The waitress was polite and took our order quickly , Took nearly 10 minutes to bring two cokes. My daughter ordered the carbonara i thought she was being dramatic when she said it was tasteless, i tried it and there was no flavour at all, i had the lasagne tbh it was ok but a small portion which they tried to disguise by adding tomatoes around the bowl. I thought it came with fries it didnt which was fine so asked for fries which were brought to the table literally in seconds, they were basically crisp shells clearly some that were left and simply put back into heat up. Can honestly say i wont be back waste of £43
Gosia
Lovely food,very friendly atmosphere, definitely will be coming
Mindaugas M
Frankie & Benny's exceeded my expectations in every way. Delicious food, excellent service, and a warm atmosphere made for a memorable dining experience. I highly recommend this restaurant to anyone looking for a delightful Italian-American meals !
David Griffith
service was great, woman who served us cudnt have been more friendly or helpful. but unfortunately the food was well below average. i got the meatballs and pasta - meatballs were dry, hard and rubbery - definitely a microwave job. others in my group got the mac cheese which again was well below average. someone got the pizza which wasnt too bad but overall the food was well below even what i thought a chain like F&B would provide and it was very expensive to boot. defo nowhere near worth the money and will not return, not recommended.
Dariusz Jagodzinski
Great food and great service ? great value for the money We had great experience thank you
SUN SUN
Had my dinner with my family and the restaurant could not provide most of the signature dishes. Ordered a tea and it’s a bit tasteless and not hot enough. Pastas were fine. Staff members were not really friendly. I rated 2/5 for this dinner experience.
shimon.a
A very nice place, courteous, fast and excellent service. We ordered a hamburger. We were not asked about the degree of doneness we were asking for. The hamburger that was served was a little overdone.
Matthew Mayne
Foods nice enough but service was incredibly slow and when asked after twenty mins where my drink was the waiter told me she was busy as she had a whole restaurant to do completely ignoring my query. (I was aware that you were busy however this came off as very brash and impolite :/)UPDATE WAITER WHO GAVE BILL WAS VERY UNDERSTANDING AND NICE, VOIDING THE DRINK IN QUESTION.
Michael Patton
We attended this restaurant yesterday Saturday 15/7 (table 31) and ordered two double stack beef burgers that were clearly frozen. Our bill including nuggets and chips and some drinks was over £50.I don't mind paying for good food but this was taking the mick.
Cameron Black
Best service, from summer she was great crack thanks so much Marie the manager was amazing she really help she really needs a raise so helpful and checked on usKid-friendliness: Amazing
Service was rubbish on Thursday 13 th Offering of set menu was in available as was meat balls when ordered.wait time exceeded 45 minutes.manager could have not cared less didn’t have the courage to advise price concession at check out . Would not dine there again or any other outlets.witnessed staff member cleaning up a spill throwing papers towels on the floor moving them around by her foot .too lazy to do a proper job or at least disinterested .other diners need to be warned about this poor establishment in Belfast.
صلاح الدين ابراهيم
Bad service and I do not recommend going to this disgusting restaurant. And I hope that you will apologize to the food delivery driver that you refused to give the order to, otherwise I will have to share the driver's story with my friends and relatives, and they will report this bad service.
Angela L
Had booked for 615 12th July but finished earlier than expected and arrived after 5 explained to server and got seated no problem. Server very attentive and fod and drinks arrived quickly however server whose name I unfortunately didn't get had to leave to get bus home at 615 and things went badly downhill. Service then became very poor and at one point 4 staff standing talking I assume one was manager lady with no uniform while our main course plates finished and sitting for 15 minutes. Eventually had to call for a server to clear plates and take dessert order. Food was good but service lets the place down. All need trained by the first lady.
Susanne T
Made a booking for 7pm as wasn’t sure how busy it would be and didn’t want to be turned away. Arrived 6.50pm and taken straight to table. 7pm drinks order taken. 7.20pm food order taken. Meal didn’t arrive until 8pm. Food was great and just what we ordered however the long wait ruined the enjoyment. It looked like a lot of take away orders were being prioritised above sit ins which is a disappointment. We had made the effort to attend in person and would have gladly spent more money here but the wait put us off. I wouldn’t rush back here and I wouldn’t recommend to family and friends as I wouldn’t want them to be disappointed. Sad to think that higher management may see a decline in footfall and close store because of this but the truth is people do wish to visit for a sit in meal but the poor service is off putting.
