The same fantastic food like most other pizza express sites. It's in a good location with plenty of parking nearby, and it's not far from the main shopping hub.
Andy Chapman
Food was late, the Pizza was cold, chicken was burned, they missed items. Terrible service.
Paul Martin
Walked in spoke to manager on sunday 12th feb. Told me wasn't taking walkins and turned us away. Not even a reasonable explanation. Felt very undervalued. Poor service and rude also. Won't ever go back. Mariano was the person I spoke to. Clearly doesn't like working at Pizza express. Get another job pal
Mike Chapman
Food ok, great service with friendly staff.
Jasmine Graham
Food is good most of the time, the app is fantastic! Lovely staff, and nice
Nina School of English. NINA TERRY.
Delicious thin-based pizzas with generous toppings! Fresh ingredients. Service with a smile.
Jon Cunningham
This place is fine. Not good. Not great. Just fine.It used to be good a decade or so ago in the old building, but the service is a bit lacklustre, the food very overpriced for what you get.I'd go if I had Tesco vouchers, as they half the bill - but otherwise the value and experience is disappointing.
trevor pride
Overpriced for the portions ...but that's the world we live in now..Good service Good buzzy atmosphere....would go again at a
Sapna Fraser
Charlie is a credit to your branch he always gives fantastic service and remembers our family and celebratory meals we’ve previously had. Amazing customer service from such a lovely person.
Бончо Бончев
Very disappointing… we waiting for soo long for our food… starters are ridiculously overpriced… pizza was dry and very little toppings on the top… for 2 people we spent nearly 90£ for 2 pizzas, a portion of prawns (4 small prawns), 2 ciders, one portion mushrooms with goat cheese ( portion so small..it was literally a tablespoon size) and 5 balls of dough. Never again.
Marc did a group pizza making experience for young people from the Links! Group at our Charity Involve. Marc was absolutely amazing, explaining to the young people how the pizza was made, the ingredients and giving them time and to answer questions, providing them with confidence to speak. It was an amazing experience for our young people and I would definitely recommend Marc. Lovely food and it was great that our young people were able to make their own pizzas.
Coralie Brincat
We booked a pizza making party for our daughter’s 7th birthday and we were so impressed. Thank you to Jordan and the rest of the team for giving our daughter the best party ever today! Great fun, brilliant food and fantastic value for money compared to other kids’ party prices! ?
Isobel Kemp
The food was okay but definitely not worth to pay above London prices for a chain restaurant.. in Maidstone… after eating we were trying to pay and simply couldn’t get our waitresses attention or anyone else’s for 20 minutes even after asking someone for a cheque. We then had 2 members of staff behind our table in which our waitress then stormed up to them, to complain the guy running the other section had more tables than her. She then stormed off again giving them nasty looks… ironic to want more tables when you can’t even look after the ones you currently have.
Luke Collins
This review is based upon 3 visits across the last year.Unless you want a pizza, I advise you head elsewhere for good food. The starters especially are lacklustre and taste microwaved out of the box. In fairness, the pizzas are always of a high standard and very tasty, indeed. How one rates food is of course a subjective thing but factors such as freshness of ingredients, presentation and temperature of food are not and on these 3 factors alone, Pizza Express Maidstone is subpar.As for my most recent experience, I came down from London yesterday to visit my mum for the day. We both love the pizza from Pizza Express as a chain. It was 1730 and the restaurant was about 20% full. There was a plethora of tables free. Upon walking in and asking for a table for 2, we were told there was no availability. It felt comedic in all honesty as so very many tables surrounding us were empty and ready for custom. The waitress imparting this information was polite enough. I asked to speak with the manager. She kindly ushered me in his direction. I asked if there was anything he could do stating I’d travelled a fair distance to see my mum and we liked Pizza Express. He was most unyielding and he stood his ground saying he couldn’t seat us.Whilst I understand that bookings are bookings and the restaurant needs to keep booked tables free, I struggle to believe that in this circumstance, we couldn’t be served. If it weren’t frustrating, it would be comical because the restaurant was quiet. The young man’s demeanour was unfriendly, standoffish and unyielding; demonstrating a distinct lack of experience, hospitality and communication skills. In this scenario, it is commonplace for a restaurant to seat customers outlining a timeframe in which they will need to be finished by.Of course we had to find another restaurant, going to a rather lovely new Turkish restaurant next door which excelled in all the areas Pizza Express Maidstone did not. And after finishing that meal an hour later, walking past Pizza Express, I couldn’t help but notice the restaurant was still awash with empty tables.Whilst I will continue to go to Pizza Express restaurants, I most definitely will not go to the Maidstone branch as for me it falls horribly short on quality of food and customer service; the two primary purposes of the restaurant experience.
