Terrible terrible customer service. Please sort it out
Ann “ADL666” Lazenby
Food arrived we ask for chow mein and Singapore vermicelli with only chicken. We received noodles and chicken cooked in salty soya sauce as a chow mein. Then the Singapore vermicelli with chicken was tasteless and was like super noodles with chicken. I rang and spoke with a very rude lady who needs to learn about customer service, who had a go at me when I said that the food was not what it should be and I was greeted with verbal abuse when calmly I said that chow mein has more than just dry salty noodles and chicken which clearly states on the menu. I was shouted at and told there are 3 different ones and should of explained properly when ordering what i wanted correctly. Then after more abuse the manager came on the phone he was very rude and said the exact same thing as the rude lady. I have checked the menu and there is only one chicken chow main which clearly states other items in the dish. When trying to ask them to stop shouting at me I explained about my partner meal which was again uneadable and was like super noodles with chicken , he continued to shout at me. Don't order here only cares about money and to add to that as we scrapped the food in the bin there was a hair and black stuff that looked like it was scrapped of the pan. Dirty food. Then he puts the phone down on me. Thats all fine I will take it further. I would not feed an animal this. Never have i had such abuse from anyone. We work hard and take aways are a rare treat for people these days and £15 was binned. Maybe I will call NYCC to inform environmental health as I have read a lot of the same complaints regarding this establishment to save others from the same abuse and strange food.
Houghton Street
Frankly I really can’t fathom how their food can be so good and yet so cheap. Tried different Chinese in Harrogate, but they are by far the best and I keep going back.
Bekka Jones
Been mine and my partners regular Chinese for over a year now - order at least once a fortnight.Lady on the phone always answers even when customers are in store and asks you to wait a moment, so your calls always get answered and you aren't spamming with calls if they're busy in store.Whenever I go to pick up, there's always at least another person in store or the phone ringing - clearly busy which speaks for itself!Always accomodating to mine and my partners alterations (chicken in chilli and garlic sauce, only broccoli for veg, chicken kung po with extra sauce, soft noodles no veg). Decently priced, always piping hot whether delivered or picked up.Fully recommend Golden Gate for Chinese takeaway.
amanda agnew
We come out our way for this Chinese...but we had food missing and whoever takes the phone calls there is very unhelpful.. used them a lot but won't be using them again!
K
Lady on phone terribly rude, trying to accuse me of playing tricks when I was trying to pay over the phone with card details. I will not be ordering from them again, she really needs to learn what customer service means. Also food is really average, plenty of better chinese in Harrogate.
Anthony Clay
Best takeaway on Knaresborough Road. And I've tried them all .
Jane Kennerley
Our favourite Chinese takeaway in Harrogate so far. Nice crispy prawn toast. We love the crispy duck, but (as usual with all takeaways) have to order extra pancakes. Favourite dish so far - salt and pepper prawns. You can ask for chillies to be left out on the spicier dishes.
Jodie H
Lovely food but the woman on the phone is very very rude. Speaks over you doesn't let you finish speaking and then has attitude when you tell her it's rude to talk over people. Not to mention the giant sigh before I hung up. Food may be lovely but if the staff are that rude I won't be ordering again very disappointing
Katie Katies Barbies UK
Best chinese takeaway iv ever had highly recommend green prawn Tia curry.Was quick delivery, very hot and amazing quality
I can always rely on the very tasty food, especially the smoked shredded chicken, yum!
Andrew Shaw
I've been coming here for 20 years. Always consistently great food and good value
Helene Frank
Best sweet & sour chicken over EVER eaten! Helene
India moretti
Amazing food. We had crispy chicken kung po lemon chicken soft noodles fried rice and chips. Really flavoursome. I think this might be my favourite takeaway now. As you can tell by the empty plates I think the family agrees.
Alison Campbell
Avoid this place. Haven't been for ages. Was okay. Normally I go to one in Starbeck. Seemed to me they were more concerned with making a profit than health. Seen as many orders for stuff. All I wanted was chips. Then they were badly wrapped up. The woman seemed quite snappy. And spending more time on the phone. All I did was say after she put them on counter. That she should not have been picking them up and putting them in the bag. She looked bad tempered. Then slung back in kitchen. But whether they were same chips brought back. I do not know. Not worth 1.80. Not many and for bad customer service. Too busy wanting a profit for people spending more. Nearly asked for money back after her snappy attitude.
