Last night my son placed an order via just eat well before 6pm for delivery as soon as possible(they open at 6). The order arrived at 7.30 pm. However the order was missing my curry. We called the restaurant who said it will be sent out in 10/15 mins. 45 mins later no show, so my son called back! He was advised it had just left with the driver. We then sat here until 9.30 where we gave up, and I just had the rice without.Really disappointed in the customer service, I know it was mothers day and was probably busy, but my young sons used their own money to order this meal as a surprise, so they was so disappointed. We aren't horrible people or ones to complain, just an update or an honest we can't get it out, would have been the polite thing to do instead of making us wait all night for something that wasn't going to come.
Steph Gill
Delivery good and food always delicious.
Shi Zam
DISGUSTING customer service. Absolutely vile rude owners. Avoid at all costs.
jenny verrier
Really enjoyed my meal delivered by a friendly driver. Thank you
Gina K
One of the longest running Indian take away on the island and I’ve been using here frequently since it opened.. great food and of note and a recommendation they do wonderful mushroom pakora that you don’t see anywhere else, there delicious, my Tarka Dhal had quite a bit of oil/ghee on the top but I couldn’t be bothered to skim off so just stirred it in and I must say it was absolutely delicious as was my chicken tikka madras.
Jay Liddle
Absolutely appalling!Ordered 2 starters, 1 curry, 2 rice's, 1 bread at 18:00, the nameless food ordering app with the orange house logo, said order confirmed for delivery between 19:00 and 19:15. Well that time window came and went, I thought as it's valentine's I'd give them more slack than usual.Delivery updated to 19:45 - 20:00, hot happy but ok, these things happen. I phoned at 20:00 and was told it was sat on the side waiting for a driver to collect it.20:45 and still no food. Bare in mind I got up at 04:00 to be at work at 05:00, by 20:00 I'm not only starving but sleepy too. So I phone again and a rather abrupt gentleman tells me "we're busy, food has left" and then hangs up.20:55 food arrives, and you could tell it's been kicking about for a while, barely Luke warm, and pretty flavourless.Above all else, the thing that really got my goat, NO BLOODY POPPADOMS!! what kind of two bit takeaway doesn't give poppadoms
Angela Ure
Been using this place for a while now, a tiny blip tonight when I picked up my takeaway, got it home and no rice, no problem, I called and the lady on the phone said she'd try to get it too me. And she did. Thank youOh, and my meal was great as always.
Sandra Joyce
Having spent over 60 pounds on take away. When home 3 meals missing. Was informed they would deliver the meals in 20 minutes and after an hour said they won't deliver.. Seeing we have only used this takeaway we will never use it again. The food we had was substandard and I hope people find a better takeaway.
Lisa Nevard
Ordered food. I live around the corner and the meal was barely warm. Advise from staff was to microwave it!!!!!
sarah peerbaccus
First time ordering from here. Had set menu for 2. The food was amazing. Big portions. Def order again and totally recommend.
One review due to the poor customer service ! Never have I ever been spoken too so rude on the phone by a employee ! Young girl with disgusting attitude ! Always used this Indian but since the lady had been working Iv heard nothing but bad things ! Such a shame as food is lovely but with stuff like that I will not return .
Lele John
Ordered from here and the person on the phone repeated back the order to me which I agreed was ok but when it turned up half the items were missing. I called back to complain and was told what I got sent out was what I ordered. I asked if they could send the additional items out which I’d be happy to pay for but was told “no we’re too busy”To top it off the food turned up cold and the naan bread was stale.
Ingrid Davies
Our first curry here in Minster on Sea.Absolutely fabulous.After 20 years in another location, we were more than pleasantly surprised at the quality, taste and scrumptious of the food.Thank you for a wonderful evening meal delivered a tiny bit late but my goodness it was definitely worth the short wait.
B W
Waited for over 2 hours for our delivery tonight when we decided to find out where it was. We were told that 'the resturant' was exceptionally busy. We was told that it our food was prepared and sitting in the resturant waiting for a delivery driver to bring it to us and that would be around 5-10 minutes. All that time getting cold!When the food arrived, the delivery driver didn't apologise and no surprise, the food was cold.This is not the first time this has happened, we used to order regularly but won't any more.Please take on more staff to improve your service at the weekends and manage your customers expectations when they call or order online .
