We looked for something quick and tasty to eat during our walk and we decided to try Papa Johns, despite mediocre reviews. We have ordered a small pizza with chicken, bacon, tomato and onion. After 10 minutes it was ready. Pizza was crusty, delicious and flavorful. Amount of ingredients on the top of it was satisfying as well. Very good value for money, we were happy with it.
Susan Whitt
Delivered over half an hour after email said it was delivered. Asked delivery driver to wait while we checked they were still warm but he walked off. Got in with out pizza and they were both cold. Won't be ordering again and advise others to stay away. Very disappointing is an understatement.
Tracy Marriott
Cold pizza when arrived late and the delivery man was pig ignorant, Dough tasted strange and the pepperoni was all curled up burnt, Even my dog turned her nose, AVOID..
sketchyloco
Pizzas tasty when you get it, not too oily.Upset that they dont follow order, last time added extra chicken, got regular amount, this time added extra mushroom, SAD amount.
Joshua Banks
I received a call from the delivery driver explaining that they've given my order, which contained all my information, name, address etc. to another customer. They asked if I was willing to take their order as a substitute for my order I placed however I explained that I ordered a vegan pizza with vegan cheese and it would not be eaten here. The driver then asked if I wanted to take the incorrect order while I waited for my order as compensation for the wasted time. I said yes and explained to the driver at the door that I wanted my correct order. I was given the other customers order which included his full name, address and phone number too. 45 minutes went by and I received my vegan pizza with no sides, just the pizza on its own. I decided to call the store asking for a full refund as the food was cold and I was tired of receiving the incorrect order. I was told by the manager, 'Si', that I could not get a full refund and I could only have a refund for the garlic dough bites. I declined his offer, as it did not compensate for the time wasted, the missing items and the cold pizza, I told the manager that I would leave a bad review as I was extremely disappointed. The manager then responded with 'okay josh, goodbye' proceeding to hang up the phone.
Z3347ZLsophiew
I wish i could give no stars and would advise everyone to avoid this horrible store and their rude, unprofessional staff who have no idea! Ordered a pizza and some sides, only for the wrong order to be delivered and they thought this was fine and we had to call to get our order redelivered. People order what they can eat! Why would you deliver the wrong order?! Just go back to store get and get the right order don't try and deliver the wrong one thinking all is okay?! The pizza we ordered was vegan due to my dietary requirements and the other order we received was not vegan so me and a few family members couldn't eat. Was told by the store that our original order would be sent 30 minutes later. So 2 hours after we'd ordered, our right pizza arrived, cold and was missing the sides we ordered. Only to be told by the shop that we received everything when we haven't! Wanted to make a complaint and for a refund and the manager SI was very rude and said they couldn't do that! Offering us to let him know the next time we order and we can have free food or they can send the rest of our order out in 10 minutes, safe to say we will never order here again so offering us free food or whatever is not good enough. At this point none of us have really eaten and we just want a refund for being given the wrong order, which we couldnt eat and then having half our order missed, and as we received the wrong order it has another customer name, address and number on and they will have ours....isn't that against GDPR?! Again the manager wasn't happy saying they can't refund, they would need to speak to their area manager and all that nonsense! We are now seriously annoyed, hungry and about £25 down and nothing to show for it. Honestly so annoyed and have made a complaint to the store and headoffice which SI was very reluctant to give out saying there was no need and arguing with my partner. Very unprofessional and if not refunded within 24 hours I'm going to trading standards and making a serious GDPR complaint as we have someone else details and they have ours!
James W
Placed a large order for a business lunch - 68 pizzas plus sides, desserts and drinks. Spoke directly with the store manager to arrange before placing the order. All food arrived bang on time, steaming hot and everything ordered was delivered. Thoroughly recommend using this store!
Chris Taylor (Chriz)
Not the best pizza I have had tasteless and greasy
L K
Me and my partner arranged food for our wedding and was a fantastic experience! The managers and staff were great in getting our order right and was bang on time! Pizza and sides were piping hot and made our day special! Thanks so much to the Mansfield Team- great service!
Adam Clarke
Waited 80 minutes for our order, whenever we called to chase it up all they did was blame the football for being busy. When it finally arrived it was only just warm, and was missing the drink and dips. Called asking for a refund, their only suggestion was to send somebody with the drink, dips and a free pizza, if we’d wanted more pizza we’d have ordered it! I’ve logged a complaint with head office, see how long it takes for a response. If they’d have said they were struggling with deliveries I’d have happily collected it, not a problem. We usually collect and have no problems at all, but this service was frankly appalling. I’d like to return to them, but not until a refund is given and their service improves.
70 minutes for delivery! Pizza was cold and tastes horrible. And we never gonna order the pizza again.
Georgina Matthews
First time trying Papa Johns - pizza was okay but a tad on the greasy side, the "garlic dip" had the consistency of jelly, smelled like margarine and I couldnt even bring myself to try it to say what it tasted like, and to top it off the bottles of Tango were out of date - we definitely won't be returning to the Mansfield branch.
Buffy Billson
Ordered off just eat, took the money and said it was being delivered but then closed and refused to refund us.
Becky Palmer
I just wanted to say a massive thankyou to papa John's the food qe ordered was delicious and delivered in a very timely manner, and also a massive thankyou to the delivery driver who has just made my children's night by asking us to wait a second at the door (as soon as he saw our daughter),whilst he ran back to his car and came back with a sack full of gifts, my older boy then proceeded to come down stairs for his tea and as soon as he noticed him got another gift out his bag for him too. What an amazing guy we gave him a tip as a way of saying thanks even though he graciously tried to refuse my partner would not take no for an answer so thankyou so much ?
