Our drinks order was asked for and taken as we sat down. When our drinks arrived we ordered two vegan breakfasts from the menu and at this point we were told these were not available. Neither were the vegetarian breakfasts. Apparently they were out of vegan and vegetarian sausages. At no point were we offered the option of adapting either breakfast e.g. extra hash brown or toast instead of sausage. If we had been told before we ordered our drinks we would have left. Shockingly poor customer service in an almost empty restaurant- so no excuses about being too busy etc. We won’t bother with this place again. Found a fabulous vegan street food van on the beach front, up near the harbour end.Vegetarian options: Were not available.
Linda S
Just had lovely meal with friends. Picked the lasagne followed by chocolate brownie. Delicious. Service from waitress MIA was fantastic.
loraf751
We went along for lunch on a Sunday, the service was very quick even tho they were extremely busy. Our servers were amazing and the manager Will could not have done more for you. The food was great, super tasty.
Lorraine Taylor
Shown to our seats. Call me old fashioned but I like to be asked/told a waiter/waitress will be along soon. No menu basically thrown on table, and he was gone.... served by a lovely waitress who we could not fault. However when the food arrived hot dog and chips was luke warm. Bless the waitress we did get a discount. Still it spoiled the evening. Then had to wait which seemed an enterity for 2yr old desert she was getting more bored and fidgety due to waiting so long. Not the best experience at all. Do not think we will hurry back. Shame as the food used to be so good
800angellal
Visited today with my husband. First of all waited to be seated as waiter was too interested in chatting to the kitchen staff. A waitress then came to seat us. Asked for a drinks order so we ordered 1 x cherry coke and 1 x dr pepper zero ( i am diabetic). Waitress came back saying no cherry coke, asked for a strawberry milkshake. Waitress returned to the table with a regular dr pepper and told no strawberry milkshake I said I ordered a dr pepper zero to be told they don't have any. We decided to leave as we had been there 15 mins and still had not received anything we asked for. We were made to feel very unwelcome and as if everything was a major task for our servers. If you don't like you're job then just leave please don't take it out on the people who pay you're wages. On a better note we would recommend TGI fridays directly across from this establishment as they had excellent staff an nothing was a problem , the food was great and we even got a £10 gift card for our next visit!
Sammieryves Ryves
Worse place I've eatten ! Got served my meal on a baking tray with a sheet of frankie and benny's under my food ended up leaving most of my meal as I was eatting paper aswell ! Really disappointed
Emma Christie
Prices are eye watering, considering most menu items are glorified microwave meals. Menu in years past used to be better, more extensive and more authentic to the NYC theme. Deals don't run to a family-friendly timetable. Absolutely not our first choice.
O6064NIemmam
ordered a delivery for bacon roll and breakfast wrap. Bacon roll was mouldy! Didn’t notice till i had take a bite out of it.
Dr_Urbino
Food awful, service sloppy and unfriendly, table clearly not cleaned before we sat down. It doesn’t take much to make people’s experience pleasant… but this is clearly not appreciated by the staff. And don’t even get me started on the woke vegan advertising on all the menus?♂️ Will not go back even if I’m starving to death ?
K A
The food was pretty decent and the portions were great unfortunately they got my order wrong and they never bothered to see if we needed any more drinks, so only one star for the waiting service
Waiting staff are really helpful and friendly. The cooking staff can be quite aggressive towards them which isn't great in an open service area. We had to wait quite a bit of time to be served, but this was down to lack of staff.
Redamber1
Absolutely vile.Serice crap.Food disgusting. Close the place down ASAP.Hot dog that overdone we couldn't cut it with the knife Processed squirty cheese looked like vomit.This place used to be packed all the time and you needed to book.Hardly anyone in and its xmas.Us this not telling them that something meeds to change.AVOUD AT ALL COSTS
Dianne Kennedy
We were booked for 7.30pm, grandson's 11th birthday. Main course was fine but when we wanted to order dessert (8.30) we were told kitchen was closed and staff leaving. No warning to let us order in advance. Disappointing.
algfp7
Unfriendly staff, slow service and average food. It took 5 minutes for us to be seated, whilst several members of staff were standing doing nothing. The staff stood around and were talking whilst ourselves and the tables around us waited 30 minutes to be asked if we’d like a drink! We waited a further 15 minutes for those drinks to come and over an HOUR for our food (2 pasta dishes)! We were sitting here for 45 minutes before we heard the chefs call out our order… Further, a member of staff was clearly new and was asking for direction and the other members were being blunt and inpatient toward him, he looked flustered. We sat in front of the kitchen and they were prioritising takeaways rather than in restaurant customers. Children around us were crying due to hunger from waiting so long. Truly disappointing.
