Very poor service. Ordered lunch and waited over 40 minutes, on enquiring I discovered that our order hadn't gone through to kitchen. Staff apologised and stated "mistakes happen" indeed, this is true, but the error should have been noticed by staff much sooner as the restaurant wasn't busy. We didn’t have time to wait further so unfortunately had to leave without eating. Incidentally the couple at a neighbouring table didn’t fare much better, they returned their food because both meals were cold. I must stress the staff apologised and were not rude, however due to the very poor service standards it's very unlikely we will return.
Paul C
This is our favourite of all the Brewdog bars. Stacey and her crew go above and beyond every time to make sure it’s an enjoyable experience.
Kirstie O
Utter disappointment. We came into town specifically for the brunch but left hungry. First, the kitchen staff came out to explain there were no eggs so they couldn't make waffles - we had to settle for chips instead. Then, even though it wasn't busy, our food sat in service hatch for about 8 mins (wait staff looked at it twice but seemed to be confused so didn't serve it and went away again?) It arrived stone cold so was sent back, but then we were told they couldn't redo the other meal cause they'd run out of those ingredients too. We ended up leaving without food but they were very apologetic and gave us our drinks for free.
Sco13
We went here randomly after the cinema so I'll start with the good parts: the place itself is pretty cool and well done and the staff were really pleasant. The food isn't going to win any awards like but its not that sort of place anyway so from the point of view it was ok. The last time I was here was years ago when they accepted cash and since that point I'm not sure if the management has changed or whatever but the toilets were filthy no soap etc and not accepting cash is totally unacceptable for me. I'm actually a brewdog shareholder too and avoid them as much as I can now due to their no cash policy.
Anna C
Not usually one to leave reviews but this has got to be the worst place i have ever went for dinner, For start our drinks took 30 minutes to arrive at our table , to then add to our frustration our food all came out at different times and by the time it was all here it was partly all cold. Then we were told our sides would be out in 2 minutes ( they ended up not even arriving ) I can fully understand if places are a bit slower due to it being busy but when the staff have time to drink at the bar and go on their phones they surely have enough time to provide decent service.
Alistair B
Plenty staff but very poor service, spent more time chatting than serving. Forty-minute wait for food that was at best average. £45.70 for two burgers and chips plus two drinks!!! Only had two drinks as no one asked and couldn't catch anyone's attention. Place was half empty, just zero management of staff.
Adam Gray
Great food with nice.drinks.I had the off menu Korean Chicken burger which was delicious.Our server was very attentive and helpful, keeping our glasses full.
Tom Ryan-Elliott
If you're looking for some drinks and are in the shopping centre near the train station, here is a must to go to.BrewDog beers are great and have a wide range to taste before you buy.Give it a go.
JXM81
Really enjoyed our breakfast here, staff were very friendly, welcoming and kind to our children. Breakfast was good quality. We used an itison voucher so was excellent value. Will be back.
George Rorie
Popped in for a weekday lunch. Relatively quiet, with a couple of staff looking after 5 or 6 tables. Our order was taken promptly and our drinks (non-alcoholic on this occasion) arrived fast. Our order of Caesar Salad took 35 mins to appear and was disappointing. The portion size was poor for the £13.95 price tag, and whilst the chicken was warm and freshly cooked, the croutons appeared to be out of a packet and the presentation was bland. The pizzas and burgers that were delivered to the tables around us looked reasonable, so maybe I made a bad choice. Next time I will stick to the (very good) beers and skip the salad.
Food was excellent, staff were excellent. Only complaint would be the length of time out food took to arrive (approx 45 minutes). With a five year old, this can be an eternity.Other than that we really enjoyed our lunch.
Kerry304
We were seated and then waited for 30 minutes to order. The restaurant was not particularly busy but staff walked past, ignoring us. We ended up leaving without even getting a drink. Disgusting customer service.
McAllister15
Went for lunch. £15 for a chicken burger… extra for a cup of fries. You would think it would be a chicken breast for that price, but they use chicken thighs. The meal was cold. Expensive for the quality of food you receive. Wouldn’t recommend.
Lisa Croll
Just a nightmare ? arrived around 8pm on Saturday eve ( close at 11pm) me and 6 other friends including a very pregnant chum. Chicken buffalo burger and wings came out, cold to the touch, told the waitress and they agreed to cook again( not all food had been taken out , but the decided to do the whole lot again) Next load came out, around 30/40 mins later , warm this time...but raw!! Lots of pink in the wings. There was a bit of confusion with my drink order and a great pile of drinks ( cocktails) being unavailable , on my 4th choice of pina colada I was told it was out, but on enquiring at the bar they had plenty.The saitan wings and pork burger were totally fine Bartender Beth was excellent, and our poor server was attentive and didn't charge us for the raw foods ? sadly will not be returning though as it was really disappointing.
Bruce Bennett
Bit of a shock when we received our Bill tonight to find that we were charged for the chips….. when I questioned this, the reply was “oh it’s a cost of living thing”It was £7 extra, so it’s not the cost, but that you should really be making customers aware that chips are now a side/extra to go with the dish you are ordering!!
