Unpleasant experience with sullen & rude staff member. Made us feel like it was all just too much effort, talked over me when I was ordering & got the order wrong despite being told it twice- it was 1 drink & a cake, nothing complicated just a really straight forward order. Definitely no apologies. It’s everything I would be livid about in staff in our own business. It’s a pretty grubby cafe & not the first time I’ve had this kind of sullen & mannerless service, so voting with my feet. Won't be going back in there again as there are much nicer cafes with pleasant & cheerful staff. It’s a lot of money to pay for a hot drink that leaves you feeling put out.
steve bilton
Love Caffe Nero nice toasties and cake's nice mug of tea always a pleasant experience ?
David Rodrigues
great atmosphere, food and drinks amazing, staff extremely friendly and the coffee shop well organised and clean, not much noise around the area, great for work or study wise
Seb Fitzbright
Batista that was working there, a guy longish hair and glasses, was so rude to his staff that just asked me what I wanted to order. Then had such a weird attitude with me, like I was just a huge inconvenience being there. So I didn't even order, gone to 200 degrees and won't be returning to that cafe Nero ever again!
Epic Car Lover 1968
Pound drink from app.Nice.good quality.Staff nice.Very busy though. So you can wait.50p carpark across road.Don't double park .Warden got me.Overall ok
Zed Zed
A typical Caffe Nero. Friendly baristas, good coffee. Dogs welcome.
Max Wilson
One of the better neros in a nice location. Sitting out on the street in good weather makes for a great west bridgeford atmosphere. Lots of friendly regulars. Nero is better than the other chains anyway.
Guy Eatch
Good cup of coffee. We even had a second cup.Parking: Very large carpark close by.
Kay
Great coffee. Slow service.
Daniel Dooley
The coffee shop is dirty , tables aren’t cleared often enough and has a table ever been wiped?? Is that too much to ask just clear the cups and lates and wipe the tables easy!!!
Best Nero around, fast delivery, good quality, regular discounts, never missing items, friendly staff, good management, prices are affordable. My go to coffee shop.
Freedomofwb
Went in for coffee and cake with my son, it was later in the day so not too busy. The two behind the counter were clearly distracted chatting, a lady asked what we’d like and I said to my son to say what he’d like she went and prepared the drink and carried on chatting and came back and asked for payment, I said we hadn’t finished our order as she hadn’t asked if I’d like anything. I then placed my order, again off she went chattering again back turned - no engagement - came back - part of the order complete asked for the money I signified I had vouchers but she walked off still chatting. I thought I had scanned both vouchers as I was then asked if it was card payment for the balance. I paid by card and asked for a receipt as it felt expensive. Needless to say we were overcharged and both vouchers hadn’t scanned. There was zero engagement throughout the counter service and it was clear we were interrupting their day. When the server came around collecting cups I advised we had been overcharged, she asked how, I explained, she said I should have told her I had two vouchers as they need to press a button between each. I advised I would of however unfortunately we had been subject to what limited service due to their continued conversation whilst serving which resulted in a lack of attention being paid throughout. Again her face was like a sour lemon as if we should be grateful she had even turned in, she said I will speak with the manager who was her partner in crime for the gossiping. He eventually offered to process the voucher and refund me, and gave a free drink voucher. No apology for their continued appalling service, nor their gossiping, sour faces or making the customer feel an absolute inconvenience to their day!
Jonny Hall
Good food, good coffee, good staff. Just could probably do with a few more of them as when we left they were queuing out of the door.
Silvia Stoyanova
Great coffee, staff always polite and friendly. I visit here regularly
Matthew Douglas
Lovely shop although it needs a refurb. Lots of community feel here. Toilets are generally not great. Fresh pastries and cakes are lovely. The coffee is very good and they take genuine care in it. The manager is on it and makes sure the team are epic.
Unpleasant experience with sullen & rude staff member. Made us feel like it was all just too much effort, talked over me when I was ordering & got the order wrong despite being told it twice- it was 1 drink & a cake, nothing complicated just a really straight forward order. Definitely no apologies. It’s everything I would be livid about in staff in our own business. It’s a pretty grubby cafe & not the first time I’ve had this kind of sullen & mannerless service, so voting with my feet. Won't be going back in there again as there are much nicer cafes with pleasant & cheerful staff. It’s a lot of money to pay for a hot drink that leaves you feeling put out.
Love Caffe Nero nice toasties and cake's nice mug of tea always a pleasant experience ?
great atmosphere, food and drinks amazing, staff extremely friendly and the coffee shop well organised and clean, not much noise around the area, great for work or study wise
Batista that was working there, a guy longish hair and glasses, was so rude to his staff that just asked me what I wanted to order. Then had such a weird attitude with me, like I was just a huge inconvenience being there. So I didn't even order, gone to 200 degrees and won't be returning to that cafe Nero ever again!
Pound drink from app.Nice.good quality.Staff nice.Very busy though. So you can wait.50p carpark across road.Don't double park .Warden got me.Overall ok
A typical Caffe Nero. Friendly baristas, good coffee. Dogs welcome.
One of the better neros in a nice location. Sitting out on the street in good weather makes for a great west bridgeford atmosphere. Lots of friendly regulars. Nero is better than the other chains anyway.
Good cup of coffee. We even had a second cup.Parking: Very large carpark close by.
Great coffee. Slow service.
The coffee shop is dirty , tables aren’t cleared often enough and has a table ever been wiped?? Is that too much to ask just clear the cups and lates and wipe the tables easy!!!
Restaurantji Recommends
Best Nero around, fast delivery, good quality, regular discounts, never missing items, friendly staff, good management, prices are affordable. My go to coffee shop.
Went in for coffee and cake with my son, it was later in the day so not too busy. The two behind the counter were clearly distracted chatting, a lady asked what we’d like and I said to my son to say what he’d like she went and prepared the drink and carried on chatting and came back and asked for payment, I said we hadn’t finished our order as she hadn’t asked if I’d like anything. I then placed my order, again off she went chattering again back turned - no engagement - came back - part of the order complete asked for the money I signified I had vouchers but she walked off still chatting. I thought I had scanned both vouchers as I was then asked if it was card payment for the balance. I paid by card and asked for a receipt as it felt expensive. Needless to say we were overcharged and both vouchers hadn’t scanned. There was zero engagement throughout the counter service and it was clear we were interrupting their day. When the server came around collecting cups I advised we had been overcharged, she asked how, I explained, she said I should have told her I had two vouchers as they need to press a button between each. I advised I would of however unfortunately we had been subject to what limited service due to their continued conversation whilst serving which resulted in a lack of attention being paid throughout. Again her face was like a sour lemon as if we should be grateful she had even turned in, she said I will speak with the manager who was her partner in crime for the gossiping. He eventually offered to process the voucher and refund me, and gave a free drink voucher. No apology for their continued appalling service, nor their gossiping, sour faces or making the customer feel an absolute inconvenience to their day!
Good food, good coffee, good staff. Just could probably do with a few more of them as when we left they were queuing out of the door.
Great coffee, staff always polite and friendly. I visit here regularly
Lovely shop although it needs a refurb. Lots of community feel here. Toilets are generally not great. Fresh pastries and cakes are lovely. The coffee is very good and they take genuine care in it. The manager is on it and makes sure the team are epic.