Rob was a class guy. Very friendly and helpful. Even our friend who was allergic to Kiwi had funFood was fire
Ewa Siwiec
Good food, not very expensive, table service quick and efficient. Friendly staff. Best restaurant in Butlins.Vegetarian options: Clearly stated vegetarian options in the menu.Dietary restrictions: They ask about dogs allergies. You can scan a QR code for details.Parking: Only general Butlins parking. Nothing directly next to the restaurant.Kid-friendliness: Crayons and colouring books. High chairs. Kids menu.Wheelchair accessibility: Easy to get on and out and around the tables.
A Khan
Really nice to see a halal restaurant in Butlins. Good kids menu options with desserts. Would recommend as service was really good.Dietary restrictions: Halal
Chloe Fry
Absolutely fantastic experience. Staff were amazing, friendly and very accommodating especially for little ones. Food is beautiful with lots of different flavours and would definitely recommend the sweetcorn fritters. Cocktails are to dye for again with friendly and funny staff. Will definitely be going back to the firehouse grill.
Joseph Thorpe
Food was some of the worst food in a restaurant I've ever had it looks microwaved. At least the service was nice so I can't blame them but food quality was just
Arcade Fred
Came here for lunch and the food did not disappoint. Service by Kyle, Jean and Arthur in particular was very helpful. Everything about the meal was fantastic and because of this, it gets a 5 star review. Thanks to all the team.
Paula Green
The service was first class, nothing was a issue, the food was quick, very tasty. The resturant was clean and was a great atmosphere.Thank you for such an amazing eating
Laura Yarnell
We ordered on the app as there were no booth seats and table service seats left. There was 6 tables on the app area. We placed our order and waited over an hour to be served. People arrived after us and sat in the booth seat areas and got served and ate before us. We reported it to the manager she said it was done in order of when the orders came through on the app. We explained that wasnt the case as we had seen people arrive after us and had been served.When we did get the food it was lovely and good value for money.I wouldn't go back, as service was too long.
Rich Edwards
Horrific place and very expensive. Chicken was dry and took over an hour to come out. Asked for the manager never came.Sorry but you are literally the reason I wlmt return to butlins.
Kayleigh Miller
We visited here on our first night of the holiday. When we entered it took a while for anyone to come seat us. We ordered food and drinks which arrived quickly. The food was horrid, some of it was very dry and other parts were extremely greasy. Overall service was good and staff really friendly, food needs to improve massively.
We prefer this one to the other restaurants on Butlins. Staff are always super friendly and helpful. The food and drinks are lovely and come out in good time and are well presented. Only have four stars and every time we do try to eat here there always seems to be an issue, no tables, wait time was 45 mins and they had run out of chicken. Other than that when we do get to finally have a table I would recommend.
Cameron Brown
Foods not bad at all, served by a very friendly and hardworking staff member who was on his own on the floor and did not stop his customer service skills are exceptionally favourable and sought after to any successful and well established business , just a absolute shame the back of house staff were calling him names and bullying him, it’s the staff that make a business thrive, toxic back of house/front of house divides are what makes a business ultimately fail. If someone makes a mistake then corrective coaching should be implemented, not bringing that potential asset to the business down to a point where there productivity and motivation no longer grows but instead regresses. I did make a complaint to the manager who was appreciative of the feedback , seemed very concerned and informed us he will be dealing with the staff involved, so thumbs up to the manager on shift too ?
Ryan Fox
Despite being very busy we were seated quickly, served politely and efficiently. our server Sinead was friendly and helpful and took out order quickly. Drinks arrived shortly after followed by food a few minutes later.Food was delicious, can't recommend the Carolina mustard glaze enough, was out of this world, half chicken I got was moist throughout and my sides were cooked to perfection. My wife had a "boneless combo" type thing and was impressed with her bourbon BBQ dip (but wished she'd got my mustard glaze lol)Pricing - for an on-site restaurant I assume I'll be paying through the nose but pricing was reasonable for the adequate portion sizes (in a good way, sizes were enough for a good meal)Asked Sinead for bill and was on it straight away and her friendly chirpy demeanor never faltered.In or near Butlins? Give this place a try
Debby Rye
Ate here on Sunday evening. Was greeted by Arthur, who remembered me by name from booking. The menu is good and with lots of different chicken dishes and a few vegetarian. I ordered the chicken wings which were over cooked. Arthur apologised and had them replaced quickly. The new batch were delicious! Our waiter, Liam was helpful and friendly and both he and Arthur looked after us and made us feel welcome. Can't wait to go back to Butlins and the Firehouse Grill
The Gaffer
Wasn't full when we went in. The food that came out was very good quality. was a good atmosphere inside the waiters were very attentive and quick to serve, was very busy when we left best to get in early. Wasn't disappointed at all. Prices wasn't too bad
Rob was a class guy. Very friendly and helpful. Even our friend who was allergic to Kiwi had funFood was fire
Good food, not very expensive, table service quick and efficient. Friendly staff. Best restaurant in Butlins.Vegetarian options: Clearly stated vegetarian options in the menu.Dietary restrictions: They ask about dogs allergies. You can scan a QR code for details.Parking: Only general Butlins parking. Nothing directly next to the restaurant.Kid-friendliness: Crayons and colouring books. High chairs. Kids menu.Wheelchair accessibility: Easy to get on and out and around the tables.
