We used to love visiting John Lewis in Nottingham years ago. We moved to Nottingham City Centre 6 months ago thinking how fab it will be to have it on our doorstep. We popped in 2 months ago to buy an Apple watch, straps, a new Apple office computer. We were ignored for half an hour, then the staff were completely clueless about any of the products. We walked out and drove to the Apple store in Sheffield and bought the whole shebang. We decided to buy a larger keyboard for our Apple computer today (8th March) so we thought we'd try our local John Lewis one more time as it would be so convenient for us. At first the young American assistant seemed pleasant enough and approached us so that was a good sign. And it went swiftly down hill from there. She was clueless, not eager to ask for help in order to answer our questions. The male Apple specialist was pleasant enough but we had to almost insist the first sales assistant go to him for help. She was very arrogant and stubborn. The nicest sales person was the older lady on the tills. A lovely local person, knew what she was doing, and had a lovely sense of humour. We did leave with a new larger size Apple keyboard, but we both felt angry and disappointed with the bad service. Where is the professionalism and integrity that used to make John Lewis a cut above the rest?
Cris West
Went in to get a new towel, and a sales assistant (Michelle) came and asked if we needed help. She chatted us through the towels and we ended up with a better quality and a set of 9!She encouraged us to sign up to My John Lewis, which got us a discount, and even told us to go downstairs to see Mr Motivator!She was brilliant and made our shopping experience!
Paul Leverton
To me it is too expensive and it always has been. I only go in now and again. They need to compete with the Internet and sell the stock instead of it being left on the shelf. Only my opinion.
Melanie Pace
Was followed today by a man in the store who was in a hoodie and jeans and had ear buds in. I had a $20 oven mit in my hand and was looking through cosmetics before paying. I was alone and started to notice this guy was not too far away from me everywhere I navigated through the store. I’ve worked in retail my whole life and thought it was either security or a creep. I went down to the first floor and knew if he followed me I needed to make a scene before I left and he continued to follow me. I waited for him at the bottom of the escalator and aggressively and loudly demanded to know if he was following me. He told me no, and then I asked if he was security and he told me yes. First of all following a woman in 2024 is absolutely triggering and absurd!! If you think I’m stealing an oven mit and you’re following a 5 foot small woman around the store as a man you have gone about this wrong!! I was there to shop and now will no longer step foot in that store! I travel here from the US and love the merchandise. It took me several hours to calm down and understand what just happened. 1… it very well could have been a creep, but secondly what in the world are you targeting me for. Security needs to up their game too on all levels.
Francesca Roffe Ridgard
I have been coming to John Lewis since I was a little girl and love it just as much now as I did then.I wanted to leave a review to give a special thank you to Nicola, the young lady who works in the cafe. She always has a smile as she strategically and thoroughly clears the tables for people. She brings real cheer and spark to the cafe and always pays extra attention to looking after the customers. A real asset and brilliant team member. Thank you Nicola you really are awesome!
gary spear
Poor.Usually buy US Dollars over the counter, as if I order to be delivered, I end up with $100 bills that are useless in gas ststions etc, as they may not be accepted. Hence the reason for a physical visit. John Lewis have been good in the past, so decided to use them again.On arrival, the bureau de change staff didn't have $2000 available (hard to believe in a major anchor store, and it's not exactly a huge amount) then they did, but needed two forms of identification. Their own website makes mention of "a" form of photo ID, not multiple forms over an unspecified amount.It was suggested by staff that I order Dollars to be delivered to home, then come in store to change the $100 Dollar bills to smaller denominations. Pointless when I was already in store.Too much like hard work, won't be returning. Euro change further along Victoria centre would be my recommendation.Lots of staff standing about, shop looks tired.I really don't have time to waste on visiting places that can't deliver.
Kitty Hough
Amazing staff! Thank you to Jane and Maria for looking after me :)
Wayne Oxborough
Their Customer Service is appalling!If everything goes smoothly then I’m sure all will be ok, but if there’s a problem, communicating with Customer Services is frustrating to say the least!Have raised complaints via email, over phone, etc, and they can’t even understand the context of the complaint. It’s like they have people just rushing through their masses of email complaints, looking at the last email they’ve received from you, and not trying to understand/resolve the big picture…Absolutely appalling!
Lucy Kime
The lady that served me today at the Elemis counter (I didn’t know her name) was so so helpful, and gave me really good tips for my skin which I’ve been struggling with?
Went in for lap top yesterday sales girl was helpful went to technical support to have laptop set up I forgot to take password for email and the man got shirty with me, But went back in today and service was alot better from start to finish so thank you for your help would've been five stars if not for that one member of staff.
