This place needs a lesson in customer service!Me and my partner took our friends out for what we thought would be a lovely relaxed meal but what we experienced was quite the opposite.The waitress came over and brought our mains however informed us that she had only put one of them through the till so we would have to wait for the other one, gave a brief apology and walked off. After 25 minutes we still hadn’t had our main, even though we’d witnessed the same meal being taken to another lucky table.At this point our friends had nearly finished their meal and we were still waiting so I asked to speak to the manager. I was informed there was no manager about but the food would be with us soon. After another 10 minutes the meal finally arrived, served by a rude waitress that informed us “you’ve got your food now though” (not the point but we carried on) we then ate our main while our friends had finished. So the whole point of taking them out for a meal was pointless because we ate at completely separate times. The waitress then tried to clear our plates away while my partner was still clearly eating and had food on his plate! The sides were also cold by the time our main came out and the whole experience was very poor. I’m not one to complain but the rudeness and attitude of the staff was enough to tip me over the edge. We were then told the manager had ‘popped out’ and they didn’t know what time he’d be back, to which then another man came out and spoke to us, he was also very rude. In the end they gave us a free bottle of wine but the whole evening was ruined because of how they handled this one error. A real shame because the food was tasty and if it weren’t for the customer service we would have enjoyed it. Won’t be coming back.
SONGO GOKU
I recommend this restaurant to anyone who comes to Beeston, they must visit it. :) The portions of dishes are suitable for the price and their taste is simply a delight for the palate ☺️ The baklava is indescribable, the taste is something everyone must try.
corbin -coopz0
Feel like you're in Turky, female waiters are great and food is even better ??
Angie Hopkinson
Excellent all round. Food was fabulous. Great atmosphere and excellent service. Thank
Gordon Sood
Great
Claire Roberts
Lovely food.Portions too big (don't like wasting food). Service odd - within the first five minutes of arrival four people asked if we were ready to order, but once we'd been served our main course, no-one cleared the table or asked if we wanted the bill.
Marcus Oakland
Gorgeous food. Lovely staff. Delightful ambience. Felt like we were back in TurkeyVegetarian options: My wife enjoys the vegetarian moussaka, and her new favourite is the vegetarian kebabParking: There are various nearby car parks that are no longer free in the evening, but none immediately adjacent to the restaurant. There is free on street parking in the evening.
Adeeba Nuraina
Food was great, very authentic and fresh. Service was absolutely awful though, no waiters around and it took them ages to serve us.
Imran Mohamed
Took my family for a treat. Was not very busy. Was clean and tidy. However the food was average, lacked flavour and considering me being a huge fan of Turkish cuisine, was not impressed with the food. If not for Tiam’s interaction and friendly service it would have been all regrets.
Georgi Yanev
We turn up without a booking, they have found for us a table, the food was good a well prepared the price is very good no wonder is fully packed, will visit
If you want a real kebab worth real meat then this place is incredible. Incredibly fresh and delicious! Truly authentic atmosphere and attentive but not pushy staff. To notch stuff!
Maksud Chowdhury
We went for an early dinner. The food was tasty, and the service was good, too.We have if they could give us chips instead of the rice and they were not flexible.
mark spindley
Absolutely spotless, nicely lit and oodles of space, staff very friendly,Had a takeaway lamb kebab,Gorgeous food, this is proper Turkish kebab, real slices of lamb ,and not the reformed meat served usually in kebab shops,Naan bread was soft, meat,beautifully cooked and seasoned and the onion sliced so thinly.Absolute pleasure visiting this place definately going again, but to sit and dine inside,Was very busy at 2.30pm on a Saturday afternoon.
