Staff Christmas party - huge expanse of white tablecloth on a round table without festive decor, no salt/pepper, no water and the smallest dish of cranberry sauce for 8 people. Starter was ok. Turkey dinner was horrible with undercooked roast potatoes and a frozen Yorkshire pudding. It was so tasteless I literally had no idea what was in my mouth. Thank god for wine. The mousse dessert was less mousse and more mud. The bar was a table in the corner. I asked for water which they had none. I was so thirsty I bought a coke which I normally avoid for the sake of my teeth and diabetes. The staff seemed stressed and miserable - we know that some of them were not being paid. We went downstairs to the ‘dance floor’ which was a sweaty corner of the room and was soon too full to even do a side step! Another staff party soon claimed the tiny space as their own and so we shuffled out with some of our party going somewhere else whilst the rest of us went home to contemplate why we had politely paid for the disastrous food and vowing to go McDonald’s next Christmas. Email complaints have been left unanswered.
Louloubelle1979
Came for a Christmas party with my work. Hands down the worst meals I've ever had. The turkey main had very few vegetables (which were over cooked) and the meal was cold. I had rice pudding which, omg was absolutely awful. The atmosphere was terrible with grumpy unhappy staff, whom some looked like they were on the way to the skate park in their goodies and trainers. Several of us complained to staff who just grunted at us. Also I have emailed about this and didn't want to leave a bad review but I have had no reply. In these difficult times it's awful you take money off people for such terrible service and food.
Lisa J
I wouldn’t even star it, it was that bad. Prawns were so cold only just defrosted. Fish had one mouthful and couldn’t eat anymore. It was a Christmas party night, an atmosphere was awful, left early. I will never go again
nikki_rudd
2/12/23 The Worst Christmas Party Night I have ever been to Starter - Prawn Cocktail Bit of chopped iceberg lettuce with couple of spoonfuls of prawn cocktail no bread on my plate and you only got 1 triangle of bread Main - Beef Beef so tough couldn’t eat it Mash Luke warm Veg so over cooked Yorkshire pudding definitely not homemade Glad I didn’t have dessert Bar in corner if you could call it a bar No Atmosphere Downstairs was the music which was rubbish no atmosphere down there either. So we left and went elsewhere I left a Birthday present there and couldn’t phone until Wednesday to ask if it had been handed in. Spoke to manager who said he would ask his staff but had no phone call back to let me know if it had been handed in. Would not recommend
Tracy S
We came for the Xmas menu. We both had the Turkey main and Choc moose with shortbread. Arrived and was seated in one of the function rooms. Food came within 10 mins. Very very nice. Good atmosphere for Xmas parties. Though I think because we were a small party of 2 is why they forgot about us and 45 mins after dessert, we finally got our coffee and mince pie. The staff were very apologetic though. We would come back again as the staff are friendly and the food very good.
Gary S
Went in Friday evening to try their Christmas menu, with main and dessert costing £28 each with a coffee and a mince pie to finish off. Food was nice and thoroughly enjoyed, service for main and dessert was good, but we were forgotten about for the coffee and mince pie and had to end up reminding them. In their defence they were busy but being pre-booked management should prepare for this.
Natalie C
Where do I start??!! So we booked The Rathskeller for our annual Christmas Party for Saturday, booked in advance and pre ordered our menu choices as instructed. We arrived at 6:50 but unfortunately some of the party was running late. The staff came and asked the rest us how long they were going to be and they happily waited for them to arrive. Starters started to arrive but waiting on some more to come out. 10 minutes went past and we asked where the rest of our starters are, to be told "we don't have anymore to come" to which we disagreed and showed the staff our order that we brought along with us. Finally the rest of our started arrived. We had some wrong starters brought out also. One member of the party had Crayfish cocktail (similar to a Prawn cocktail) to find her crayfish was still frozen. We ordered a bottle of white wine which was served warm. Mains arrived. We asked for salt and pepper to be told, they were on a plate in the middle and they were sachets. We then asked for salt and pepper grinders instead. Most of our vegetables were over cooked. My plate had carrots that were old, white and wrinkly. Desserts were okay. The vegan dessert was tasteless and watery. We then made our way to the lower floor to have our entertainment which was part of the package. We made out way to our reserved table. The DJ wasn't playing the best music, more like background music but it was nice to be able to talk. Further on in the night, when most people were quite merry and wanting to dance. One of my team went to request a song from the DJ who basically told her "on her bike" (a polite way of saying it) The girlfriend who had come with the DJ then got involved and wanted to have a fight outside. THEN one of the staff member while working came up to my staff member as she made her way out of the building escorted by another team member... PUSHED her full force where I had to catch her and so did another team member so she didn't fall to the floor and bang her head. On that we were all asked to leave, including other parties that were there. Another party, also commented on how much a joke the DJ was and the girlfriend and that she had been causing issues all night. One of the waitress, keep apologizing to us all and she was commenting on how much a joke the DJ & his girlfriend were! DJ was very unprofessional and was topped off by the girlfriend drama. Quite embarrassing really for him. Overall, the worst christmas party we have ever attended. Such a waste of money and obviously trying to take advantage of the time of year. Who goes to a Christmas party to be assaulted by a staff member?! Never again!!
