Quite an unpleasant experience here. I took an elderly, frail lady who has dementia. I asked for one pot of tea and a pot of hot water with a teabag on the side. I was told, in no uncertain terms, that it would be easier to ask for 2 pots of tea, one with a teabag on the side, as this made it easier for the assistant's brain to process. Okay! My elderly friend was becoming confused and disturbed by all the banging of cups and saucers etc. A younger assistant heard me explaining that things were done very fast in this shop. She then mimicked what I was saying, in a very sarcastic tone. My order was shoved across the counter at me and the whole experience was only saved by a lovely, possibly Eastern Europen lady who got milk for my friend's tea and gave me a friendly smile. Such a pity that her colleagues couldn't learn from her. Horrible place!
Rodney Button
Had a large latte, had to give it a few minutes to cool down but it hit the spot as usual.
Joanna Stables
Was in today with my daughter, mum and grandson, it was extremely busy but we're served very quickly and staff were very helpful and friendly .
Marian Kelly
We were in Carlisle so popped into Costa for a break. I had a delicious hot chocolate and a gorgeous piece of carrot cake. My partner had his usual coffee, which he enjoyed because it wasn't too strong \\u0026 not bitter.\\nThe chairs were very comfortable, it wasn't too busy, but a bit chilly to sit outside.\\nThey had a great selection of food on offer, plenty to choose from, \\u0026 not expensive. I love Costa coffee shops, a great place to stop for a hot drink.
alexandra l
Always enjoy a flat white from here, a cheese and ham toastie is an added bonus!
Colin Palmer
It was OK! Nothing special probably a run of the mill costa. Tables available but not cleared. Ordered a latte extra hot , but sadly didn't come extra hot. Carrot cake was nice.
Mike Collins
Friendly, helpful and efficient staff.Lovely coffee and cakes.Very enjoyable
Flore Dixon
This Costa shines brightly above any other costa I’ve been to because of the amazing staff, especially Michael!!!! Thank you so much for making my day, I have never particularly loved costa in general but will be returning here often now!
M Key
Amazing customer service, polite, smiling and always goes the extra mile! Great coffee service. Great management, fast and efficient!Clean, always well stocked up and a pleasant place to chill - way less busy than the one inside the Cameron Toll centre. Also bright and spacious.Behind the bar area seems way too small for this operation - how come there is no space by the coffee machine to put together a larger order, seems visibly lacking planning.Provide your workers with ergonomically adaptable space, Costa.
William G Mclean
Maybe it was a bad day they had, but you would expect the tables to be cleared quicker than they were, and the tables when cleared were not wiped down, yes they could've been under staffed but it wasn't busy , hence the 3stars.
It’s 7pm on Saturday and the store is closed as well as the drive through when it says on the door very clearly that it should close at 9pm
Steve Sklenar
Ignored by staff who stood about chatting while one was using the coffee machine. Didnt have the gumption to have 2 taking orders and money while 1 made the coffees. Walked out when group of ladies took all available tables before queueing.
redscarfox
Usual Costa, food and drink excellent but it didn’t help that they forgot my coffee order. Barista eventually noticed me standing there like a lemon but there was no hint of an apology
Siddharth grover
Very unhappy with the drive-thru service. There was no sign of any courtesy from the server. I ordered a cake and the server just slammed it upside down on the window, and visibly annoyed! I just hope that with the lockdown easing and stuff , the hospitality services put in some effort , as we are paying for a service at end of the day. The food was decent so 2 stars for that. I hope the management does something about it.
David McDonald
Love a wee sausage bap and a coffee after a night shift at the R. I. E.
Quite an unpleasant experience here. I took an elderly, frail lady who has dementia. I asked for one pot of tea and a pot of hot water with a teabag on the side. I was told, in no uncertain terms, that it would be easier to ask for 2 pots of tea, one with a teabag on the side, as this made it easier for the assistant's brain to process. Okay! My elderly friend was becoming confused and disturbed by all the banging of cups and saucers etc. A younger assistant heard me explaining that things were done very fast in this shop. She then mimicked what I was saying, in a very sarcastic tone. My order was shoved across the counter at me and the whole experience was only saved by a lovely, possibly Eastern Europen lady who got milk for my friend's tea and gave me a friendly smile. Such a pity that her colleagues couldn't learn from her. Horrible place!
Had a large latte, had to give it a few minutes to cool down but it hit the spot as usual.
Was in today with my daughter, mum and grandson, it was extremely busy but we're served very quickly and staff were very helpful and friendly .
We were in Carlisle so popped into Costa for a break. I had a delicious hot chocolate and a gorgeous piece of carrot cake. My partner had his usual coffee, which he enjoyed because it wasn't too strong \\u0026 not bitter.\\nThe chairs were very comfortable, it wasn't too busy, but a bit chilly to sit outside.\\nThey had a great selection of food on offer, plenty to choose from, \\u0026 not expensive. I love Costa coffee shops, a great place to stop for a hot drink.
Always enjoy a flat white from here, a cheese and ham toastie is an added bonus!
It was OK! Nothing special probably a run of the mill costa. Tables available but not cleared. Ordered a latte extra hot , but sadly didn't come extra hot. Carrot cake was nice.
Friendly, helpful and efficient staff.Lovely coffee and cakes.Very enjoyable
This Costa shines brightly above any other costa I’ve been to because of the amazing staff, especially Michael!!!! Thank you so much for making my day, I have never particularly loved costa in general but will be returning here often now!
Amazing customer service, polite, smiling and always goes the extra mile! Great coffee service. Great management, fast and efficient!Clean, always well stocked up and a pleasant place to chill - way less busy than the one inside the Cameron Toll centre. Also bright and spacious.Behind the bar area seems way too small for this operation - how come there is no space by the coffee machine to put together a larger order, seems visibly lacking planning.Provide your workers with ergonomically adaptable space, Costa.
Maybe it was a bad day they had, but you would expect the tables to be cleared quicker than they were, and the tables when cleared were not wiped down, yes they could've been under staffed but it wasn't busy , hence the 3stars.
Restaurantji Recommends
It’s 7pm on Saturday and the store is closed as well as the drive through when it says on the door very clearly that it should close at 9pm
Ignored by staff who stood about chatting while one was using the coffee machine. Didnt have the gumption to have 2 taking orders and money while 1 made the coffees. Walked out when group of ladies took all available tables before queueing.
Usual Costa, food and drink excellent but it didn’t help that they forgot my coffee order. Barista eventually noticed me standing there like a lemon but there was no hint of an apology
Very unhappy with the drive-thru service. There was no sign of any courtesy from the server. I ordered a cake and the server just slammed it upside down on the window, and visibly annoyed! I just hope that with the lockdown easing and stuff , the hospitality services put in some effort , as we are paying for a service at end of the day. The food was decent so 2 stars for that. I hope the management does something about it.
Love a wee sausage bap and a coffee after a night shift at the R. I. E.