I recently had a disappointing experience with a food delivery service that I've frequently used without issue until now. The delivery driver left without handing over my food after waiting only 1 minute and 44 seconds for me to answer the door. At that moment, my partner was indisposed in the bath, and I was on an urgent call with a client.Following this incident, I visited the restaurant in person to seek a resolution, hoping to either get my food order or a refund for both the food and delivery charge. Initially, the staff seemed receptive. However, when I requested a refund for the delivery, the situation escalated negatively. Despite maintaining a polite demeanor throughout the interaction, not only was I refused any form of compensation, but also, when I reiterated my request for a refund, the person I was dealing with forcibly took a bag of food from my hand and rudely told me to leave the premises.This behavior was not only shocking due to the financial loss and inconvenience but also deeply unsettling due to the aggressive and disrespectful treatment I received when trying to resolve the issue—a stark contrast to the quality of service I had come to expect from this establishment.
Constantin Racos
Fast Delicious Fresh Food!Extremely friendly staff and also professional!FOOD IS AMAZING ??100% RecommendedKid-friendliness: 5 Stars for Hospitality?
Howard Lowe
12inch Mexican Hot ? Amazing ! Go here ! Beautiful pizza crispy base loads of toppings :-)
Chloe Parker
Horrible customer service burger didn't come with the fries called up to be told you sure I she said she did your chips ...well where are
Julie Johnson
Absolutely the best take away in Earlestown, and montana & his wife are fabulous people, the shop is so clean you could eat your food off the floor, keep doing what your doing guys because you can't get any better than you already are! Thankyou for such wonderful service, julie wa12
anthony collins
Great food delivered quickly and steaming hot
Terry Lyon
Special mixed kebab highly recommended ?
Michael Leigh
Went in just before 10 on a Saturday night. Guy said it was closed, they were still making orders door was open and all the lights on
Kai Powell
I’d rate it a 10 if I could. God tier service & god tier food, it took 15 minutes from me ordering to me answering the door. Top job!
Ordered from here first time, always in Newton le willows n didn't know about this place. Brilliant food indeed, will come again, ordered the Combi for 7.90 Hashbrowns x2 onion rings x2 spring roll x2 cheese stick x2 helium x2 secuk x4 garlic mushrooms x3 with all salad I will be back
Chelsea Lake
Absolutely disgusting food and disgusting customer service.Terrible greasy pizzas. Never ever seen this amount of grease on a pizza, the amount of salt is shocking. Mayo is like water and doesn’t even taste like mayo.When I called to explain why me and my son couldn’t eat this due to the grease and how it was dripping all over the box and off the pizza when picking it up, we was told no point making us another one as it would only be the same and in order to receive a refund he wants to come and collect the pizzas. Both pizzas Returned , didn’t say sorry and then put the phone down. Very rude and unprofessional. 100% do not recommend and will never be ordering from here again. Disgusting and shocking!Dietary restrictions: The amount of salt and grease is no good for anyone.
Janet Rigby
Second time we have ordered from them and we were not disappointed. Lovely food and great portions, it was really nice.
Andrei Zaharia
Best pepperoni pizza i had for a long time , quick service,clean and very nice staff.
Andreea David
The best restaurant in town ! Food is amazing , wonderful staff and the restaurant is very clean . Would definitely recommend ?
Bad costumer service, staff rude and vibe is
I recently had a disappointing experience with a food delivery service that I've frequently used without issue until now. The delivery driver left without handing over my food after waiting only 1 minute and 44 seconds for me to answer the door. At that moment, my partner was indisposed in the bath, and I was on an urgent call with a client.Following this incident, I visited the restaurant in person to seek a resolution, hoping to either get my food order or a refund for both the food and delivery charge. Initially, the staff seemed receptive. However, when I requested a refund for the delivery, the situation escalated negatively. Despite maintaining a polite demeanor throughout the interaction, not only was I refused any form of compensation, but also, when I reiterated my request for a refund, the person I was dealing with forcibly took a bag of food from my hand and rudely told me to leave the premises.This behavior was not only shocking due to the financial loss and inconvenience but also deeply unsettling due to the aggressive and disrespectful treatment I received when trying to resolve the issue—a stark contrast to the quality of service I had come to expect from this establishment.
Fast Delicious Fresh Food!Extremely friendly staff and also professional!FOOD IS AMAZING ??100% RecommendedKid-friendliness: 5 Stars for Hospitality?
12inch Mexican Hot ? Amazing ! Go here ! Beautiful pizza crispy base loads of toppings :-)
Horrible customer service burger didn't come with the fries called up to be told you sure I she said she did your chips ...well where are
Absolutely the best take away in Earlestown, and montana & his wife are fabulous people, the shop is so clean you could eat your food off the floor, keep doing what your doing guys because you can't get any better than you already are! Thankyou for such wonderful service, julie wa12
Great food delivered quickly and steaming hot
Special mixed kebab highly recommended ?
Went in just before 10 on a Saturday night. Guy said it was closed, they were still making orders door was open and all the lights on
I’d rate it a 10 if I could. God tier service & god tier food, it took 15 minutes from me ordering to me answering the door. Top job!
Restaurantji Recommends
Ordered from here first time, always in Newton le willows n didn't know about this place. Brilliant food indeed, will come again, ordered the Combi for 7.90 Hashbrowns x2 onion rings x2 spring roll x2 cheese stick x2 helium x2 secuk x4 garlic mushrooms x3 with all salad I will be back
Absolutely disgusting food and disgusting customer service.Terrible greasy pizzas. Never ever seen this amount of grease on a pizza, the amount of salt is shocking. Mayo is like water and doesn’t even taste like mayo.When I called to explain why me and my son couldn’t eat this due to the grease and how it was dripping all over the box and off the pizza when picking it up, we was told no point making us another one as it would only be the same and in order to receive a refund he wants to come and collect the pizzas. Both pizzas Returned , didn’t say sorry and then put the phone down. Very rude and unprofessional. 100% do not recommend and will never be ordering from here again. Disgusting and shocking!Dietary restrictions: The amount of salt and grease is no good for anyone.
Second time we have ordered from them and we were not disappointed. Lovely food and great portions, it was really nice.
Best pepperoni pizza i had for a long time , quick service,clean and very nice staff.
The best restaurant in town ! Food is amazing , wonderful staff and the restaurant is very clean . Would definitely recommend ?