We ordered through uber eats at 18.45ish. Delivery time said between 19.35 and 19.55. Order confirmed and was to be delivered by a shop staff member instead of uber eats. No problems at all at this point. At 19.50 we were worried about the order not coming so I rang the store for an update. Immediately I was appaled by the customer service. The staff member on the other end of the phone was very rude and abrupt. He cut me off before I could even get my opening sentence out. He told me they were very busy and my order would be another 15 to 20 minutes. I get a store being busy and that's not an issue but don't promise a delivery time that you cannot keep. The staff member told me that if it wasn't good enough then I should just cancel the order. He also stated that I should be aware that the weather is very bad tonight. I dont understand how he can blame late delivery on bad weather when he had said they hadn't even cooked my order yet! The customer service was absolutely abhorrent and I would not reccomend this place to anyone. By the end of the call the staff member was shouting at me and refusing to let me speak. I ended the call and spoke to uber eats who were amazing. They said they could not cancel my order until they had spoken to the restaurant. Uber eats tried to contact the restaurant 3 times and they would not answer the phone. Uber eats then told me since the order was so late (it was about 15 minutes after the end of the delivery slot now) that they would process the cancellation. Absolutely amazing customer service from uber eats and I am so pleased I spoke to them directly. With the order cancelled, we decided to drive to the local chip shop. Ordered our food, got it home and ate it. Then at 20.45 (2 hours after ordering with a 50 minute delivery time) our cancelled order arrived at our door. The delivery driver (who was lovely and had no control of the situation) had no idea that it had been cancelled. He was really shocked and a little annoyed he had been sent on a wild goose chase. We refused the order and sent it back to the store. I find it funny that on the phone the staff member said he could have my already late order to me in 15 minutes and (since he must not have checked the uber eats cancellation) it arrived 45 minutes later. Truly terrible place, please do not give these people your money. If you have any issues they shout at you and talk over you on the phone and just treat you like crap. Never again!!!!!
Google user
Absolutley dissapointed with this chippy, we asked for salt and vinegar on the chips and did not get it. The chips tasted like cardboard and were quite oily, the salad was all warm and soggy, if i had a choice to get a refund i would. Deffo would not recomend this place.
Alex Watkins
Best kebab you could wish for and an amazing team!! Thankyou guys and thankyou for our joke you made our day!! Hickling court
Mitchell Petch
Absolutely beautiful food never had a bad word to say about this place the cheesy chips are to die for too
Perry Hayde
Well what can I say me and my bro fetched a donner meat and chips which cost £7.70 and I asked how much for a chip cob which I was told £4 maybe more and got told if you don't like the price then get out salad was very little on the donner and chips and staff was rude definitely will not be going here again
Leah Smithurst
Orderd 3 burgers a cheeseburger and 2 veggie burgers cheese Burger was charcoald was no salad on one of the veggie burgers burger and no sauce on other burger .the food was cold and burgers was like rubber the nicest thing was one piece of onion I got on my burger
Sonia Appleby
I knew i shouldn't of ordered again from here. Ask for food and they agree on the phone and then when you open it you end up with stuff you didn't even order, got a sandwich bag of salad that doesn't go with any of the meals i ordered, a pot of green looking slime which im guessing is some sort of mint yoghurt dip thing( didnt ask for it)got some rice that i didnt ask for and a poppadom ???all i asked for was chicken korma and chips but ended up with a bag of chips that im guessing was charged for a large, the chips fish cake and curry was another meal, came with no curry. The only item that was ok and they got right was a 10 inch pizza lol. All that for 30 pound 30p. The korma rice and all the other horrible looking slop went straight in the bin because i wasnt risking getting food poisoning as it didnt look great and tasted disgusting. I ate 4 chips out of all that and i put my own salt and vinegar on even though it was agreed over the phone. Well last time you get a penny out of me.
Kerry Murray
We ordered from Fusion for the very first time tonight. We had cod and chips, my partner had mushy peas and i had curry sauce. This was the best fish and chips we've ever had . I recommend them to everyone. ABSOLUTELY PERFECT. Thank you guys for a fantastic meal. This will be our local takeaway from now on.
