Wouldn’t recommend visiting. Food looks lovely online (and probably tastes it), Sadly we didn’t get the chance to try any of it as my experience was shortly turned sour.We booked online for a midweek offer they had been promoting, after having a drink, a lovely young girl took our order, we made the waitress aware that we was making use of the aforementioned offer while ordering our food, this was fine we was told. Fifteen minutes go by and the waitress comes back to us proclaiming that we now cannot use this offer as we have not put a certain code in our booking reference - which was firstly not mentioned on their social media where I saw the offer (see attached image) and secondly they had no problem letting us all order our food in the first place.We admitted that we didn’t know anything about this reference, I politely asked to have a word with the manager, I explained the situation to her and asked the obvious question of can we not just book another table for now with this reference code and she basically said no, as we have already booked our table ( the restaurant was completely empty to add, us being the only people in there) surely some custom is better than none?If the manager would have at-least tried to show some sincerity or even a simple apology for THEIR mistake, we would have happily paid full price for the meal but the manner we was spoken to was totally demeaning and at this point we we had been put off dining in there. With no attempt to resolve the situation the manager walked away, shortly after, the bill for our drinks was put on our table (despite still having 3/4 of a drink still) and coincidentally the music was abruptly turned off- the atmosphere instantly went from bad to worse.Safe to say I won’t be returning anytime soon due to the appalling customer service.
Aaron Yates
Monday evening I was scrolling down my instagram feed and up popped the attached post which boasted 50% off food, happy days I was thinking.. a nice mid week treat with a couple of drinks after work with a cheeky discount, well don’t I REGRET seeing that post now!Upon entering we was greeted by a loverly young waitress who showed us to our table, I explained we had booked online for two people and asked if it’s okay for a third guest to join us to which she assured us this was no problem, very polite may I add.We proceeded to sit down, order drinks and ask if the set menu was included in the 50% off deal advertised on instagram, yes that’s all included she replied. Order placed, 15 minutes goes by and all three of us drooling at the thought of steak, bruschetta and calamari arriving any second… and then CRASH BANG WOLLOP.“When youse booked did you write the special code in the comments section?”FFS here we go I thought silly me I haven't wrote the secret password in the bloody comment section!Sat there drowning in embarrassment alls I could wonder is how one shall acquire thy secret password to the 50% off when there is NO mention of it what so ever in the advertisement. So after double checking the post and my sanity we asked to speak to the manager to resolve the situation.Thud..thud..thud a black cloud of misery in the form of a restaurant manager appeared. To keep a long story short any attempt at keeping our buissness was shot to the ground and shortly after the bill arrived for our drinks un requested.Thankfully the spice chilli up the road saved the day, with top notch service and food as always.Not even I could IMAGINE the experience we had tonight.
Isla C
We've been to Imaginarium a few times now as it's local to us and it's such a lovely place to enjoy some great food and great service. Today we tested their new Sunday roast via Just Eat and it was really good! Delivery was quick, packaged up well and still hot. The mash especially was really creamy and tasty! Always one of our fav places to eat.
John L
Superb food, friendly staff and quick service. Will definitely be going again soon. Presentation of food was fantastic.
Fanny O
Went here also on New Year’s Eve set menu £39 per head starter ok main food was supposed to Be hunter chicken and triple cooked chips chips were triple microwaved but hot and chicken was cold sent that back and ended up with desert not much you can do wrong with a shop bought banoffee cheesecake shocking won’t bother spending my money locally again.
Sam R
We were booked in for a matinee at Shakespeare North and had planned to eat in their cafe, but found it was only offering snacks as the chef was off sick. The lovely team at Imaginarium managed to squeeze us in despite being busy, and we really enjoyed our lunch. The pasta with creamy garlic sauce was luscious.
Paul Bartley
A hidden gem. Within cricket ? ball throwing distance of The Shakespeare North. Didn't know how close it was until a staff member asked if we were attending the theatre. So they could prompt us 5 minutes beforehand . Very professional and courteous.The food was delicious and plentiful. Staff attentive and polite. The bistro is surrounded by ample parking paid for via the NCP app.Looking forward to my next visit. My only criticism would be that it did not open during the day for coffee. Prices are much cheaper than most coffee shops. Please put pizza on the menu. Food of the gods and children alike!
Nikki C
I hired the Imaginarium for a surprise party for my boyfriends 40th. From booking the venue, sorting out what food we wanted, to organising the night, Robyn and the staff were amazing! The staff on the night couldn’t have been more accommodating, helpful and friendly. The food was amazing and the drinks so reasonably priced. I will be hiring the venue again! ❤️
Danny Paxton
Top notch food and service last night@ thanks guys ?
