Great service from nabz tonight, fast efficient and great
Marie Jefferies
Penwortham subway is defo the best ,clean and all staff are very friendly I think there is a new manager in there which has made a massive
Nonhlanhla Mpofu
The worst service ever for the second time in this store but today was the beyond. Staff rude lied and said no spicy south west source only brought it out when I wanted to leave the whole order. Secondly ordered three sandwiches but only 2 prepared. Thirdly wanted me to have garlic sauce even though I didn’t want saying it comes with the new steak and garlic sandwich. They didn’t listen and just spoke over me
Heather Waters
Very good and quick service, even on a busy lunch time.
Simone Rucinska
went in for a sandwich at around 11am there was nobody there completely empty the man with a beard serving me was absolutely incompetent and rude, he rolled his eyes at me and i was huffed at as if its not his job to make me a sandwich. i felt very judged and as if i was annoying him. never in my life have i had such bad customer service and after reading all the other reviews about this place it seems to be an ongoing occurrence. never going back! not to mention the sticky and filthy tables, this man should get fired if he cannot atleast have respect for the customers!
Taylar D
The guy called Jason who served us was incredibly rude!! the menu has just changed and he practically shouted at my friend and then kept making snarky comments to the guy he was working with while there was other customers about it was very patronising and very embarrassing!!
Rhys J
Sonny was serving us, he was so boring and sad. Didn’t smile when we came in and turned his back and ignored us as we said thank you as we were leaving. He just clearly didn’t want to be there. He was rude and made us feel unwelcome. Refused to go and even check if he had extra sauce out the back when my wife asked. We had just travelled 6 hours and just wanted a nice bite to eat. We normally eat in store but sonny put us off. We would highly recommend NOT going here.
Lucy Clark
Really poor service! Manager really rude! Customer service none existent and when I was given incorrect offer information the manager rudely snapped and blamed the fact staff were new!! Won’t go back.
LUCIA VIDORETTI
I had enough rewards to get the smallest size side so I got the nacho chicken bites then they gave me 4 piece nacho chicken bites saying thats the smallest size when on the board it said 6 piece!!! Highly
Helen Bolton
I would actually give a zero if I could.The tables were all filthy. Staff were rude. The sandwich was all soggy and when I asked the male staff for a new sandwich he offered to retoast it to dry it out. Saying he has been a subway chef for 15 yrs and knows how to make a sandwich. Total idiot ? The sandwich was inedible, gave it back and left ?
The air-conditioning unit has been broken for years. It's way too hot and uncomfortable in there.
Naomi Roberts
Ordered teriyaki chicken salad didn’t ask me if I wanted chicken warm then forgot the teriyaki part, then when eating I get a chunk of tuna in the salad with was vile! My partner said he had never seen anybody go green so fast! Got a child’s sandwich the bread was very stale and hard she could barely eat it even as a toddler took the bread off herself and just ate the chicken inside, it’s almost like they’re vouching for bad reviews and competing for bad reviews with their equally bad rival dunkin donuts opposite the car park.
Diana Cordero
Got lunch for my daughter and I around 1:35 today July 28th. Absolute shocking customer service! The 2 guys were literally sighing at me as I try to order… rushed us, rolled their eyes at us, interrupted us… really the worst customer service.Not the first time we had a bad experience at this place but today’s was by far the worse.The menu is not updated as they no longer serve certain ingredients but are still in the board and they tell you off for not knowing this!Never again
gary park
Guys behind the counter all miserable especially the Chinese girl. Cooker was set to high so the bread was coming out slightly burned so was like eating a rivita. Tables hadn't been wiped in what looked like hours. Get more staff for a faster paced subway like this. Service was to slow
matt l
Pathetic customer service..rude arrogant worker puts 2 of the smallest scoops of steak on a footlong and when i asked for more refused to put anymore on, saying its company protocol i get 2 scoops...even though 4inch had no meat on it whatsoever. Who wants a salad sandwich?? So i said ill have something else and he muttered under his breath...what a waste! And disapeared into the back for the next 10minutes. What happened to making it to the customers liking.
