Got raspberry and white chocolate scone it was tasteless wouldn't recommend.
Alan W
Probably the best restaurant in the world ??. The staff are amazing. Well set out. Food yummy ?. Thanks Bert & Ernie's ❤️Wheelchair accessibility: Excellent room to spin my wheelchair around like a big kid ??
Donagh Mc Keown
Lovely food, super friendly staff, especially Sarah and Amy. I look forward to returningWheelchair accessibility: ?
Trevor Cherry
Fresh and tasty food served by friendly staff in a relaxed and spacious cafe/restaurant. Excellent coffee.
Julie W
I've been before and its been OKAAY. Today was definitely substandard. Ordered waffles because there were no pancakes (at 10.30). Waffles were dry, stale and overcooked. Supposed to come with maple syrup (i PAID for maple syrup) but in fact came with golden syrup. Over-priced (considerably) but underperformed- an unpleasant breakfast. Coffee was OK though.
Trudy-Jo Daniels
Hands down the best coffee I've had in a while. Aromatic and strong, but no bitter after taste. The meals are delicious, and even though we didn't taste the cakes or multitude of treats, these looked incredible. The vibe was cozy and festive but quiet enough to enjoy a good conversation.
Olive A Guy
Generally go very often to Bob and Bert’s, mostly Portadown. Went today, Sunday, as usual, ordered Panini with 2 salads and a new loaded fries dish with bacon, sausage, cranberry sauce together with coffee lattes. Received panini a short time later but loaded fries arrived much later. The panini was luke warm but eatable. However it was a different story for the loaded fries as it was impossible to find a warm spot. Called the assistant to explain who took the loaded fries away, brought them back later but the only thing warm was the plate. She explained the fries couldn’t be reheated. We asked to speak to the Manager but a supervisor explained she could not replace food as we had tried the food and ate a couple of forkfuls of food! This has been our first disappointing experience in Bob and Bert’s. We are 3 females who have being going faithfully every Sunday for at least 7 months, obviously because we love Bob and Bert’s, but after todays experience we will have to rethink our choices.
Miranda G
amazing experience in the portadown store always. amazing customer service one girl in particular she’s incredible give her a raise.
Lisa Doherty
As a visibly disabled customer I have been left standing, numerous times, by the same staff member. Even when I asked to be served I was ignored. There were no other customers were around when I've asked this, I am not expecting special treatment just a bit of sensitivity.When there was no seating available I was told to go up stairs. Yup, someone with a mobility aid told to go up a flight of stairs to sit. No thank you.
Arno Wolf
Love their burgers & the rainbow cake is a must-try for sweet tooths.
Food is good, atmosphere is nice and serene staff very warmKid-friendliness: Enough space for kids to runaround
Pete B
Absolutely dismal customer service during a visit today. I have had no idea ever that Bob & Berts are dog friendly. It's not signposted or displayed anywhere in store. I found this out by encountering a simple man who sat with his two small dogs and encouraged them to wander as far as their extendable leads would take them. This included other tables, customers and of course staff who were feeding the dogs treats from their hands. I have nothing against dogs, but if I wanted to eat with them, I would have stayed at home with my own. When I enquired as to why there were dogs in such close proximity to food, I was cheekily informed that it was 'dog friendly' (I hope for everyone's sake they were flea'd and wormed) and that dog free seating was available upstairs. I informed the staff member that this was unacceptable as my wife is disabled and to ask someone to climb a long flight of stairs in that condition is frankly offensive. The staff member then walked off to retrieve the takeaway containers I had asked for with no further attempt to engage. Charming. Will NOT be back.
Michael Polland
A very surprising and pleasant experience for me, I wasn't expecting a super meal but I did get one, everything cooked to perfection, presented well and served by a very professional and pleasant waitress, will return and the price was surprisingly low.
Gavin
First time visitor for Sunday brunch. Ordered a fry-up but several items were missing. Pointed this out to staff who claimed I’d ordered something different but it didn’t include those items either. Eventually got the missing items, without an apology. Food overly greasy and sausages over cooked.
alanmR2500PT
Really disappointed with the price of the food vs the portion size. Kids wanted this for their weekly treat and were very disappointed when they got home. £3.25 for a portion of fries is expensive, but when the portion size is so small, it really doesn't give value for money. McDonald's would actually be better value at £1.99 for a large fries, and the portion size would probably be larger. I rang the restaurant thinking they had made a mistake. Got speaking to a B&B employee and she agreed with me the portion sizes had become a lot smaller while the prices had also increased. She also encouraged me to write this review expressing my disappointment, in the hope that the owners would see it and take some notice. As she said that the owners are taking no notice of the complaints that staff are passing on from customers. Definitely won't be back until things improve and the owners stop putting profit before happy customers and staff.