Charl8889
Have been in the past and really loved the setting and ambience however we went to the Halloween party yesterday and they had sold too many tickets. It was so busy so our children struggled to join in as they are so young. The entertainment was geared towards older children so as a result of this the younger children just ran around wild. It would have been better to have had a toddler session and an older children session.
Myself, my husband and our 4 year old daughter visited tonight for an early tea and had a fabulous time. The place itself is lovely and cozy and really well decorated. The waiting staff are so friendly, particularly the young man who served us for most of the evening… he and the chef also went out of their way to accommodate our daughter’s strange little requests (e.g chicken nuggets with carbonara!) and nothing was too much trouble. The food itself was tasty as well. We will definitely be returning :-)
7lindyr
First time I'd been here and what a cute little place! Lovely cosy feel to it. Italian theme with old style Italian music to match. I ordered the lasagne and salad and my husband ordered the halloumi burger. Both were tasty and filling. We had biscoff cheesecake for dessert which was delicious! Great service. Will go again!
Amanda E
Wow what can I say I wish I could give more stars. After not knowing where to throw my little boys 1st birthday party we come for tea one night and seen the soft play and dine which is an amazing idea for little ones. I enquired about having the party here and the manger couldn’t have been more helpful. We had the party in the roundhouse section of the bistro and hired the soft play from there sister company imagine soft play it was perfect for the little ones and we had a bouncy castle outside the round house. Food was absolutely gorgeous everyone was giving compliments to the chef. It was a perfect day for my little boy I couldn’t be more thankful. Everything about it was amazing start to finish thankyou again for making my little boys birthday the best day ever x
Keeley C
Gorgeous restaurant with the perfect addition for little ones, soft play and dine is the best idea when you don’t want your baby sitting in a chair waiting for food (or waiting for us to finish eating!) a lovely dining area with super helpful staff and management! The food is always spot on and even the chef knows my regular order now ?
prescotandy
Really disappointed with immaginarium bistro, it had improved over the past 12 months but has gone down the pan again. Chorizo in honey was like chewing a sticky toffee and the chips were really undercooked. They did change them but by the time they arrived the rest of the meal had been eaten. Overall really disappointed.
Wouldn’t recommend visiting. Food looks lovely online (and probably tastes it), Sadly we didn’t get the chance to try any of it as my experience was shortly turned sour.We booked online for a midweek offer they had been promoting, after having a drink, a lovely young girl took our order, we made the waitress aware that we was making use of the aforementioned offer while ordering our food, this was fine we was told. Fifteen minutes go by and the waitress comes back to us proclaiming that we now cannot use this offer as we have not put a certain code in our booking reference - which was firstly not mentioned on their social media where I saw the offer (see attached image) and secondly they had no problem letting us all order our food in the first place.We admitted that we didn’t know anything about this reference, I politely asked to have a word with the manager, I explained the situation to her and asked the obvious question of can we not just book another table for now with this reference code and she basically said no, as we have already booked our table ( the restaurant was completely empty to add, us being the only people in there) surely some custom is better than none?If the manager would have at-least tried to show some sincerity or even a simple apology for THEIR mistake, we would have happily paid full price for the meal but the manner we was spoken to was totally demeaning and at this point we we had been put off dining in there. With no attempt to resolve the situation the manager walked away, shortly after, the bill for our drinks was put on our table (despite still having 3/4 of a drink still) and coincidentally the music was abruptly turned off- the atmosphere instantly went from bad to worse.Safe to say I won’t be returning anytime soon due to the appalling customer service.
Monday evening I was scrolling down my instagram feed and up popped the attached post which boasted 50% off food, happy days I was thinking.. a nice mid week treat with a couple of drinks after work with a cheeky discount, well don’t I REGRET seeing that post now!Upon entering we was greeted by a loverly young waitress who showed us to our table, I explained we had booked online for two people and asked if it’s okay for a third guest to join us to which she assured us this was no problem, very polite may I add.We proceeded to sit down, order drinks and ask if the set menu was included in the 50% off deal advertised on instagram, yes that’s all included she replied. Order placed, 15 minutes goes by and all three of us drooling at the thought of steak, bruschetta and calamari arriving any second… and then CRASH BANG WOLLOP.“When youse booked did you write the special code in the comments section?”FFS here we go I thought silly me I haven't wrote the secret password in the bloody comment section!Sat there drowning in embarrassment alls I could wonder is how one shall acquire thy secret password to the 50% off when there is NO mention of it what so ever in the advertisement. So after double checking the post and my sanity we asked to speak to the manager to resolve the situation.Thud..thud..thud a black cloud of misery in the form of a restaurant manager appeared. To keep a long story short any attempt at keeping our buissness was shot to the ground and shortly after the bill arrived for our drinks un requested.Thankfully the spice chilli up the road saved the day, with top notch service and food as always.Not even I could IMAGINE the experience we had tonight.