Shop online Watch
The best foods the best testThanks for your
Faye Allison
Poor food. Poor service. Been a couple of times, to give it the benefit of the doubt. Always Poor. Shame as a lovely setting on the Quay.
Karl Callaby
Nice place. Shame they inflated their prices when the speedboat race was in town.
I visited the venue on a work night out on the 28th January 2023 at 6pm.On arrival thought entrance was very shabby with floor tiles peeling up, caught my foot in one. Was seated upstairs, which was very cold. Only 2 radiators covering the whole area which was a large area. The menu was rather sparse, on choosing the burger meal, which I thought was the only dish I'd want. When the food arrived, everything was fine, but thought the plate looked somewhat empty. When re checking the menu after eating, found there was onion rings, coleslaw, side salad oh and bacon from in the burger all missing!! The waitress asked if all was fine to which we replied yes. Of all the 8 people on the table, no one would return. On leaving, had to use the facilities, to which were also of poor decor/cleanliness. Would not be recommending The Rathskeller...
James Wittlow
Food in this place WAS good 2 years ago, gone downhill rapidly, food is not worth the prices they're trying to charge now, The Rathskeller burger is a big let down, burger didnt look overly appetising with the Hockey puck "burger" patty inside, I had to cut the burger up like you would a cake to take a bite of the thing, just gonna cut it short now and say the best thing about my visit was my pint, so that's something I guess ?Not impressed.
PAVIR
We made a booking at this restaurant and were there on time on a Saturday afternoon to find to our pleasant ...not...surprise that the restaurant does not offer lunch anymore. They were blissfully unaware on the booking reservation. It was deserted when I entered the place and the lady at the counter said she can't access their emails anymore.
Staff Christmas party - huge expanse of white tablecloth on a round table without festive decor, no salt/pepper, no water and the smallest dish of cranberry sauce for 8 people. Starter was ok. Turkey dinner was horrible with undercooked roast potatoes and a frozen Yorkshire pudding. It was so tasteless I literally had no idea what was in my mouth. Thank god for wine. The mousse dessert was less mousse and more mud. The bar was a table in the corner. I asked for water which they had none. I was so thirsty I bought a coke which I normally avoid for the sake of my teeth and diabetes. The staff seemed stressed and miserable - we know that some of them were not being paid. We went downstairs to the ‘dance floor’ which was a sweaty corner of the room and was soon too full to even do a side step! Another staff party soon claimed the tiny space as their own and so we shuffled out with some of our party going somewhere else whilst the rest of us went home to contemplate why we had politely paid for the disastrous food and vowing to go McDonald’s next Christmas. Email complaints have been left unanswered.
Came for a Christmas party with my work. Hands down the worst meals I've ever had. The turkey main had very few vegetables (which were over cooked) and the meal was cold. I had rice pudding which, omg was absolutely awful. The atmosphere was terrible with grumpy unhappy staff, whom some looked like they were on the way to the skate park in their goodies and trainers. Several of us complained to staff who just grunted at us. Also I have emailed about this and didn't want to leave a bad review but I have had no reply. In these difficult times it's awful you take money off people for such terrible service and food.
I wouldn’t even star it, it was that bad. Prawns were so cold only just defrosted. Fish had one mouthful and couldn’t eat anymore. It was a Christmas party night, an atmosphere was awful, left early. I will never go again
2/12/23 The Worst Christmas Party Night I have ever been to Starter - Prawn Cocktail Bit of chopped iceberg lettuce with couple of spoonfuls of prawn cocktail no bread on my plate and you only got 1 triangle of bread Main - Beef Beef so tough couldn’t eat it Mash Luke warm Veg so over cooked Yorkshire pudding definitely not homemade Glad I didn’t have dessert Bar in corner if you could call it a bar No Atmosphere Downstairs was the music which was rubbish no atmosphere down there either. So we left and went elsewhere I left a Birthday present there and couldn’t phone until Wednesday to ask if it had been handed in. Spoke to manager who said he would ask his staff but had no phone call back to let me know if it had been handed in. Would not recommend
We came for the Xmas menu. We both had the Turkey main and Choc moose with shortbread. Arrived and was seated in one of the function rooms. Food came within 10 mins. Very very nice. Good atmosphere for Xmas parties. Though I think because we were a small party of 2 is why they forgot about us and 45 mins after dessert, we finally got our coffee and mince pie. The staff were very apologetic though. We would come back again as the staff are friendly and the food very good.
