Ordered from here and it took over 2 hours don’t bother. They don’t care
Michelle Chapman
So, we decided to order a Chinese from New Ocean on West Street tonight… I honestly wish I’d opted for a slice of toast now!Order placed by phone, bit concerned that the lady on the phone didn’t think they did Fu Yung but once she found it, we seemed to be ok.I arrived to be given a sealed bag - no way to check without cutting the bag open so I decided to trust that like most take-aways, they could be relied upon to pack an order correctly.Turns out that was my second mistake - first mistake was choosing them in the first place!Got home, a 20 minute drive and found that we’d been given a chilli chicken thing instead of Fu Yung.So, I call them up to let them know the mistake only to be instructed to bring the chilli chicken thing back, the Fu Yung had also been returned so I could swap them over.Super hygienic- giving me food returned by some random customer.I explained this was a 40 minute round trip for me… she then said if I was prepared to pay £6 for delivery AND £6.30 for the chilli chicken thing (because the driver doesn’t collect, he only delivers) I can have the (now second hand) Fu Yung.I suggested that as this was the fault of the establishment, they should fund the delivery and send me a fresh Fu Yung. I suggested that waiving the £6 in order to avoid bad feedback online was probably money well spent…I was told in no uncertain terms that the owners would not do this and that I could post what I wanted, where I wanted because no one cares about reviews anyway.So, we ate the food we did have and here is our feedback:?New Ocean Chicken balls - doughy, chewy and flavourless?New Ocean Sweet & Sour Sauce - sugary, no sour, watery. Slight fizz… would not be surprised if this has been watered down with Orange Fanta.?New Ocean Chef’s Special Fried Rice - contained 2 x regular size prawns, one slice of chicken, one slice of beef (square) and was about 30% peas. Mini omelette on top was nice touch but I think it is just there to hide the lack of other ingredients.?New Ocean Spare Rib in Batter - nice, but very little meat on it and pretty greasy. New Ocean Weird Chilli Chicken Thing - flabby chicken, raw pepper, mushy carrot, sugary sauce and randomly… one piece of mini sweetcorn. Pancake Roll - even crisping these two up in the Ninja couldn’t save these. Rancid.We don’t eat many takeaways so it’s even more disappointing when we do and it’s this bad. In future we will stick to the fabulous Raj Palace for an Indian until we find a Chinese to replace Alberts. New Ocean is definitely off the list.Such a shame, I remember a lady with spiky grey hair who ran that place like a Swiss watch, she was friendly, smart and took no nonsense.Parking: West Street is Narrow, there are no parking spaces on the side of the Chinese and those on other side are never free in evenings. The closest car park is 5 minute walk away.
Mark Foster
Pre ordered for certain time, nearly an hr late, lady on phone was uninterested and was about as helpful as a chocolate fireguard, when eventually arrived food was cold, bland and tasteless, 90% went in the bin, even the dogs turned it down, definitely would not recommend, would rather go hungry....
CleggorZ
An ocean of onions, beansprouts and poorly labeled menu items.
Julie Firth
Food arrived cold, beef curry 80% onion and 1 main item missing, took over 10 mins to get through on the phone to be told it'd be delivered in 30mins. Still waiting and too late to eat with reat of meal.
Dennis O
Hit or miss on the food but it’s great for the price and it’s usually on point 9/10
Alice Horry
After ordering through FoodHub at 5:30pm we were given the expected wait time of 80 minutes. After waiting 2 hours, we rang New Ocean and were told that the food was with the driver. Then, another 50 minutes and no food, so I called again and we were told that there was an issue with the drivers, however the food was out for delivery and it would be there soon. It finally arrived 3 hours of 20 minutes after the initial order, with the food being barely warm and definitely not worth the wait.
Jessica Betenikova
I had to wait half an hour just to get my food. And the pricing for 3 honking style sweet and sour chicken and for 2 noodles is outrageous of £30.50
Iwet iwet
Food was very hot, fresh, and the order was complete. The food was very tasty :) thabk you :)
We pre-ordered loads of bits for a birthday meal. It came a couple of minutes early, was very hot, fresh, and the order was complete. The food was very tasty, and we all thoroughly enjoyed it. Plenty of leftovers for tomorrow's dinner too. Will definitely order from here again, can't fault it.
Dan Shaw
the meal was delivered 30 minutes late, it was cold and one of the dishes contained a tiny bit of meat and a whole container of onions , picture below (both spring onions and Spanish )We complained to the manager via the lady who takes the orders he didn't come to the phone but offered a small discount off my next order.I blacklisted this takeaway for 20 years due to hygiene worries but gave them a 2nd chance due to the new management, they will not get a 3rd!OVER 2 MILLION 3 HUNDRED THOUSAND VIEWS ON THIS FEEDBACK !ARE THEY STILL IN BUSINESS?
Sam Matthews
The attitude & lack of interest of the guy on the phone was appalling. I phoned back to cancel the order & he rang off on me! After many years of being a customer of new ocean, I'm not sure whether I'll be ordering again.
Tashtastic D
Order took 10 mins. Food was hot and delicious! Definitely recommend.
489helenf
We had a leaflet through the door so decided to give them a try!!! What a complete waste of time and money. I was told there would be a 90 minute wait for delivery as they were busy. After waiting for well over 2 hours, I phoned them again to ask where our food was and was told it would be another hour! After another hour and a half, still no food. I phoned again and was told it's on its way. We were charged £5.50 for delivery, and the food was disgusting! My whole meal went in the bin. We waited nearly 4 hours and weren't even offered free delivery or any other compensation. PLEASE AVOID !!!
