This is a place for the young ones to watch how the doughnuts are made, clear view of all areas and the staff are super friendly too.
Marmar
They’re great with adults & especially patient with kids as they pick their donuts of the day.Vegetarian options: Menu says it’s all vegan
Laura Munro
I went to Krispie crème at Hermitage retailPark. I took my grandson who had been ill as a treat. I mentioned to the lady serving me that he’d been unwell, so was his mum and me too. She VERY kindly gave me 3 delicious donuts for free. Linda I was so touched by your kindness. Thank you.Laura, Frankie and his mum Fiona. ?
Digger Mitchell
Ideal for a coffee and
Jack Melville
Doughnuts are amazing and you can see them making the doughnuts as
David Bowen
Great coffee and doughnuts, Really clean with cheerful, friendly staff.
Michael Bell
Watch the sonits being freshly made! I would definitely suggest getting a hot fresh donut. The box was empty very quickly. What more can you say!
Suzie McGuire
Popped in for a doughnut and cup of tea while our Ollie was training at Livingston FC. Freezing cold night made better by the warmest welcome fromthe lovely Rachel! Poppy had the new Oreo one and I went for raspberry glaze but Rachel very kindly gave Poppy another glazed one still warm and fresh out the oven! Such a lovely girland we enjoyed the music and atmosphere with Guns’n’Roses playing! We’ll definitely be back during winter training sessions!
Suzanne S
Love going here. Donuts great.
ll 123
I usually go through the drive through at this location but sometimes stop in. I went in when the red light was on about 2 months ago and they are supposed to give you a free original glazed right off the assembly line when the 'hot light' is on.Well we went in and as we were looking at the assembly line, a distraught young woman asked my partner and I if we were able to come outside and look at her car as she was driving from Dundee to Newcastle and she was worried about her tyre. We went outside for 5 minutes to help her and went back inside to order. As we walked in the red light went off. We ordered a coffee and doughnut and I asked 'oh do you still get a free sample when the red light is on' and the staff member said 'yeah, but only when the light is on', I said 'oh it turned off as we were coming in and we were just in 5 minutes before that but went to help someone with their car', she said 'yeah well the light isn't on anymore sorry', I said 'but you just saw us in here (we were the only ones in the store for 15 mins while this was all happening) when she asked us for help and the light turned off when we came in', she said 'yeah you still get a free sample, but only when the light is on but it's not on anymore, sorry', I said 'surely you can still offer as it just went off as we walked in for the second time?', she said 'nope, sorry it's out of my control'.... as there were still about 100 doughnuts going around the conveyer.I asked for my receipt so I could fill out a survey and give feedback but she only gave me the card receipt so I was unable to fill in the feedback. Went again a few weeks later to be served by the same girl - come to find out her name is Rachel. Again, asked for a receipt (to fill in my feedback from my previous experience) and she STILL only gave a card receipt... no actual receipt with the code to go onto the feedback website. Was able to go in again and get a receipt of another young gentleman and put in my positive feedback about him and my constructive feedback about Rachel. Rachel needs some additional customer service training as every time I have been in she has horrendous customer service.I am not mad about the 'free' doughnut, it is the principle of it - she was being nasty and rude for absolutely no reason. I try to avoid her when going in now as my customer experience has never been pleasant.
Always have to eat on the dirty table and dirty sofas ? Even when trying to ask staff to clean it, never have done it ? And why we don’t get any plates?
Holly Enderby
Unreal service, 10/10. Donuts were ready seconds after I ordered. Staff all friendly, amazing service from the young lad serving at the desk. Girl on the mic had amazing customer service. Definitely recommend to anyone in the area! ?
Mr. God
Really is a fantastic store, all credit to the staff! Most importantly you can get them fresh off the belt, a must visit if you like doughnuts
Heather Thomas
Very pleasant staff. Delicious, fresh soft doughnuts. Really enjoyable. Keep up the good work plz.