Very poor service. Ordered lunch and waited over 40 minutes, on enquiring I discovered that our order hadn't gone through to kitchen. Staff apologised and stated "mistakes happen" indeed, this is true, but the error should have been noticed by staff much sooner as the restaurant wasn't busy. We didn’t have time to wait further so unfortunately had to leave without eating. Incidentally the couple at a neighbouring table didn’t fare much better, they returned their food because both meals were cold. I must stress the staff apologised and were not rude, however due to the very poor service standards it's very unlikely we will return.
This is our favourite of all the Brewdog bars. Stacey and her crew go above and beyond every time to make sure it’s an enjoyable experience.
Utter disappointment. We came into town specifically for the brunch but left hungry. First, the kitchen staff came out to explain there were no eggs so they couldn't make waffles - we had to settle for chips instead. Then, even though it wasn't busy, our food sat in service hatch for about 8 mins (wait staff looked at it twice but seemed to be confused so didn't serve it and went away again?) It arrived stone cold so was sent back, but then we were told they couldn't redo the other meal cause they'd run out of those ingredients too. We ended up leaving without food but they were very apologetic and gave us our drinks for free.
We went here randomly after the cinema so I'll start with the good parts: the place itself is pretty cool and well done and the staff were really pleasant. The food isn't going to win any awards like but its not that sort of place anyway so from the point of view it was ok. The last time I was here was years ago when they accepted cash and since that point I'm not sure if the management has changed or whatever but the toilets were filthy no soap etc and not accepting cash is totally unacceptable for me. I'm actually a brewdog shareholder too and avoid them as much as I can now due to their no cash policy.
Not usually one to leave reviews but this has got to be the worst place i have ever went for dinner, For start our drinks took 30 minutes to arrive at our table , to then add to our frustration our food all came out at different times and by the time it was all here it was partly all cold. Then we were told our sides would be out in 2 minutes ( they ended up not even arriving ) I can fully understand if places are a bit slower due to it being busy but when the staff have time to drink at the bar and go on their phones they surely have enough time to provide decent service.
Plenty staff but very poor service, spent more time chatting than serving. Forty-minute wait for food that was at best average. £45.70 for two burgers and chips plus two drinks!!! Only had two drinks as no one asked and couldn't catch anyone's attention. Place was half empty, just zero management of staff.
Great food with nice.drinks.I had the off menu Korean Chicken burger which was delicious.Our server was very attentive and helpful, keeping our glasses full.
If you're looking for some drinks and are in the shopping centre near the train station, here is a must to go to.BrewDog beers are great and have a wide range to taste before you buy.Give it a go.
Really enjoyed our breakfast here, staff were very friendly, welcoming and kind to our children. Breakfast was good quality. We used an itison voucher so was excellent value. Will be back.
Popped in for a weekday lunch. Relatively quiet, with a couple of staff looking after 5 or 6 tables. Our order was taken promptly and our drinks (non-alcoholic on this occasion) arrived fast. Our order of Caesar Salad took 35 mins to appear and was disappointing. The portion size was poor for the £13.95 price tag, and whilst the chicken was warm and freshly cooked, the croutons appeared to be out of a packet and the presentation was bland. The pizzas and burgers that were delivered to the tables around us looked reasonable, so maybe I made a bad choice. Next time I will stick to the (very good) beers and skip the salad.
Restaurantji Recommends
Food was excellent, staff were excellent. Only complaint would be the length of time out food took to arrive (approx 45 minutes). With a five year old, this can be an eternity.Other than that we really enjoyed our lunch.
We were seated and then waited for 30 minutes to order. The restaurant was not particularly busy but staff walked past, ignoring us. We ended up leaving without even getting a drink. Disgusting customer service.
Went for lunch. £15 for a chicken burger… extra for a cup of fries. You would think it would be a chicken breast for that price, but they use chicken thighs. The meal was cold. Expensive for the quality of food you receive. Wouldn’t recommend.
Just a nightmare ? arrived around 8pm on Saturday eve ( close at 11pm) me and 6 other friends including a very pregnant chum. Chicken buffalo burger and wings came out, cold to the touch, told the waitress and they agreed to cook again( not all food had been taken out , but the decided to do the whole lot again) Next load came out, around 30/40 mins later , warm this time...but raw!! Lots of pink in the wings. There was a bit of confusion with my drink order and a great pile of drinks ( cocktails) being unavailable , on my 4th choice of pina colada I was told it was out, but on enquiring at the bar they had plenty.The saitan wings and pork burger were totally fine Bartender Beth was excellent, and our poor server was attentive and didn't charge us for the raw foods ? sadly will not be returning though as it was really disappointing.
Bit of a shock when we received our Bill tonight to find that we were charged for the chips….. when I questioned this, the reply was “oh it’s a cost of living thing”It was £7 extra, so it’s not the cost, but that you should really be making customers aware that chips are now a side/extra to go with the dish you are ordering!!