My partner and i recently met up here for lunch with other members of our family and we left thoroughly disappointed with both the service and the food, which may i add was very over priced.Considering we had reserved our table we had to queue up to order , when the food did eventually turn up it came in drips and drabs, my partner and i had the leg of lamb which consisted of a couple of slices of tasteless meat and i must mention the vegetables, a long detailed description of this amazing selection... laughable, carrots ?? I had a quarter or ONE yes one and my partner had the quarter of ONE parsnip, this i found was totally unacceptable for the price we paid. Other members of our party too were equally disappointed , the terrine ... salty cat food, was one description, a small plate of pigeon salad, small ? ..micro i would say. i could go on equally about the attitude of the waiter also but i will leave it here, safe to say we won't be returning.
Gary White
Went for a mother's day brunch. Had the full English. Was very nice but at £12 was a wee bit expensive for basically a fry up!! And the pot of tea was extra.
Maja
Avoid! Booked a table but an hour later still waiting for the soup.
Dav Nash
Had to wait over an hour for food, which didn't arrive until we complained to a manager. Previously we were told it would come 'next', but then waited a further 20 mins. We have a 2 year old who was desperately hungry by the time our order arrived.The best bit is it was only 2 small, cold plates and some fish fingers!Would have helped if they had told us the restaurant was in meltdown at the point where we ordered. We wouldn't have bothered.Saw a few more tables getting full refunds while we were there. We were also fully refunded.The food, when it finally came, was pretty good.I wouldn't recommend this place at peak times, or for those with kids.Kid-friendliness: Took ages to deliver the meal, so our kid was very hungry. Baby change is also a short walk away from the restaurant and outside, not easy to find.
M T E S Galloway
Really poor, seated for long time, waited, eventually asked waiter to order, said he’d come back soon. Two newly seated tables ordered next to us, then saw our waiter taking orders for another newly seated table. We left, plenty staff, not busy, poor service and management.
Ronna Fu
The cafe's location and atmosphere are the only factors contributing to its popularity. Apart from that, the food isn't particularly noteworthy. I have been there a few times, but I am not sure what to think of it, thus it took me some time to write this review. The cuisine is mediocre. The pastries' presentation was shoddy. I am not sure if this was an isolated event or if it has always been this way. I noticed the same thing both times I have been there. The town has many more lovely cafes. I think this cafe would struggle to attract customers if those were a little closer.
Anne-Marie Grafton
I meet a friend here about once a year as it's roughly halfway between us, and it's the most wonderful spot for a catch up. Last time was on a frosty day in December, and it was magical, like living in a Christmas card... complete with a fun run of Santas! We had brunch and then segued on to lunch and a very good time was had. Plus the gift shops were excellent.Food nice, but I have to say it's the ambience that makes it.One day I must see what else Burghley House has to offer! No rush for that though :D
Graeme Baines
Had lunch today (29/11) and the food was fantastic, superb chicken curry. Service also excellent. Highly recommended!
Missy Phan
It’s our 2nd anniversary, my partner called the restaurant to book a table in advance which they decorated it brilliantly before we arrived. Food is great and service is excellent. Thank you so much Megan and team for making our visit so special. We spoke to some gardeners out in the garden when when were planting the Tulips for next April. We will definitely come back next year as the main house is not open in Winter
Getaway57697300634
I have been in this cafe before and was surprised on how it has gone downhill! Dirty tables and cups all around so clearly shortage of staff (or staff unwilling to clear up), expensive cake and cappuccino in cheap mugs so overall impression not good. Needs to be smartened up and managed correctly. No excuse
We were gifted a voucher for afternoon tea for two. Booking was easy online, I added the voucher number to the booking. All ok on arrival although the little 2 seater table felt a bit like we were sat in the aisle. Luckily it wasn’t busy. Decaf coffee was a bit too strong for me. No refills were offered so we weren’t sure if they were included. Food was nice.On leaving we double checked before we left as no one had come back to us. This caused some confusion when our booking was checked, finally the third person we asked said that we owed another £25 as the voucher was afternoon tea for 2 but was only for one person. We obviously paid but wondered if this wasn’t very clear when my son bought it for us.Overall the afternoon tea was fine, but I wouldn’t normally pay £50 for this. I’ve had far better for half the price
Peter Kovacs
Twenty minutes for a not very hot latte to arrive. You have to find a table first which they don’t tell you until you get to the till, all adding to the pain.
