are not being rude to staff.I would like to add, the rest of the staff were delightful and the overall atmosphere was great. It was a busy store, the food was lovely, and, other than that interaction, the visit was pleasant overall. It pains me to give a low Service score, but I cannot overlook the attitude of the lady at the register.
Matthew Hansford
Went in to order a couple of slices of cake to take home for teatime. Unfortunately when I returned home and unpackaged the cake it was stale. They charge a premium for cake so I find this completely unacceptable. I think they give customers who takeaway the stale cakes while the customers who dine in get the fresh ones. I won’t be returning.
Calconiea
I enjoy drinking here with my friend we have coffee and hot chocolate that I do enjoy, it is a great shop if you get the right member of staff, if you get a newer number who doesn't know what they are doing and comes across rude it can ruin the experience.
Karina Shirokova
I visited the Valerie patisserie in London and was expecting something similar when I walked into the Maidstone store, which is completely different to the stores I have visited before. Sad place, outdated furniture, no music. I was served a stale cake with rotten strawberries on top, which I asked to change and received the same cake. I showed this piece of cake to the waiter and asked if she would eat it, and she said - but it was not moldy. Really? I'm not a picky eater or one to complain without reason, but this was too much. The staff is friendly, there is nothing to complain about and I think it’s not their fault that they have to sell expired (it seems to me) products. please do something about this.
roland kinslow
first visit to patisserie valerie for an afternoon tea we was gifted for christmas.Entered into a lovely relaxed setting and natalie the waitress who looked after us was absoluetly brilliant and a 100% proffesional in both service and making us welcome.The food was lovely enjoyable and compliments to the chefs for this.We will most certainly be coming back after the wonderful expirence today
Lisa Kennaird
Lovely little place. Staff were lovely
Dannika Jeffery
Natalie is the star of the show- welcoming, accommodating and made our visit great! Thank
Lovely staff. Really friendly and helpful. One of them was cleaning regularly and sanitising her hands. Great food. Nice atmosphere
Dance99
Fantastic afternoon tea for 2 ,food was amazing lovely fresh sandwiches,cakes and scones were really tasty our waitress Natalie was really helpful and attentive,would highly recommend
John Stannard
Lovely food and very clean, staff very polite, just waiting for the food to arrive was a little slow bearing mind the cafe wasn't full, that the only fault l can give.
Craig Piercy
Had a lovely afternoon tea which was very filling! And I have to mention all of the people working in this store are super polite and friendly. Have been here a couple of times and definitely would come back again.
D Askew
Went with my sister we had a wonderful couple of hours. Service was fantastic as were cakes and sandwiches. Would recommend this to anybody to give as a gift. Well done Maidstone staff.
All the staff are friendly, they go out of their way to help you. Lovely armosphere, food its lovely and generous portion sizes.Dietary restrictions: Strawberry allergy catered for on other ocassionsParking: Multi storey car park, plenty of parking.Kid-friendliness: Baby changing rooms, plenty of high chairs, colouring books and pencils. Staff always make a fuss of the baby.
What a shame, Patisserie Valerie in Maidstone!!!shop window with few slice of stale sliced cakes, and messy ,unwellcoming .
Visited Patisserie Valerie on Fremlin Walk at the weekend for an afternoon tea with my family. Whilst most of the staff were pleasant and accommodating, we found one lady (black hair, European accent) to be rude and abrasive. After purchasing an additional slice of chocolate cake, which we found to be terribly dry, we returned it to the counter and were met with disdain. Initially, we were told "it's not dry, I felt it myself" - I hope this does not mean she is touching each individual slice of cake directly. When we stated that it was, in fact, dry, she remarked "Well, I'm not giving you your money back". When we stated we wanted a replacement of a different type of cake, she was ruder still, dismissive, and almost threw the replacement slice at us. I've worked in food service, and her attitude was repugnant. There is no call to be so rude to customers, and dismissive of their complaints, particularly when they are not being rude to staff.I would like to add, the rest of the staff were delightful and the overall atmosphere was great. It was a busy store, the food was lovely, and, other than that interaction, the visit was pleasant overall. It pains me to give a low Service score, but I cannot overlook the attitude of the lady at the register.
Went in to order a couple of slices of cake to take home for teatime. Unfortunately when I returned home and unpackaged the cake it was stale. They charge a premium for cake so I find this completely unacceptable. I think they give customers who takeaway the stale cakes while the customers who dine in get the fresh ones. I won’t be returning.
I enjoy drinking here with my friend we have coffee and hot chocolate that I do enjoy, it is a great shop if you get the right member of staff, if you get a newer number who doesn't know what they are doing and comes across rude it can ruin the experience.
I visited the Valerie patisserie in London and was expecting something similar when I walked into the Maidstone store, which is completely different to the stores I have visited before. Sad place, outdated furniture, no music. I was served a stale cake with rotten strawberries on top, which I asked to change and received the same cake. I showed this piece of cake to the waiter and asked if she would eat it, and she said - but it was not moldy. Really? I'm not a picky eater or one to complain without reason, but this was too much. The staff is friendly, there is nothing to complain about and I think it’s not their fault that they have to sell expired (it seems to me) products. please do something about this.
first visit to patisserie valerie for an afternoon tea we was gifted for christmas.Entered into a lovely relaxed setting and natalie the waitress who looked after us was absoluetly brilliant and a 100% proffesional in both service and making us welcome.The food was lovely enjoyable and compliments to the chefs for this.We will most certainly be coming back after the wonderful expirence today
Lovely little place. Staff were lovely
Natalie is the star of the show- welcoming, accommodating and made our visit great! Thank
I had a strawberry and basil gingerbread
Restaurantji Recommends
Lovely staff. Really friendly and helpful. One of them was cleaning regularly and sanitising her hands. Great food. Nice atmosphere
Fantastic afternoon tea for 2 ,food was amazing lovely fresh sandwiches,cakes and scones were really tasty our waitress Natalie was really helpful and attentive,would highly recommend
Lovely food and very clean, staff very polite, just waiting for the food to arrive was a little slow bearing mind the cafe wasn't full, that the only fault l can give.
Had a lovely afternoon tea which was very filling! And I have to mention all of the people working in this store are super polite and friendly. Have been here a couple of times and definitely would come back again.
Went with my sister we had a wonderful couple of hours. Service was fantastic as were cakes and sandwiches. Would recommend this to anybody to give as a gift. Well done Maidstone staff.