mandywJ879SA
Was due to go here in February. Rang to book a table then couldn't go on date I booked so rang to cancel . I'm glad I did because they didn't even have me down as booked . Not very good service at all this could have ruined my evening won't be attempting to book again. Had to put a date when we went so put closest date but never steppe foot in the place and I'm so glad I never wasted my money here
Charmaine Field
I've been here atleast once a month since opening and I've never had a bad meal. Everything is seasoned perfectly all hot and fresh prepared infront of you. The staff are so attentive couldn't ask for more.Parking: Free parking just after 4pm 5 shops away
This place needs a lesson in customer service!Me and my partner took our friends out for what we thought would be a lovely relaxed meal but what we experienced was quite the opposite.The waitress came over and brought our mains however informed us that she had only put one of them through the till so we would have to wait for the other one, gave a brief apology and walked off. After 25 minutes we still hadn’t had our main, even though we’d witnessed the same meal being taken to another lucky table.At this point our friends had nearly finished their meal and we were still waiting so I asked to speak to the manager. I was informed there was no manager about but the food would be with us soon. After another 10 minutes the meal finally arrived, served by a rude waitress that informed us “you’ve got your food now though” (not the point but we carried on) we then ate our main while our friends had finished. So the whole point of taking them out for a meal was pointless because we ate at completely separate times. The waitress then tried to clear our plates away while my partner was still clearly eating and had food on his plate! The sides were also cold by the time our main came out and the whole experience was very poor. I’m not one to complain but the rudeness and attitude of the staff was enough to tip me over the edge. We were then told the manager had ‘popped out’ and they didn’t know what time he’d be back, to which then another man came out and spoke to us, he was also very rude. In the end they gave us a free bottle of wine but the whole evening was ruined because of how they handled this one error. A real shame because the food was tasty and if it weren’t for the customer service we would have enjoyed it. Won’t be coming back.
I recommend this restaurant to anyone who comes to Beeston, they must visit it. :) The portions of dishes are suitable for the price and their taste is simply a delight for the palate ☺️ The baklava is indescribable, the taste is something everyone must try.
Feel like you're in Turky, female waiters are great and food is even better ??
Excellent all round. Food was fabulous. Great atmosphere and excellent service. Thank
Great
Lovely food.Portions too big (don't like wasting food). Service odd - within the first five minutes of arrival four people asked if we were ready to order, but once we'd been served our main course, no-one cleared the table or asked if we wanted the bill.
Gorgeous food. Lovely staff. Delightful ambience. Felt like we were back in TurkeyVegetarian options: My wife enjoys the vegetarian moussaka, and her new favourite is the vegetarian kebabParking: There are various nearby car parks that are no longer free in the evening, but none immediately adjacent to the restaurant. There is free on street parking in the evening.
Food was great, very authentic and fresh. Service was absolutely awful though, no waiters around and it took them ages to serve us.
Took my family for a treat. Was not very busy. Was clean and tidy. However the food was average, lacked flavour and considering me being a huge fan of Turkish cuisine, was not impressed with the food. If not for Tiam’s interaction and friendly service it would have been all regrets.
We turn up without a booking, they have found for us a table, the food was good a well prepared the price is very good no wonder is fully packed, will visit
Restaurantji Recommends
If you want a real kebab worth real meat then this place is incredible. Incredibly fresh and delicious! Truly authentic atmosphere and attentive but not pushy staff. To notch stuff!
We went for an early dinner. The food was tasty, and the service was good, too.We have if they could give us chips instead of the rice and they were not flexible.
Absolutely spotless, nicely lit and oodles of space, staff very friendly,Had a takeaway lamb kebab,Gorgeous food, this is proper Turkish kebab, real slices of lamb ,and not the reformed meat served usually in kebab shops,Naan bread was soft, meat,beautifully cooked and seasoned and the onion sliced so thinly.Absolute pleasure visiting this place definately going again, but to sit and dine inside,Was very busy at 2.30pm on a Saturday afternoon.
Was due to go here in February. Rang to book a table then couldn't go on date I booked so rang to cancel . I'm glad I did because they didn't even have me down as booked . Not very good service at all this could have ruined my evening won't be attempting to book again. Had to put a date when we went so put closest date but never steppe foot in the place and I'm so glad I never wasted my money here
I've been here atleast once a month since opening and I've never had a bad meal. Everything is seasoned perfectly all hot and fresh prepared infront of you. The staff are so attentive couldn't ask for more.Parking: Free parking just after 4pm 5 shops away