Morrisons is our go to shop. Considering they have taken tills away for self serve, we got served quickly with a check out operator. The cafe on the other hand needed at least another 3 people working in it. We only went for a quick coffee before shopping, but had to have hot choc as machine needed sorting out. Tables needed cleaning, not just because people were not putting their plates on the trolley. But hey, at the till there was an ad for staff wanted ?
Martin Dunne
My daughter who lives in Wattisfield had a click and collect on the 23rd of December and what a terrible experience it was.She had booked a slot from 1-2pm only to be phoned up by the store at 13.30 to ask where she was.?When she questioned this she was told by a member of staff that they had been told to do it by their manager.She arrived at Morrisons to find her shopping had been left at the kerbside in the heavy rain.As she had a lot of unavailable items she then went in the store to see if they were in stock and as in previous visits found most of them,upon questioning the staff she was told the shoppers were to busy to find the items.Well Morrisons you have just lost about £6k in sales to Asda, with service like that it's no wonder your business is 6bn in debt.Very sloppy customer service and standards,and you've only received one ⭐ because I couldn't give you nothing.?Martin Dunne.
Crowes Boy
No fresh pancakes for a month now, lose a star for that. Otherwise the store isn't swarmed by staff filling orders, unlike Tesco, that's worth something to me. Staff were pleasant and helpful when needed.
Sue Ovard
Ate lunch in their on-site cafe.A small wait for the food as they were busy.But it was worth waiting for! Really tasty and hot.Nice staff member served us and was chatty.Cleared our table quickly and checked we had enjoyed our food.
Debz Galloway
Great produce, lots of choice. The deli counter is to die for and the fresh bread is out of this world. Wonderful staff who are always helpful.
Denis Pye
In the Diss store for our usual monthly big shop, and made many new friends. All of them saying to each other "Do you know where Freefrom is? Have you seen the gravy mixes?" And so on.Which management genius decided a) to revamp the store just before Christmas, and b) change all the shelves without putting up aisle labels? Could not find much of what we wanted, and fled next door to Tesco. At least most of their shelves were stocked. What's happening with Morrison?
Jacqueline Curtis
Referbisment lots of empty shelves.Hate the new self scan for trolley shop. Not big enough scales toget fully trolley load on. Tesco self scan so much better.
Pat Marlow
Bought wines, everything clearly marked. Nice staff. Clean and tidy, not too busy. Easy to park.
Susan Purkiss
Staff helpful. Lovely little ginger men biscuits keep calling me back. Some good prices.
Neurion
This store has been my chosen store for the last year, but I'm switching over to Tesco now. They've made a lot of changes, including getting rid of most of the tills and making the self checkout weighing bit tiny, so I end up having to stack things up on each other just from 1 basket of shopping. Over in the freezer section is poor too. No lights in half of them, so you can't see anything inside and it's always flooding. They are constantly moving where things are located too. They've moved the burger buns away from the bread aisle now for some reason for example. It's not a bad store, but it's certainly slowly declining.
Been using this store since the days of it being a Safeway.Sorry to say but last couple of years standards have slipped remarkably.Went in at 7.00 am to do a big shop and half the shelves were bare and I had to wait 20 minutes in queue to pay as only two aisles open and some bright spark has ripped out most of the aisles and replaced them with the small shop self serving units.What happened to the two large self serving aisles! Utter numptys…Will be going elsewhere from now on
Charlie Easton
TLDR: go to Tescos.You know when you're in a shop or restaurant, something goes wrong, and the heroic efforts of the staff turn a bad experience into something good, something worth commenting about?The two colleagues we encountered at Morrisons Diss took a bad situation and made it worse by heroically enforcing company policy without sense checking the reality of the situation, heroically overreaching it so it was incorrectly applied, and heroically displaying such a graceless and hostile attitude I very much sense these are those unfortunate people in customer service roles who delight in winding up their customers. I wished them a good evening and haven't been back to a Morrisons since.There's no sense complaining, this being a longstanding British tradition, but I do get a pretty thrill every time I spend my money elsewhere, and I really do pity those poor souls stuck in roles for which they are clearly unsuited.
Vincent mcgrath
went to Morrisons in Diss today. decided to have a breakfast, bad decision. breakfast was made up of 1 piece of bacon the size of a postage stamp,1 sausage good quality, 1 small egg over cooked, beans,half tomato, 1 very small piece of black pudding which they charged 99p for.total £5.98.absolutely disgusting for this price.will never go Morrisons again.
John Grainger
Its a problem just now with Morrisons, the new owners want big profits to meet the loans, so staff cut backs and shrinkflation in the cafe are to be expected, that aside it was a pleasant enough branch, staff were friendly and knowledgeable and the place was clean and tidy.