Miriam Filová
PapaJohns is my favourite place to order a pizza. The pizza is baked perfect and the customer service is absolutely great. Ismail have helped me with my order without any issues and made sure I’m a happy customer.
We looked for something quick and tasty to eat during our walk and we decided to try Papa Johns, despite mediocre reviews. We have ordered a small pizza with chicken, bacon, tomato and onion. After 10 minutes it was ready. Pizza was crusty, delicious and flavorful. Amount of ingredients on the top of it was satisfying as well. Very good value for money, we were happy with it.
Delivered over half an hour after email said it was delivered. Asked delivery driver to wait while we checked they were still warm but he walked off. Got in with out pizza and they were both cold. Won't be ordering again and advise others to stay away. Very disappointing is an understatement.
Cold pizza when arrived late and the delivery man was pig ignorant, Dough tasted strange and the pepperoni was all curled up burnt, Even my dog turned her nose, AVOID..
Pizzas tasty when you get it, not too oily.Upset that they dont follow order, last time added extra chicken, got regular amount, this time added extra mushroom, SAD amount.
I received a call from the delivery driver explaining that they've given my order, which contained all my information, name, address etc. to another customer. They asked if I was willing to take their order as a substitute for my order I placed however I explained that I ordered a vegan pizza with vegan cheese and it would not be eaten here. The driver then asked if I wanted to take the incorrect order while I waited for my order as compensation for the wasted time. I said yes and explained to the driver at the door that I wanted my correct order. I was given the other customers order which included his full name, address and phone number too. 45 minutes went by and I received my vegan pizza with no sides, just the pizza on its own. I decided to call the store asking for a full refund as the food was cold and I was tired of receiving the incorrect order. I was told by the manager, 'Si', that I could not get a full refund and I could only have a refund for the garlic dough bites. I declined his offer, as it did not compensate for the time wasted, the missing items and the cold pizza, I told the manager that I would leave a bad review as I was extremely disappointed. The manager then responded with 'okay josh, goodbye' proceeding to hang up the phone.
I wish i could give no stars and would advise everyone to avoid this horrible store and their rude, unprofessional staff who have no idea! Ordered a pizza and some sides, only for the wrong order to be delivered and they thought this was fine and we had to call to get our order redelivered. People order what they can eat! Why would you deliver the wrong order?! Just go back to store get and get the right order don't try and deliver the wrong one thinking all is okay?! The pizza we ordered was vegan due to my dietary requirements and the other order we received was not vegan so me and a few family members couldn't eat. Was told by the store that our original order would be sent 30 minutes later. So 2 hours after we'd ordered, our right pizza arrived, cold and was missing the sides we ordered. Only to be told by the shop that we received everything when we haven't! Wanted to make a complaint and for a refund and the manager SI was very rude and said they couldn't do that! Offering us to let him know the next time we order and we can have free food or they can send the rest of our order out in 10 minutes, safe to say we will never order here again so offering us free food or whatever is not good enough. At this point none of us have really eaten and we just want a refund for being given the wrong order, which we couldnt eat and then having half our order missed, and as we received the wrong order it has another customer name, address and number on and they will have ours....isn't that against GDPR?! Again the manager wasn't happy saying they can't refund, they would need to speak to their area manager and all that nonsense! We are now seriously annoyed, hungry and about £25 down and nothing to show for it. Honestly so annoyed and have made a complaint to the store and headoffice which SI was very reluctant to give out saying there was no need and arguing with my partner. Very unprofessional and if not refunded within 24 hours I'm going to trading standards and making a serious GDPR complaint as we have someone else details and they have ours!
Placed a large order for a business lunch - 68 pizzas plus sides, desserts and drinks. Spoke directly with the store manager to arrange before placing the order. All food arrived bang on time, steaming hot and everything ordered was delivered. Thoroughly recommend using this store!
Not the best pizza I have had tasteless and greasy
Me and my partner arranged food for our wedding and was a fantastic experience! The managers and staff were great in getting our order right and was bang on time! Pizza and sides were piping hot and made our day special! Thanks so much to the Mansfield Team- great service!
Waited 80 minutes for our order, whenever we called to chase it up all they did was blame the football for being busy. When it finally arrived it was only just warm, and was missing the drink and dips. Called asking for a refund, their only suggestion was to send somebody with the drink, dips and a free pizza, if we’d wanted more pizza we’d have ordered it! I’ve logged a complaint with head office, see how long it takes for a response. If they’d have said they were struggling with deliveries I’d have happily collected it, not a problem. We usually collect and have no problems at all, but this service was frankly appalling. I’d like to return to them, but not until a refund is given and their service improves.
Restaurantji Recommends
70 minutes for delivery! Pizza was cold and tastes horrible. And we never gonna order the pizza again.
First time trying Papa Johns - pizza was okay but a tad on the greasy side, the "garlic dip" had the consistency of jelly, smelled like margarine and I couldnt even bring myself to try it to say what it tasted like, and to top it off the bottles of Tango were out of date - we definitely won't be returning to the Mansfield branch.
Ordered off just eat, took the money and said it was being delivered but then closed and refused to refund us.
I just wanted to say a massive thankyou to papa John's the food qe ordered was delicious and delivered in a very timely manner, and also a massive thankyou to the delivery driver who has just made my children's night by asking us to wait a second at the door (as soon as he saw our daughter),whilst he ran back to his car and came back with a sack full of gifts, my older boy then proceeded to come down stairs for his tea and as soon as he noticed him got another gift out his bag for him too. What an amazing guy we gave him a tip as a way of saying thanks even though he graciously tried to refuse my partner would not take no for an answer so thankyou so much ?
PapaJohns is my favourite place to order a pizza. The pizza is baked perfect and the customer service is absolutely great. Ismail have helped me with my order without any issues and made sure I’m a happy customer.