Gavin Craig
I always stop here on my way to work as it makes the doughnuts right in front of you and the staff are friendly and not bad priced either
This is a place for the young ones to watch how the doughnuts are made, clear view of all areas and the staff are super friendly too.
They’re great with adults & especially patient with kids as they pick their donuts of the day.Vegetarian options: Menu says it’s all vegan
I went to Krispie crème at Hermitage retailPark. I took my grandson who had been ill as a treat. I mentioned to the lady serving me that he’d been unwell, so was his mum and me too. She VERY kindly gave me 3 delicious donuts for free. Linda I was so touched by your kindness. Thank you.Laura, Frankie and his mum Fiona. ?
Ideal for a coffee and
Doughnuts are amazing and you can see them making the doughnuts as
Great coffee and doughnuts, Really clean with cheerful, friendly staff.
Watch the sonits being freshly made! I would definitely suggest getting a hot fresh donut. The box was empty very quickly. What more can you say!
Popped in for a doughnut and cup of tea while our Ollie was training at Livingston FC. Freezing cold night made better by the warmest welcome fromthe lovely Rachel! Poppy had the new Oreo one and I went for raspberry glaze but Rachel very kindly gave Poppy another glazed one still warm and fresh out the oven! Such a lovely girland we enjoyed the music and atmosphere with Guns’n’Roses playing! We’ll definitely be back during winter training sessions!
Love going here. Donuts great.
I usually go through the drive through at this location but sometimes stop in. I went in when the red light was on about 2 months ago and they are supposed to give you a free original glazed right off the assembly line when the 'hot light' is on.Well we went in and as we were looking at the assembly line, a distraught young woman asked my partner and I if we were able to come outside and look at her car as she was driving from Dundee to Newcastle and she was worried about her tyre. We went outside for 5 minutes to help her and went back inside to order. As we walked in the red light went off. We ordered a coffee and doughnut and I asked 'oh do you still get a free sample when the red light is on' and the staff member said 'yeah, but only when the light is on', I said 'oh it turned off as we were coming in and we were just in 5 minutes before that but went to help someone with their car', she said 'yeah well the light isn't on anymore sorry', I said 'but you just saw us in here (we were the only ones in the store for 15 mins while this was all happening) when she asked us for help and the light turned off when we came in', she said 'yeah you still get a free sample, but only when the light is on but it's not on anymore, sorry', I said 'surely you can still offer as it just went off as we walked in for the second time?', she said 'nope, sorry it's out of my control'.... as there were still about 100 doughnuts going around the conveyer.I asked for my receipt so I could fill out a survey and give feedback but she only gave me the card receipt so I was unable to fill in the feedback. Went again a few weeks later to be served by the same girl - come to find out her name is Rachel. Again, asked for a receipt (to fill in my feedback from my previous experience) and she STILL only gave a card receipt... no actual receipt with the code to go onto the feedback website. Was able to go in again and get a receipt of another young gentleman and put in my positive feedback about him and my constructive feedback about Rachel. Rachel needs some additional customer service training as every time I have been in she has horrendous customer service.I am not mad about the 'free' doughnut, it is the principle of it - she was being nasty and rude for absolutely no reason. I try to avoid her when going in now as my customer experience has never been pleasant.
Restaurantji Recommends
Always have to eat on the dirty table and dirty sofas ? Even when trying to ask staff to clean it, never have done it ? And why we don’t get any plates?
Unreal service, 10/10. Donuts were ready seconds after I ordered. Staff all friendly, amazing service from the young lad serving at the desk. Girl on the mic had amazing customer service. Definitely recommend to anyone in the area! ?
Really is a fantastic store, all credit to the staff! Most importantly you can get them fresh off the belt, a must visit if you like doughnuts
Very pleasant staff. Delicious, fresh soft doughnuts. Really enjoyable. Keep up the good work plz.
I always stop here on my way to work as it makes the doughnuts right in front of you and the staff are friendly and not bad priced either