Donald Stewart
Very good and Pleasant and helpful and good hospitality
Our drinks order was asked for and taken as we sat down. When our drinks arrived we ordered two vegan breakfasts from the menu and at this point we were told these were not available. Neither were the vegetarian breakfasts. Apparently they were out of vegan and vegetarian sausages. At no point were we offered the option of adapting either breakfast e.g. extra hash brown or toast instead of sausage. If we had been told before we ordered our drinks we would have left. Shockingly poor customer service in an almost empty restaurant- so no excuses about being too busy etc. We won’t bother with this place again. Found a fabulous vegan street food van on the beach front, up near the harbour end.Vegetarian options: Were not available.
Just had lovely meal with friends. Picked the lasagne followed by chocolate brownie. Delicious. Service from waitress MIA was fantastic.
We went along for lunch on a Sunday, the service was very quick even tho they were extremely busy. Our servers were amazing and the manager Will could not have done more for you. The food was great, super tasty.
Shown to our seats. Call me old fashioned but I like to be asked/told a waiter/waitress will be along soon. No menu basically thrown on table, and he was gone.... served by a lovely waitress who we could not fault. However when the food arrived hot dog and chips was luke warm. Bless the waitress we did get a discount. Still it spoiled the evening. Then had to wait which seemed an enterity for 2yr old desert she was getting more bored and fidgety due to waiting so long. Not the best experience at all. Do not think we will hurry back. Shame as the food used to be so good
Visited today with my husband. First of all waited to be seated as waiter was too interested in chatting to the kitchen staff. A waitress then came to seat us. Asked for a drinks order so we ordered 1 x cherry coke and 1 x dr pepper zero ( i am diabetic). Waitress came back saying no cherry coke, asked for a strawberry milkshake. Waitress returned to the table with a regular dr pepper and told no strawberry milkshake I said I ordered a dr pepper zero to be told they don't have any. We decided to leave as we had been there 15 mins and still had not received anything we asked for. We were made to feel very unwelcome and as if everything was a major task for our servers. If you don't like you're job then just leave please don't take it out on the people who pay you're wages. On a better note we would recommend TGI fridays directly across from this establishment as they had excellent staff an nothing was a problem , the food was great and we even got a £10 gift card for our next visit!
Worse place I've eatten ! Got served my meal on a baking tray with a sheet of frankie and benny's under my food ended up leaving most of my meal as I was eatting paper aswell ! Really disappointed
Prices are eye watering, considering most menu items are glorified microwave meals. Menu in years past used to be better, more extensive and more authentic to the NYC theme. Deals don't run to a family-friendly timetable. Absolutely not our first choice.
ordered a delivery for bacon roll and breakfast wrap. Bacon roll was mouldy! Didn’t notice till i had take a bite out of it.
Food awful, service sloppy and unfriendly, table clearly not cleaned before we sat down. It doesn’t take much to make people’s experience pleasant… but this is clearly not appreciated by the staff. And don’t even get me started on the woke vegan advertising on all the menus?♂️ Will not go back even if I’m starving to death ?
The food was pretty decent and the portions were great unfortunately they got my order wrong and they never bothered to see if we needed any more drinks, so only one star for the waiting service
Restaurantji Recommends
Waiting staff are really helpful and friendly. The cooking staff can be quite aggressive towards them which isn't great in an open service area. We had to wait quite a bit of time to be served, but this was down to lack of staff.
Absolutely vile.Serice crap.Food disgusting. Close the place down ASAP.Hot dog that overdone we couldn't cut it with the knife Processed squirty cheese looked like vomit.This place used to be packed all the time and you needed to book.Hardly anyone in and its xmas.Us this not telling them that something meeds to change.AVOUD AT ALL COSTS
We were booked for 7.30pm, grandson's 11th birthday. Main course was fine but when we wanted to order dessert (8.30) we were told kitchen was closed and staff leaving. No warning to let us order in advance. Disappointing.
Unfriendly staff, slow service and average food. It took 5 minutes for us to be seated, whilst several members of staff were standing doing nothing. The staff stood around and were talking whilst ourselves and the tables around us waited 30 minutes to be asked if we’d like a drink! We waited a further 15 minutes for those drinks to come and over an HOUR for our food (2 pasta dishes)! We were sitting here for 45 minutes before we heard the chefs call out our order… Further, a member of staff was clearly new and was asking for direction and the other members were being blunt and inpatient toward him, he looked flustered. We sat in front of the kitchen and they were prioritising takeaways rather than in restaurant customers. Children around us were crying due to hunger from waiting so long. Truly disappointing.
Very good and Pleasant and helpful and good hospitality