Paulina F
I booked afternoon tea for a party of 20 ladies to celebrate 50 years since leaving school and still remaining friends. Right from the beginning of considering the venue Megan Powell the Restaurant and Events Manager was so helpful and accommodating. Megan provided suggestions for layout and drinks on arrival. The afternoon tea was amazing value at £17.25pp which was the price for groups of 10 or more. The food was so fresh and delicious, everyone enjoyed the variety provided and all dietary requirements were catered for. Each person had their own afternoon tea stand and did not have to share. We had dedicated staff for the afternoon who were amazing so we didn't have to go to the normal pay point for any extras. The whole event ran smoothly and was enjoyed by all who attended which was down to Megan and her team. Nothing was too much trouble. Afternoon tea was booked for 3.00pm but we had our table from 12.00 midday. I would thoroughly recommend the Orangery for any gathering. 5 stars for everything.
Gillian Court
We have eaten at the Orangery before and thoroughly enjoyed it so did not hesitate to book again for a celebratory meal. We arrived at about 12:45 having booked a table (lunch served 12-14:30). when we went to order our main course we were told that neither of our choices were available - these were the only meat dishes on the main menu. I said I thought this was not acceptable given that we were not at the end of the lunch period. Eventually we were told that the kitchen could provide our choice but there would be a 30 minute wait - not too serious given that we had a lovely situation looking out onto the garden. When the food finally arrived, it was good! Went to order desserts and again told that one of our choices was no longer available! So made an alternative order. waited 25mins and nothing was forthcoming so went to the counter again to be told that our food would be plated up soon! So conclusion for my review is that if they have the food you order, it is very good - BUT the service left much to be desired.
Rohan M
The service was chaotic at best and not particularly friendly or polite. Many options on the menu were quite peculiar and limited. Queue to order food was long with only one staff member taking orders at peak lunchtime hours, who then wandered off when I arrived at the front. We then waited 45 minutes to be served 3 basic plates. Would not recommend anything here
My partner and i recently met up here for lunch with other members of our family and we left thoroughly disappointed with both the service and the food, which may i add was very over priced.Considering we had reserved our table we had to queue up to order , when the food did eventually turn up it came in drips and drabs, my partner and i had the leg of lamb which consisted of a couple of slices of tasteless meat and i must mention the vegetables, a long detailed description of this amazing selection... laughable, carrots ?? I had a quarter or ONE yes one and my partner had the quarter of ONE parsnip, this i found was totally unacceptable for the price we paid. Other members of our party too were equally disappointed , the terrine ... salty cat food, was one description, a small plate of pigeon salad, small ? ..micro i would say. i could go on equally about the attitude of the waiter also but i will leave it here, safe to say we won't be returning.
Went for a mother's day brunch. Had the full English. Was very nice but at £12 was a wee bit expensive for basically a fry up!! And the pot of tea was extra.
Avoid! Booked a table but an hour later still waiting for the soup.
Had to wait over an hour for food, which didn't arrive until we complained to a manager. Previously we were told it would come 'next', but then waited a further 20 mins. We have a 2 year old who was desperately hungry by the time our order arrived.The best bit is it was only 2 small, cold plates and some fish fingers!Would have helped if they had told us the restaurant was in meltdown at the point where we ordered. We wouldn't have bothered.Saw a few more tables getting full refunds while we were there. We were also fully refunded.The food, when it finally came, was pretty good.I wouldn't recommend this place at peak times, or for those with kids.Kid-friendliness: Took ages to deliver the meal, so our kid was very hungry. Baby change is also a short walk away from the restaurant and outside, not easy to find.
Really poor, seated for long time, waited, eventually asked waiter to order, said he’d come back soon. Two newly seated tables ordered next to us, then saw our waiter taking orders for another newly seated table. We left, plenty staff, not busy, poor service and management.