Hadrian Brailsford
Seems to be very pricey for me. I mean £24 just for 2 x fish & 2 x chips. Fair enough i understand the crisis we are all in but this price grrrrrr???? Oh the fries was as i know them is called dirty fries but they call them by a diffferent name.
rachel ralph
Awful company. My son ordered from them and nothing came. When he got notified that his order had been delivered via his chosen delivery app, he rang fusion and asked where his food was. They told him it had been delivered and the delivery driver had just left so they couldn't ask him. They finally rang him back and said the driver couldn't find our home so he left it "at the back gate". We don't have a back gate that is numbered, the only way he could find our back gate was to find the right house! It was just a lazy driver. Son rang back and was rudely told nothing could be done. They were extremely rude to him and hung up. Only way to get a refund was to contact the app and wait for a response within 48 hours
Wasn't impressed. Very overpriced for what you got. The nachos were awful. Dry, shoved together with a side pot of salsa that smelled a bit funky. Burritos were too sloppy. All in all definitely won't order from these again
Shani Bentley
This was only the second time we have ordered from here We Will NOT be doing so again my partner wanted just a chicken kebab in a pitta no salad no sauce what he actually got was a box of lumps of chicken that were so spicy he couldn't actually eat them and he's used to spicy even my cat who likes curry wouldn't touch them and I don't really know what my meal was supposed to be but it certainly wasn't what I ordered it was some sort of gloopy sauce with what I assumed was meat it was inedible it cost us 24 pounds and had to be thrown away I cannot believe that are still in business
YO JERICO
I ordered Haddock and I was sent cod at no stage did they attempt to call me to tell me they had run out of Haddock.Also I am convinced that the cod and chips sent was not freshly prepared and was fried from the previous day. Soggy batter on fish and no taste.This was a big mistake for the shop to make to think they could pull this stunt with me.I would never get fish and chips here ever again.The food was shocking
Dani
Always order from here, seen the bad reviews and was skeptical a few years back, but I have not one bad thing to say about this restaurant it's awesome! Always have amazing food, so much Verity I only ever order from here! Unless I want a Chinese as that's only thing they don't do unfortunately but regardless I love the place
Jason Webster
I had the hot spot pizza, it was absolutely out of this world tasty! It was that nice I almost ate it all before I could take the picture, they have definitely upped their game and I actually think this pizza was nicer than dom*no's by far! I wish I ordered more, I will definitely be ordering again!Fusion you ROCK! ?
We ordered through uber eats at 18.45ish. Delivery time said between 19.35 and 19.55. Order confirmed and was to be delivered by a shop staff member instead of uber eats. No problems at all at this point. At 19.50 we were worried about the order not coming so I rang the store for an update. Immediately I was appaled by the customer service. The staff member on the other end of the phone was very rude and abrupt. He cut me off before I could even get my opening sentence out. He told me they were very busy and my order would be another 15 to 20 minutes. I get a store being busy and that's not an issue but don't promise a delivery time that you cannot keep. The staff member told me that if it wasn't good enough then I should just cancel the order. He also stated that I should be aware that the weather is very bad tonight. I dont understand how he can blame late delivery on bad weather when he had said they hadn't even cooked my order yet! The customer service was absolutely abhorrent and I would not reccomend this place to anyone. By the end of the call the staff member was shouting at me and refusing to let me speak. I ended the call and spoke to uber eats who were amazing. They said they could not cancel my order until they had spoken to the restaurant. Uber eats tried to contact the restaurant 3 times and they would not answer the phone. Uber eats then told me since the order was so late (it was about 15 minutes after the end of the delivery slot now) that they would process the cancellation. Absolutely amazing customer service from uber eats and I am so pleased I spoke to them directly. With the order cancelled, we decided to drive to the local chip shop. Ordered our food, got it home and ate it. Then at 20.45 (2 hours after ordering with a 50 minute delivery time) our cancelled order arrived at our door. The delivery driver (who was lovely and had no control of the situation) had no idea that it had been cancelled. He was really shocked and a little annoyed he had been sent on a wild goose chase. We refused the order and sent it back to the store. I find it funny that on the phone the staff member said he could have my already late order to me in 15 minutes and (since he must not have checked the uber eats cancellation) it arrived 45 minutes later. Truly terrible place, please do not give these people your money. If you have any issues they shout at you and talk over you on the phone and just treat you like crap. Never again!!!!!