Samantha Husbands
I received an Apple Watch for Christmas as a gift. My husband had no idea that the straps come in different sizes So of course, l've Opened the product to only find out the strap is too small for my wrist so on the 2nd January I returned back into store to exchange. The strap only to be told. I couldn't do this as it is now open. So I explained yes, I opened it because I wanted to wear it not expecting the strap to be too small so now I am stuck with a watch with a strap which is too small and all they told me to do was to go to TK Maxx and buy a new strap so not happy with the outcome i phoned there customer service which advise me to take everything back into store with my receipt my watch and strap and they would gladly exchange it so on the 3rd of January. This is what I did only to be told yet again there is nothing they can do because I have opened it, So again, I explained that I had to open it, or I would never find out that the strap was too small for my Wrist and yet again to be told,, they only accept unopened items So I explained thatcustomer service told me to bring it back, but they was having none of it but offered to buy it back off me at 15% less than what my husband paid for it Absolutely shocking service. I have shopped in this store for many years and have always recommended it . I will never step foot in the shop again No wondered your stores are closing down.?
Oliver Freeman
I visited John Lewis over Christmas to purchase a MacBook Pro after a disappointing experience at the Apple Store in Meadowhall, where they just weren't interested in serving me.Upon entering John Lewis and going to the area I needed to be in (the Apple stand), I was immediately asked if I needed anything. Upon mentioning what I wanted to purchase, I was immediately served by a lovely member of staff, who was very helpful.Far better than the poor experience I received at the Apple Store in Meadowhall - and the device was cheaper, with a longer warranty!
Paola M
I have been there today asking about a refund for a fulton umbrella I bought at the end of September. It is advertised ad anti-wind umbrella and using it with a bit of wind once, it got broken already. We are talking about £35 of umbrella. It is the rolex of John lewis umbrella and it is not worth it. Anyway I lost the receipt and I provide the john lewis advisors with card number which we used to pay this number, day and exact time asking if they could find it in the system (I work in retail and I know this can be done in certain circumstances). So, they did check and said they could not find it, they found a £30 gift card that apparently I bought, but I never did. Never bought a John Lewis gift card so I have no idea what they checked. If you buy an expensive item and it breaks even after one day, with no receipt you lose your money. Such a bad company customer service. I won't buy from it anymoreReply: I have been there and show them the bank statement which said I paid £35 at John lewis and they could not help at all!
Kay Foster
Terrible service from one of the staff on Monday AM on the section where the Quality Streets help yourself are. She was rude, unhelpful, and made the experience of getting specific chocolates for my grandson at Christmas, an unpleasant one. Bit of a shame really.
Very friendly and helpful staff
We used to love visiting John Lewis in Nottingham years ago. We moved to Nottingham City Centre 6 months ago thinking how fab it will be to have it on our doorstep. We popped in 2 months ago to buy an Apple watch, straps, a new Apple office computer. We were ignored for half an hour, then the staff were completely clueless about any of the products. We walked out and drove to the Apple store in Sheffield and bought the whole shebang. We decided to buy a larger keyboard for our Apple computer today (8th March) so we thought we'd try our local John Lewis one more time as it would be so convenient for us. At first the young American assistant seemed pleasant enough and approached us so that was a good sign. And it went swiftly down hill from there. She was clueless, not eager to ask for help in order to answer our questions. The male Apple specialist was pleasant enough but we had to almost insist the first sales assistant go to him for help. She was very arrogant and stubborn. The nicest sales person was the older lady on the tills. A lovely local person, knew what she was doing, and had a lovely sense of humour. We did leave with a new larger size Apple keyboard, but we both felt angry and disappointed with the bad service. Where is the professionalism and integrity that used to make John Lewis a cut above the rest?
Went in to get a new towel, and a sales assistant (Michelle) came and asked if we needed help. She chatted us through the towels and we ended up with a better quality and a set of 9!She encouraged us to sign up to My John Lewis, which got us a discount, and even told us to go downstairs to see Mr Motivator!She was brilliant and made our shopping experience!
To me it is too expensive and it always has been. I only go in now and again. They need to compete with the Internet and sell the stock instead of it being left on the shelf. Only my opinion.
Was followed today by a man in the store who was in a hoodie and jeans and had ear buds in. I had a $20 oven mit in my hand and was looking through cosmetics before paying. I was alone and started to notice this guy was not too far away from me everywhere I navigated through the store. I’ve worked in retail my whole life and thought it was either security or a creep. I went down to the first floor and knew if he followed me I needed to make a scene before I left and he continued to follow me. I waited for him at the bottom of the escalator and aggressively and loudly demanded to know if he was following me. He told me no, and then I asked if he was security and he told me yes. First of all following a woman in 2024 is absolutely triggering and absurd!! If you think I’m stealing an oven mit and you’re following a 5 foot small woman around the store as a man you have gone about this wrong!! I was there to shop and now will no longer step foot in that store! I travel here from the US and love the merchandise. It took me several hours to calm down and understand what just happened. 1… it very well could have been a creep, but secondly what in the world are you targeting me for. Security needs to up their game too on all levels.