Went in Friday evening to try their Christmas menu, with main and dessert costing £28 each with a coffee and a mince pie to finish off. Food was nice and thoroughly enjoyed, service for main and dessert was good, but we were forgotten about for the coffee and mince pie and had to end up reminding them. In their defence they were busy but being pre-booked management should prepare for this.
Where do I start??!! So we booked The Rathskeller for our annual Christmas Party for Saturday, booked in advance and pre ordered our menu choices as instructed. We arrived at 6:50 but unfortunately some of the party was running late. The staff came and asked the rest us how long they were going to be and they happily waited for them to arrive. Starters started to arrive but waiting on some more to come out. 10 minutes went past and we asked where the rest of our starters are, to be told "we don't have anymore to come" to which we disagreed and showed the staff our order that we brought along with us. Finally the rest of our started arrived. We had some wrong starters brought out also. One member of the party had Crayfish cocktail (similar to a Prawn cocktail) to find her crayfish was still frozen. We ordered a bottle of white wine which was served warm. Mains arrived. We asked for salt and pepper to be told, they were on a plate in the middle and they were sachets. We then asked for salt and pepper grinders instead. Most of our vegetables were over cooked. My plate had carrots that were old, white and wrinkly. Desserts were okay. The vegan dessert was tasteless and watery. We then made our way to the lower floor to have our entertainment which was part of the package. We made out way to our reserved table. The DJ wasn't playing the best music, more like background music but it was nice to be able to talk. Further on in the night, when most people were quite merry and wanting to dance. One of my team went to request a song from the DJ who basically told her "on her bike" (a polite way of saying it) The girlfriend who had come with the DJ then got involved and wanted to have a fight outside. THEN one of the staff member while working came up to my staff member as she made her way out of the building escorted by another team member... PUSHED her full force where I had to catch her and so did another team member so she didn't fall to the floor and bang her head. On that we were all asked to leave, including other parties that were there. Another party, also commented on how much a joke the DJ was and the girlfriend and that she had been causing issues all night. One of the waitress, keep apologizing to us all and she was commenting on how much a joke the DJ & his girlfriend were! DJ was very unprofessional and was topped off by the girlfriend drama. Quite embarrassing really for him. Overall, the worst christmas party we have ever attended. Such a waste of money and obviously trying to take advantage of the time of year. Who goes to a Christmas party to be assaulted by a staff member?! Never again!!
The best foods the best testThanks for your
Poor food. Poor service. Been a couple of times, to give it the benefit of the doubt. Always Poor. Shame as a lovely setting on the Quay.
Nice place. Shame they inflated their prices when the speedboat race was in town.
Restaurantji Recommends
Great pub
Delightful food and lovely, quick service.
I visited the venue on a work night out on the 28th January 2023 at 6pm.On arrival thought entrance was very shabby with floor tiles peeling up, caught my foot in one. Was seated upstairs, which was very cold. Only 2 radiators covering the whole area which was a large area. The menu was rather sparse, on choosing the burger meal, which I thought was the only dish I'd want. When the food arrived, everything was fine, but thought the plate looked somewhat empty. When re checking the menu after eating, found there was onion rings, coleslaw, side salad oh and bacon from in the burger all missing!! The waitress asked if all was fine to which we replied yes. Of all the 8 people on the table, no one would return. On leaving, had to use the facilities, to which were also of poor decor/cleanliness. Would not be recommending The Rathskeller...
Food in this place WAS good 2 years ago, gone downhill rapidly, food is not worth the prices they're trying to charge now, The Rathskeller burger is a big let down, burger didnt look overly appetising with the Hockey puck "burger" patty inside, I had to cut the burger up like you would a cake to take a bite of the thing, just gonna cut it short now and say the best thing about my visit was my pint, so that's something I guess ?Not impressed.
We made a booking at this restaurant and were there on time on a Saturday afternoon to find to our pleasant ...not...surprise that the restaurant does not offer lunch anymore. They were blissfully unaware on the booking reservation. It was deserted when I entered the place and the lady at the counter said she can't access their emails anymore.