Took over 2 hours to deliver!
Ordered from here and it took over 2 hours don’t bother. They don’t care
So, we decided to order a Chinese from New Ocean on West Street tonight… I honestly wish I’d opted for a slice of toast now!Order placed by phone, bit concerned that the lady on the phone didn’t think they did Fu Yung but once she found it, we seemed to be ok.I arrived to be given a sealed bag - no way to check without cutting the bag open so I decided to trust that like most take-aways, they could be relied upon to pack an order correctly.Turns out that was my second mistake - first mistake was choosing them in the first place!Got home, a 20 minute drive and found that we’d been given a chilli chicken thing instead of Fu Yung.So, I call them up to let them know the mistake only to be instructed to bring the chilli chicken thing back, the Fu Yung had also been returned so I could swap them over.Super hygienic- giving me food returned by some random customer.I explained this was a 40 minute round trip for me… she then said if I was prepared to pay £6 for delivery AND £6.30 for the chilli chicken thing (because the driver doesn’t collect, he only delivers) I can have the (now second hand) Fu Yung.I suggested that as this was the fault of the establishment, they should fund the delivery and send me a fresh Fu Yung. I suggested that waiving the £6 in order to avoid bad feedback online was probably money well spent…I was told in no uncertain terms that the owners would not do this and that I could post what I wanted, where I wanted because no one cares about reviews anyway.So, we ate the food we did have and here is our feedback:?New Ocean Chicken balls - doughy, chewy and flavourless?New Ocean Sweet & Sour Sauce - sugary, no sour, watery. Slight fizz… would not be surprised if this has been watered down with Orange Fanta.?New Ocean Chef’s Special Fried Rice - contained 2 x regular size prawns, one slice of chicken, one slice of beef (square) and was about 30% peas. Mini omelette on top was nice touch but I think it is just there to hide the lack of other ingredients.?New Ocean Spare Rib in Batter - nice, but very little meat on it and pretty greasy. New Ocean Weird Chilli Chicken Thing - flabby chicken, raw pepper, mushy carrot, sugary sauce and randomly… one piece of mini sweetcorn. Pancake Roll - even crisping these two up in the Ninja couldn’t save these. Rancid.We don’t eat many takeaways so it’s even more disappointing when we do and it’s this bad. In future we will stick to the fabulous Raj Palace for an Indian until we find a Chinese to replace Alberts. New Ocean is definitely off the list.Such a shame, I remember a lady with spiky grey hair who ran that place like a Swiss watch, she was friendly, smart and took no nonsense.Parking: West Street is Narrow, there are no parking spaces on the side of the Chinese and those on other side are never free in evenings. The closest car park is 5 minute walk away.
Pre ordered for certain time, nearly an hr late, lady on phone was uninterested and was about as helpful as a chocolate fireguard, when eventually arrived food was cold, bland and tasteless, 90% went in the bin, even the dogs turned it down, definitely would not recommend, would rather go hungry....
An ocean of onions, beansprouts and poorly labeled menu items.
Food arrived cold, beef curry 80% onion and 1 main item missing, took over 10 mins to get through on the phone to be told it'd be delivered in 30mins. Still waiting and too late to eat with reat of meal.
Hit or miss on the food but it’s great for the price and it’s usually on point 9/10
After ordering through FoodHub at 5:30pm we were given the expected wait time of 80 minutes. After waiting 2 hours, we rang New Ocean and were told that the food was with the driver. Then, another 50 minutes and no food, so I called again and we were told that there was an issue with the drivers, however the food was out for delivery and it would be there soon. It finally arrived 3 hours of 20 minutes after the initial order, with the food being barely warm and definitely not worth the wait.
I had to wait half an hour just to get my food. And the pricing for 3 honking style sweet and sour chicken and for 2 noodles is outrageous of £30.50
Food was very hot, fresh, and the order was complete. The food was very tasty :) thabk you :)
Restaurantji Recommends
We pre-ordered loads of bits for a birthday meal. It came a couple of minutes early, was very hot, fresh, and the order was complete. The food was very tasty, and we all thoroughly enjoyed it. Plenty of leftovers for tomorrow's dinner too. Will definitely order from here again, can't fault it.
the meal was delivered 30 minutes late, it was cold and one of the dishes contained a tiny bit of meat and a whole container of onions , picture below (both spring onions and Spanish )We complained to the manager via the lady who takes the orders he didn't come to the phone but offered a small discount off my next order.I blacklisted this takeaway for 20 years due to hygiene worries but gave them a 2nd chance due to the new management, they will not get a 3rd!OVER 2 MILLION 3 HUNDRED THOUSAND VIEWS ON THIS FEEDBACK !ARE THEY STILL IN BUSINESS?
The attitude & lack of interest of the guy on the phone was appalling. I phoned back to cancel the order & he rang off on me! After many years of being a customer of new ocean, I'm not sure whether I'll be ordering again.
Order took 10 mins. Food was hot and delicious! Definitely recommend.
We had a leaflet through the door so decided to give them a try!!! What a complete waste of time and money. I was told there would be a 90 minute wait for delivery as they were busy. After waiting for well over 2 hours, I phoned them again to ask where our food was and was told it would be another hour! After another hour and a half, still no food. I phoned again and was told it's on its way. We were charged £5.50 for delivery, and the food was disgusting! My whole meal went in the bin. We waited nearly 4 hours and weren't even offered free delivery or any other compensation. PLEASE AVOID !!!