Paradise23937763496
Good selection to dishes and they serve cocktails too. Service was on point and nothing was to much trouble. Ordered extra dishes. Food very tasty. Will come again
Last night my son placed an order via just eat well before 6pm for delivery as soon as possible(they open at 6). The order arrived at 7.30 pm. However the order was missing my curry. We called the restaurant who said it will be sent out in 10/15 mins. 45 mins later no show, so my son called back! He was advised it had just left with the driver. We then sat here until 9.30 where we gave up, and I just had the rice without.Really disappointed in the customer service, I know it was mothers day and was probably busy, but my young sons used their own money to order this meal as a surprise, so they was so disappointed. We aren't horrible people or ones to complain, just an update or an honest we can't get it out, would have been the polite thing to do instead of making us wait all night for something that wasn't going to come.
Delivery good and food always delicious.
DISGUSTING customer service. Absolutely vile rude owners. Avoid at all costs.
Really enjoyed my meal delivered by a friendly driver. Thank you
One of the longest running Indian take away on the island and I’ve been using here frequently since it opened.. great food and of note and a recommendation they do wonderful mushroom pakora that you don’t see anywhere else, there delicious, my Tarka Dhal had quite a bit of oil/ghee on the top but I couldn’t be bothered to skim off so just stirred it in and I must say it was absolutely delicious as was my chicken tikka madras.
Absolutely appalling!Ordered 2 starters, 1 curry, 2 rice's, 1 bread at 18:00, the nameless food ordering app with the orange house logo, said order confirmed for delivery between 19:00 and 19:15. Well that time window came and went, I thought as it's valentine's I'd give them more slack than usual.Delivery updated to 19:45 - 20:00, hot happy but ok, these things happen. I phoned at 20:00 and was told it was sat on the side waiting for a driver to collect it.20:45 and still no food. Bare in mind I got up at 04:00 to be at work at 05:00, by 20:00 I'm not only starving but sleepy too. So I phone again and a rather abrupt gentleman tells me "we're busy, food has left" and then hangs up.20:55 food arrives, and you could tell it's been kicking about for a while, barely Luke warm, and pretty flavourless.Above all else, the thing that really got my goat, NO BLOODY POPPADOMS!! what kind of two bit takeaway doesn't give poppadoms
Been using this place for a while now, a tiny blip tonight when I picked up my takeaway, got it home and no rice, no problem, I called and the lady on the phone said she'd try to get it too me. And she did. Thank youOh, and my meal was great as always.
Having spent over 60 pounds on take away. When home 3 meals missing. Was informed they would deliver the meals in 20 minutes and after an hour said they won't deliver.. Seeing we have only used this takeaway we will never use it again. The food we had was substandard and I hope people find a better takeaway.
Ordered food. I live around the corner and the meal was barely warm. Advise from staff was to microwave it!!!!!
First time ordering from here. Had set menu for 2. The food was amazing. Big portions. Def order again and totally recommend.
Restaurantji Recommends
One review due to the poor customer service ! Never have I ever been spoken too so rude on the phone by a employee ! Young girl with disgusting attitude ! Always used this Indian but since the lady had been working Iv heard nothing but bad things ! Such a shame as food is lovely but with stuff like that I will not return .
Ordered from here and the person on the phone repeated back the order to me which I agreed was ok but when it turned up half the items were missing. I called back to complain and was told what I got sent out was what I ordered. I asked if they could send the additional items out which I’d be happy to pay for but was told “no we’re too busy”To top it off the food turned up cold and the naan bread was stale.
Our first curry here in Minster on Sea.Absolutely fabulous.After 20 years in another location, we were more than pleasantly surprised at the quality, taste and scrumptious of the food.Thank you for a wonderful evening meal delivered a tiny bit late but my goodness it was definitely worth the short wait.
Waited for over 2 hours for our delivery tonight when we decided to find out where it was. We were told that 'the resturant' was exceptionally busy. We was told that it our food was prepared and sitting in the resturant waiting for a delivery driver to bring it to us and that would be around 5-10 minutes. All that time getting cold!When the food arrived, the delivery driver didn't apologise and no surprise, the food was cold.This is not the first time this has happened, we used to order regularly but won't any more.Please take on more staff to improve your service at the weekends and manage your customers expectations when they call or order online .
Good selection to dishes and they serve cocktails too. Service was on point and nothing was to much trouble. Ordered extra dishes. Food very tasty. Will come again