Ife
Just an okay restaurant with slow service! Had the carbonara, and it was just okay. My brother has been here twice and on both occasions they didn't have meatballs pasta.
The waitress was polite and took our order quickly , Took nearly 10 minutes to bring two cokes. My daughter ordered the carbonara i thought she was being dramatic when she said it was tasteless, i tried it and there was no flavour at all, i had the lasagne tbh it was ok but a small portion which they tried to disguise by adding tomatoes around the bowl. I thought it came with fries it didnt which was fine so asked for fries which were brought to the table literally in seconds, they were basically crisp shells clearly some that were left and simply put back into heat up. Can honestly say i wont be back waste of £43
Lovely food,very friendly atmosphere, definitely will be coming
Frankie & Benny's exceeded my expectations in every way. Delicious food, excellent service, and a warm atmosphere made for a memorable dining experience. I highly recommend this restaurant to anyone looking for a delightful Italian-American meals !
service was great, woman who served us cudnt have been more friendly or helpful. but unfortunately the food was well below average. i got the meatballs and pasta - meatballs were dry, hard and rubbery - definitely a microwave job. others in my group got the mac cheese which again was well below average. someone got the pizza which wasnt too bad but overall the food was well below even what i thought a chain like F&B would provide and it was very expensive to boot. defo nowhere near worth the money and will not return, not recommended.
Great food and great service ? great value for the money We had great experience thank you
Had my dinner with my family and the restaurant could not provide most of the signature dishes. Ordered a tea and it’s a bit tasteless and not hot enough. Pastas were fine. Staff members were not really friendly. I rated 2/5 for this dinner experience.
A very nice place, courteous, fast and excellent service. We ordered a hamburger. We were not asked about the degree of doneness we were asking for. The hamburger that was served was a little overdone.
Foods nice enough but service was incredibly slow and when asked after twenty mins where my drink was the waiter told me she was busy as she had a whole restaurant to do completely ignoring my query. (I was aware that you were busy however this came off as very brash and impolite :/)UPDATE WAITER WHO GAVE BILL WAS VERY UNDERSTANDING AND NICE, VOIDING THE DRINK IN QUESTION.
We attended this restaurant yesterday Saturday 15/7 (table 31) and ordered two double stack beef burgers that were clearly frozen. Our bill including nuggets and chips and some drinks was over £50.I don't mind paying for good food but this was taking the mick.
Best service, from summer she was great crack thanks so much Marie the manager was amazing she really help she really needs a raise so helpful and checked on usKid-friendliness: Amazing
Restaurantji Recommends
Service was rubbish on Thursday 13 th Offering of set menu was in available as was meat balls when ordered.wait time exceeded 45 minutes.manager could have not cared less didn’t have the courage to advise price concession at check out . Would not dine there again or any other outlets.witnessed staff member cleaning up a spill throwing papers towels on the floor moving them around by her foot .too lazy to do a proper job or at least disinterested .other diners need to be warned about this poor establishment in Belfast.
Bad service and I do not recommend going to this disgusting restaurant. And I hope that you will apologize to the food delivery driver that you refused to give the order to, otherwise I will have to share the driver's story with my friends and relatives, and they will report this bad service.
Had booked for 615 12th July but finished earlier than expected and arrived after 5 explained to server and got seated no problem. Server very attentive and fod and drinks arrived quickly however server whose name I unfortunately didn't get had to leave to get bus home at 615 and things went badly downhill. Service then became very poor and at one point 4 staff standing talking I assume one was manager lady with no uniform while our main course plates finished and sitting for 15 minutes. Eventually had to call for a server to clear plates and take dessert order. Food was good but service lets the place down. All need trained by the first lady.
Made a booking for 7pm as wasn’t sure how busy it would be and didn’t want to be turned away. Arrived 6.50pm and taken straight to table. 7pm drinks order taken. 7.20pm food order taken. Meal didn’t arrive until 8pm. Food was great and just what we ordered however the long wait ruined the enjoyment. It looked like a lot of take away orders were being prioritised above sit ins which is a disappointment. We had made the effort to attend in person and would have gladly spent more money here but the wait put us off. I wouldn’t rush back here and I wouldn’t recommend to family and friends as I wouldn’t want them to be disappointed. Sad to think that higher management may see a decline in footfall and close store because of this but the truth is people do wish to visit for a sit in meal but the poor service is off putting.
Just an okay restaurant with slow service! Had the carbonara, and it was just okay. My brother has been here twice and on both occasions they didn't have meatballs pasta.