Pizza Express
Road, Welcome Break, Thame
01865 950853
Recent Reviews
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Over half an hour before anyone would come to us (and only when we went to get someone)
Two starters of three were forgotten. One main forgotten. Not sure why we ordered as they didn't know what we'd ordered anyway.
Verry unprofessional and rude.
I love this place, I hate the fact that people treat restaurant like this as a sandwich place where they can get their food in 5 min, must change your mentality otherwise use Waitrose or get your pack lunch and sit on the main site, always happy to be here, very friendly people and delicious food, will always come back.
I didn't get service; I got served. It might be that the owners see this as just a motorway services eatery, but I am a local resident - who could come back often. Service can always be worthwhile. Nothing really wrong, but not really right either.
Nice and clean looking restaurant, I love my pollo pesto
Food is delicious team is very friendly
Pleasant staff, but was extremely ill after eating the American hot Romano pizza. Now can’t do the marathon I am entered for today!!! Avoid unless you want to lose a lot of weight quickly.
I am writing to express my dissatisfaction with the management skills of Ms. Natalia, the assistant manager at the M40 branch. During my recent visit, I was disappointed by her rude behavior and lack of customer service skills.
Her disrespectful conduct caused distress to my wife, and as a result, we have decided not to return to this branch until Ms. Natalia is replaced by a more competent manager.
I hope that this matter will be addressed promptly to ensure a positive experience for all guests in the future.
Thank you for your attention to this matter.
Moest lang wachten, maar dat werd beloond met een top-calzone.
I cannot tell you how bad our experience was at this restaurant. It was shocking.
The staff are rude. Uninterested and unhelpful. The man who came to the door had no customer service skills, no smile. No greeting and was slamming chairs around. I asked for a gluten free menu and was instantly told there wasn’t one but didn’t tell me what I should do. Sat down and menus were almost thrown at us whilst the short somewhat rotund man slammed and banged around. Clearly not happy with life!
I asked for glass of rose but got red. We were eventually served by “heather” who was scruffy and miserable. We asked for all starters and mains to come at the same time in which they didn’t. The food was subpar in comparison to other pizza expresses. My gluten free Fiorentina pizza was served to me with egg shell on top and when I told heather she apologised and stood by the table for 1 minute then left without saying a word. 10 minutes later our sides of polenta fries which were ordered at the same time as the rest, arrived barely cooked having been sat on the side for 10 minutes. We then took our sides home to properly cook with no mention of desserts our how our meal was.
I have never been so appalled by a restaurant and can not believe how little training the staff have had in customer service skills. I’m a 100% certain everyone else felt the same.
Restaurantji Recommends
Disastrous experience. Wrong order put through. Missing items from standard pizza. Slow service. No garlic butter on garlic bread. Took so long we got a fine for being over 2 hours in car park.
Underwhelming food at high prices served by staff (eventually) who seemed like they didn't want to be there.
I think it was under new management when I visited with the family. So lots of room for improvement. Lots of potential, just need to concentrate on some key aspects and then they will be flying. Good luck with the business.
Parking: Service station rules
Service was fast and polite. The food was what we expected but with it being a service station, atmosphere is not a concern.
Food very nice but the service is not quite my expectations, table not cleaned on time, no salt, pepper and cutlery on the table
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