We've been to Imaginarium a few times now as it's local to us and it's such a lovely place to enjoy some great food and great service. Today we tested their new Sunday roast via Just Eat and it was really good! Delivery was quick, packaged up well and still hot. The mash especially was really creamy and tasty! Always one of our fav places to eat.
Superb food, friendly staff and quick service. Will definitely be going again soon. Presentation of food was fantastic.
Went here also on New Year’s Eve set menu £39 per head starter ok main food was supposed to Be hunter chicken and triple cooked chips chips were triple microwaved but hot and chicken was cold sent that back and ended up with desert not much you can do wrong with a shop bought banoffee cheesecake shocking won’t bother spending my money locally again.
We were booked in for a matinee at Shakespeare North and had planned to eat in their cafe, but found it was only offering snacks as the chef was off sick. The lovely team at Imaginarium managed to squeeze us in despite being busy, and we really enjoyed our lunch. The pasta with creamy garlic sauce was luscious.
A hidden gem. Within cricket ? ball throwing distance of The Shakespeare North. Didn't know how close it was until a staff member asked if we were attending the theatre. So they could prompt us 5 minutes beforehand . Very professional and courteous.The food was delicious and plentiful. Staff attentive and polite. The bistro is surrounded by ample parking paid for via the NCP app.Looking forward to my next visit. My only criticism would be that it did not open during the day for coffee. Prices are much cheaper than most coffee shops. Please put pizza on the menu. Food of the gods and children alike!
I hired the Imaginarium for a surprise party for my boyfriends 40th. From booking the venue, sorting out what food we wanted, to organising the night, Robyn and the staff were amazing! The staff on the night couldn’t have been more accommodating, helpful and friendly. The food was amazing and the drinks so reasonably priced. I will be hiring the venue again! ❤️
Top notch food and service last night@ thanks guys ?
Have been in the past and really loved the setting and ambience however we went to the Halloween party yesterday and they had sold too many tickets. It was so busy so our children struggled to join in as they are so young. The entertainment was geared towards older children so as a result of this the younger children just ran around wild. It would have been better to have had a toddler session and an older children session.
Restaurantji Recommends
Myself, my husband and our 4 year old daughter visited tonight for an early tea and had a fabulous time. The place itself is lovely and cozy and really well decorated. The waiting staff are so friendly, particularly the young man who served us for most of the evening… he and the chef also went out of their way to accommodate our daughter’s strange little requests (e.g chicken nuggets with carbonara!) and nothing was too much trouble. The food itself was tasty as well. We will definitely be returning :-)
First time I'd been here and what a cute little place! Lovely cosy feel to it. Italian theme with old style Italian music to match. I ordered the lasagne and salad and my husband ordered the halloumi burger. Both were tasty and filling. We had biscoff cheesecake for dessert which was delicious! Great service. Will go again!
Wow what can I say I wish I could give more stars. After not knowing where to throw my little boys 1st birthday party we come for tea one night and seen the soft play and dine which is an amazing idea for little ones. I enquired about having the party here and the manger couldn’t have been more helpful. We had the party in the roundhouse section of the bistro and hired the soft play from there sister company imagine soft play it was perfect for the little ones and we had a bouncy castle outside the round house. Food was absolutely gorgeous everyone was giving compliments to the chef. It was a perfect day for my little boy I couldn’t be more thankful. Everything about it was amazing start to finish thankyou again for making my little boys birthday the best day ever x
Gorgeous restaurant with the perfect addition for little ones, soft play and dine is the best idea when you don’t want your baby sitting in a chair waiting for food (or waiting for us to finish eating!) a lovely dining area with super helpful staff and management! The food is always spot on and even the chef knows my regular order now ?
Really disappointed with immaginarium bistro, it had improved over the past 12 months but has gone down the pan again. Chorizo in honey was like chewing a sticky toffee and the chips were really undercooked. They did change them but by the time they arrived the rest of the meal had been eaten. Overall really disappointed.