The same fantastic food like most other pizza express sites. It's in a good location with plenty of parking nearby, and it's not far from the main shopping hub.
Food was late, the Pizza was cold, chicken was burned, they missed items. Terrible service.
Walked in spoke to manager on sunday 12th feb. Told me wasn't taking walkins and turned us away. Not even a reasonable explanation. Felt very undervalued. Poor service and rude also. Won't ever go back. Mariano was the person I spoke to. Clearly doesn't like working at Pizza express. Get another job pal
Food ok, great service with friendly staff.
Food is good most of the time, the app is fantastic! Lovely staff, and nice
Delicious thin-based pizzas with generous toppings! Fresh ingredients. Service with a smile.
This place is fine. Not good. Not great. Just fine.It used to be good a decade or so ago in the old building, but the service is a bit lacklustre, the food very overpriced for what you get.I'd go if I had Tesco vouchers, as they half the bill - but otherwise the value and experience is disappointing.
Overpriced for the portions ...but that's the world we live in now..Good service Good buzzy atmosphere....would go again at a
Charlie is a credit to your branch he always gives fantastic service and remembers our family and celebratory meals we’ve previously had. Amazing customer service from such a lovely person.
Very disappointing… we waiting for soo long for our food… starters are ridiculously overpriced… pizza was dry and very little toppings on the top… for 2 people we spent nearly 90£ for 2 pizzas, a portion of prawns (4 small prawns), 2 ciders, one portion mushrooms with goat cheese ( portion so small..it was literally a tablespoon size) and 5 balls of dough. Never again.
Restaurantji Recommends
Quick service and nice
Marc did a group pizza making experience for young people from the Links! Group at our Charity Involve. Marc was absolutely amazing, explaining to the young people how the pizza was made, the ingredients and giving them time and to answer questions, providing them with confidence to speak. It was an amazing experience for our young people and I would definitely recommend Marc. Lovely food and it was great that our young people were able to make their own pizzas.
We booked a pizza making party for our daughter’s 7th birthday and we were so impressed. Thank you to Jordan and the rest of the team for giving our daughter the best party ever today! Great fun, brilliant food and fantastic value for money compared to other kids’ party prices! ?
The food was okay but definitely not worth to pay above London prices for a chain restaurant.. in Maidstone… after eating we were trying to pay and simply couldn’t get our waitresses attention or anyone else’s for 20 minutes even after asking someone for a cheque. We then had 2 members of staff behind our table in which our waitress then stormed up to them, to complain the guy running the other section had more tables than her. She then stormed off again giving them nasty looks… ironic to want more tables when you can’t even look after the ones you currently have.
This review is based upon 3 visits across the last year.Unless you want a pizza, I advise you head elsewhere for good food. The starters especially are lacklustre and taste microwaved out of the box. In fairness, the pizzas are always of a high standard and very tasty, indeed. How one rates food is of course a subjective thing but factors such as freshness of ingredients, presentation and temperature of food are not and on these 3 factors alone, Pizza Express Maidstone is subpar.As for my most recent experience, I came down from London yesterday to visit my mum for the day. We both love the pizza from Pizza Express as a chain. It was 1730 and the restaurant was about 20% full. There was a plethora of tables free. Upon walking in and asking for a table for 2, we were told there was no availability. It felt comedic in all honesty as so very many tables surrounding us were empty and ready for custom. The waitress imparting this information was polite enough. I asked to speak with the manager. She kindly ushered me in his direction. I asked if there was anything he could do stating I’d travelled a fair distance to see my mum and we liked Pizza Express. He was most unyielding and he stood his ground saying he couldn’t seat us.Whilst I understand that bookings are bookings and the restaurant needs to keep booked tables free, I struggle to believe that in this circumstance, we couldn’t be served. If it weren’t frustrating, it would be comical because the restaurant was quiet. The young man’s demeanour was unfriendly, standoffish and unyielding; demonstrating a distinct lack of experience, hospitality and communication skills. In this scenario, it is commonplace for a restaurant to seat customers outlining a timeframe in which they will need to be finished by.Of course we had to find another restaurant, going to a rather lovely new Turkish restaurant next door which excelled in all the areas Pizza Express Maidstone did not. And after finishing that meal an hour later, walking past Pizza Express, I couldn’t help but notice the restaurant was still awash with empty tables.Whilst I will continue to go to Pizza Express restaurants, I most definitely will not go to the Maidstone branch as for me it falls horribly short on quality of food and customer service; the two primary purposes of the restaurant experience.