First at this Costa, opposite Jarrolds, and staff were friendly and helpful. Good flat white too.
Ma Ghonim
Good and
Trudy Clayton
Nice shop,not too crowded,staff were
Nadya Todorova
All good but needs updating of the opening times which I suggest now second time. They open at 7:30 am instead of 7 am.
Colin Moore
Arrived at 5.15 when closing at 6 and decided they could not serve us in proper china cups. Apparently the dish washer was broken all day, yet there were other customers not using takeaway cups. Very disappointed by Eva and her team. I have previously used Costa loyally, but give the poor attitude of this shop we decided to use Nero instead. The quality was just as good, and despite the shops closing at the same time, had no problem serving us in china cups. I know which chain I will be visiting in future.
Tamarra Millar-Swann
1st time been in this particular Costa, wasn't as friendly.as others in Norwich, food was good, my drink wasn't exactly hot hot, service was very slow, asking me to move close to the person in front so the person behind could scan their card. Could t really move forward at all. No smiley workers at all .
Samantha
Coffee shop on corner of London Street and Gentleman's Walk in Norwich City centreOpposite Norwich MarketAnd near jarrolds department
Erdem ERGİN
Very cosy place to work and meeting.
Richard M
Not happy or helpful staff, asked for a sausage bap and nobody was interested in looking, next time I'll try Starbucks or Cafe Nero a little further along! Oh and all the toilets were locked, looking at other comments presumably as they couldn't be bothered to clean them.
Tasha Gille
Clean place with friendly staff and great coffee ☕✅
Oi, blimey! So, there I was, chillin' in Costa Coffee, right? Munchin' on me cake, feelin' proper posh, ya know? Then, bam! Butterfingers kicked in, cake hit the deck. But the barista, bless 'er, she saw the state I was in and hooked me up with a freebie. No word of a lie, it was like winnin' the cake lottery in the middle of the endz!
nigel osborne
Toilet facilities appalling, 2 toilets both saying this toilet is closed, please use the other one. The staff all claim the were unaware but customers, didn't put the note on the doors. Then you get a code on your receipt that doesn't work, by which time you have pissed yourself.
W
Rather dirty city Costa.Staff meant well and perhaps they were overwhelmed but most tables were covered in crumbs, spilt drinks and detritus.Asked for cloth to clean my table myself but they refused saying they couldn't have customers do that which I appreciate but I wouldn't have minded and would have been quicker. Instead we waited 10 minutes like gooseberries for someone to come and clean rubbish that previous dirty customers had left behind.
Rizalina Zarcilla
Usually great place to go.. but this time the female staff was a bit grumpy with my query (did not see the butter)... Still .. coffee is great... just bad customer service with this particular staff. ....and one more thing... upon checking my receipt I discovered that I was overcharged.. I only bought 1 portion of toast (£2.10), I was charged twice..
Daz “Daznch”
The lady dealing with me was rude, I have a hidden disability and don't hear well. I will not attend this costa anymore, I have deleted my account and rather give my money to a company with better customer care. This costa meant to open at 7am but you lucky if it is open by 8am.
First at this Costa, opposite Jarrolds, and staff were friendly and helpful. Good flat white too.
Good and
Nice shop,not too crowded,staff were
All good but needs updating of the opening times which I suggest now second time. They open at 7:30 am instead of 7 am.
Arrived at 5.15 when closing at 6 and decided they could not serve us in proper china cups. Apparently the dish washer was broken all day, yet there were other customers not using takeaway cups. Very disappointed by Eva and her team. I have previously used Costa loyally, but give the poor attitude of this shop we decided to use Nero instead. The quality was just as good, and despite the shops closing at the same time, had no problem serving us in china cups. I know which chain I will be visiting in future.
1st time been in this particular Costa, wasn't as friendly.as others in Norwich, food was good, my drink wasn't exactly hot hot, service was very slow, asking me to move close to the person in front so the person behind could scan their card. Could t really move forward at all. No smiley workers at all .
Coffee shop on corner of London Street and Gentleman's Walk in Norwich City centreOpposite Norwich MarketAnd near jarrolds department
Very cosy place to work and meeting.
Not happy or helpful staff, asked for a sausage bap and nobody was interested in looking, next time I'll try Starbucks or Cafe Nero a little further along! Oh and all the toilets were locked, looking at other comments presumably as they couldn't be bothered to clean them.
Clean place with friendly staff and great coffee ☕✅
Restaurantji Recommends
Oi, blimey! So, there I was, chillin' in Costa Coffee, right? Munchin' on me cake, feelin' proper posh, ya know? Then, bam! Butterfingers kicked in, cake hit the deck. But the barista, bless 'er, she saw the state I was in and hooked me up with a freebie. No word of a lie, it was like winnin' the cake lottery in the middle of the endz!
Toilet facilities appalling, 2 toilets both saying this toilet is closed, please use the other one. The staff all claim the were unaware but customers, didn't put the note on the doors. Then you get a code on your receipt that doesn't work, by which time you have pissed yourself.
Rather dirty city Costa.Staff meant well and perhaps they were overwhelmed but most tables were covered in crumbs, spilt drinks and detritus.Asked for cloth to clean my table myself but they refused saying they couldn't have customers do that which I appreciate but I wouldn't have minded and would have been quicker. Instead we waited 10 minutes like gooseberries for someone to come and clean rubbish that previous dirty customers had left behind.
Usually great place to go.. but this time the female staff was a bit grumpy with my query (did not see the butter)... Still .. coffee is great... just bad customer service with this particular staff. ....and one more thing... upon checking my receipt I discovered that I was overcharged.. I only bought 1 portion of toast (£2.10), I was charged twice..
The lady dealing with me was rude, I have a hidden disability and don't hear well. I will not attend this costa anymore, I have deleted my account and rather give my money to a company with better customer care. This costa meant to open at 7am but you lucky if it is open by 8am.