The most miserable and unhelpful staff I've ever came across in a Costa.HAPPY CHRISTMAS ⛄
Dale Codling
The drinks are amazing, and you are met with amazing customer service and a clean
Cheryl Deignan
All good will call again
sudhir shrestha
Very unprofessional service. I do understand it was busy but being rude is not an excuse.
Amber Thompson
Beautiful clean cafe , pleasant staff.Vegetarian options: Plenty of choice/optionsKid-friendliness: Absolutely
June Munday
Place is quite shabby and dirty, definitely needs a revamp.
sufian ahmed
Very good place to have coffee. I found very good services. Food also delicious. Atmosphere also neat and clean.
Karolina J
I’ve visited this place on a few occasions, and this will be my last. Each visit I was served by a woman with blue hair, who I can only assume is the manager. She’s unbelievably rude and unpleasant with people in the way that she talks. I asked for a particular drink and she laughed out loud and said ‘that sort of drink doesn’t exist’.. I’ve been here with my family members ordering several drinks around an hour before closing and I could feel she was annoyed at our presence and that she was trying to close the shop and get everyone out the door asap- even the sandwich fridge was covered up so people don’t purchase anything to which they have to heat up the food.I can only assume everyone else in the reviews is talking about this woman- whoever the owner is needs to put measures in place before people start avoiding this location.
Gita B
Who is this manager,the woman with purple pink hair? She has no customer service skill whatsoever! Came to have a coffee with my family today, it was just after 4pm,as soon as I started ordering, she said she wont serve us in a normal cuo,just takeaway cups,as she is closing the shop in 45mins!!! The shop was blasting AC to the degree that customers sat in their jackets on!! She was rude,you could sense that she wanted us to leave asap,she even had a sarcastic comment about me trying to pay by card but machine didn't work,making it me to feel stupid like I havent seen these machines before... Awful! Whoever owns this shop ,guys this woman is driving yiur customers away,read the reviews!!! Terrible,will bever visit thisnplace again!
Firstly I asked for a cup of water as given by every branch in the UK that I have frequented. I visit Costa in the UK on average 6 times a week includes 2-3 visits per day, but he the girl said 'no unless u have your own cup'. She couldn't spare the plastic cup. My latte was the worst I have tasted in 30 years. It was like water, so flat. Very bitter taste. I returned to the counter as sat nearby and said bit more milk less water please. She argued saying "it has milk in it". No chance of your stirrer standing upright in this latte although I did not expect or ask for that. Anyway after being treated with incredulity and more milk added, it still tasted poor. It appeared she was rushing to close. Anyway absolute rubbish customer service. Enough to make you think about not going to Costa. I would certainly not return to this branch..
Blériot 53
As good as any Costa establishment we have visited.
Mrs b
????? We find the manager lady quite rude (& the staff trained this way too). Not the best Costa to recommend. Unfriendly, unhelpful ? out of all the Costas we've been to nationwide this is far the most unpleasant. Costas usually have a pleasant ambience ?
Wendie Rowett
Best place to sit and chill and coffee . Great staff
Laura Morris
Unbelievably rude staff. One member in particular. Assume the manager which is laughable as no people skills or commercial awareness whatsoever. Visibly annoyed we were there 30 minutes before closing time, checking watch, rolling eyes, clearly packing away early, making for a very unwelcoming reception. I did challenge this and ask if she’d rather we leave which she then suddenly back tracked as wasn’t expecting me to say anything but I’m just amazed someone so clearly lacking in people skills would be employed to work in hospitality. The shop wasn’t very clean either, the drinks were ok. Wish we’d turned around & left, won’t be back.
The most miserable and unhelpful staff I've ever came across in a Costa.HAPPY CHRISTMAS ⛄
The drinks are amazing, and you are met with amazing customer service and a clean
All good will call again
Very unprofessional service. I do understand it was busy but being rude is not an excuse.
Beautiful clean cafe , pleasant staff.Vegetarian options: Plenty of choice/optionsKid-friendliness: Absolutely
Place is quite shabby and dirty, definitely needs a revamp.
Very good place to have coffee. I found very good services. Food also delicious. Atmosphere also neat and clean.
I’ve visited this place on a few occasions, and this will be my last. Each visit I was served by a woman with blue hair, who I can only assume is the manager. She’s unbelievably rude and unpleasant with people in the way that she talks. I asked for a particular drink and she laughed out loud and said ‘that sort of drink doesn’t exist’.. I’ve been here with my family members ordering several drinks around an hour before closing and I could feel she was annoyed at our presence and that she was trying to close the shop and get everyone out the door asap- even the sandwich fridge was covered up so people don’t purchase anything to which they have to heat up the food.I can only assume everyone else in the reviews is talking about this woman- whoever the owner is needs to put measures in place before people start avoiding this location.
Who is this manager,the woman with purple pink hair? She has no customer service skill whatsoever! Came to have a coffee with my family today, it was just after 4pm,as soon as I started ordering, she said she wont serve us in a normal cuo,just takeaway cups,as she is closing the shop in 45mins!!! The shop was blasting AC to the degree that customers sat in their jackets on!! She was rude,you could sense that she wanted us to leave asap,she even had a sarcastic comment about me trying to pay by card but machine didn't work,making it me to feel stupid like I havent seen these machines before... Awful! Whoever owns this shop ,guys this woman is driving yiur customers away,read the reviews!!! Terrible,will bever visit thisnplace again!
I love to have a little time out there.
Restaurantji Recommends
Firstly I asked for a cup of water as given by every branch in the UK that I have frequented. I visit Costa in the UK on average 6 times a week includes 2-3 visits per day, but he the girl said 'no unless u have your own cup'. She couldn't spare the plastic cup. My latte was the worst I have tasted in 30 years. It was like water, so flat. Very bitter taste. I returned to the counter as sat nearby and said bit more milk less water please. She argued saying "it has milk in it". No chance of your stirrer standing upright in this latte although I did not expect or ask for that. Anyway after being treated with incredulity and more milk added, it still tasted poor. It appeared she was rushing to close. Anyway absolute rubbish customer service. Enough to make you think about not going to Costa. I would certainly not return to this branch..
As good as any Costa establishment we have visited.
????? We find the manager lady quite rude (& the staff trained this way too). Not the best Costa to recommend. Unfriendly, unhelpful ? out of all the Costas we've been to nationwide this is far the most unpleasant. Costas usually have a pleasant ambience ?
Best place to sit and chill and coffee . Great staff
Unbelievably rude staff. One member in particular. Assume the manager which is laughable as no people skills or commercial awareness whatsoever. Visibly annoyed we were there 30 minutes before closing time, checking watch, rolling eyes, clearly packing away early, making for a very unwelcoming reception. I did challenge this and ask if she’d rather we leave which she then suddenly back tracked as wasn’t expecting me to say anything but I’m just amazed someone so clearly lacking in people skills would be employed to work in hospitality. The shop wasn’t very clean either, the drinks were ok. Wish we’d turned around & left, won’t be back.