Came in for lunch while on a day visit to a relative. Used to live in the village so thought pop in to see what it was like. Both my partner and I went for our subway favourite the Meatball sub. Walked back to were we where visiting and got stuck in . Not impressed on this occasion meatballs tasted like those canned ones you get in the cheap tinned section of a supermarket. Something you have at home to give children that's quick and Easy.Staff did seem new could tell they seemed abit overwhelmed and lost and only one staff who seemed to be on point.
Wow Retail Services
I popped in to the staplehurst branch today and it was so refreshing to see such happy, polite and helpful ladies behind the counter. Their names were Sam and Tracy and they really made a huge difference to the usual subway experience.The little things make a big difference, thanks ladies!
Kerry Burlton
Its the 1st subway ive ever been to that has told me i cant have any salad or sauce in my meal,because its from the set menu.The little woman seems to be a bit power hungry.
Sean Griffin
Appalling and inedible. Three young lads working there are clueless and disorganised. Tried to wrap the sandwich up in an undersized napkin by squashing it. Picked up each wedge individually and threw into box because too hot. Why not just tip them in from the grease proof paper?? Drowned the whole thing in mayo. Didn’t complain because in a rush and already been waiting 10 minutes. Never again!
Bradley Wilby
Very poor attitude and delivery . Went today to get a Big Breakwich sub only to be told they have run out of sausage ? How ? It was 12.30 in the day . Was told “ didn’t get enough out “ as if that was acceptable . No real apology just a shrug of shoulder . Not the first time this has happened in this branch . The worst I’ve visited for speed , application. , stock and attitude . Very poorly managed and run
bradleyw645
Drove round trip of 12 miles to get brunch for myself and wife . Looking forward to a Big Breakwich sub but told on arrival “ No Sausage “ in an abrupt manor by I assume the manager . When asked why I was told “ I didn’t take enough out today “ !! It was just gone 12 in the day just before a busy lunch period so why wasn’t stock available that early in the day . Twice this has happened at that branch now . I asked for a foot long with extra bacon only to be given a 6 inch sub to which I had to ask for another . Got home and the bread was hard and not the same without the right ingredient . Poor stock control , poor management and poor service yet again .
Paul Lamont
Saturday evening in Staplehurst, not exactly Kents highlight but can recommend this Subway, especially the sandwich artist, lovely girl working hard by
Tommy Chivers
No atmosphere and terrible service. I wasn't even greeted by the staff. They just stood there staring at me? Got half way through my order before telling me they were out of chicken so had to reorder a different sub. Never seen someone make a sandwich so slow. To top it off, bread wasn't fresh and made such a mess eating. Will not be returning or recommending. Basic customer service/training needed.
Luke Berry
Went in last night as they were closing, Perry and nathan who served us were absolute legends!
474anthonyk
Lovely staff landed with an updated menu that is so expensive no one seems to be purchasing from them, Subway have surely made an error here. Sub of the day also gone. We deferred to Greggs, as did every other customer we saw whilst there.
Every time I try to use this Subway the shop is out of essential fillings!
Janette Tranter
Just been served by a young man (his first day). So polite and helpful and explained the new menu to us. Ordered two foot long Subs. Absolutely delicious! All the team at this shop were helpful, polite and friendly. The store was spotlessly clean. Excellent customer service received! Would definitely visit again. Thank you! ?
Kelvin Henry
Bread stale just crumbled and fell apart rock hard no stock and only allowed to pick 3 of the salad items no more for me
Josh
A subway which runs out of bread during lunchtime ??♂️ Not the first time this kind of thing has happened - very poorly run
Joe morris
10am, open for breakfast but sold out of bacon and sausages!! Why bother to open! Not the first time either
Came in for lunch while on a day visit to a relative. Used to live in the village so thought pop in to see what it was like. Both my partner and I went for our subway favourite the Meatball sub. Walked back to were we where visiting and got stuck in . Not impressed on this occasion meatballs tasted like those canned ones you get in the cheap tinned section of a supermarket. Something you have at home to give children that's quick and Easy.Staff did seem new could tell they seemed abit overwhelmed and lost and only one staff who seemed to be on point.
I popped in to the staplehurst branch today and it was so refreshing to see such happy, polite and helpful ladies behind the counter. Their names were Sam and Tracy and they really made a huge difference to the usual subway experience.The little things make a big difference, thanks ladies!
Its the 1st subway ive ever been to that has told me i cant have any salad or sauce in my meal,because its from the set menu.The little woman seems to be a bit power hungry.
Appalling and inedible. Three young lads working there are clueless and disorganised. Tried to wrap the sandwich up in an undersized napkin by squashing it. Picked up each wedge individually and threw into box because too hot. Why not just tip them in from the grease proof paper?? Drowned the whole thing in mayo. Didn’t complain because in a rush and already been waiting 10 minutes. Never again!
Very poor attitude and delivery . Went today to get a Big Breakwich sub only to be told they have run out of sausage ? How ? It was 12.30 in the day . Was told “ didn’t get enough out “ as if that was acceptable . No real apology just a shrug of shoulder . Not the first time this has happened in this branch . The worst I’ve visited for speed , application. , stock and attitude . Very poorly managed and run
Drove round trip of 12 miles to get brunch for myself and wife . Looking forward to a Big Breakwich sub but told on arrival “ No Sausage “ in an abrupt manor by I assume the manager . When asked why I was told “ I didn’t take enough out today “ !! It was just gone 12 in the day just before a busy lunch period so why wasn’t stock available that early in the day . Twice this has happened at that branch now . I asked for a foot long with extra bacon only to be given a 6 inch sub to which I had to ask for another . Got home and the bread was hard and not the same without the right ingredient . Poor stock control , poor management and poor service yet again .
Saturday evening in Staplehurst, not exactly Kents highlight but can recommend this Subway, especially the sandwich artist, lovely girl working hard by
No atmosphere and terrible service. I wasn't even greeted by the staff. They just stood there staring at me? Got half way through my order before telling me they were out of chicken so had to reorder a different sub. Never seen someone make a sandwich so slow. To top it off, bread wasn't fresh and made such a mess eating. Will not be returning or recommending. Basic customer service/training needed.
Went in last night as they were closing, Perry and nathan who served us were absolute legends!
Lovely staff landed with an updated menu that is so expensive no one seems to be purchasing from them, Subway have surely made an error here. Sub of the day also gone. We deferred to Greggs, as did every other customer we saw whilst there.
Restaurantji Recommends
Every time I try to use this Subway the shop is out of essential fillings!
Just been served by a young man (his first day). So polite and helpful and explained the new menu to us. Ordered two foot long Subs. Absolutely delicious! All the team at this shop were helpful, polite and friendly. The store was spotlessly clean. Excellent customer service received! Would definitely visit again. Thank you! ?
Bread stale just crumbled and fell apart rock hard no stock and only allowed to pick 3 of the salad items no more for me
A subway which runs out of bread during lunchtime ??♂️ Not the first time this kind of thing has happened - very poorly run
10am, open for breakfast but sold out of bacon and sausages!! Why bother to open! Not the first time either