The cafe's location and atmosphere are the only factors contributing to its popularity. Apart from that, the food isn't particularly noteworthy. I have been there a few times, but I am not sure what to think of it, thus it took me some time to write this review. The cuisine is mediocre. The pastries' presentation was shoddy. I am not sure if this was an isolated event or if it has always been this way. I noticed the same thing both times I have been there. The town has many more lovely cafes. I think this cafe would struggle to attract customers if those were a little closer.
I meet a friend here about once a year as it's roughly halfway between us, and it's the most wonderful spot for a catch up. Last time was on a frosty day in December, and it was magical, like living in a Christmas card... complete with a fun run of Santas! We had brunch and then segued on to lunch and a very good time was had. Plus the gift shops were excellent.Food nice, but I have to say it's the ambience that makes it.One day I must see what else Burghley House has to offer! No rush for that though :D
Had lunch today (29/11) and the food was fantastic, superb chicken curry. Service also excellent. Highly recommended!
It’s our 2nd anniversary, my partner called the restaurant to book a table in advance which they decorated it brilliantly before we arrived. Food is great and service is excellent. Thank you so much Megan and team for making our visit so special. We spoke to some gardeners out in the garden when when were planting the Tulips for next April. We will definitely come back next year as the main house is not open in Winter
I have been in this cafe before and was surprised on how it has gone downhill! Dirty tables and cups all around so clearly shortage of staff (or staff unwilling to clear up), expensive cake and cappuccino in cheap mugs so overall impression not good. Needs to be smartened up and managed correctly. No excuse
Restaurantji Recommends
We were gifted a voucher for afternoon tea for two. Booking was easy online, I added the voucher number to the booking. All ok on arrival although the little 2 seater table felt a bit like we were sat in the aisle. Luckily it wasn’t busy. Decaf coffee was a bit too strong for me. No refills were offered so we weren’t sure if they were included. Food was nice.On leaving we double checked before we left as no one had come back to us. This caused some confusion when our booking was checked, finally the third person we asked said that we owed another £25 as the voucher was afternoon tea for 2 but was only for one person. We obviously paid but wondered if this wasn’t very clear when my son bought it for us.Overall the afternoon tea was fine, but I wouldn’t normally pay £50 for this. I’ve had far better for half the price
Twenty minutes for a not very hot latte to arrive. You have to find a table first which they don’t tell you until you get to the till, all adding to the pain.
I booked afternoon tea for a party of 20 ladies to celebrate 50 years since leaving school and still remaining friends. Right from the beginning of considering the venue Megan Powell the Restaurant and Events Manager was so helpful and accommodating. Megan provided suggestions for layout and drinks on arrival. The afternoon tea was amazing value at £17.25pp which was the price for groups of 10 or more. The food was so fresh and delicious, everyone enjoyed the variety provided and all dietary requirements were catered for. Each person had their own afternoon tea stand and did not have to share. We had dedicated staff for the afternoon who were amazing so we didn't have to go to the normal pay point for any extras. The whole event ran smoothly and was enjoyed by all who attended which was down to Megan and her team. Nothing was too much trouble. Afternoon tea was booked for 3.00pm but we had our table from 12.00 midday. I would thoroughly recommend the Orangery for any gathering. 5 stars for everything.
We have eaten at the Orangery before and thoroughly enjoyed it so did not hesitate to book again for a celebratory meal. We arrived at about 12:45 having booked a table (lunch served 12-14:30). when we went to order our main course we were told that neither of our choices were available - these were the only meat dishes on the main menu. I said I thought this was not acceptable given that we were not at the end of the lunch period. Eventually we were told that the kitchen could provide our choice but there would be a 30 minute wait - not too serious given that we had a lovely situation looking out onto the garden. When the food finally arrived, it was good! Went to order desserts and again told that one of our choices was no longer available! So made an alternative order. waited 25mins and nothing was forthcoming so went to the counter again to be told that our food would be plated up soon! So conclusion for my review is that if they have the food you order, it is very good - BUT the service left much to be desired.
The service was chaotic at best and not particularly friendly or polite. Many options on the menu were quite peculiar and limited. Queue to order food was long with only one staff member taking orders at peak lunchtime hours, who then wandered off when I arrived at the front. We then waited 45 minutes to be served 3 basic plates. Would not recommend anything here