Sue Sargent
Today I queued for ten minutes at fresh fish counter, no one came, always the same at this counter. Had to buy pre packed fish...... I complained. Not something I normally do. This submission is only in relation to fish counter
Morrisons is our go to shop. Considering they have taken tills away for self serve, we got served quickly with a check out operator. The cafe on the other hand needed at least another 3 people working in it. We only went for a quick coffee before shopping, but had to have hot choc as machine needed sorting out. Tables needed cleaning, not just because people were not putting their plates on the trolley. But hey, at the till there was an ad for staff wanted ?
My daughter who lives in Wattisfield had a click and collect on the 23rd of December and what a terrible experience it was.She had booked a slot from 1-2pm only to be phoned up by the store at 13.30 to ask where she was.?When she questioned this she was told by a member of staff that they had been told to do it by their manager.She arrived at Morrisons to find her shopping had been left at the kerbside in the heavy rain.As she had a lot of unavailable items she then went in the store to see if they were in stock and as in previous visits found most of them,upon questioning the staff she was told the shoppers were to busy to find the items.Well Morrisons you have just lost about £6k in sales to Asda, with service like that it's no wonder your business is 6bn in debt.Very sloppy customer service and standards,and you've only received one ⭐ because I couldn't give you nothing.?Martin Dunne.
No fresh pancakes for a month now, lose a star for that. Otherwise the store isn't swarmed by staff filling orders, unlike Tesco, that's worth something to me. Staff were pleasant and helpful when needed.
Ate lunch in their on-site cafe.A small wait for the food as they were busy.But it was worth waiting for! Really tasty and hot.Nice staff member served us and was chatty.Cleared our table quickly and checked we had enjoyed our food.
Great produce, lots of choice. The deli counter is to die for and the fresh bread is out of this world. Wonderful staff who are always helpful.
In the Diss store for our usual monthly big shop, and made many new friends. All of them saying to each other "Do you know where Freefrom is? Have you seen the gravy mixes?" And so on.Which management genius decided a) to revamp the store just before Christmas, and b) change all the shelves without putting up aisle labels? Could not find much of what we wanted, and fled next door to Tesco. At least most of their shelves were stocked. What's happening with Morrison?
Referbisment lots of empty shelves.Hate the new self scan for trolley shop. Not big enough scales toget fully trolley load on. Tesco self scan so much better.
Bought wines, everything clearly marked. Nice staff. Clean and tidy, not too busy. Easy to park.
Staff helpful. Lovely little ginger men biscuits keep calling me back. Some good prices.
This store has been my chosen store for the last year, but I'm switching over to Tesco now. They've made a lot of changes, including getting rid of most of the tills and making the self checkout weighing bit tiny, so I end up having to stack things up on each other just from 1 basket of shopping. Over in the freezer section is poor too. No lights in half of them, so you can't see anything inside and it's always flooding. They are constantly moving where things are located too. They've moved the burger buns away from the bread aisle now for some reason for example. It's not a bad store, but it's certainly slowly declining.
Restaurantji Recommends
Been using this store since the days of it being a Safeway.Sorry to say but last couple of years standards have slipped remarkably.Went in at 7.00 am to do a big shop and half the shelves were bare and I had to wait 20 minutes in queue to pay as only two aisles open and some bright spark has ripped out most of the aisles and replaced them with the small shop self serving units.What happened to the two large self serving aisles! Utter numptys…Will be going elsewhere from now on
TLDR: go to Tescos.You know when you're in a shop or restaurant, something goes wrong, and the heroic efforts of the staff turn a bad experience into something good, something worth commenting about?The two colleagues we encountered at Morrisons Diss took a bad situation and made it worse by heroically enforcing company policy without sense checking the reality of the situation, heroically overreaching it so it was incorrectly applied, and heroically displaying such a graceless and hostile attitude I very much sense these are those unfortunate people in customer service roles who delight in winding up their customers. I wished them a good evening and haven't been back to a Morrisons since.There's no sense complaining, this being a longstanding British tradition, but I do get a pretty thrill every time I spend my money elsewhere, and I really do pity those poor souls stuck in roles for which they are clearly unsuited.
went to Morrisons in Diss today. decided to have a breakfast, bad decision. breakfast was made up of 1 piece of bacon the size of a postage stamp,1 sausage good quality, 1 small egg over cooked, beans,half tomato, 1 very small piece of black pudding which they charged 99p for.total £5.98.absolutely disgusting for this price.will never go Morrisons again.
Its a problem just now with Morrisons, the new owners want big profits to meet the loans, so staff cut backs and shrinkflation in the cafe are to be expected, that aside it was a pleasant enough branch, staff were friendly and knowledgeable and the place was clean and tidy.
Today I queued for ten minutes at fresh fish counter, no one came, always the same at this counter. Had to buy pre packed fish...... I complained. Not something I normally do. This submission is only in relation to fish counter