Ordered 6.45pm, got to 7.45 and we still hadn’t received it so we called them they said it’ll be there soon. 8.20pm still no food, gave them another call they said it had already been delivered, we assured them we have received no pizza and discovered they delivered a few doors down instead, didn’t knock just left it by the garden gate. They offered us an extra pizza and told us to go grab the now cold pizza from our neighbours. When we asked for a refund they refused as they said they get a lot of customers making this up and offered to deliver the order again to the correct house. The service from this place was absolutely atrocious, to be told we could be lying and to just go a grab the cold pizza from our neighbour. We will never be ordering from here again so disappointed.
adrian hurley
Pizza came congealed and cold. Driver had already gone by the time we opened it(obviously). I didn't bother ringing the restaurant because the pizza was already late and this would have added an hour.Complained to head office and because I didn't complain at the time to the restaurant and didn't take photos no refund or even a small voucher. I'm a regular customer and this is the first time I've complained. You've just lost a customer.
Cláudio Duarte
Wrong pizza order, very sparse toppings, lukewarm, missing sauces ordered.
Fribit LoveLoad
Just completely tasteless, tried to give it once last try after being disappointed 3 years ago and pizza is still totally crash , for a company going down hill so much I don’t get why they’re so tight not putting more icing on their deserts
Amy Mcdonnell
Perfect pizza every time, never had any issues, staff are really helpful and always go the extra mile. Wouldn’t order from anywhere else.Collected today, but usually order for delivery and always arrives promptly.
Daniel Coady (Danny)
I have been up all night with food poisoning after ordering a pepperoni & sausage pizza from papa John's lincoln, this is the kind of food poisoning where I made a comment about the dough being really chewwy and since have thrown up 12 times last night, please be careful ordering from here as I didn't check the reviews and there is a lot of 1 star reviews about the poor staff quality. From a first hand experience I will never be ordering from this place again
nindy2k
Delivered after over a hour. Food not warm. The changes made to the pizza was ignored and given the wrong drink. Called the shop and a guy answered whose English was awful.
anim bismark ansah
I got the buy one get one free for self collection. I loved both
Pete
Useless staff. Delivery drivers are ok but the people making the pizzas seem to be getting worse and worse. Consistently is non existent, and I understand working in Papa Johns isn't their dream job but at least have a little pride in your work. Anybody would think the toppings were coming out of their wages.
JimmyBG
Pizza turned up 50 minutes late and luke warm as they had piled 4 delivers on the driver. Was told by Charlotte she would take care of it (but she didn't do her basic job and instead did nothing). Store manager didn't bother to return calls so gave up in the end. I will not order again, the staff made sure of that. Took absolutely no pride in delivering any kind of customer service, I'm sure the franchise owners will love that!
Pizza turned up 50 minutes late and luke warm as they had piled 4 delivers on the driver. Was told by Charlotte she would take care of it (but she didn't do her basic job and instead did nothing). Store manager didn't bother to return calls so gave up in the end. I will not order again, the staff made sure of that. Took absolutely no pride in delivering any kind of customer service, I'm sure the franchise owners will love that!
Jolmir Banifiesto
After waiting for an hour i called to get an update, they picked up and said its another 25min, no apologies
Joe M
You know what, this was exactly what it needed to be. Pizza was great Papa John's pizza, it was ready bang on times and the lads on the desk had their fingers on the pulse, were helpful and friendly.
Emma Hall
employees young people . Doesnt pay them wages they have worked for .
At a time when people are dealing with cost of living .
This is why people have break downs .
Ordered 6.45pm, got to 7.45 and we still hadn’t received it so we called them they said it’ll be there soon. 8.20pm still no food, gave them another call they said it had already been delivered, we assured them we have received no pizza and discovered they delivered a few doors down instead, didn’t knock just left it by the garden gate. They offered us an extra pizza and told us to go grab the now cold pizza from our neighbours. When we asked for a refund they refused as they said they get a lot of customers making this up and offered to deliver the order again to the correct house. The service from this place was absolutely atrocious, to be told we could be lying and to just go a grab the cold pizza from our neighbour. We will never be ordering from here again so disappointed.
Pizza came congealed and cold. Driver had already gone by the time we opened it(obviously). I didn't bother ringing the restaurant because the pizza was already late and this would have added an hour.Complained to head office and because I didn't complain at the time to the restaurant and didn't take photos no refund or even a small voucher. I'm a regular customer and this is the first time I've complained. You've just lost a customer.
Wrong pizza order, very sparse toppings, lukewarm, missing sauces ordered.
Just completely tasteless, tried to give it once last try after being disappointed 3 years ago and pizza is still totally crash , for a company going down hill so much I don’t get why they’re so tight not putting more icing on their deserts
Perfect pizza every time, never had any issues, staff are really helpful and always go the extra mile. Wouldn’t order from anywhere else.Collected today, but usually order for delivery and always arrives promptly.
I have been up all night with food poisoning after ordering a pepperoni & sausage pizza from papa John's lincoln, this is the kind of food poisoning where I made a comment about the dough being really chewwy and since have thrown up 12 times last night, please be careful ordering from here as I didn't check the reviews and there is a lot of 1 star reviews about the poor staff quality. From a first hand experience I will never be ordering from this place again
Delivered after over a hour. Food not warm. The changes made to the pizza was ignored and given the wrong drink. Called the shop and a guy answered whose English was awful.
I got the buy one get one free for self collection. I loved both
Useless staff. Delivery drivers are ok but the people making the pizzas seem to be getting worse and worse. Consistently is non existent, and I understand working in Papa Johns isn't their dream job but at least have a little pride in your work. Anybody would think the toppings were coming out of their wages.
Pizza turned up 50 minutes late and luke warm as they had piled 4 delivers on the driver. Was told by Charlotte she would take care of it (but she didn't do her basic job and instead did nothing). Store manager didn't bother to return calls so gave up in the end. I will not order again, the staff made sure of that. Took absolutely no pride in delivering any kind of customer service, I'm sure the franchise owners will love that!
Restaurantji Recommends
Pizza turned up 50 minutes late and luke warm as they had piled 4 delivers on the driver. Was told by Charlotte she would take care of it (but she didn't do her basic job and instead did nothing). Store manager didn't bother to return calls so gave up in the end. I will not order again, the staff made sure of that. Took absolutely no pride in delivering any kind of customer service, I'm sure the franchise owners will love that!
After waiting for an hour i called to get an update, they picked up and said its another 25min, no apologies
You know what, this was exactly what it needed to be. Pizza was great Papa John's pizza, it was ready bang on times and the lads on the desk had their fingers on the pulse, were helpful and friendly.
employees young people . Doesnt pay them wages they have worked for . At a time when people are dealing with cost of living . This is why people have break downs .
Hires staff and then refuses to pay them!