Got raspberry and white chocolate scone it was tasteless wouldn't recommend.
Probably the best restaurant in the world ??. The staff are amazing. Well set out. Food yummy ?. Thanks Bert & Ernie's ❤️Wheelchair accessibility: Excellent room to spin my wheelchair around like a big kid ??
Lovely food, super friendly staff, especially Sarah and Amy. I look forward to returningWheelchair accessibility: ?
Fresh and tasty food served by friendly staff in a relaxed and spacious cafe/restaurant. Excellent coffee.
I've been before and its been OKAAY. Today was definitely substandard. Ordered waffles because there were no pancakes (at 10.30). Waffles were dry, stale and overcooked. Supposed to come with maple syrup (i PAID for maple syrup) but in fact came with golden syrup. Over-priced (considerably) but underperformed- an unpleasant breakfast. Coffee was OK though.
Hands down the best coffee I've had in a while. Aromatic and strong, but no bitter after taste. The meals are delicious, and even though we didn't taste the cakes or multitude of treats, these looked incredible. The vibe was cozy and festive but quiet enough to enjoy a good conversation.
Generally go very often to Bob and Bert’s, mostly Portadown. Went today, Sunday, as usual, ordered Panini with 2 salads and a new loaded fries dish with bacon, sausage, cranberry sauce together with coffee lattes. Received panini a short time later but loaded fries arrived much later. The panini was luke warm but eatable. However it was a different story for the loaded fries as it was impossible to find a warm spot. Called the assistant to explain who took the loaded fries away, brought them back later but the only thing warm was the plate. She explained the fries couldn’t be reheated. We asked to speak to the Manager but a supervisor explained she could not replace food as we had tried the food and ate a couple of forkfuls of food! This has been our first disappointing experience in Bob and Bert’s. We are 3 females who have being going faithfully every Sunday for at least 7 months, obviously because we love Bob and Bert’s, but after todays experience we will have to rethink our choices.
amazing experience in the portadown store always. amazing customer service one girl in particular she’s incredible give her a raise.
As a visibly disabled customer I have been left standing, numerous times, by the same staff member. Even when I asked to be served I was ignored. There were no other customers were around when I've asked this, I am not expecting special treatment just a bit of sensitivity.When there was no seating available I was told to go up stairs. Yup, someone with a mobility aid told to go up a flight of stairs to sit. No thank you.
Love their burgers & the rainbow cake is a must-try for sweet tooths.
Restaurantji Recommends
Food is good, atmosphere is nice and serene staff very warmKid-friendliness: Enough space for kids to runaround
Absolutely dismal customer service during a visit today. I have had no idea ever that Bob & Berts are dog friendly. It's not signposted or displayed anywhere in store. I found this out by encountering a simple man who sat with his two small dogs and encouraged them to wander as far as their extendable leads would take them. This included other tables, customers and of course staff who were feeding the dogs treats from their hands. I have nothing against dogs, but if I wanted to eat with them, I would have stayed at home with my own. When I enquired as to why there were dogs in such close proximity to food, I was cheekily informed that it was 'dog friendly' (I hope for everyone's sake they were flea'd and wormed) and that dog free seating was available upstairs. I informed the staff member that this was unacceptable as my wife is disabled and to ask someone to climb a long flight of stairs in that condition is frankly offensive. The staff member then walked off to retrieve the takeaway containers I had asked for with no further attempt to engage. Charming. Will NOT be back.
A very surprising and pleasant experience for me, I wasn't expecting a super meal but I did get one, everything cooked to perfection, presented well and served by a very professional and pleasant waitress, will return and the price was surprisingly low.
First time visitor for Sunday brunch. Ordered a fry-up but several items were missing. Pointed this out to staff who claimed I’d ordered something different but it didn’t include those items either. Eventually got the missing items, without an apology. Food overly greasy and sausages over cooked.
Really disappointed with the price of the food vs the portion size. Kids wanted this for their weekly treat and were very disappointed when they got home. £3.25 for a portion of fries is expensive, but when the portion size is so small, it really doesn't give value for money. McDonald's would actually be better value at £1.99 for a large fries, and the portion size would probably be larger. I rang the restaurant thinking they had made a mistake. Got speaking to a B&B employee and she agreed with me the portion sizes had become a lot smaller while the prices had also increased. She also encouraged me to write this review expressing my disappointment, in the hope that the owners would see it and take some notice. As she said that the owners are taking no notice of the complaints that staff are passing on from customers. Definitely won't be back until things improve and the owners stop putting profit before happy customers and staff.