I had a dinner reservation for 12:30. Short notice I was told that we wouldn’t be going as the other party was unwell. I called to cancel and apologise at 1 o’clock as that was the earliest convenience. And they hung up on my apology mid sentence. It was disrespectful and disappointing to see as the place usually has rather good customer service. I understand it may have been annoying for them but their response was high unprofessional.
Ingrid Harrod
Staff were impolite and impatient. The food was still frozen in the middle in one case. The food was piled high but clearly reheated several times. The deserts took ages to come, then we were told we had to leave as soon as possible while we were still eating. One of the children with us was very sick the next day. He was the only one to have a hot dog. I will definitely avoid going there in future.
Toni Clark
Had a great evening 12 of us for a birthday meal food all came out hot and was deliciousParking: Parking is ok but if you go at a busy time it's quite hard to find a space but less busy times parking is no problem
Eamonn Fountain
Always a great experience at zaks great food great staff
Jeff A
Came here for work with 4 colleagues.Very busyOur table wasn't ready when we arrived so had to stand at the bar.Service was very good & food excellent & varied.
Mark Masters
As usual good food, friendly service and great atmosphere.Vegetarian options: Vegetarian, Gluten Free and Vegan menus available.
Tom Newman
After 20 years of loyalty, being spoken to after telling the manager and waitresses about a blue cheese and nut allergy we both received blue cheese starters... when commented we were asked to leave, and when I came back in the manager locked the door and called the police... we have the whole incident on camera and bet the response will be contact our email..
David Smith
Very welcoming atmosphere. Happy to make last minute adjustments to fit our children onto our booking with 10 minutes notice although a busy evening. Lovely food and fantastic
Adam Fenn
Excellent food with generous portion sizes. Always tastes amazing! The staff are always a pleasure too. Needs slightly better lighting (normal lights rather than multicoloured ones) but other than that; Zaks does the best burgers in Norfolk!
Sarah Clark-Quick
25th birthday treat for my youngest. Portion sizes are mega. Drinks list endless, including ice-cream floats and milkshakes to die for. Staff were really great. I don’t like American diners but I love this one.
Love this building, never can visit here and not order a burger, they're always lovely always leave feeling stuffed. Can't go wrong. Not the cheapest at 17 quid for burger topped with mac and cheese and tater tots but nice for a treat.Wheelchair accessibility: It's up a long path, from the car park, which goes up hill, not not mega steep. Might be able to park up close if you ask them, Isaw a delivery guy had parked right outside, I wish I had.I have mobility issues and found the walk to and from the car park hard work, was in pain later.
Stephan Hipwell
We come here for our mother's birthday usually once a year. Simple traditional American food. There's loads of variety of burgers and the portions are really big. Lovely atmosphere and decor.
I had a dinner reservation for 12:30. Short notice I was told that we wouldn’t be going as the other party was unwell. I called to cancel and apologise at 1 o’clock as that was the earliest convenience. And they hung up on my apology mid sentence. It was disrespectful and disappointing to see as the place usually has rather good customer service. I understand it may have been annoying for them but their response was high unprofessional.
Staff were impolite and impatient. The food was still frozen in the middle in one case. The food was piled high but clearly reheated several times. The deserts took ages to come, then we were told we had to leave as soon as possible while we were still eating. One of the children with us was very sick the next day. He was the only one to have a hot dog. I will definitely avoid going there in future.
Had a great evening 12 of us for a birthday meal food all came out hot and was deliciousParking: Parking is ok but if you go at a busy time it's quite hard to find a space but less busy times parking is no problem
Always a great experience at zaks great food great staff
Came here for work with 4 colleagues.Very busyOur table wasn't ready when we arrived so had to stand at the bar.Service was very good & food excellent & varied.
As usual good food, friendly service and great atmosphere.Vegetarian options: Vegetarian, Gluten Free and Vegan menus available.
After 20 years of loyalty, being spoken to after telling the manager and waitresses about a blue cheese and nut allergy we both received blue cheese starters... when commented we were asked to leave, and when I came back in the manager locked the door and called the police... we have the whole incident on camera and bet the response will be contact our email..
Very welcoming atmosphere. Happy to make last minute adjustments to fit our children onto our booking with 10 minutes notice although a busy evening. Lovely food and fantastic
Excellent food with generous portion sizes. Always tastes amazing! The staff are always a pleasure too. Needs slightly better lighting (normal lights rather than multicoloured ones) but other than that; Zaks does the best burgers in Norfolk!
25th birthday treat for my youngest. Portion sizes are mega. Drinks list endless, including ice-cream floats and milkshakes to die for. Staff were really great. I don’t like American diners but I love this one.
Restaurantji Recommends
Great menu settings and staff nice to see area
Very good as usual.
Superb food, lovely and friendly staff, and great
Love this building, never can visit here and not order a burger, they're always lovely always leave feeling stuffed. Can't go wrong. Not the cheapest at 17 quid for burger topped with mac and cheese and tater tots but nice for a treat.Wheelchair accessibility: It's up a long path, from the car park, which goes up hill, not not mega steep. Might be able to park up close if you ask them, Isaw a delivery guy had parked right outside, I wish I had.I have mobility issues and found the walk to and from the car park hard work, was in pain later.
We come here for our mother's birthday usually once a year. Simple traditional American food. There's loads of variety of burgers and the portions are really big. Lovely atmosphere and decor.