Terrible terrible customer service. Please sort it out
Food arrived we ask for chow mein and Singapore vermicelli with only chicken. We received noodles and chicken cooked in salty soya sauce as a chow mein. Then the Singapore vermicelli with chicken was tasteless and was like super noodles with chicken. I rang and spoke with a very rude lady who needs to learn about customer service, who had a go at me when I said that the food was not what it should be and I was greeted with verbal abuse when calmly I said that chow mein has more than just dry salty noodles and chicken which clearly states on the menu. I was shouted at and told there are 3 different ones and should of explained properly when ordering what i wanted correctly. Then after more abuse the manager came on the phone he was very rude and said the exact same thing as the rude lady. I have checked the menu and there is only one chicken chow main which clearly states other items in the dish. When trying to ask them to stop shouting at me I explained about my partner meal which was again uneadable and was like super noodles with chicken , he continued to shout at me. Don't order here only cares about money and to add to that as we scrapped the food in the bin there was a hair and black stuff that looked like it was scrapped of the pan. Dirty food. Then he puts the phone down on me. Thats all fine I will take it further. I would not feed an animal this. Never have i had such abuse from anyone. We work hard and take aways are a rare treat for people these days and £15 was binned. Maybe I will call NYCC to inform environmental health as I have read a lot of the same complaints regarding this establishment to save others from the same abuse and strange food.
Frankly I really can’t fathom how their food can be so good and yet so cheap. Tried different Chinese in Harrogate, but they are by far the best and I keep going back.
Been mine and my partners regular Chinese for over a year now - order at least once a fortnight.Lady on the phone always answers even when customers are in store and asks you to wait a moment, so your calls always get answered and you aren't spamming with calls if they're busy in store.Whenever I go to pick up, there's always at least another person in store or the phone ringing - clearly busy which speaks for itself!Always accomodating to mine and my partners alterations (chicken in chilli and garlic sauce, only broccoli for veg, chicken kung po with extra sauce, soft noodles no veg). Decently priced, always piping hot whether delivered or picked up.Fully recommend Golden Gate for Chinese takeaway.
We come out our way for this Chinese...but we had food missing and whoever takes the phone calls there is very unhelpful.. used them a lot but won't be using them again!
Lady on phone terribly rude, trying to accuse me of playing tricks when I was trying to pay over the phone with card details. I will not be ordering from them again, she really needs to learn what customer service means. Also food is really average, plenty of better chinese in Harrogate.
Best takeaway on Knaresborough Road. And I've tried them all .
Our favourite Chinese takeaway in Harrogate so far. Nice crispy prawn toast. We love the crispy duck, but (as usual with all takeaways) have to order extra pancakes. Favourite dish so far - salt and pepper prawns. You can ask for chillies to be left out on the spicier dishes.
Lovely food but the woman on the phone is very very rude. Speaks over you doesn't let you finish speaking and then has attitude when you tell her it's rude to talk over people. Not to mention the giant sigh before I hung up. Food may be lovely but if the staff are that rude I won't be ordering again very disappointing
Best chinese takeaway iv ever had highly recommend green prawn Tia curry.Was quick delivery, very hot and amazing quality
Restaurantji Recommends
I can always rely on the very tasty food, especially the smoked shredded chicken, yum!
I've been coming here for 20 years. Always consistently great food and good value
Best sweet & sour chicken over EVER eaten! Helene
Amazing food. We had crispy chicken kung po lemon chicken soft noodles fried rice and chips. Really flavoursome. I think this might be my favourite takeaway now. As you can tell by the empty plates I think the family agrees.
Avoid this place. Haven't been for ages. Was okay. Normally I go to one in Starbeck. Seemed to me they were more concerned with making a profit than health. Seen as many orders for stuff. All I wanted was chips. Then they were badly wrapped up. The woman seemed quite snappy. And spending more time on the phone. All I did was say after she put them on counter. That she should not have been picking them up and putting them in the bag. She looked bad tempered. Then slung back in kitchen. But whether they were same chips brought back. I do not know. Not worth 1.80. Not many and for bad customer service. Too busy wanting a profit for people spending more. Nearly asked for money back after her snappy attitude.