Really nice to see a halal restaurant in Butlins. Good kids menu options with desserts. Would recommend as service was really good.Dietary restrictions: Halal
Absolutely fantastic experience. Staff were amazing, friendly and very accommodating especially for little ones. Food is beautiful with lots of different flavours and would definitely recommend the sweetcorn fritters. Cocktails are to dye for again with friendly and funny staff. Will definitely be going back to the firehouse grill.
Food was some of the worst food in a restaurant I've ever had it looks microwaved. At least the service was nice so I can't blame them but food quality was just
Came here for lunch and the food did not disappoint. Service by Kyle, Jean and Arthur in particular was very helpful. Everything about the meal was fantastic and because of this, it gets a 5 star review. Thanks to all the team.
The service was first class, nothing was a issue, the food was quick, very tasty. The resturant was clean and was a great atmosphere.Thank you for such an amazing eating
We ordered on the app as there were no booth seats and table service seats left. There was 6 tables on the app area. We placed our order and waited over an hour to be served. People arrived after us and sat in the booth seat areas and got served and ate before us. We reported it to the manager she said it was done in order of when the orders came through on the app. We explained that wasnt the case as we had seen people arrive after us and had been served.When we did get the food it was lovely and good value for money.I wouldn't go back, as service was too long.
Horrific place and very expensive. Chicken was dry and took over an hour to come out. Asked for the manager never came.Sorry but you are literally the reason I wlmt return to butlins.
We visited here on our first night of the holiday. When we entered it took a while for anyone to come seat us. We ordered food and drinks which arrived quickly. The food was horrid, some of it was very dry and other parts were extremely greasy. Overall service was good and staff really friendly, food needs to improve massively.
Restaurantji Recommends
We prefer this one to the other restaurants on Butlins. Staff are always super friendly and helpful. The food and drinks are lovely and come out in good time and are well presented. Only have four stars and every time we do try to eat here there always seems to be an issue, no tables, wait time was 45 mins and they had run out of chicken. Other than that when we do get to finally have a table I would recommend.
Foods not bad at all, served by a very friendly and hardworking staff member who was on his own on the floor and did not stop his customer service skills are exceptionally favourable and sought after to any successful and well established business , just a absolute shame the back of house staff were calling him names and bullying him, it’s the staff that make a business thrive, toxic back of house/front of house divides are what makes a business ultimately fail. If someone makes a mistake then corrective coaching should be implemented, not bringing that potential asset to the business down to a point where there productivity and motivation no longer grows but instead regresses. I did make a complaint to the manager who was appreciative of the feedback , seemed very concerned and informed us he will be dealing with the staff involved, so thumbs up to the manager on shift too ?
Despite being very busy we were seated quickly, served politely and efficiently. our server Sinead was friendly and helpful and took out order quickly. Drinks arrived shortly after followed by food a few minutes later.Food was delicious, can't recommend the Carolina mustard glaze enough, was out of this world, half chicken I got was moist throughout and my sides were cooked to perfection. My wife had a "boneless combo" type thing and was impressed with her bourbon BBQ dip (but wished she'd got my mustard glaze lol)Pricing - for an on-site restaurant I assume I'll be paying through the nose but pricing was reasonable for the adequate portion sizes (in a good way, sizes were enough for a good meal)Asked Sinead for bill and was on it straight away and her friendly chirpy demeanor never faltered.In or near Butlins? Give this place a try
Ate here on Sunday evening. Was greeted by Arthur, who remembered me by name from booking. The menu is good and with lots of different chicken dishes and a few vegetarian. I ordered the chicken wings which were over cooked. Arthur apologised and had them replaced quickly. The new batch were delicious! Our waiter, Liam was helpful and friendly and both he and Arthur looked after us and made us feel welcome. Can't wait to go back to Butlins and the Firehouse Grill
Wasn't full when we went in. The food that came out was very good quality. was a good atmosphere inside the waiters were very attentive and quick to serve, was very busy when we left best to get in early. Wasn't disappointed at all. Prices wasn't too bad