Great service from nabz tonight, fast efficient and great
Penwortham subway is defo the best ,clean and all staff are very friendly I think there is a new manager in there which has made a massive
The worst service ever for the second time in this store but today was the beyond. Staff rude lied and said no spicy south west source only brought it out when I wanted to leave the whole order. Secondly ordered three sandwiches but only 2 prepared. Thirdly wanted me to have garlic sauce even though I didn’t want saying it comes with the new steak and garlic sandwich. They didn’t listen and just spoke over me
Very good and quick service, even on a busy lunch time.
went in for a sandwich at around 11am there was nobody there completely empty the man with a beard serving me was absolutely incompetent and rude, he rolled his eyes at me and i was huffed at as if its not his job to make me a sandwich. i felt very judged and as if i was annoying him. never in my life have i had such bad customer service and after reading all the other reviews about this place it seems to be an ongoing occurrence. never going back! not to mention the sticky and filthy tables, this man should get fired if he cannot atleast have respect for the customers!
The guy called Jason who served us was incredibly rude!! the menu has just changed and he practically shouted at my friend and then kept making snarky comments to the guy he was working with while there was other customers about it was very patronising and very embarrassing!!
Sonny was serving us, he was so boring and sad. Didn’t smile when we came in and turned his back and ignored us as we said thank you as we were leaving. He just clearly didn’t want to be there. He was rude and made us feel unwelcome. Refused to go and even check if he had extra sauce out the back when my wife asked. We had just travelled 6 hours and just wanted a nice bite to eat. We normally eat in store but sonny put us off. We would highly recommend NOT going here.
Really poor service! Manager really rude! Customer service none existent and when I was given incorrect offer information the manager rudely snapped and blamed the fact staff were new!! Won’t go back.
I had enough rewards to get the smallest size side so I got the nacho chicken bites then they gave me 4 piece nacho chicken bites saying thats the smallest size when on the board it said 6 piece!!! Highly
I would actually give a zero if I could.The tables were all filthy. Staff were rude. The sandwich was all soggy and when I asked the male staff for a new sandwich he offered to retoast it to dry it out. Saying he has been a subway chef for 15 yrs and knows how to make a sandwich. Total idiot ? The sandwich was inedible, gave it back and left ?
Restaurantji Recommends
The air-conditioning unit has been broken for years. It's way too hot and uncomfortable in there.
Ordered teriyaki chicken salad didn’t ask me if I wanted chicken warm then forgot the teriyaki part, then when eating I get a chunk of tuna in the salad with was vile! My partner said he had never seen anybody go green so fast! Got a child’s sandwich the bread was very stale and hard she could barely eat it even as a toddler took the bread off herself and just ate the chicken inside, it’s almost like they’re vouching for bad reviews and competing for bad reviews with their equally bad rival dunkin donuts opposite the car park.
Got lunch for my daughter and I around 1:35 today July 28th. Absolute shocking customer service! The 2 guys were literally sighing at me as I try to order… rushed us, rolled their eyes at us, interrupted us… really the worst customer service.Not the first time we had a bad experience at this place but today’s was by far the worse.The menu is not updated as they no longer serve certain ingredients but are still in the board and they tell you off for not knowing this!Never again
Guys behind the counter all miserable especially the Chinese girl. Cooker was set to high so the bread was coming out slightly burned so was like eating a rivita. Tables hadn't been wiped in what looked like hours. Get more staff for a faster paced subway like this. Service was to slow
Pathetic customer service..rude arrogant worker puts 2 of the smallest scoops of steak on a footlong and when i asked for more refused to put anymore on, saying its company protocol i get 2 scoops...even though 4inch had no meat on it whatsoever. Who wants a salad sandwich?? So i said ill have something else and he muttered under his breath...what a waste! And disapeared into the back for the next 10minutes. What happened to making it to the customers liking.