Mum ordered the turkey dinner and I ordered burger and chips mums came out and the turkey looked old and dried up she poured the gravy on and tasted but gravy was cold. We called the waiter and he took it away. The same dinner came back heated obviously in micro was even more dried up than before. She did not enjoy this meal at all. My burger was lovely but the chips were not they too were old and dried up and not nice. When the waiter came over we told him Our complaints he called the manager who came over and apologised but kept saying turkey is always freshly cooked for each customer but I told him it did not look like it looked old but he wasn't really listening to us asked us how he can help???? So he didn't charge for mums meal will not be back really not a good experience.
Lorna W
This hotel are money grabbing idiots With terrible customer service I had an altercation with a waitress who kept trying to convince me if ordered things on the bill that I never ordered or received . In fact there were dirty coffee cups and glasses left from the previous customer on the table (they never even bothered to clean the table ) how disgusting and unhygienic . I’ve been all arround the world to hotels and never received such appalling service
Flyer54249695086
Food was good, but a bit overpriced and portions of stir fry with rice were on the small side. Service was good. The manager was churlish and spoiled what was otherwise a pleasant meal.
Michael Loughran
Lovely staff, good service ,food good,, Thanks
F OConnor
An extensive bar menu, exceptional food and service
Padraig Murray
Food great but service wasn't great this time
Ben Dolan
Was never in it
Raymond Gilroy
Nice great staff
TomFiona
The food was first class and service was excellent well worth a visit. Certainly will be back on our next visit to Enniskillen
Mum ordered the turkey dinner and I ordered burger and chips mums came out and the turkey looked old and dried up she poured the gravy on and tasted but gravy was cold. We called the waiter and he took it away. The same dinner came back heated obviously in micro was even more dried up than before. She did not enjoy this meal at all. My burger was lovely but the chips were not they too were old and dried up and not nice. When the waiter came over we told him Our complaints he called the manager who came over and apologised but kept saying turkey is always freshly cooked for each customer but I told him it did not look like it looked old but he wasn't really listening to us asked us how he can help???? So he didn't charge for mums meal will not be back really not a good experience.
This hotel are money grabbing idiots With terrible customer service I had an altercation with a waitress who kept trying to convince me if ordered things on the bill that I never ordered or received . In fact there were dirty coffee cups and glasses left from the previous customer on the table (they never even bothered to clean the table ) how disgusting and unhygienic . I’ve been all arround the world to hotels and never received such appalling service
Food was good, but a bit overpriced and portions of stir fry with rice were on the small side. Service was good. The manager was churlish and spoiled what was otherwise a pleasant meal.
Lovely staff, good service ,food good,, Thanks
An extensive bar menu, exceptional food and service
Food great but service wasn't great this time
Was never in it
Nice great staff
The food was first class and service was excellent well worth a visit. Certainly will be back on our next visit to Enniskillen
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