Had lovely meal here ,lovely atmosphere pleasant and friendly staff our daughter had lovely evening for her birthday meal . Twelve of us all together will definitely go again?
Janet Cash
Just got back from Sunday lunch here. Please dont worry if you have read poor reviews, we throughly enjoyed it. Food brilliant service very friendly staff we would
Charlie Vogelsang
Food was absolutely amazing and the price was great - but the service didn't match. We were stood for a while waiting to be seated even though it wasn't that busy. Then it took us ages to have staff members come to us and it felt like there was no communication between staff.Like I said, everyone was nice but it felt like people were avoiding our table. We were ready to order dessert (as the food was so good) but we're waiting 20 mins for someone to take our orders. We ended up just going to the till, paying and leaving. Even paying, we had multiple staff members just walk past us and we had to basically beg to pay.With the service not being great, the 9% service charge felt really cheeky.As good as the food was, we're not sure if we'd go back.
Andy dyer
Been twice in a month with my wife son and his partner . Cant fault the food but shocked to say recieved a parking ticket whilst in there on the first occasion and my son recieved on after our visit on xmas eve. Safe to say after spending over £500 in 2 visits i definately will not be returning.after speaking to staff regarding these issues today i was told theres signage and its on the menus that u have to register your car...clearly there not working cos we didnt see it . Maybe you should get staff to tell customers i asked ...why when theres signs was the reply. Wow ....i have eaten out close to a thousand times in my paltry 50 years and never had to by a parking ticket or register my vehicle for 1 ...on 2 occasions i had to get a code to get out of a car park and thats it .Parking: Its disgusting
Daniel Szymanski
The calzone was one of the biggest ones I ever had and it was lovely!
Nick
Excellent food and atmosphere. Service very good also.
Karen Fairgrieve
Let down by attitude of bar staff. Everyone else had a smile and warm welcome. Food was really nice and staff here were welcoming. Bar staff made you feel like there was something better they could be doing rather than serving you and this isn't the first time we have been made to feel this way.
Guy Shortland
I have visited Ill Rosso for many years and always loved the food here. It's very high end and delicious but also quite pricey if you are on a budget. (Roast beef dinner £19.95) It is totally worth the price as it is divine food. The negatives though that I have noticed the last couple of visits were the lack of friendly service. Yesterday (Sunday 28th January) I was served by a very abrupt/ rude young blonde girl who seemed like I was bothering her when asking for sauce to acompany my lunch. Quite bad mannered and abrupt the way she responded several times to us as a party while visiting. She then proceeded to slam and bang furniture around behind me while eating my meal. The final grumble was the service charge! I'm not a skint flint but I genuinely hate places that do this! A very friendly and polite blonde lady took our payment and was very cheerful in doing so. I wanted to request the removal of the service charge as we actually didn't recieve any service at all ( I fetched our own drinks from the bar). Overall lovely food if you aren't on a budget but SHOCKING service. Nice pub though.Parking: Small, tight carpark that can often be full and hard to get in sometimes.
David Brown
Excellent food and lovely waiting staff. A bit loud but they turned the music down when we asked.
Lucy Jarratt
Can I just say this is the first time I have ever written a bad review but unfortunately with the circumstances I believe this is only appropriate. I came for Breakfast with my friend, the Breakfast arrived cold and my friends order was wrong, we had been waiting for our drinks for over 20 minutes which had clearly been forgotten about. We gave them a gentle reminder and they didn’t arrive until after we had eaten. Anyway, we didn’t kick up a fuss as I appreciate they were busy so we left unsatisfied and I thought that was it. 2 months later I receive a parking fine for £75 through the post, I tried calling and the lady & explained there must have been a mistake, she told me to email with all the details to get this resolved. I was seen on CCTV (as seen on the fine) Parking at the exact same times on the reservation, (which I could prove as I still had the email booking) & I put my number plate in as requested at the bar, it was down to them to check the CCTV for this inside the building. The staff were extremely unhelpful, I only had one response on email, the rest were ignored and I had no choice but to pay it. This is absolutely appalling and I have never been treated so badly as a guest at a restaurant. I had to pay £75 for parking in their own car park at the exact times of my reservation and I could even prove it. It was either 1 digit that was wrong on the iPad, or the iPad was faulty and it didn’t submit. It’s upsetting as the place has a lot of potential but unfortunately it’s just gone down hill and I won’t be going back now.
Had lovely meal here ,lovely atmosphere pleasant and friendly staff our daughter had lovely evening for her birthday meal . Twelve of us all together will definitely go again?