Absolutley dissapointed with this chippy, we asked for salt and vinegar on the chips and did not get it. The chips tasted like cardboard and were quite oily, the salad was all warm and soggy, if i had a choice to get a refund i would. Deffo would not recomend this place.
Best kebab you could wish for and an amazing team!! Thankyou guys and thankyou for our joke you made our day!! Hickling court
Absolutely beautiful food never had a bad word to say about this place the cheesy chips are to die for too
Well what can I say me and my bro fetched a donner meat and chips which cost £7.70 and I asked how much for a chip cob which I was told £4 maybe more and got told if you don't like the price then get out salad was very little on the donner and chips and staff was rude definitely will not be going here again
Orderd 3 burgers a cheeseburger and 2 veggie burgers cheese Burger was charcoald was no salad on one of the veggie burgers burger and no sauce on other burger .the food was cold and burgers was like rubber the nicest thing was one piece of onion I got on my burger
I knew i shouldn't of ordered again from here. Ask for food and they agree on the phone and then when you open it you end up with stuff you didn't even order, got a sandwich bag of salad that doesn't go with any of the meals i ordered, a pot of green looking slime which im guessing is some sort of mint yoghurt dip thing( didnt ask for it)got some rice that i didnt ask for and a poppadom ???all i asked for was chicken korma and chips but ended up with a bag of chips that im guessing was charged for a large, the chips fish cake and curry was another meal, came with no curry. The only item that was ok and they got right was a 10 inch pizza lol. All that for 30 pound 30p. The korma rice and all the other horrible looking slop went straight in the bin because i wasnt risking getting food poisoning as it didnt look great and tasted disgusting. I ate 4 chips out of all that and i put my own salt and vinegar on even though it was agreed over the phone. Well last time you get a penny out of me.
We ordered from Fusion for the very first time tonight. We had cod and chips, my partner had mushy peas and i had curry sauce. This was the best fish and chips we've ever had . I recommend them to everyone. ABSOLUTELY PERFECT. Thank you guys for a fantastic meal. This will be our local takeaway from now on.
Seems to be very pricey for me. I mean £24 just for 2 x fish & 2 x chips. Fair enough i understand the crisis we are all in but this price grrrrrr???? Oh the fries was as i know them is called dirty fries but they call them by a diffferent name.
Awful company. My son ordered from them and nothing came. When he got notified that his order had been delivered via his chosen delivery app, he rang fusion and asked where his food was. They told him it had been delivered and the delivery driver had just left so they couldn't ask him. They finally rang him back and said the driver couldn't find our home so he left it "at the back gate". We don't have a back gate that is numbered, the only way he could find our back gate was to find the right house! It was just a lazy driver. Son rang back and was rudely told nothing could be done. They were extremely rude to him and hung up. Only way to get a refund was to contact the app and wait for a response within 48 hours
Restaurantji Recommends
Wasn't impressed. Very overpriced for what you got. The nachos were awful. Dry, shoved together with a side pot of salsa that smelled a bit funky. Burritos were too sloppy. All in all definitely won't order from these again
This was only the second time we have ordered from here We Will NOT be doing so again my partner wanted just a chicken kebab in a pitta no salad no sauce what he actually got was a box of lumps of chicken that were so spicy he couldn't actually eat them and he's used to spicy even my cat who likes curry wouldn't touch them and I don't really know what my meal was supposed to be but it certainly wasn't what I ordered it was some sort of gloopy sauce with what I assumed was meat it was inedible it cost us 24 pounds and had to be thrown away I cannot believe that are still in business
I ordered Haddock and I was sent cod at no stage did they attempt to call me to tell me they had run out of Haddock.Also I am convinced that the cod and chips sent was not freshly prepared and was fried from the previous day. Soggy batter on fish and no taste.This was a big mistake for the shop to make to think they could pull this stunt with me.I would never get fish and chips here ever again.The food was shocking
Always order from here, seen the bad reviews and was skeptical a few years back, but I have not one bad thing to say about this restaurant it's awesome! Always have amazing food, so much Verity I only ever order from here! Unless I want a Chinese as that's only thing they don't do unfortunately but regardless I love the place
I had the hot spot pizza, it was absolutely out of this world tasty! It was that nice I almost ate it all before I could take the picture, they have definitely upped their game and I actually think this pizza was nicer than dom*no's by far! I wish I ordered more, I will definitely be ordering again!Fusion you ROCK! ?