I have been coming to John Lewis since I was a little girl and love it just as much now as I did then.I wanted to leave a review to give a special thank you to Nicola, the young lady who works in the cafe. She always has a smile as she strategically and thoroughly clears the tables for people. She brings real cheer and spark to the cafe and always pays extra attention to looking after the customers. A real asset and brilliant team member. Thank you Nicola you really are awesome!
Poor.Usually buy US Dollars over the counter, as if I order to be delivered, I end up with $100 bills that are useless in gas ststions etc, as they may not be accepted. Hence the reason for a physical visit. John Lewis have been good in the past, so decided to use them again.On arrival, the bureau de change staff didn't have $2000 available (hard to believe in a major anchor store, and it's not exactly a huge amount) then they did, but needed two forms of identification. Their own website makes mention of "a" form of photo ID, not multiple forms over an unspecified amount.It was suggested by staff that I order Dollars to be delivered to home, then come in store to change the $100 Dollar bills to smaller denominations. Pointless when I was already in store.Too much like hard work, won't be returning. Euro change further along Victoria centre would be my recommendation.Lots of staff standing about, shop looks tired.I really don't have time to waste on visiting places that can't deliver.
Amazing staff! Thank you to Jane and Maria for looking after me :)
Their Customer Service is appalling!If everything goes smoothly then I’m sure all will be ok, but if there’s a problem, communicating with Customer Services is frustrating to say the least!Have raised complaints via email, over phone, etc, and they can’t even understand the context of the complaint. It’s like they have people just rushing through their masses of email complaints, looking at the last email they’ve received from you, and not trying to understand/resolve the big picture…Absolutely appalling!
The lady that served me today at the Elemis counter (I didn’t know her name) was so so helpful, and gave me really good tips for my skin which I’ve been struggling with?
Restaurantji Recommends
Went in for lap top yesterday sales girl was helpful went to technical support to have laptop set up I forgot to take password for email and the man got shirty with me, But went back in today and service was alot better from start to finish so thank you for your help would've been five stars if not for that one member of staff.
I received an Apple Watch for Christmas as a gift. My husband had no idea that the straps come in different sizes So of course, l've Opened the product to only find out the strap is too small for my wrist so on the 2nd January I returned back into store to exchange. The strap only to be told. I couldn't do this as it is now open. So I explained yes, I opened it because I wanted to wear it not expecting the strap to be too small so now I am stuck with a watch with a strap which is too small and all they told me to do was to go to TK Maxx and buy a new strap so not happy with the outcome i phoned there customer service which advise me to take everything back into store with my receipt my watch and strap and they would gladly exchange it so on the 3rd of January. This is what I did only to be told yet again there is nothing they can do because I have opened it, So again, I explained that I had to open it, or I would never find out that the strap was too small for my Wrist and yet again to be told,, they only accept unopened items So I explained thatcustomer service told me to bring it back, but they was having none of it but offered to buy it back off me at 15% less than what my husband paid for it Absolutely shocking service. I have shopped in this store for many years and have always recommended it . I will never step foot in the shop again No wondered your stores are closing down.?
I visited John Lewis over Christmas to purchase a MacBook Pro after a disappointing experience at the Apple Store in Meadowhall, where they just weren't interested in serving me.Upon entering John Lewis and going to the area I needed to be in (the Apple stand), I was immediately asked if I needed anything. Upon mentioning what I wanted to purchase, I was immediately served by a lovely member of staff, who was very helpful.Far better than the poor experience I received at the Apple Store in Meadowhall - and the device was cheaper, with a longer warranty!
I have been there today asking about a refund for a fulton umbrella I bought at the end of September. It is advertised ad anti-wind umbrella and using it with a bit of wind once, it got broken already. We are talking about £35 of umbrella. It is the rolex of John lewis umbrella and it is not worth it. Anyway I lost the receipt and I provide the john lewis advisors with card number which we used to pay this number, day and exact time asking if they could find it in the system (I work in retail and I know this can be done in certain circumstances). So, they did check and said they could not find it, they found a £30 gift card that apparently I bought, but I never did. Never bought a John Lewis gift card so I have no idea what they checked. If you buy an expensive item and it breaks even after one day, with no receipt you lose your money. Such a bad company customer service. I won't buy from it anymoreReply: I have been there and show them the bank statement which said I paid £35 at John lewis and they could not help at all!
Terrible service from one of the staff on Monday AM on the section where the Quality Streets help yourself are. She was rude, unhelpful, and made the experience of getting specific chocolates for my grandson at Christmas, an unpleasant one. Bit of a shame really.