Just got back from Sunday lunch here. Please dont worry if you have read poor reviews, we throughly enjoyed it. Food brilliant service very friendly staff we would
Food was absolutely amazing and the price was great - but the service didn't match. We were stood for a while waiting to be seated even though it wasn't that busy. Then it took us ages to have staff members come to us and it felt like there was no communication between staff.Like I said, everyone was nice but it felt like people were avoiding our table. We were ready to order dessert (as the food was so good) but we're waiting 20 mins for someone to take our orders. We ended up just going to the till, paying and leaving. Even paying, we had multiple staff members just walk past us and we had to basically beg to pay.With the service not being great, the 9% service charge felt really cheeky.As good as the food was, we're not sure if we'd go back.
Been twice in a month with my wife son and his partner . Cant fault the food but shocked to say recieved a parking ticket whilst in there on the first occasion and my son recieved on after our visit on xmas eve. Safe to say after spending over £500 in 2 visits i definately will not be returning.after speaking to staff regarding these issues today i was told theres signage and its on the menus that u have to register your car...clearly there not working cos we didnt see it . Maybe you should get staff to tell customers i asked ...why when theres signs was the reply. Wow ....i have eaten out close to a thousand times in my paltry 50 years and never had to by a parking ticket or register my vehicle for 1 ...on 2 occasions i had to get a code to get out of a car park and thats it .Parking: Its disgusting
The calzone was one of the biggest ones I ever had and it was lovely!
Excellent food and atmosphere. Service very good also.
Let down by attitude of bar staff. Everyone else had a smile and warm welcome. Food was really nice and staff here were welcoming. Bar staff made you feel like there was something better they could be doing rather than serving you and this isn't the first time we have been made to feel this way.
I have visited Ill Rosso for many years and always loved the food here. It's very high end and delicious but also quite pricey if you are on a budget. (Roast beef dinner £19.95) It is totally worth the price as it is divine food. The negatives though that I have noticed the last couple of visits were the lack of friendly service. Yesterday (Sunday 28th January) I was served by a very abrupt/ rude young blonde girl who seemed like I was bothering her when asking for sauce to acompany my lunch. Quite bad mannered and abrupt the way she responded several times to us as a party while visiting. She then proceeded to slam and bang furniture around behind me while eating my meal. The final grumble was the service charge! I'm not a skint flint but I genuinely hate places that do this! A very friendly and polite blonde lady took our payment and was very cheerful in doing so. I wanted to request the removal of the service charge as we actually didn't recieve any service at all ( I fetched our own drinks from the bar). Overall lovely food if you aren't on a budget but SHOCKING service. Nice pub though.Parking: Small, tight carpark that can often be full and hard to get in sometimes.
Excellent food and lovely waiting staff. A bit loud but they turned the music down when we asked.
Can I just say this is the first time I have ever written a bad review but unfortunately with the circumstances I believe this is only appropriate. I came for Breakfast with my friend, the Breakfast arrived cold and my friends order was wrong, we had been waiting for our drinks for over 20 minutes which had clearly been forgotten about. We gave them a gentle reminder and they didn’t arrive until after we had eaten. Anyway, we didn’t kick up a fuss as I appreciate they were busy so we left unsatisfied and I thought that was it. 2 months later I receive a parking fine for £75 through the post, I tried calling and the lady & explained there must have been a mistake, she told me to email with all the details to get this resolved. I was seen on CCTV (as seen on the fine) Parking at the exact same times on the reservation, (which I could prove as I still had the email booking) & I put my number plate in as requested at the bar, it was down to them to check the CCTV for this inside the building. The staff were extremely unhelpful, I only had one response on email, the rest were ignored and I had no choice but to pay it. This is absolutely appalling and I have never been treated so badly as a guest at a restaurant. I had to pay £75 for parking in their own car park at the exact times of my reservation and I could even prove it. It was either 1 digit that was wrong on the iPad, or the iPad was faulty and it didn’t submit. It’s upsetting as the place has a lot of potential but unfortunately it’s just gone down hill and I won’t be going back now.
Restaurantji Recommends
Nice cosy atmosphere, the staff are all really nice and helpful, and the food was incredible! Highly
States close at 12, closed at 9.30. Not hard is it!
Service a little slow at the bar, drinks slightly over priced. Breakfast
Superb breakfast!
Nice clean and friendly pub food was good the restaurant a little expensiveParking: At the side of the pub