Ordered food online, waited for an hour and a half and finally called the Bearsden branch to ask the status of the order. We were told that they can't deliver the pizzas ordered as they don't have any drivers! Spoke to the manager Alex who had no clue how to cancel the order! There was no supervisor available to speak to. So we have now paid online with no pizzas getting delivered! Save your money and time and don't bother to order food from here...
scott smith
Went in half an hour before they closed and the staff hid in the back until 5 to 11 to then come out and tell us that they weren’t taking any more orders.
Christophe Stokx
Value for money, here they have delicious pizzas
Emma Tierney
Did not get the food that we orderedCall the many times to no answer
Caledonia_14
We decided to give Pizza Hut a try as a change from our usual takeaway pizza restaurant. We will NEVER use Pizza Hut again. We paid £50 for pizzas and sides and got delivered the totally wrong order, called immediately but took 40 minutes to get them to answer. Spoke to Luke he said it was “a shambles tonight”, offered us a replacement order but it wouldn’t arrive for at least 1 1/2 hours. Said we would take a refund and was advised to call back the next day. Called back only to discover there is a complicated system in place regarding refunds - raise with customer services, goes to HR for review then to store for approval which could take weeks. To add insult to injury when I pointed out that such poor service got phone hung up on me.
Louise McCormack
Ordered Wednesday, amazing food and service as always. Emma was very helpful and friendly and made the changes I requested for the order. Friendly delivery driver also
P S
Absolutely disgraceful. They haven’t delivered the pizzas from last an hour and half. when calling to the restaurant no one is available to answer the call they just ignoring it. Shocking behaviour from local Bearsden Pizza Hut. Eventually when it got delivered pizza was freezing cold and soggy. Very disappointed ☹️
Vik M
Wrong order delivered, no one's picking up the phone, worst service ever.
V M
Wrong order delivered, no one's picking up the phone, worst service ever.
Tommy Lynass
As it says every thing g was half price and frendly staff.
Rude staff, delivered wrong pizza and then girl cut the line while dealing. No further call back.
Caroline Smith
Food and staff were lovely
Alex H
I usually order with dominos but thought I’d give Pizza Hut a call as I hadn’t used them in a while… now I know why. I ordered online which was fine and it said , delivery between 1440-1410 .. and I noted on the website please deliver to back door. At 1410 I called (which was 40mins after I placed the order) to ask where my pizza delivery man was only to be told we’re just finishing off your order.? I said to the guy who answered the phone I’m on limited time and the website said delivery between 1400-1410 and it’s now 1410 . He said not much I can say about the time on the website but as I said it’s just leaving.. so I waited and waited and waited and at 1430 a car comes to back door he gets out never attempts to come down the path gets back in the car, I run out to see if it the delivery guy .. he needs to do a u-turn as it’s a no through road.. and the car whizzes by me. I walk back inside and 5 mins later the front door bell goes and it’s the delivery driver I said the note said deliver back door and you saw me and drove by me .. oh and your late . No apology just here’s yur pizza.. shocking I will never use Pizza Hut again.
Carrie Lamont
Pizza was delicious and the changes requested were spot on. Service was speedy, driver was pleasant. We got 50% off using Pizza Hut app.
Ordered food online, waited for an hour and a half and finally called the Bearsden branch to ask the status of the order. We were told that they can't deliver the pizzas ordered as they don't have any drivers! Spoke to the manager Alex who had no clue how to cancel the order! There was no supervisor available to speak to. So we have now paid online with no pizzas getting delivered! Save your money and time and don't bother to order food from here...
Went in half an hour before they closed and the staff hid in the back until 5 to 11 to then come out and tell us that they weren’t taking any more orders.
Value for money, here they have delicious pizzas
Did not get the food that we orderedCall the many times to no answer
We decided to give Pizza Hut a try as a change from our usual takeaway pizza restaurant. We will NEVER use Pizza Hut again. We paid £50 for pizzas and sides and got delivered the totally wrong order, called immediately but took 40 minutes to get them to answer. Spoke to Luke he said it was “a shambles tonight”, offered us a replacement order but it wouldn’t arrive for at least 1 1/2 hours. Said we would take a refund and was advised to call back the next day. Called back only to discover there is a complicated system in place regarding refunds - raise with customer services, goes to HR for review then to store for approval which could take weeks. To add insult to injury when I pointed out that such poor service got phone hung up on me.
Ordered Wednesday, amazing food and service as always. Emma was very helpful and friendly and made the changes I requested for the order. Friendly delivery driver also
Absolutely disgraceful. They haven’t delivered the pizzas from last an hour and half. when calling to the restaurant no one is available to answer the call they just ignoring it. Shocking behaviour from local Bearsden Pizza Hut. Eventually when it got delivered pizza was freezing cold and soggy. Very disappointed ☹️
Wrong order delivered, no one's picking up the phone, worst service ever.
Wrong order delivered, no one's picking up the phone, worst service ever.
As it says every thing g was half price and frendly staff.
Restaurantji Recommends
Rude staff, delivered wrong pizza and then girl cut the line while dealing. No further call back.
Food and staff were lovely
I usually order with dominos but thought I’d give Pizza Hut a call as I hadn’t used them in a while… now I know why. I ordered online which was fine and it said , delivery between 1440-1410 .. and I noted on the website please deliver to back door. At 1410 I called (which was 40mins after I placed the order) to ask where my pizza delivery man was only to be told we’re just finishing off your order.? I said to the guy who answered the phone I’m on limited time and the website said delivery between 1400-1410 and it’s now 1410 . He said not much I can say about the time on the website but as I said it’s just leaving.. so I waited and waited and waited and at 1430 a car comes to back door he gets out never attempts to come down the path gets back in the car, I run out to see if it the delivery guy .. he needs to do a u-turn as it’s a no through road.. and the car whizzes by me. I walk back inside and 5 mins later the front door bell goes and it’s the delivery driver I said the note said deliver back door and you saw me and drove by me .. oh and your late . No apology just here’s yur pizza.. shocking I will never use Pizza Hut again.
Pizza was delicious and the changes requested were spot on. Service was speedy, driver was pleasant. We got 50% off using Pizza Hut app.
Was good food and the gurp courtney was fantastic